In your day-to-day:

• You will reach the requested average calls per agent in your team
• You will accomplish the requested % quality for each of the team members
• You will increase the team's performance
• You will avoid absenteeism % over the proposed objective
• You will control and manage the team's shifts, rotation, and holidays
• You will train new team members
• You will speed up new agents ramp up to the proposed target
• You will do administrative tasks/Reporting/Data Analysis
• You will audit agent's calls to meet the quality and process assurance
• You will help training new hires / re-train and update existing agents


You are the perfect match if:

• You have a high level of Italian
• You can speak Spanish is a plus but not mandatory
• You are a communicative person and you know how to show empathy with people
• You have good organizational skills
• You are a good learner and teacher
• You are someone flexible and you are able to adapt to different situations
• You have a demonstrable knowledge of Word and Excel
• You have passion for the world of new technologies
• You live in Madrid


We're offering:

- You'll get a permanent contract with 2 weeks training
- You'll have up to 23 holidays/year
- You'll have many career development opportunities
- You'll work with a multicultural team