Excel Office

The Seller Onboarding Associate acts as the primary interface, collecting the required information and documentation by conducting the relevant verification checks to ensure the Seller's registration can be processed in a timely manner. This role...
The Seller Onboarding Associate acts as the primary interface, collecting the required information and documentation by conducting the relevant verification checks to ensure the Seller's registration can be processed in a timely manner. This role plays a critical part in making our client platform the safest and most trusted place on Earth by giving honest entrepreneurs a safe, convenient on-boarding experience, while deterring the ill-intentioned.

As part of the Onboarding Associate team, you will be required to interact directly with our client sellers during the onboarding process by hosting video sessions in German & English.

To be successful in this role you should possess the following skills and competencies:

·Demonstrated passion for delivering world class customer service; maintaining a positive, supportive and professional manner. Being comfortable and confident facilitating video calls.
· Clear and effective oral and written communication.
· An ability and willingness to effectively deal with real time challenging situations - ability to - think on your feet- .
· Established time-management and prioritization skills, with minimal supervision.
· Proven experience in adhering to policies, processes and procedures and proactively flagging any impediments to you providing effective and timely support to our customers.
· Desire to build strong working relationships, as this role will require you to liaise with Compliance Operations and / or Seller Support teams to effectively and efficiently resolve Seller queries. Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers- issues where required.
· Data driven and capable of making high-judgement decisions for our business and our customers.
· Ensures compliance with process and procedures whilst achieving weekly productivity and quality standards
· Identifies Seller and Associate success barriers, provides solutions, and drives change through business improvement initiatives.
· Contributes to a positive team environment and proactively aids other team members with difficult cases as needed.

They offer:
· Permanent contract
· Schedules from Monday to Friday from 9 am to 6pm
· Salary: 25000 euros gross/year + Language Bonus
· Full benefits package (dental insurance, medical insurance, discounts, etc.)


· ONSITE ROLE IN BARCELONA CITY. So you must live in barcelona, be willing to move or move to the city.
· Fluent German & English
·Technical (Computers & Internet) savvy is required. Desired skill-sets include MS Office Application Excel and Internet Explorer / Google Chrome.
· Ability to follow workflows and policies
· Strong prioritization and time management skills with a high degree of flexibility.
·Comfortable dealing with ambiguous situations and solving problems on camera with effective communication, composure, and professional attitude.
· Demonstrates appropriate sense of urgency and adaptability in response to changing business needs.
· Prior experience working within a customer service /contact center environment (voice support) is highly desirable.
· Business acumen in areas of e-commerce and retail is advantageous.
· Process improvement awareness and experience.

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