Ofertes d'ocupació a Cantoria

• Nivell d'experiència---
• Tipus de contracteA temps complert
• PublicadaNova

Teletreball Excel Salesforce Office Outlook PowerPoint

We are looking for a Customer Specialist for service and support internal and external customers with sales administration, back office, warranty, claim management, technical information and product care and availability needs.

Assist internal customers on process issues with Salesforce and other applications, including claim handling, National Accounts sales back office and product support.

Location: Cantoria, Almería

Remote work 1 - 2 days/week

Schedule: 12h – 20h or 13h to 21h

FUNCTIONS:

• Provide best in class, friendly and caring customer service experience to customers, partners, and internal stakeholders over the phone, email and online media.
• Approach every interaction with a clear goal: drive customer satisfaction and brand loyalty, listen and empathize with customers and partners.
• Provide technical and product information such as how to clean and maintain countertops, which surface is recommended for each application, where to buy, product availability, among others.
• Provide support in the management and reporting of warranty claims, including the preparation and distribution of regular reports and real-time alerts to internal stakeholders.
• Monitor claim activity to ensure timely and accurate reporting, escalating issues as needed.
• Act as liaison between North America and Headquarters, facilitating clear communication and alignment on claim-related matters.
• Analyze claim trends to identify patterns, root causes, and areas for improvement, contributing to the development of strategic solutions.
• Analyze product and sales information, problems and documentation to make judgments, propose solutions and drive change. We are looking for someone that owns issues until resolution and thrives in a fast-paced environment

REQUISITIONS

Education: Communications, Business management, commercial etc

Experience: 2 years minimum as customer support

Languages: English and Spanih C1

Computer skills:

Outlook, Excel, PowerPoint: Intermediate. Must be knowledgeable in Outlook.

Salesforce and SAP: not required, but a plus

Softskills:

Analytical mindset, with an ability to understand inquiries, business processes, use cases, and workflows as they relate to the tasks assigned, as well as determine cause and effect of customer’s issues,

Excellent verbal and written communication skills, both written and verbal with ability to clearly articulate technical issues, resolutions, and workarounds to non-technical customer.

Positive and collaborative attitude is a MUST. Ability to work collaboratively and independently within a team and across various internal teams as someone who is responsible and dependable.

Detail-oriented with strong organizational and time management skills.

Proactive and independent when it comes to learning, investigating, and finding answers and solutions by utilizing all available resources.

Flexibility and adaptability to thrive in a fast-growing, fast-changing environment

WHAT DO WE OFFER

You will join a company with an international mindset and presence in 100+ countries, with an amazing growth story, sustained by an extraordinary innovation with products such as Silestone®, Dekton® and Sensa by Cosentino®.

About Cosentino

At COSENTINO, our purpose is to inspire People through innovative and sustainable spaces. We are the world-leading producer of architectural and decorative surfaces. Our products are designed to provide innovative and functional solutions for either home and business spaces, such as Kitchen and Baths worktops, outdoor open spaces, facades, etc. Innovation, sustainability, functionality, and beauty describe our value proposition to the different market stakeholders and end Clients. www.cosentino.com

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada18 de juny

Descripción

Como Formador/a tendrás la misión de acompañar a estudiantes en centros educativos para mejorar sus competencias digitales, fomentando su empoderamiento, un uso eficaz de las tecnologías digitales y una adaptación exitosa al mundo digital. Buscamos formador/a con pasión por la tecnología y la educación. Queremos que hagas de una sesión formativa una experiencia única, interactiva y divertida.

Funciones:

Impartir talleres formativos sobre competencias digitales básicas

Adaptar los contenidos formativos y sesiones a diferentes niveles de conocimiento y franjas de edad.

Acompañar a estudiantes en su proceso formativo sobre competencias digitales.

Realizar reportes de asistencia y otros aspectos administrativos.

">

Como Formador/a tendrás la misión de acompañar a estudiantes en centros educativos para mejorar sus competencias digitales, fomentando su empoderamiento, un uso eficaz de las tecnologías digitales y una adaptación exitosa al mundo digital. Buscamos formador/a con pasión por la tecnología y la educación. Queremos que hagas de una sesión formativa una experiencia única, interactiva y divertida.

Funciones:

Impartir talleres formativos sobre competencias digitales básicas

Adaptar los contenidos formativos y sesiones a diferentes niveles de conocimiento y franjas de edad.

Acompañar a estudiantes en su proceso formativo sobre competencias digitales.

Realizar reportes de asistencia y otros aspectos administrativos.

Requisitos mínimos

Formación sobre Educación (Pedagogía, Magisterio, Educación Social, Animación Sociocultural) y/o Tecnología.

Experiencia con niños, niñas y adolescentes; impartición de talleres; desarrollo de formaciones; docencia, etc. (al menos 6 meses)

Competencias: Habilidades comunicativas; Habilidades sociales; Conocimientos pedagógicos; Adaptación al contexto formativo.

Imprescindible permiso de conducir y vehículo propio

Disponer de certificado de delitos sexuales.

¿QUÉ OFRECEMOS?

Contrato fijo discontinuo a media jornada.

Jornada de 10 horas a 30 horas semanales.

Salario según convenio de formación no reglada.

Modalidad: presencial

Pago de kilometraje

">

Formación sobre Educación (Pedagogía, Magisterio, Educación Social, Animación Sociocultural) y/o Tecnología.

Experiencia con niños, niñas y adolescentes; impartición de talleres; desarrollo de formaciones; docencia, etc. (al menos 6 meses)

Competencias: Habilidades comunicativas; Habilidades sociales; Conocimientos pedagógicos; Adaptación al contexto formativo.

Imprescindible permiso de conducir y vehículo propio

Disponer de certificado de delitos sexuales.

¿QUÉ OFRECEMOS?

Contrato fijo discontinuo a media jornada.

Jornada de 10 horas a 30 horas semanales.

Salario según convenio de formación no reglada.

Modalidad: presencial

Pago de kilometraje