- .Daily supervision of the members of the Agent Support team.
- Ensuring each member of the team is performing well and meeting their own objectives.
- Assisting in daily incidents.
- Having direct contact with different department to establish strategies and campaigns.
- Supervise the revenue strategies.
- Monthly meetings with finance to create the forecast (short and long term forecast).
- Analyze the forecast and data to create weekly strategies in order to keep growing.
- Daily follow up of statistics to ensure forecasts.
- Being able to recognize needs and contact different departments to create and develop strategies to improve.
- Adjustments of exchange rates.
- Supervision of all the changes created in commissions previously provided.
- Weekly visits with agents.
- Advanced English
- Analytical skills
- Sales skills
- Ability of negotiation
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