Ofertas de empleo en Santa Eulària des Riu

• Nivel de experiencia---
• Tipo de contratoConsultor
• PublicadaNueva

. Office

Additional Information

Job Number 26013302

Job Category Rooms & Guest Services Operations

Location W Ibiza, Carrer Ricardo Curtoys Gotarredona, 37, Santa Eulalia del Rio, Baleares, Spain, 7840VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Management

About The Property

W Ibiza luxury beach hotel strikes a pose on the palm-fringed, sand-drenched beachfront of Santa Eulalia. Located on the east coast, only a 20 minutes' drive to Ibiza Town, it's Ibiza’s third largest town offering a unique blend of relaxed island living and cosmopolitan energy. As one of the most luxurious hotels in Ibiza, this is an exclusive boho-chic hotel by the sea with a distinctive design inspired by the essence and hippy heritage of the island. Crafted to channel energy toward the horizon, the Mediterranean spirit is infused into each of the 154 rooms and suites.

Culinary excellence takes center stage with Yellow Fish Restaurant showcasing the finest local flavors and STEPS serving award-winning gourmet pizza. Signature dining venues, including W Lounge and Wet Deck, further elevate the gastronomic experience with a selection of international cuisine.

Two spacious and light-filled meeting rooms are available, in addition to wellness facilities such as Away® Spa, the FIT® fitness center, and GLOW, an exclusive adults-only pool with 360º rooftop views. Enhancing the guest experience, Whatever/Whenever® service ensures that every request is met with seamless efficiency.

About The Brand

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Job Summary

Reporting to the Director of Rooms, the Welcome Office Manager at W Ibiza has overall responsibility for all Welcome Office operations, including reception, guest services and bellteam. We are looking for someone who is polished, professional and dedicated to providing luxury service.

Administers front desk functions and supervises staff on a daily basis. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

Deliver all guest interactions and services in full compliance with Luxury Quality Assurance (LQA) standards, ensuring a consistent, refined, and personalized luxury experience at all times.

Demonstrate and actively apply comprehensive knowledge of the hotel, Marriott Bonvoy program, on-property services, outlets, and current events to accurately inform, anticipate, and enhance the guest experience.

Conduct and Lead Daily WhatsUp Meetings (shift handover) at the begging and end of each shift.

Actively supervise service levels in reception, lobby and Guest Services and ensure are according to LQA standards.

As Welcome Office Manager, key aspects of your role include (but are not limited to):

• Design and implement the hotel’s front desk policies, standards and procedures.
• Responds quickly and proactively to employee's concerns.
• Provides a learning atmosphere with a focus on continuous improvement.
• Provides proactive coaching and counseling to team members.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Monitors and maintains the productivity level of employees.
• Devise steps of service and train all staff accordingly
• Develop teamwork throughout your team.
• Ensure compliance with all data protection legislation and regulations.
• Manage all aspects of the team, including payroll, training, recruitment, performance and discipline.
• Keep the team focused on the critical components of operations to drive guest satisfaction and desired financial results.
• Effectively handle guest complaints to ensure satisfactory resolution.
• Work in collaboration with all heads of departments to ensure a successful hotel operation
• Be a W brand ambassador, ensuring the brand’s voice is present in your interactions with guests and talent.
• Maintains a positive cost management index for amenities and other department expenses.
• Utilizes budgets to understand financial objectives and Seasonal payroll management
• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
• Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded.
• Conducts performance reviews in a timely manner.
• Promotes both Guarantee of Fair Treatment and Open Door policies.
• A keen eye for detail
• Natural leadership skills
• Strong organization and multi-tasking skills
• Sophisticated communication skills
• Previous experience working in five-star, luxury hotels
• A positive mindset
• A genuine passion for working in hospitality
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Conduct and Lead Daily WhatsUp Meetings (shift handover) at the begging and end of each shift.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
  
  

• Maintaining Guest Services and Front Desk Goals
• Supporting Management of Front Desk Team
• Ensuring Exceptional Customer Service
• Managing Projects and Policies
• Supporting Human Resource Activities
• Additional Responsibilities
  
  

• Nivel de experiencia---
• Tipo de contratoA tiempo parcial
• Publicada7 feb.

. Excel

Buscamos asistente de dirección para restaurante en Santa Eulària Buscamos una persona resolutiva para trabajo media jornada en centro de Santa Eulària . De lunes a viernes de 10 a 14 para el departamento de administración y marketing. Imprescindible inglés , nociones Excel , manejo de Canva y redes sociales.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada6 feb.

.

Additional Information

Job Number 26014170

Job Category Rooms & Guest Services Operations

Location W Ibiza, Carrer Ricardo Curtoys Gotarredona, 37, Santa Eulalia del Rio, Baleares, Spain, 7840VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

About The Property

W Ibiza luxury beach hotel strikes a pose on the palm-fringed, sand-drenched beachfront of Santa Eulalia. Located on the east coast, only a 20 minutes' drive to Ibiza Town, it's Ibiza’s third largest town offering a unique blend of relaxed island living and cosmopolitan energy. As one of the most luxurious hotels in Ibiza, this is an exclusive boho-chic hotel by the sea with a distinctive design inspired by the essence and hippy heritage of the island. Crafted to channel energy toward the horizon, the Mediterranean spirit is infused into each of the 154 rooms and suites.

Culinary excellence takes center stage with Yellow Fish Restaurant showcasing the finest local flavors and STEPS serving award-winning gourmet pizza. Signature dining venues, including W Lounge and Wet Deck, further elevate the gastronomic experience with a selection of international cuisine.

Two spacious and light-filled meeting rooms are available, in addition to wellness facilities such as Away® Spa, the FIT® fitness center, and GLOW, an exclusive adults-only pool with 360º rooftop views. Enhancing the guest experience, Whatever/Whenever® service ensures that every request is met with seamless efficiency.

About The Brand

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Position Summary

• Deliver all guest interactions and services in full compliance with Luxury Quality Assurance (LQA) standards, ensuring a consistent, refined, and personalized luxury experience at all times.
• Demonstrate and actively apply comprehensive knowledge of the hotel, Marriott Bonvoy program, on-property services, outlets, and current events to accurately inform, anticipate, and enhance the guest experience.
• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Process all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping to track readiness of rooms for check-in.
• Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
• Supply guests with directions and information regarding property and local areas of interest.
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
• Complete designated cashier and closing reports in the computer system.
• Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards.
  
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada6 feb.

. Office

Additional Information

Job Number 26014180

Job Category Rooms & Guest Services Operations

Location W Ibiza, Carrer Ricardo Curtoys Gotarredona, 37, Santa Eulalia del Rio, Baleares, Spain, 7840VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

About The Property

W Ibiza luxury beach hotel strikes a pose on the palm-fringed, sand-drenched beachfront of Santa Eulalia. Located on the east coast, only a 20 minutes' drive to Ibiza Town, it's Ibiza’s third largest town offering a unique blend of relaxed island living and cosmopolitan energy. As one of the most luxurious hotels in Ibiza, this is an exclusive boho-chic hotel by the sea with a distinctive design inspired by the essence and hippy heritage of the island. Crafted to channel energy toward the horizon, the Mediterranean spirit is infused into each of the 154 rooms and suites.

Culinary excellence takes center stage with Yellow Fish Restaurant showcasing the finest local flavors and STEPS serving award-winning gourmet pizza. Signature dining venues, including W Lounge and Wet Deck, further elevate the gastronomic experience with a selection of international cuisine.

Two spacious and light-filled meeting rooms are available, in addition to wellness facilities such as Away® Spa, the FIT® fitness center, and GLOW, an exclusive adults-only pool with 360º rooftop views. Enhancing the guest experience, Whatever/Whenever® service ensures that every request is met with seamless efficiency.

About The Brand

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Position Summary

• Deliver all guest interactions and services in full compliance with Luxury Quality Assurance (LQA) standards, ensuring a consistent, refined, and personalized luxury experience at all times.
• Demonstrate and actively apply comprehensive knowledge of the hotel, Marriott Bonvoy program, on-property services, outlets, and current events to accurately inform, anticipate, and enhance the guest experience.
• Handle all internal and external phone calls, guest and Talent calls alike, log all calls in Empower/GXP, and act as a dispatch to facilitate guest requests, including wake up calls, in room dining, housekeeping and maintenance,
• Contact guests prior to arrival to assist with booking itineraries, restaurants, promotions.
• Execute availability check, reservations, room moves, profile information, special requests and Marriott Bonvoy information.
• Maintain accuracy of guest profiles in GXP.
• Assign appropriate amenities to guests prior to arrival and deliver such amenities on arrival day.
• Be creative in personalizing rooms decorations according to special occasion.
• Communicate VIP arrivals to designated personnel for escort and delivery of amenities
• Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
• Gather, summarize, and provide local area knowledge to inform guests about the property and the surrounding area amenities, including special events and local activities.
• Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
• At occasions may assists in processing guest check-ins, check-outs, room assignments, and room change/late check-out requests. Coordinate with Housekeeping to track room status and guest concerns.
  
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada4 feb.

Inglés Marketing Formación Turismo Satisfacción del cliente Estrategia de marketing Gestión de reservas Liderazgo de equipos Cisco ACI Banquetes

¿Tienes experiencia en el departamento de reservas? ¿Quieres alcanzar tus metas laborales? ¿Resides en Ibiza? ¡Esta es tu oferta!

Concept hotel Group, la empresa hotelera más diferente de la isla se encuentra en pleno crecimiento empresarial. Por eso, necesita a profesionales como tú, con ganas de adentrarse en un nuevo proyecto y crecer de la mano.

Sus hoteles conceptuales tienen personalidad propia, pero todos tienen un objetivo común: vivir una experiencia.

Nuestro hotel Mongibello Ibiza, inspirado en Italia de los años 60 y el Arte de Vivir, busca un/a responsable de reservas.

Responsabilidades

·        Gestión y seguimiento de reservas individuales y de grupos.

·        Cotización de reservas

·        Cobros de clientes y facturación con agencias.

·        Ofrecer información sobre las instalaciones y servicios del hotel.

·        Confirmación, modificación y cancelación de reservas a través de los canales establecidos.

·        Atención telefónica y por correo electrónico a clientes nacionales e internacionales.

·        Asesoramiento personalizado sobre habitaciones, tarifas, servicios y promociones.

·     Colaboración entre departamentos: Trabajar estrechamente con otros departamentos como recepción, ventas, y revenue, para garantizar que las solicitudes y preferencias de los huéspedes se cumplan satisfactoriamente.

·        Actualización y control de disponibilidad en los distintos canales de venta.

·        Resolución de incidencias relacionadas con reservas.

Requisitos

·        Formación en Hostelería, Turismo, Administración o afines.

·       Experiencia: mínimo 3 años en puestos similares en el sector hotelero, preferentemente en hoteles de 5 estrellas

·        Idiomas: inglés C1 imprescindible y español. Se valorarán otros idiomas.

·        Manejo de sistemas de reservas (ACI)

·        Trabajo en equipo

·        Orientación al cliente

¿Qué ofrecemos a cambio de tu compromiso y motivación?

• Contrato indefinido
• Salario competitivo
• Dietas en el hotel desde abril hasta octubre.

Si crees que puedes encajar con el perfil, y te apetece sumergirte en esta nueva aventura. Estamos deseando conocerte. Tell us your story!

Si te gusta crear experiencias inesperadas, tu sitio está en Mongibello 

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada31 ene.

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Additional Information

Job Number 26007515

Job Category Sales & Marketing

Location W Ibiza, Carrer Ricardo Curtoys Gotarredona, 37, Santa Eulalia del Rio, Baleares, Spain, 7840VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Management

SOBRE EL HOTEL

El hotel de lujo W Ibiza se alza con estilo frente a la playa de arena dorada y palmeras de Santa Eulalia. Situado en la costa este, a solo 20 minutos en coche de la ciudad de Ibiza, se encuentra en la tercera localidad más grande de la isla, que ofrece una combinación única de vida isleña relajada y energía cosmopolita. Como uno de los hoteles más lujosos de Ibiza, se trata de un exclusivo hotel boho-chic junto al mar, con un diseño distintivo inspirado en la esencia y la herencia hippy de la isla. Concebido para canalizar la energía hacia el horizonte, el espíritu mediterráneo se integra en cada una de sus 162 habitaciones y suites.

La excelencia culinaria ocupa un lugar protagonista con el Yellow Fish Beach Club, que presenta los mejores sabores locales, y SEU Pizza @STEPS, que ofrece pizza gourmet galardonada. Los espacios gastronómicos emblemáticos, como W Lounge y Wet Deck, elevan aún más la experiencia culinaria con una cuidada selección de cocina internacional.

El hotel dispone de dos amplias y luminosas salas de reuniones, además de instalaciones de bienestar como el Away® Spa, el gimnasio FIT® y GLOW, una exclusiva piscina solo para adultos con vistas panorámicas de 360º desde la azotea. Para completar la experiencia del huésped, el servicio Whatever/Whenever® garantiza que cada solicitud se atienda con total eficacia y fluidez.

SOBRE LA MARCA

La misión de W Hotels es Despertar la Curiosidad, Expandir Mundos. Somos un lugar para vivir experiencias. Estamos aquí para abrir puertas y mentes. Nos inspiran constantemente nuevas caras y nuevas vivencias. Un espíritu conectado, abierto a todo, está en nuestro ADN y nos ha hecho reconocidos por reinventar los estándares del lujo en todo el mundo. Whatever/Whenever es nuestra cultura y filosofía de servicio, diseñada para dar vida a las pasiones de nuestros huéspedes. Si eres original, innovador y siempre miras hacia el futuro de lo posible, bienvenido a W Hotels. Al unirte a W Hotels, pasas a formar parte de un portafolio de marcas de Marriott International. Sé parte de un entorno donde puedas dar lo mejor de ti, iniciar tu propósito, pertenecer a un increíble equipo global y convertirte en la mejor versión de ti mismo/a.

DESCRIPCIÓN DEL PUESTO

El puesto es responsable de la prospección proactiva y la gestión de oportunidades de ventas. Garantiza que los negocios se transfieran de manera adecuada y oportuna para asegurar una correcta prestación del servicio. Apoya el liderazgo de las actividades diarias relacionadas con ventas, con un enfoque en la creación de relaciones a largo plazo y de valor con los clientes que permitan alcanzar los objetivos de ventas. Alcanza los objetivos de ventas personales.

PERFIL DEL CANDIDATO

Formación y experiencia

• Título de 2 años de una universidad acreditada en Administración de Empresas, Marketing, Gestión Hotelera y de Restauración o carrera afín; 3 años de experiencia en ventas y marketing o en un área profesional relacionada.
  
  

• Título universitario de 4 años (licenciatura/grado) en Administración de Empresas, Marketing, Gestión Hotelera y de Restauración o carrera afín; 1 año de experiencia en ventas y marketing o en un área profesional relacionada.
  
  

• Colabora con los canales de ventas externos al hotel para asegurar que los esfuerzos comerciales estén coordinados, sean complementarios y no duplicados.
• Desarrolla y fortalece relaciones con clientes actuales y nuevos para facilitar futuras reservas. Las actividades incluyen visitas comerciales, eventos de representación, viajes FAM, ferias comerciales, etc.
• Desarrolla relaciones dentro de la comunidad para fortalecer y ampliar la base de clientes y generar oportunidades de venta.
• Gestiona y desarrolla relaciones con los principales interlocutores internos y externos.
• Proporciona una transferencia de información precisa, completa y eficaz al equipo de Gestión de Eventos.
  
  

• Participa en visitas comerciales junto con miembros del equipo de ventas para captar nuevos negocios y/o cerrar oportunidades.
• Ejecuta y apoya los aspectos operativos de los negocios confirmados (por ejemplo, elaboración de propuestas, redacción de contratos, correspondencia con clientes).
  
  

• Alta capacidad de organización y planificación, con atención al detalle para gestionar múltiples grupos y eventos simultáneamente sin perder calidad ni coherencia en la experiencia del cliente.
• Experiencia demostrable en gestión integral de grupos y eventos, desde la negociación y contratación hasta la coordinación operativa y el seguimiento post-evento.
• Habilidades avanzadas de liderazgo y coordinación de equipos, trabajando de forma transversal con ventas, operaciones, banquetes, F&B y otros departamentos clave.
• Excelente capacidad de comunicación y negociación, orientada a clientes nacionales e internacionales, agencias, DMCs y partners externos.
• Orientación clara a resultados y control de ingresos, con capacidad para optimizar presupuestos, maximizar rentabilidad y cumplir objetivos de revenue.
• Enfoque creativo e innovador, alineado con el ADN de la marca W, para diseñar experiencias de grupo y eventos memorables y diferenciadoras.
• Capacidad para trabajar bajo presión y adaptarse a entornos dinámicos, manteniendo altos estándares de servicio incluso en picos de actividad.
• Dominio de herramientas de gestión hotelera y eventos (PMS, CRM, sistemas de cotización y contratos).
• Nivel alto de inglés (valorable otros idiomas), imprescindible para la gestión de clientes internacionales.
• Pasión por el servicio y la experiencia del cliente, con una mentalidad proactiva y resolutiva acorde a la filosofía Whatever/Whenever®.
  
  

• Apoya la estrategia de servicio y relaciones de la empresa, fomentando la fidelidad del cliente mediante la excelencia en el servicio a lo largo de toda la experiencia.
• Atiende a los clientes con el objetivo de aumentar la cuota de cada cuenta.
• Ejecuta y respalda los estándares de servicio al cliente de la empresa.
• Proporciona un servicio al cliente excelente y coherente con los principios básicos diarios de servicio de la compañía.
• Da ejemplo positivo en las relaciones con los huéspedes.
• Interactúa con los huéspedes para obtener feedback sobre la calidad del producto y los niveles de servicio.
  
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada28 ene.

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Join the Nikki Beach Hospitality Group!

Position: Host/Hostess

Location: Nikki Beach Ibiza

Contract: Full time/ Seasonal

Position Overview

As a Host/Hostess, you are one of the first and last people our guests encounter. You create a warm, friendly, and professional first impression while helping manage reservations, guest flow, and front desk operations. With elegance and energy, you support both the guest experience and the smooth coordination of the team.

Key Responsibilities

• Greet all guests with warmth, professionalism, and a smile
• Handle and confirm daily reservations through phone and system
• Answer all incoming calls within 3 rings and manage requests
• Maintain the hostess desk and entrance areas in a clean and organized manner
• Distribute and manage clean menus and marketing materials
• Coordinate with floor and restaurant managers on seating rotation and guest flow
• Provide accurate information about F&B offerings and current events
• Confirm all bookings by 12 pm daily and update with guest preferences
• Track all concierge and hotel reservations
• Assist with property opening and closing tasks, including deep cleaning rotation
• Prepare and post floor plans for the day, maintaining updates throughout the shift
• Handle guest complaints professionally and ensure recovery before guests leave
• Promote and collect guest feedback verbally and through comment cards
• Support promotional set-up and seasonal décor installations
• Collaborate with marketing to promote events and upsell offerings
• Follow up on lost and found procedures and ensure proper handover updates
  
  

• Positive, friendly, and naturally service-driven
• Polished appearance with full respect for grooming and uniform standards
• Proficient in English and Spanish
• Calm under pressure and able to multitask during peak hours
• Reliable, punctual, and team-oriented
• CRM systems and reservation management
• Table assignments, floor plans, and service flow
• Nikki Beach brand, events, and food & beverage offerings
• Guest recovery techniques and upselling opportunities