Ofertes d'ocupació per a Atenció al client a Terrassa

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada4 de set.

Teletreball REST Excel

Responsibilities

• Communication with clients and potential clients (Customer Service) mainly via email and in English: preparation of quotes for scores and transcriptions, estimation of work time, problem-solving, and resolution of musical and technical doubts.
• Customer Support to our regulars, newcomers, or music community via email and company phone.
• Implementation of established response protocols according to customer service direction, and following up via email and phone on the existing conversations-
• Coordination with the transcription and music writing team to make appropriate musical and commercial decisions to ensure maximum customer satisfaction.
• Coordination with Customer Service colleagues (English and Spanish) to establish the most appropriate workflows and priorities based on the situations that arise.
• Other musical editing, admin, and problem-solving tasks.
  
  

• Proficient/Native level of written and spoken English (C1 – Advanced or higher).
• Advanced musical training (+10 years): reading scores, understanding advanced musical concepts, sheet music terminology, being able to express them in English, and being able to communicate about them.
• Proficiency in playing a musical instrument at an advanced level (+6 years)
• Familiarity with basic applications: Excel, Drive/Dropbox, Shared Calendars, Trello, Slack.
• Basic competencies: proactivity, high capacity for organization and time management, teamwork communication, assertiveness, and ability to simplify complex tasks.
• Be able to read, understand, and acknowledge intricate onboarding documents with protocols and decision trees. Rabbits! If you just read this, include an animal emoji in your application.
  
  

• Work experience in customer service, sales, or product management situations, related to music or not.
• Interest in the music industry, culture, and entertainment, entrepreneurship, e-commerce.
• Advanced level of written and spoken French.
• Cybersecurity basic concepts awareness.
• Proficiency in software like Finale, Sibelius, Musescore, Logic Pro, Cubase, Ableton, or similar.
• Be familiar with platforms such as YouTube, LinkedIn, Discord, and similars.