Growing your career as a Full Time Training & TA Manager (Extended LOA) is a terrific opportunity to develop exceptional skills.
If you are strong in teamwork, leadership and have the right initiative for the job, then apply for the position of Training & TA Manager (Extended LOA) at The Westin Palace, Madrid today!
Job Summary
Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills.
Monitors compliance of all required training, including training programs for new hires, brand training initiatives, and works directly with DHR and Operations Leaders to drive compliance for all required training. Understands and utilizes learning technology platforms. Verifies programs/processes are effectively implemented to accomplish objectives in alignment with broader business objectives. Conducts needs assessments, partners with corporate team to identify appropriate programming and facilitates the delivery of both custom and corporate training programs. Participates fully in the Field Trainer Network and partners with the continent Learning organization to verify updated programs and processes are pulled through for the hotel. Measures the effectiveness of training to ensure a return on investment.
For Talent Acquisition leads the implementation of employer brand and recruitment marketing strategies that are relevant to internal and external target audiences, drives creativity in design and utilizes innovative channels to deliver the employment brand strategy, Assist employees with internal and external transfer requests and procedures. Monitor and assist managers with hiring processes and issues. Maintain applicant flow, orientation and transfer request logs. Create and maintain new hire and personnel files and enter them into Human Resources Information Systems. Ensure accurate maintenance of all employee records and files (e.g., interview documents, etc). Create and maintain filing systems.
As TakeCare leader, owns internal communication and culture events to foster TAKECARE culture in the property.
CANDIDATE PROFILE
Education and experience
4-year bachelor’s degree in Human Resources, Hotel & Restaurant Management, Hospitality, Business Administration or related major
Certified trainer; TCII certified preferred
Voyager graduate preferred but not necessary
Two+ years of management experience required
Five+ years of hospitality experience preferred
English and Spanish (written and spoken) fluent mandatory
Microsoft office package literacy
Social media savvy
Previous experience in a luxury brand is a plus
Possesses strong consulting skills and the ability to quickly assess situations, identify gaps, and possible solutions.
Analyzes and assesses situations to find effective solutions; creative problem solver; engages in fixing the problem; makes decisions using data.
Is results-oriented and works with a high degree of independence; delivers results under difficult conditions and demonstrates balanced judgment under pressure.
Initiates, implements, and supports change within the organization; proactively removes barriers and accelerates its pace.
Ability to acquire and maintain relationships with associates, customers, vendors, etc.
Ability to influence and coach as needed
Demonstrated experience in effective decision-making and problem-solving
Strong Relationship Building Skills Required
Excellent written and verbal communication skills required
Strong Presentation Skills Required
Possesses strong organizational skills and ability to manage multiple priorities
Ability to navigate many technical platforms, websites and social media venues
CORE WORK ACTIVITIES
Administering Employee Training Programs
Promotes and informs employees about all training programs.
Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
Helps employees identify specific behaviors that will contribute to service excellence.
Ensures employees receive on-going training to understand guest expectations.
Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
Meets with training cadre on a regular basis to support training efforts.
Observes service behaviors of employees and provides feedback to individuals and/or managers.
Evaluating Training Programs Effectiveness
Monitors enrollment and attendance at training classes.
Meets regularly with participants to assess progress and address concerns.
Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
Measures transfer of learning from training courses to the operation.
Ensures adult learning principles are incorporated into training programs.
Developing Training Program Plans and Budgets
Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.
Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
Aligns current training and development programs to effectively impact key business indicators.
Establishes guidelines so employees understand expectations and parameters.
Develops specific training to improve service performance.
Drives brand values and philosophy in all training and development activities.
Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
Managing Training Budgets
Participates in the development of the Training budget as required.
Manages budget in alignment with Human Resources and property financial goals.
Manages department controllable expenses to achieve or exceed budgeted goals.
Utilizes P-card if appropriate to control and monitor departmental expenditures.
Recruitment - Programs and Strategies
Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards.
Hiring - Applications
Assist employees with internal and external transfer requests and procedures.
Monitor and assist managers/supervisors with hiring processes and issues.
Hiring - Prescreen and Interviewing
Maintain applicant flow, drug screen, orientation and transfer request logs.
Hiring - Offers
Communicate to all applicants receiving a job offer the necessary documentation required to bring on first day of employment.
Hiring - New Employees
Create and maintain new hire files and enter them into mHUB.
Perfon onboarding
Do new hires on Human Resources processes, programs, policies, information systems, etc.
Administration
Maintain confidentiality and security of employee and property records, files, and information.
Ensure accurate maintenance of all employee records and files (e.g., interview documents, department orientation check list).
Generate Human Resources data reports as required or as requested.
Serve as Human Resources subject matter expert and participate on project teams.
MANAGEMENT COMPETENCIES
Leadership
Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Managing Execution
Building and Contributing to Teams - Actively participates as a member of a team to move the team toward the completion of goals.
Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Building Relationships
Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
Organizational Capability - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit.
Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
Business Acumen - Understands and utilizes business information to manage everyday operations.
Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct.
Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training and development, compensation and benefits, labor relations and negotiation, and personnel information systems.
Compensation and Benefits - The knowledge of principles, regulatory laws, and application of human resources compensation and benefit methods, including workers compensation and work accident procedures.
EEO - Knowledge of federal, state, and local laws and regulations that affect employment. This includes the ability to administer and monitor Affirmative Action programs and analyzing diversity reports.
Associate Relations - Knowledge of the broad range of relationships that could impact an employee, employer, or applicant. This includes knowledge of federal and state laws, company policies and practices, and ethical obligations to investigate, evaluate, and recommend an appropriate resolution to an employee or labor relations complaint.
Recruitment and Hiring - Ability to recruit, interview, and hire qualified candidates. This includes knowledge of best practices for each stage of the selection system.
Training - The ability to perform training needs assessment analysis, develop training programs, and effectively delivering training modules to employees.
Payroll - Knowledge of principles and application of human resources hourly and management payroll methods and practices.
Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
Writing - Communicates effectively in writing as appropriate for the needs of the audience.
Company Benefits
- Learning opportunities
- Company offers career progression opportunities
- Advantageous package
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