Excel Office

The Seller Onboarding Associate acts as the primary interface, collecting the required information and documentation by conducting the relevant verification checks to ensure the Seller's registration can be processed in a timely manner. This role...
The Seller Onboarding Associate acts as the primary interface, collecting the required information and documentation by conducting the relevant verification checks to ensure the Seller's registration can be processed in a timely manner. This role plays a critical part in making our client platform the safest and most trusted place on Earth by giving honest entrepreneurs a safe, convenient on-boarding experience, while deterring the ill-intentioned.

As part of the Onboarding Associate team, you will be required to interact directly with our client sellers during the onboarding process by hosting video sessions in German & English.

To be successful in this role you should possess the following skills and competencies:

·Demonstrated passion for delivering world class customer service; maintaining a positive, supportive and professional manner. Being comfortable and confident facilitating video calls.
· Clear and effective oral and written communication.
· An ability and willingness to effectively deal with real time challenging situations - ability to - think on your feet- .
· Established time-management and prioritization skills, with minimal supervision.
· Proven experience in adhering to policies, processes and procedures and proactively flagging any impediments to you providing effective and timely support to our customers.
· Desire to build strong working relationships, as this role will require you to liaise with Compliance Operations and / or Seller Support teams to effectively and efficiently resolve Seller queries. Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers- issues where required.
· Data driven and capable of making high-judgement decisions for our business and our customers.
· Ensures compliance with process and procedures whilst achieving weekly productivity and quality standards
· Identifies Seller and Associate success barriers, provides solutions, and drives change through business improvement initiatives.
· Contributes to a positive team environment and proactively aids other team members with difficult cases as needed.

Requisitos
They offer:
· Permanent contract
· Schedules from Monday to Friday from 9 am to 6pm
· Salary: 25000 euros gross/year + Language Bonus
· Full benefits package (dental insurance, medical insurance, discounts, etc.)

Responsabilidades
Requirements:

· ONSITE ROLE IN BARCELONA CITY. So you must live in barcelona, be willing to move or move to the city.
· Fluent German & English
·Technical (Computers & Internet) savvy is required. Desired skill-sets include MS Office Application Excel and Internet Explorer / Google Chrome.
· Ability to follow workflows and policies
· Strong prioritization and time management skills with a high degree of flexibility.
·Comfortable dealing with ambiguous situations and solving problems on camera with effective communication, composure, and professional attitude.
· Demonstrates appropriate sense of urgency and adaptability in response to changing business needs.
· Prior experience working within a customer service /contact center environment (voice support) is highly desirable.
· Business acumen in areas of e-commerce and retail is advantageous.
· Process improvement awareness and experience.

¡No te pierdas nada!

Únete a la comunidad de wijobs y recibe por email las mejores ofertas de empleo


Nunca compartiremos tu email con nadie y no te vamos a enviar spam

Suscríbete Ahora

Últimas ofertas de empleo de Healthcare en Barcelona

NA

Sant Pol de Mar, ES

¿Buscas un trabajo de 8 a 13h, tienes disponibilidad inmediata y vehículo propio? ¿No tienes aprensión por los insectos?...

QLA CM SL

Barcelona, ES

Somos un Call Center multicliente que presta sus servicios desde hace más de 15 años, especializado en el sector...

Krell Consulting

Barcelona, ES

Nos encontramos en la búsqueda de un Técnico de Soporte local Microinformática para trabajar con uno de nuestros...

Barista

2 Jul

Origo Bakery

Barcelona, ES

En Origo tomamos muy en serio el cafe de especialidad, no solo queremos que sea un acompañante a nuestra bollería casera...

Henkel

Montornès del Vallès, ES

At Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to...

Químico

1 Jul

GRUPO MOVEO

Font-rubí, ES

Para Empresa del sector Químico, fabricante y comercializadora de materiales adhesivos / resinas, seleccionamos un/a...

Adult Protec

Begues, ES

Se precisa auxiliar de enfermería o técnico/a en atención sociosanitaria para residencia geriátrica ubicada en Begues.

NA

Pobla de Claramunt, La, ES

¿Quieres asumir un nuevo reto profesional? ¿Tienes experiencia como Técnico/a Superior de PRL Y Te gusta el sector de la...

Adult Protec

Begues, ES

Se precisa aux enfermería o técnico/a en atención socio-sanitaria para residencia geriátrica ubicada en Begues. Media...

Eurofirms Manresa

Manresa, ES

En Eurofirms necesitamos incorporar a un /a Técnico /a Informático /a para trabajar en el Bages, para cubrir una...