The agent- s main objective is to achieve the Query targets for his/her group. This is achieved by training and deploying resources effectively through the team structure. An operational role that also encompasses key relationships within XE (Country Teams, Management Team, Partners & Customers)
-To manage the resolution of Partner/ Customer queries within corporate guidelines, demonstrating the ability to react professionally in disputed or heated situations, creating solutions that not only meet with customer satisfaction but also make Partners/Customers feel valued and keen to repeat business with Xerox.
-To manage effectively designated work/stock levels to achieve targets & SLA- s set.
-To ensure compliance with the Business Rules and absolute compliance with corporate guidelines encompassing in particular ethical and financial rules.
-To encourage positive Partner behavior through feedback on QMS system.
-To ensure Partner compliance with Portal functionality where available.
-To provide TL with timely and accurate updates on his/hers aged and outstanding queries.
-To ensure strict adherence to Internal Controls & Sarbox requirements
-University Level education
-Min of 2 years- experience in finance
-Proven track record in meeting targets and SLA- s.
-PC literacy, particularly in MS Office
-Demonstrate a customer focused orientation
-Excellent analytical and problem-solving skills.
-Flexible working hours
What we offer:
-Competitive salary and bonus scheme
-Generous relocation package
-Friendly and flexible work environment
-Flex salary program
-Life and accident insurance
-Annual shop allowance
-Work from home policy in place
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