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What We're Looking For 👀 A creative and resourceful executor that is highly data-driven and customer-centric. Someone who is organised and collaborative. This team will be responsible for huge portions of our customer base as well as being a driving...
What We're Looking For 👀


A creative and resourceful executor that is highly data-driven and customer-centric. Someone who is organised and collaborative. This team will be responsible for huge portions of our customer base as well as being a driving force in developing our product-led and 1:many digital methodologies. We are looking for a strategic thinker that isn’t afraid to get their hands dirty. This very small team revolves around how we educate, engage, excite and evangelise at scale.


What You'll Be Doing 🚀


As a member of the Customer Marketing Team, you will:
  • Support the facilitation of relevant comms requests from the rest of the company
    • The team is responsible for and this role will be partially responsible for aiming to harmonise these with the rest of the engagement strategy
    • You will be supporting with the actual execution of these requests and over the next few quarters, we hope we can move from working in a more reactive way to partnering with teams and domains to create a more holistic and coherent experience for customers
  • Create engaging content across multiple channels
    • Create direct communication to customers
    • Work with copywriters to maintain a consistent voice
    • Work with the localisation team to ensure we are catering to the right customers in their preferred languages
    • Support with help article writing
  • Collaborate with other teams to ensure the Customer Experience is coherent and effective
    • Work with Product to ensure there is clear two-way communication
    • Work with Education to ensure we are leveraging all the best resources and the best time as well as accounting for different learning styles and journeys
    • Work with Support to ensure customers feel they can adequately self-serve when they get stuck
    • Work with BDAs & AE/AMs to increase Free to Paid conversion
  • Execute on the strategic goals for developing an awe-inspiring self-serve ecosystem
    • The primary focus is to ensure customers can feel supported and become successful without any human support
    • Become experts in our tools (Iterable, Pendo etc.) and directly build the experiences leveraging the latest techniques
  • Contribute to product-led strategy and suggest areas of opportunity
    • Leverage existing resources better than we have done before
    • Propose new, more sustainable methods of educating, engaging, exciting and evangelising customers at scale
    • Leverage relevant data resources to iteratively develop our product-led strategy
    • Successful methodologies for solving problems are used or adapted for other segments (sales-assisted/low-touch
  • Optimise processes and create clear documentation enabling the rest of Pleo
    • There is still a lot to define and a lot to be improved. You’ll be expected to provide feedback on identifying and implementing opportunities to enhance how we work
    • We are a small team and need to enable the rest of the company in a scalable way. Clear documentation will be a key part of this movement


Your KPIs 🏋️


KPIs may change on a quarterly basis however some KPIs that will likely remain constant will be:


  • NRR
  • Human intervention score
  • Customer health score
  • NPS/Customer Effort Score
  • Engagement rates


We believe you’ll shine in this role if you… 🤩
  • Obsess about 1:many Customer Success
    • Are excited about creative and effective ways to deliver messages to customers at scale
  • Excel at cross-collaboration & clear communication
    • Are very strong at stakeholder management & cross-collaboration
    • Are clear in your communication
    • Great copy writing skills are very helpful
  • Are a source of knowledge & learning
    • Bring experience gained through training and job experiences
    • Understand approaches, terminology, concepts, principles, and issues in the competence
    • Seek new ways to use skills to improve the team and domain outcomes
    • Have a deep and detailed knowledge of the product
  • Show an intense curiosity and hunger to learn
    • Drive your own self-learning to become equipped to execute at a high level
    • Become ingrained in the product-led space and look beyond Pleo for inspiration
    • Challenge yourself to learn relevant skills outside your comfort zone
  • Organise your time effectively
    • Plan projects and resources to succeed
    • Communicate effectively with stakeholders
    • Prioritise ruthlessly


Why join us?


Working at Pleo means you're working on something very exciting: the future of work. Through fintech we've seen a way to impact how people work; we think company spending should be delegated to all employees and teams, that it should be as automated as possible, and that it should drive a culture of responsible spending. Based on some pretty amazing Series C-round investment in 2021 we think we're onto something big.


So, in a nutshell, that's Pleo. Today we are a 800+ team, from over 100 nations, sitting in our Copenhagen HQ, London, Stockholm, Berlin, Madrid, Montreal, or Lisbon offices —and quite a few full-time remotes in 35 other countries! Being HQ'd out of Copenhagen means we're inspired by sensible things like a good work-life balance. If you don't work in the office with us we'll help you get up the best remote setup possible and will fly you in for our amazing team camps ✈️


About Your Application


  • Please submit your application in English; it’s our company language so you’ll be speaking lots of it if you join 💕
  • We treat all candidates equally: If you are interested please apply through our application system - any correspondence should come from there! Our lovely support isn't able to pass on any calls/ emails our way - and this makes sure that the candidate experience is smooth and fair to everyone 😊
  • We’re on a mission to make everyone feel valued at work. That’s only achievable if our team reflects the diversity of the world around us - and that starts with you, hitting apply, even if you are worried you might not tick all the boxes! We embrace and encourage people from all backgrounds to apply - regardless of race/ethnicity, colour, religion, nationality, gender, sex, sexual orientation, age, marital status, disability, neurodiversity, socio-economic status, culture or beliefs
  • When you submit an application we process your personal data as a data processor. Find out more about how your data is used in the FAQs section at the bottom of our jobs page

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