TheFork, part of Tripadvisor group, is the leading online restaurants booking platform in Europe and Australia. We are present in +12 countries with 60 000 partners restaurant in a mission to bringing happiness through amazing dining experiences.
TheFork, part of Tripadvisor group, is the leading online restaurants booking platform in Europe and Australia. We are present in +12 countries with 60 000 partners restaurant in a mission to bringing happiness through amazing dining experiences. Creator of a unique model that has disrupted the restaurant industry, we put innovation at the heart of our ambitious growth.

Thanks to TheFork (app/web), millions of diners can easily discover, book and pay the right restaurant at the right price, and thousands of restaurants owners benefits from our solutions to optimise reservation management, streamline operations and ultimately improve service and boost revenue.

At TheFork we aim to bring Happiness through amazing dining experiences and to do so, we are seeking for amazing people to join our Customer Success Team, as an Account Manager. The focus of the Customer Success team is to engage with our customers with the goal of growing our business.

As an Account Manager you will make outbound calls to our customers to present them solutions for their business, support them in their decisions, and advise them on the right ways to grow their business with the help of TheFork solutions. This will be a opportunity for your to use your selling skills and to make restaurant owner happy!

Under the Customer Success Director Organization you will be part of a team of 14 people, you will have access to training, processes, tools and all the support needed to start your role.

What You Will Do
  • Make outbound to our current customers to present them solutions for their business to ensure they will generate significantly more revenue with TheFork month over month
  • Support, mainly through email and phone, our Restaurants customers and help them with their positioning strategy, revenue management and online marketing
  • Selling, upselling and retaining products and customers
  • Be the primary point of contact and build long-term relationships with customers
  • Ensure the support and training to use our tools
Your KPIs will include (but will not be limited to) and are subject to change based on business needs:
  • Products sold and maintained across your portfolio
  • Leverage the usage of TheFork tools so restaurants are more engaged with customers and bookings
  • Number and quality of restaurants participating in TheFork Festivals
Which Should Be Your Main Competences
  • Customer orientation
  • Emphatic
  • Communication skills
  • Dynamic and perseverant person
  • Oriented results
  • Good attitude is very important.
  • Native Spanish + Fluent in English, Catalan would be a plus
  • Experience in pitching and selling promotions/deals/flash sales
  • Experience in dealing with a high number (45-50) of outbound and inbound calls and portfolios with numerous accounts (from 400 to 800)
Plus Requirements
  • Experience as sales representative or account manager
  • Experience with a restaurant is a must.
  • Experience in e-commerce is a must.
What We Offer
  • Permanent contract
  • Competitive fixed salary and perks
  • Ticket Restaurant
  • International working environment
  • Compensation for leisure activities
  • Private Health Insurance
  • Dining and leisure area
  • Coffee point with coffee, tea, water, fresh fruits, free snacks
  • Team Building Events

¡No te pierdas nada!

Únete a la comunidad de wijobs y recibe por email las mejores ofertas de empleo

Nunca compartiremos tu email con nadie y no te vamos a enviar spam

Suscríbete Ahora

Últimas ofertas de empleo en Barcelona

The Wise Seeker

Barcelona, ES

Buscamos a un Marketing Account Manager. Si tienes 2 años de experiencia en el sector no te puedes perder esta...


If you want to love Monday, as much as you like Friday - you might be the one we are looking for. If you have the...


Barcelona, ES

Las funciones principales del puesto son las de elaborar planos técnicos y documentación constructiva para realizar...


Barcelona, ES

Description Du Poste Nuestro cliente, una compañía líder en productos y servicios para la diálisis y en la investigación...

Lifting Group

Somos Lifting Group, Agencia de Marketing, estrategia, agencia creativa y audiovisual, con oficina en Sant Cugat del...


Barcelona, ES

The Graduate Account Manager is a sales role responsible for contract value retention as well as growth through contract...

Doctoralia España

Descripción de la empresa Si eres un apasionado de las ventas, únete al equipo Doctoralia! Somos lideres de mercado en...

ABAL Consulting

Barcelona, ES

Sobre ABAL Consulting: Somos una consultoría dedicada al asesoramiento en comercialización y explotación del negocio...

FC Barcelona

Barcelona, ES

Busquem incorporar al nostre Departament de Partnership Activation la figura d' Account Manager , encarregat de gestionar...

Michael Page

Acerca de nuestro cliente Multinacional especializada en soluciones de seguridad y gestión. Descripción Detección...