The Madrid Campus of Saint Louis University - a Catholic, Jesuit institution, dedicated to student learning, research, services and healthcare - is seeking a skilled and motivated IT Operations Analyst to join our dynamic team.

To apply: In addition to your CV/résumé, please include a brief cover letter describing your interest in this position and your specific experience as it relates to contributing to Saint Louis University - Madrid Campus. Contact: [email protected]

The IT Operations Analyst will play a critical role in ensuring the smooth functioning of our organization's IT infrastructure and operations. The ideal candidate will possess a strong technical background, excellent problem-solving skills, and a deep understanding of IT systems and processes. This role requires a high level of attention to detail, the ability to work well under pressure, and a commitment to delivering exceptional customer service.

Responsibilities:

- Monitor and maintain the campus IT infrastructure, including servers, networks, systems, and applications, to ensure optimal performance, availability, and security.

- Identify and resolve IT issues and incidents in a timely manner, utilizing troubleshooting skills and escalation procedures when necessary.

- Proactively monitor system logs, performance metrics, and alerts to identify potential problems and implement preventive measures.

- Collaborate with cross-functional teams to implement and support IT projects, including system upgrades, migrations, and integrations.

- Manage and maintain hardware and software inventory, including procurement, installation, and retirement processes.

- Keep track of annual budget and maintain records of department spending.

- Develop and maintain documentation of IT systems, configurations, and procedures.

- Ensure compliance with IT policies, procedures, and standards, and actively contribute to the development and improvement of these guidelines.

- Provide end-user support, including troubleshooting hardware and software issues, assisting with system access and permissions, and delivering user training as needed.

- Perform regular data backups, disaster recovery planning, and system restorations.

- Stay up to date with the latest industry trends and technologies and make recommendations for continuous improvement of IT operations.

Education and Qualifications:

- Bachelor's degree in Computer Science, Information Systems or a related field.

- Relevant IT certifications (Microsoft, Cisco, CompTIA, ITIL, etc.) are a plus.

- Bilingual English/Spanish.

- Proven experience working in IT Operations or a similar technical role.

- Able to legally work in Spain.

Skills/Competencies:

- Excellent communication skills in both English and Spanish (verbal and written).

- Strong problem-solving and analytical skills, with the ability to identify and resolve complex technical issues across all the layers of an enterprise infrastructure.

- Sound knowledge of IT infrastructure components, including servers, networks, operating systems, databases, and security systems.

- Proficiency in troubleshooting hardware, software, and network issues.

- Familiarity with monitoring tools and technologies for system performance and availability.

- Understands business processes; open to collaborate with different departments at the University, or with external service providers.

- Experience working on IT projects, managing vendors, and keeping track of SLAs.

- Awareness of IT security principles, compliance, and best practices.

- Strong organizational and time management skills, with the ability to prioritize tasks and work independently.

- High level of attention to detail and accuracy.

To apply: In addition to your CV/résumé, please include a brief cover letter describing your interest in this position and your specific experience as it relates to contributing to Saint Louis University - Madrid Campus. Contact: [email protected]

Saint Louis University is an Affirmative Action/Equal Opportunity Employer (AA/EOE); and encourages nomination of and application from women and minorities.