Office

LHH Recruitment Solutions is looking for a Customer Service for a global company dedicated to improving the lives of people with diabetes and helping them take control of their health. POSITION PURPOSE The Customer Service Specialist provides strong...
LHH Recruitment Solutions is looking for a Customer Service for a global company dedicated to improving the lives of people with diabetes and helping them take control of their health.


POSITION PURPOSE The Customer Service Specialist provides strong customer service for health care professionals and patients. As a diabetes device product specialist and thanks to this knowledge, s/he will support and solve customer inquiries by performing telephone product troubleshooting and software/app support as well as responding to emails and social media enquiries regarding the same topics. Alongside of this, s/he will conduct administrative tasks and provides required commercial support for the overall company business in Spain.


The Position Will Operate On 2 Major Parts


MAJOR TASKS AND RESPONSIBILITIES OF POSITION:


Diabetes device Customer Service


  • To respond to all customers enquiries, phone, e-mail and chat.
  • Troubleshooting of product and software issues for patients and health care professionals
  • To consult product manuals, to be able to advise customer of appropriate options / solutions.
  • Logging of all calls accurately in CRM system and in line with procedure.
  • To develop and maintain a full knowledge of the products and services.
  • Support and maintain local stock and shipment of product to customers such as warranty replacements.
  • Participate and contribute to a good European collaboration within the company. This work will be done in English both verbally and in writing.


Commercial Support


  • Support and conduct general back office tasks for Spain
  • Translation to / from English to Spanish (letter, product material) for new product materials
  • Other administrative tasks as required


Qualifications


  • You have a scientific university degree
  • You have excellent verbal and written communication skills and the ability to remain calm in all situations.
  • You are native Spanish speaker with very good English level – both oral and written. Other languages such as Portuguese or Italian is also a plus.
  • You have a good knowledge and experience of using MS Office and CRM system in daily work.
  • You are able to work on own initiative and under pressure in order to achieve deadlines
  • You thrive from problem solving and interaction with people over the phone
  • You are an effective doer who is capable of independently making yourself useful outside of your job description
  • You know working effectively and independently as well as in a team, in a fast-paced, ambiguous environment, while prioritizing workload and managing multiple responsibilities
  • You are flexible and willing to adapt your role in an organization that constantly changing and growing.
  • You succeed in this work thanks to your accuracy, diligence and responsible approach to work. You need to be well organized, curious and a quick learner.
  • You find value and motivation in supporting people with diabetes to achieve the highest possible quality of life


null

¡No te pierdas nada!

Únete a la comunidad de wijobs y recibe por email las mejores ofertas de empleo


Nunca compartiremos tu email con nadie y no te vamos a enviar spam

Suscríbete Ahora

Últimas ofertas de empleo de Atención al Cliente en Madrid

VELUX

Uno de los objetivos estratégicos de VELUX es ofrecer a los clientes finales un servicio completo que les acompañe en...

Adecco

Madrid, ES

¿Te consideras una persona empática y con habilidades excepcionales de comunicación? ¿Estás buscando una oportunidad de...

Grupo Crit

Alcalá de Henares, ES

En Grupo CRIT te ofrecemos la posibilidad de trabajar como agente de atención al cliente en tienda en un equipo dinámico...

Le Room Service

Madrid, ES

Desde Le Room Service, empresa dedicada al sector hotelero buscamos incorporar a un Auxiliar de Tienda encargado de...

MediaMarkt España

Pinto, ES

Tus tareas Dar solución a las consultas de nuestros clientes siguiendo los procedimientos establecidos para conseguir la...

Hermès

Madrid, ES

PRINCIPALES RESPONSIBILIDADES EMBAJADOR/A Y MODELO DE HERMÈS Destacar como Role Model de los valores y de la cultura de...

Pirtek Fluid Systems Pty Ltd

Madrid, ES

Internal Sales and Customer Service Malaga Must hold Australian Citizenship and reside in Perth Western Australia...

Pirtek Fluid Systems Pty Ltd

Madrid, ES

Internal Sales and Customer Service Malaga Musthold Australian Citizenship and reside in Perth Western Australia...

insurama

¿Quién es Insurama? Somos un hub de productos y servicios digitales aplicados a la distribución de seguros. Transformamos...

Mama Pottery

Madrid, ES

Desde Mama Pottery nos encontramos en pleno crecimiento y queremos incorporar un/a Admnistrativo/a a jornada completa que...