At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.
Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work, AENOR and Top Employer), is looking for a Business Analyst.
Responsibilities
- Communicate with internal colleagues to understand the needs of departments and the organisation as a whole;
- Work with external stakeholders to understand and investigate feedback into the service/function/product provided;
- Use data modelling practices to analyse your findings and create suggestions for strategic and operational improvements and changes;
- Identify the processes and information technology required to introduce your recommendations;
- Communicate the benefits of your recommendations across departments and help to address any uncertainty and concern;
- Produce written documentation to support your work, report on your findings and to present to stakeholders when necessary;
- Support the staff and teams in making the recommended changes, including helping to resolve any issues;
- Ensure plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluation
- IT/Technical/Quantitative degree or equivalent working experience as a Business Analyst
- Knowledge of SQL (Python is a plus), and in data visualization
- Financial Analysis experience desirable
- Advanced knowledge of IT office tools (Google Sheets desirable)
- Good level of Spanish
- C1 Level of English
- Excellent analytical skills and an informed, evidence-based approach
- Excellent communication skills, with the ability to talk to and present to a range of audiences, sometimes acting as a translator between parties
- Working experience in KPI monitoring
- Working experience in contact center sector is desirable
- Ability to work under pressure on multiple projects within your project timeframes
- Passion for creating solutions with a positive attitude to change
- Strong interest in business and business development
- Good understanding of information technology
- Full time position ,39h per week.
- Competitive Salary
- A permanent presence of coaches who will facilitate your personal and professional development
- Established career path to grow within the project
- Bi-weekly, monthly or quarterly contests
- Employment with the world's largest provider of contact center services
- Excellent work environment, great colleagues, social arrangements and personal development
- Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team
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