We are now looking for a Regulatory case Specialist to manage consumer regulatory complaints directly reporting to the Regulatory Team Lead within a company with a strong growth environment and is based in our Barcelona office.

This role is a great opportunity to explore multiple business areas as it is a position working cross-functionality, as well as to improve your knowledge of the e-commerce, tourism, consumer and data protection regulations.


Key responsibilities:
Manage legal customer complaints, consumer organisation files, lawyer cases and regulatory consumer cases by identifying potential legal risks and working liaised with stakeholders to mitigate negative impact;
Collaborate on coordinate Legal inquiries with Legal Counsels related to the customer complaints to ensure excellent service;
Support other administrative tasks within the team such as forum management or translations of legal documentation;
Support team projects collaborating with the team members when required;
Measure, analyse and report on the results of initiatives.

Required Qualifications:
Background in Tourism will be required in your daily work;
Used to work with CRM tools;
Ability to work with G-suite;
Excellent writing and communication skills, you should be able to work with legal vocabulary and have an excellent grammar in French at native level or C1/C2;
Proficient level of English is a must.

Personal skills:
Passionate for the travel industry;
Acute sense of judgement, tact, diplomacy and crisis communication;
Analytical capacity, problem solving mindset and organised;
Customer-oriented, used to or comfortable working under pressure and constantly prioritising, with a passionate mind-set and eager to learn and a great teamwork attitude;
Ability to negotiate on a win-win perspective.

Valuable:
Experience in legal case management tourism related (GDPR, tourism and consumer regulations).
Other languages will be an advantage, including: German, English, Spanish, Italian, French, Norwegian, Swedish, Dutch, Catalan, Euskera, Galician and/or Portuguese;
It will be a plus to have experience in forums management and/or sensitive customer complaints;
GDS Amadeus and/or Galileo knowledge will be a plus;
Proven successes in both traditional and interactive claims channels.

- Contract: Temporary of 6 months + Incorporation by company according to performance.
- Day: Full time
-Scheduel: 9h a 18h whith 1 hour for lunch
- Work modality: Telecommuting (possibility of going to the office in BCN sometimes)
- Salary: €24.000 per year