Ofertes d'ocupació de Enginyer/a de Suport Tècnic a Arteixo

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. Azure Cloud Coumputing SaaS AWS

Join Our On-Site Team in A Coruña, Spain!

Are you a highly skilled communicator with a passion for cloud technology and B2B sales? We are looking for a Technical Support Advisor to join our team in the beautiful city of A Coruña, Spain. You will be the crucial link between our innovative Modern Workplace Platform and our valued business clients, ensuring their technical needs are met while identifying opportunities for growth.

Role Overview

As a Technical Support Advisor, you will provide expert, on-site technical assistance and troubleshooting for our Modern Workplace Platform, which leverages cutting-edge cloud technologies. This unique role requires a blend of top-tier technical support skills and a solid background in B2B tech sales to deliver exceptional service and drive client adoption and satisfaction.

Location: On-site in A Coruña, Spain

Shift: Monday to Friday, 9:00 to 18:00 (full-time)

Key Responsibilities

Technical Support & Client Resolution

• Serve as the first point of contact for all technical inquiries related to the Modern Workplace Platform, providing prompt and professional support via phone, email, and in-person as needed.
• Diagnose, troubleshoot, and resolve complex hardware, software, and network issues, with a strong focus on cloud-based services and applications.
• Document all support interactions, troubleshooting steps, and resolutions accurately in the CRM/ticketing system.
• Escalate complex or unresolved issues to specialized teams (L2/Engineering) and follow up to ensure timely resolution.
• Contribute to the knowledge base by creating and updating technical documentation, FAQs, and guides.
  
  
  

• Leverage your solid B2B tech sales experience in cloud technologies to identify upsell or cross-sell opportunities during client interactions.
• Act as a technical advisor, guiding business clients on how to best utilize the platform to achieve their business goals.
• Effectively communicate the value and features of new services, upgrades, and complementary products to current clients.
• Maintain a customer-centric approach that fosters long-term business relationships and client retention.
  
  
  

• Exceptional English Fluency: Near-native or native proficiency is required (C2 level mandatory). All technical support and communication will be conducted in English.
• B2B Tech Sales Experience: Solid prior experience in B2B sales specifically involving cloud technologies (e.g., AWS, Azure, Google Cloud, SaaS solutions).
• Technical Acumen: Strong understanding of IT infrastructure, networking principles, operating systems (Windows/Linux/macOS), and cloud service models (IaaS, PaaS, SaaS).
• Customer Service Excellence: Proven ability to handle stressful situations, manage client expectations, and deliver a consistently high level of customer satisfaction.
  
  
  

• Competitive Salary: Highly attractive salary commensurate with experience and the cost of living in A Coruña.
• Health and Wellness: Comprehensive health insurance plan.
• Career Growth: Clear pathways for professional development, training, and internal promotion within the company.
• Equipment: All necessary work equipment (laptops, monitors, software, etc.) will be provided by the company.
• Relocation Support: A $500 relocation bonus to assist with your move to A Coruña, Spain.