Jira

Job Description User´s support: remote and on-site support. (Connect remotely to other computers in Europe division) Microsoft System Administration: basic level. Manage Active Directory: create accounts, users, groups and distribution lists.
Job Description
  • User´s support: remote and on-site support. (Connect remotely to other computers in Europe division)
  • Microsoft System Administration: basic level.
  • Manage Active Directory: create accounts, users, groups and distribution lists.
  • Exchange: Acknowledge to user email administration
  • Give support in Europe Traveling to all Ria´s stores.
  • Experience with ticketing system tools (Manage Engine and Jira)
  • Phone support for internal users.
  • Incident Management (SLA)
  • Acknowledge about Network devices (medium level) (Routers, Switches, Firewall)
    • Document incidents/Problems in Ria´store applications
    • Generate reporting | Impact analysis
  • Able to work in a fast-paced environment and analyze/troubleshoot complex problems
  • Update and manage Support and Incident tickets

Responsibilities
  • User´s support: remote and on-site support. (Connect remotely to other computers in Europe division)
  • Microsoft System Administration: basic level.
  • Manage Active Directory: create accounts, users, groups and distribution lists.
  • Exchange: Acknowledge to user email administration
  • Give support in Europe Traveling to all Ria´s stores.
  • Experience with ticketing system tools (Manage Engine and Jira)
  • Phone support for internal users.
  • Incident Management (SLA)
  • Acknowledge about Network devices (medium level) (Routers, Switches, Firewall)
    • Document incidents/Problems in Ria´store applications
    • Generate reporting | Impact analysis
  • Able to work in a fast-paced environment and analyze/troubleshoot complex problems
  • Update and manage Support and Incident tickets

Qualifications

Qualifications – External
  • Title in system administration and network.
  • Acknowledge an Infrastructure (Switches, Routers, Servers, Workstation, and Printers)
  • Acknowledge microcomputing.
  • Medium - High English Level.
  • Other technical skills desired
    • Networking
      • Understanding of TCP/IP
      • Assembly Telecom rack
  • Availability to give On-duty support and overtime.
  • Time flexibility
  • High availability for Travel

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