No et perdis res!
Uneix-te a la comunitat de wijobs i rep per email les millors ofertes d'ocupació
Mai no compartirem el teu email amb ningú i no t'enviarem correu brossa
Subscriu-te araInformàtica i IT
3Transport i Logística
3Administració i Secretariat
2Comercial i Vendes
2Enginyeria i Mecànica
2Veure més categories
Desenvolupament de Programari
1Immobiliària
1Màrqueting i Negoci
1Agricultura
0Alimentació
0Art, Moda i Disseny
0Arts i Oficis
0Assegurances
0Atenció al client
0Banca
0Ciència i Investigació
0Comerç i Venda al Detall
0Comptabilitat i Finances
0Construcció
0Cures i Serveis Personals
0Disseny i Usabilitat
0Dret i Legal
0Editorial i Mitjans
0Educació i Formació
0Energia i Mineria
0Esport i Entrenament
0Farmacèutica
0Hostaleria
0Indústria Manufacturera
0Instal·lació i Manteniment
0Producte
0Publicitat i Comunicació
0Recursos Humans
0Sanitat i Salut
0Seguretat
0Social i Voluntariat
0Telecomunicacions
0Turisme i Entreteniment
0Michael Page
Logroño, ES
Customer Service & Sales Support Manager (H/M)
Michael Page · Logroño, ES
- World leading manufacturer company in metal / packaging sector
- Customer Service & Sales Support Manager
¿Dónde vas a trabajar?
World leading manufacturer company in metal / packaging sector with south Europe HQ in La Rioja.
Descripción
Reporting to the Sales Support Director for Europe;
- Act as a strategic partner to the Director, on all matters related to client retention, service excellence, and customer experience.
- Develop and implement enterprise-wide customer service strategies to address client challenges, streamline support workflows, and enhance overall customer satisfaction.
- Measure and monitor the efficiency and effectiveness of existing customer service procedures and client facing policies.
- Provide immediate and effective solutions to acute client issues, such as service requests, complaints, and product inquiries.
- Support the implementation of strategic commercial goals through customer service activities, including CRM management, client data analysis, and service process optimization.
- Develop, align, and coordinate Sales Support team (7 people) in Cluster South to ensure consistent, high-quality service across all locations.
- Implement and serve as an ambassador for the company values, particularly in all client interactions.
- Support the onboarding and training of high-level Sales Coordinators in the Cluster South region.
- Provide support on client-facing agreements and assist with the resolution of customer disputes.
¿A quién buscamos (H/M/D)?
The final candidate will fit with:
- Education: Higher education in Business Administration, communications, or a related field.
- Solid, working knowledge of customer service operations, CRM systems, SAP and client support processes
- Experience: A minimum of 5 years of progressively increasing experience in customer service or support roles, preferably within an international environment.
- Management: At least 4 years in a customer service or team leadership position.
- Strong analytic, communication and interpersonal skills
- Able to drive ambitious customer satisfaction goals and act as a change agent for service quality
- The ability to use logic and reasoning to solve problems effectively
- High integrity and the ability to maintain confidentiality regarding customer data and sensitive issues is a must.
- Languages: Bilingual or fluent in Spanish is a must. High level of English is a must (min C1).
¿Cuáles son tus beneficios?
Permanent position in a solid and leading company.