OFFICE COORDINATOR – MADRID | VOX GROUP

Position: Office Coordinator – Madrid

Contract Type: Full-time, permanent

Workplace: On-site at our Madrid office

Location: Calle General Lacy 32, 28045 Madrid, Spain

Salary: Competitive, depending on experience

About the Role

Vox Group, a global leader in tourism and cultural solutions, is looking for a proactive and well-organised Office Coordinator to join our team in Madrid. In this position, you will manage the daily operations of the office, ensuring everything runs smoothly and our clients receive excellent service. Alongside these responsibilities, we are looking for someone who can also contribute to building strong relationships with clients and support future business opportunities.

Our Madrid office plays a central role in serving both local and international clients and maintaining our operational excellence across Spain and Europe.

Main Responsibilities

• Perform general administrative tasks to ensure efficient office operations.
• Manage bookings with precision, always prioritising client satisfaction.
• Support and coordinate the office team, promoting a positive and collaborative work atmosphere.
• Act as the primary point of contact for clients, handling enquiries, resolving issues, and nurturing long-term relationships.
• Help develop strategies to strengthen relationships with existing clients and identify new opportunities.

Requirements

• Previous experience in a similar role, ideally in the tourism or travel industry.
• Strong team player with excellent interpersonal skills.
• A proactive and solutions-focused approach to client service and office management.
• Excellent organisational skills and ability to manage priorities effectively.
• Confident in communication, including presentations and negotiations.
• Fluent Spanish and English is essential; additional languages are an advantage.

What We Offer

• A dynamic and supportive work environment within a growing industry.
• A competitive salary package that values your contribution.
• Opportunities for both personal and professional development.
• A team culture that values innovation, collaboration and high-quality service.

About Vox Group

Vox Group is made up of leading brands such as Vox, Vox City and Sycomore, each recognised within the tourism and cultural industries. We specialise in creating multilingual and multimedia solutions to enhance cultural and travel experiences worldwide. Our mission is to support our partners and inspire travellers through innovative and sustainable technology.

How to Apply

Please submit a short cover letter (one page) explaining your motivation for the role, your salary expectations, and a brief summary of your work experience. Attach your CV and current employment details.

Send your application to: [email protected]

We look forward to welcoming someone who shares our commitment to excellent service and who wants to grow with us! 🌍✨

Equal Opportunities

We at Vox Group are committed to diversity and inclusion, so we welcome applications from all qualified profiles. We adapt to the needs of applicants in accordance with Spanish labor legislation, residency in Spain is required to work with us.