Do you have experience in a personnel organisation department? Do you have a good level of English? If you are looking for a new professional challenge in Barcelona that will allow you to grow in an environment that fosters your development, keep...
Do you have experience in a personnel organisation department? Do you have a good level of English? If you are looking for a new professional challenge in Barcelona that will allow you to grow in an environment that fosters your development, keep reading.

Our client Majorel, based in Barcelona, is a leading contact centre serving customers in 30 countries in Europe, the Middle East, Africa, America and Asia in more than 60 languages.

As a workforce planner, you will be part of the people management department and will have the following main responsibilities:

- Generate computer tools for the management of schedules, vacations, compensatory periods, etc.
- Elaboration of agents- schedules and distribution of the day.
- Establishment of breaks, licenses, holidays and vacations .
- Management and control of holiday requests, compensation, change of schedules, extension / reduction of working hours, licenses, etc.
- Information about holidays and bank of hours spent and pending from the agents and management for the calculation of the final balance.
- Requests for the hiring of new agents, extension, reduction of working hours or termination of contract for adequacy of resources to established needs
- Frequent sending of service / competency sizing to the client.
- Any other function that is considered relevant and necessary in the area.
- Study of call volume forecasts per client.
- Calculation of agents- needs according to the referred forecast
- Processing of personal data, client data and employer business specific data in accordance of Personal Data Protection, Employer Contract, NDA, IT and Data Protection and other guidelines provided by employer.
- Protecting all personal client and employer business related information and maintaining the confidentiality of data which has become known to him/her in the performance of their duties even after performance of their duties relating to the processing, or after termination of their employment relationship;
- Informing immediately the direct supervisor about possible threats and incidents impacting normal workflow and data processing;
- Assuring through following all policies and guidelines the appropriate use of the information and information systems and its resources;
- Participating in the trainings organized by the Employer, including trainings for protection and processing of data.

Full time contract on Split shift: Monday to Friday from 9h to 18h.
Salary: 23000€ gross/year

If you are a person used to teamwork, with high communication skills, both spoken and written, organised and methodical and eager to learn and participate in internal improvement processes in a multinational company in constant growth and development, do not miss this opportunity, REGISTER!

What we offer?
Full time contract on Split shift: Monday to Friday from 9h to 18h.
Salary: 23000€ gross/year
Career path
Stable multinational company with long term local growth.
Modern work environment at an attractive location with excellent public transport connections.
An international environment employing people from different nationalities and cultures.

Requisitos
- Generate computer tools for the management of schedules, vacations, compensatory periods, etc.
- Elaboration of agents- schedules and distribution of the day.
- Establishment of breaks, licenses, holidays and vacations .
- Management and control of holiday requests, compensation, change of schedules, extension / reduction of working hours, licenses, etc.
- Information about holidays and bank of hours spent and pending from the agents and management for the calculation of the final balance.
- Requests for the hiring of new agents, extension, reduction of working hours or termination of contract for adequacy of resources to established needs
- Frequent sending of service / competency sizing to the client.
- Any other function that is considered relevant and necessary in the area.
- Study of call volume forecasts per client.
- Calculation of agents- needs according to the referred forecast
- Processing of personal data, client data and employer business specific data in accordance of Personal Data Protection, Employer Contract, NDA, IT and Data Protection and other guidelines provided by employer.
- Protecting all personal client and employer business related information and maintaining the confidentiality of data which has become known to him/her in the performance of their duties even after performance of their duties relating to the processing, or after termination of their employment relationship;
- Informing immediately the direct supervisor about possible threats and incidents impacting normal workflow and data processing;
- Assuring through following all policies and guidelines the appropriate use of the information and information systems and its resources;
- Participating in the trainings organized by the Employer, including trainings for protection and processing of data.

Responsabilidades
- Advanced level of english (spanish will be a plus)
- Professional and method competence (Problem solving).
- Personal commitment
- Organization of work (Target orientated and Tolerance to the pressure).
- Communication (oral and written)
- Willingness to learn / Flexibility.
- Interpersonal skills
- Cooperation
- Customer orientation
- Creativity / Innovation
- Analytical and numerical capacity
- Attention to detail.

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