Ofertes d'ocupació de Enginyer/a de Suport Tècnic a Salamanca

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada28 d’ag.

Office

Location: Salamanca, Spain

Job Title: IT Support Engineer

Work Mode: Onsite

Employment Type: Full-Time (Freelance Contract)

We are seeking an experienced IT Support Engineer to join on a full-time freelance contract in Salamanca. The successful candidate will provide onsite technical support, ensuring the smooth operation, reliability, and availability of IT systems. This role requires strong technical expertise, effective communication skills, and a proactive, service-oriented approach.

• Deliver first- and second-level technical support to end users onsite.
• Diagnose, troubleshoot, and resolve hardware, software, and network issues.
• Maintain and support IT infrastructure, ensuring optimal system performance.
• Collaborate with external vendors and service providers when necessary.

• Proven experience in onsite IT support roles.
• Strong knowledge of Windows OS and Microsoft 365 (Office 365) environments.
• Excellent troubleshooting, problem-solving, and analytical skills.
• Fluency in English and Spanish (written & spoken).

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada28 d’ag.

ITIL

Responsibilities

JD- Service Desk/ Support Analyst L1

• Sound knowledge of ITIL processes (incident, change and problem management)

• Basic understanding of the relationships of complex IT infrastructures (OS, database, storage, network, etc.)

• Efficient way of working and analytical skills

• Fluency in English and Spanish

• Desirable: existing experience with a ticket system (ServiceNow, CISM, etc.)

• Qualification, creation, and routing of tickets according to ITIL (incidents, changes, tasks, etc.)

• Opening service requests from different manufacturers

• Access management: Verify and log accesses

• Escalation management: participation and initiation of crisis meetings

• In your role as a support analyst, you are an extremely valuable link between production and the other specialist teams.

• Active Directory

• Ticketing System

• Troubleshooting