- To respond to all customers enquiries, phone, e-mail and chat.
- Troubleshooting of product and software issues for patients and health care professionals
- To consult product manuals, to be able to advise customer of appropriate options / solutions.
- Logging of all calls accurately in CRM system and in line with procedure.
- To develop and maintain a full knowledge of the products and services.
- Support and maintain local stock and shipment of product to customers such as warranty replacements.
- Participate and contribute to a good European collaboration within the company. This work will be done in English both verbally and in writing.
- Support and conduct general back office tasks for Spain
- Translation to / from English to Spanish (letter, product material) for new product materials
- Other administrative tasks as required
- You have a scientific university degree
- You have excellent verbal and written communication skills and the ability to remain calm in all situations.
- You are native Spanish speaker with very good English level – both oral and written. Other languages such as Portuguese or Italian is also a plus.
- You have a good knowledge and experience of using MS Office and CRM system in daily work.
- You are able to work on own initiative and under pressure in order to achieve deadlines
- You thrive from problem solving and interaction with people over the phone
- You are an effective doer who is capable of independently making yourself useful outside of your job description
- You know working effectively and independently as well as in a team, in a fast-paced, ambiguous environment, while prioritizing workload and managing multiple responsibilities
- You are flexible and willing to adapt your role in an organization that constantly changing and growing.
- You succeed in this work thanks to your accuracy, diligence and responsible approach to work. You need to be well organized, curious and a quick learner.
- You find value and motivation in supporting people with diabetes to achieve the highest possible quality of life
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