馃實 Location: Lisbon, Portugal OR Barcelona, Spain | 馃挵 Salary: depends on market
Who will you be working for?
Our partner is works in the Travel & Tourism sector selling a high-quality Valet Parking service to clients all over the world.
Their core mission: facilitate travel for all modes of transport.
What is this job about?
As Customer Service Representative for Spanish, Portuguese and English-speaking clients, your goal is facilitate the customer journey and provide top quality operational support.
On a daily basis, you will be the first point of contact for customers and therefore fully responsible for delivering a great customer experience.
Your Challenges
- Solve problems, claims and complaints promptly
- Plan and assign services to field operators
- Manage and solve operational problems and incidents
- Follow-up with clients and proactively gather customer feedback to develop and improve
- In collaboration with the accounting department, follow-up financial matters
- Manage external relationships with suppliers, subcontractors and insurance
- Keep the customer database, management charts and all documentation up to date
- Build trust with the clients by providing solutions and updates
Who is this job made for?
- For young graduates dreaming about living and working in Lisbon or Barcelona.
- For anyone who loves to work on the phone and cares about customer experience.
What do you need to apply?
- Language skills: advanced level (C1+) in Spanish, Portuguese and English
- Strong knowledge of Office Automation Tools
- Great writing and grammatical skills
- Ability to perform many tasks at the same time
- You are not afraid of picking up the phone
Working Mindset
- You are organized and rigorous
- Dynamic problem solver
- Great listener and communicator
- Empathetic & positive attitude
- Team player
Extra points
Having a first experience working in Customer Service is highly valued by our partner and can be a great plus!
If on top of this all, you speak French fluently... you're the perfect candidate.
Important: For this position, you must relocate to Barcelona, Spain. It will start as 100% remote.
If you think you're the perfect candidate for this role, please apply with your CV in English! 馃槉
Are you ready to push yourself? It's time to apply! Or tell a friend about this position :).
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