Team Leader with a High Level of Italian

Talent Search People · Madrid

Excel Word

Do you have experience as a Team Leader in Customer Service and a high level of Italian? Don't miss this opportunity to join an innovative multinational in Madrid! Tasks In your day-to-day: You will reach the requested average calls per agent in your...
Do you have experience as a Team Leader in Customer Service and a high level of Italian? Don't miss this opportunity to join an innovative multinational in Madrid!

Tasks

In your day-to-day:
  • You will reach the requested average calls per agent in your team
  • You will accomplish the requested % quality for each of the team members
  • You will increase the team's performance
  • You will avoid absenteeism % over the proposed objective
  • You will control and manage the team's shifts, rotation, and holidays
  • You will train new team members
  • You will speed up new agents ramp up to the proposed target
  • You will do administrative tasks/Reporting/Data Analysis
  • You will audit agent's calls to meet the quality and process assurance
  • You will help train new hires / re-train and update existing agents

Requirements

You are the perfect match if:
  • You have a high level of Italian
  • You can speak Spanish (it's a plus)
  • You have experience as a Team Leader of a Customer Service team
  • You are a communicative person and you know how to show empathy with people
  • You have good organizational skills
  • You are a good learner and teacher
  • You are someone flexible and you can adapt to different situations
  • You have demonstrable knowledge of Word and Excel
  • You have a passion for the world of new technologies

Benefits

We're offering:
  • You'll have a permanent contract with 2 weeks of training
  • You'll have a hybrid working model
  • You'll have up to 23 holidays
  • You'll work in a multicultural team
  • You'll have many career development opportunities

Oferta desactivada

¡No te pierdas nada!

Únete a la comunidad de wijobs y recibe por email las mejores ofertas de empleo

Nunca compartiremos tu email con nadie y no te vamos a enviar spam

Suscríbete Ahora

Últimas ofertas de empleo de Jefe/a de Equipo en Madrid

Jefe/a Equipo - Sector Logístico

12 abr.

NA

San Agustín del Guadalix, ES

¡Si te apasiona la gestión de equipos y además tienes experiencia y pasión por el sector logístico, sigue leyendo esta...
Excel
Ver más ofertas