Position Summary: Be the first point of contact for our customers. Handles and responds effectively to our customers’ requests received through a variety of channels, (including phone, e-mail, fax and web). Duties will include but are not limited to...
Position Summary:
- Takes ownership for customer follow-up and communication.
- Owns customer issues and works with a wide range of partners to tackle them.
- Providing a high and efficient level of customer service
- Strives to exceed set SLA’s and Individual/Department/Company priorities
- Empowered to resolve complex or difficult customer queries seeking support and clarification where appropriate and to make decisions on behalf of the customer.
- Plans and prioritizes workload daily to avoid backlogs, ensuring their Supervisor is made aware if any challenges arise.
- Maintains a professional manner when problems arise - seeks to find solutions, not to blame and takes ownership for making positive changes.
- Provides and receives constructive feedback - uses this positively to improve and expects the same from their Supervisors/Manager
- Ability to work as part of a team to tackle problems.
- Seeks appropriate data/information before making any decision.
- Presents solutions, not just problems to others.
- Exercises good judgment that benefits the business/customer when reaching conclusions.
- Looks for opportunities to prevent problems, not just react to them.
- Track record of being able to multi-task and work in a flexible work environment
- Understanding of a supply chain environment and how to work in together with the Supply Chain team in CS.
- Focusing on continuous improvement.
- Experience working in a multi-channel customer service environment
- Demonstrate ability to successfully communicate in Spanish, Portuguese and English, orally and in writing, to customers
- Excellent problem-solving skills
- Professional and complete training
- Joining a very motivated and collaborative team
- Excellent inclusive working environment
- Freedom to chose working from home a maximum of 2 days per week.
Ver más
¡No te pierdas nada!
Únete a la comunidad de wijobs y recibe por email las mejores ofertas de empleo
Nunca compartiremos tu email con nadie y no te vamos a enviar spam
Suscríbete AhoraÚltimas ofertas de empleo de Atención al Cliente en Madrid
A
ACO Formación
Madrid, ES
Buscamos administrativa/o y responsable de atención al público para nuestro centro en horario de tarde. Lunes a viernes...
NA
¿Te consideras una persona empática y con habilidades excepcionales de comunicación? ¿Estás buscando una oportunidad de...
P
PENTAX Medical EMEA (Europe, Middle East, Africa)
Madrid, ES
Formando parte del holding internacional HOYA Corporation, PENTAX Medical ofrece dispositivos y soluciones quirúrgicas y...
Customer Service - Alcobendas
15 abr.NA
Nuevo Baztán, ES
Desde Adecco estamos buscando un/a perfil de atención al cliente/gestión de pedidos para una importante empresa ubicada...
NA
Buitrago del Lozoya, ES
¿Te encuentras en búsqueda de un nuevo proyecto profesional? ¿Tienes experiencia como teleoperador/a en atención al...
S
SERES (Grupo Docaposte)
Madrid, ES
Empresa líder en el sector busca un técnico dé atención la cliente y soporte a nuestros a clientes. Orientado a la...
NA
Anchuelo, ES
¿Tienes ganas de un nuevo reto laboral? ¿Quieres empezar tu carrera profesional en una de las empresas top en...
Customer Service Representative
11 abr.NA
San Fernando de Henares, ES
En Grupo Adecco estamos buscando un/a Customer Service con excelentes habilidades de comunicación en idioma español...
NA
Berrueco, El, ES
¿Tienes experiencia como agentes de contact center y te gustaría trabajar en una gran empresa multinacional? ¿Tienes...
NA
Berrueco, El, ES
¿Tienes experiencia como agente de contact center y te gustaría trabajar en una gran empresa multinacional? ¿Tienes...
