Ofertes d'ocupació per a Atenció al client a Cantabria

• Nivell d'experiència---
• Tipus de contracteA temps complert
• PublicadaNova

Office

Who are we?

ICEYE is the global leader in synthetic aperture radar (SAR) satellite operations for Earth Observation, persistent monitoring, and natural catastrophe solutions; owning and operating the world's largest SAR constellation. ICEYE is headquartered in Finland and operates from five international locations with more than 600 employees from nearly 60 countries, inspired by the shared vision of improving life on Earth by becoming the global source of truth in Earth Observation.

Our satellites acquire images of Earth at any time - even when it's cloudy or dark - providing commercial and government partners with unmatched persistent monitoring capabilities. Information derived from our SAR images helps customers make data-driven decisions to address time-critical challenges in various sectors, such as maritime, disaster management, insurance, and finance.

Our team is a tight-knit group of experts across many disciplines (e.g., engineering, software development, radar technology, etc.). We're innovative, driven people who strive for excellence in everything we do. Teamwork, curiosity, and having fun are core values at ICEYE, and contribute to Making the Impossible possible!!

Why should you work for us?

ICEYE is at the cutting edge of new technology and we are continuing to build and operate our commercial constellation of SAR satellites. Working with ICEYE, you will be part of making the impossible possible, whilst shaping the Earth Observation industry. You will work with varied, diverse and engaged colleagues to further the ICEYE mission. At ICEYE we realize that without great people we can not succeed, therefore you will be an integral, valued and appreciated colleague, with the ability to directly shape the vision and direction of the business.

We actively support Continuous Professional Development, and will provide access to a range of avenues to allow you to succeed, including courses, training and attendance at conferences. ICEYE is a place where your development, your growth and your success is a priority.

What is the role?

We are seeking a dynamic and detail-oriented professional to join our team as a Customer Excellence Specialist for the EMEA region. This role is crucial in ensuring the seamless delivery of satellite radar data to our customers, and managing orders from submission to final product delivery. The role requires proactive problem-solving and the capacity to handle various scenarios autonomously. The ideal candidate will have a background in geography, remote sensing, aerospace, or related fields, along with exceptional communication skills in English. This role involves shift work without night shifts.

Regular Customer Excellence Responsibilities

Order Management:

• Oversee the entire order process, from submission to the delivery of the final product.
• Prepare comprehensive feasibility studies for satellite imagery, ensuring customer requirements are met.
  
  

• Plan satellite resources for capturing Synthetic Aperture Radar (SAR) images.
• Perform SAR image quality control to maintain high standards.
  
  

• Resolve customer inquiries and complaints promptly.
• Collaborate with cross-functional teams (satellite operators, sales, analytics, product software) to address project and customer-related issues.
• Serve as a vital interface between clients and ICEYE, ensuring effective communication and interaction.
  
  

• Contribute to the enhancement of existing processes and documentation.
• Report to management on key performance metrics and anomalies.
  
  

• Maintain a thorough understanding of the company's products, support, and services.
  
  

• Serve as the point of contact for EMEA governmental contracts and commercial clients.
• Conduct feasibility studies and effectively communicate results to customers.
  
  

• Build and maintain trusted relationships with customers, serving as a key contact for order-related queries.
  
  

• Coordinate and conduct service training for both internal and external customers.
• Monitor order progress closely, proactively identifying and resolving potential issues.
  
  

• Satisfy internal and external reporting needs by providing accurate Key Performance Indicators (KPIs).
  
  

• Bachelor's degree in Geography, Remote sensing, Aerospace, or a related field.
• Proven experience in customer excellence or account management roles.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills in English
  
  

• A job that matters in a dynamic Earth Observation environment with a scale-up approach
• An independent role with a supportive and diverse work environment
• Time for self-development, research, training, conferences, or certification schemes
• Health insurance
• Coffee, snacks, and sweets to accompany your daily space mission
• Creative, inspiring and collaborative office
  
  

• Nivell d'experiència---
• Tipus de contracteA temps complert
• PublicadaNova

LESS

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function

Career Programs

Job Sub Function

Non-LDP Intern/Co-Op

Job Category

Career Program

All Job Posting Locations:

Madrid, Spain

Job Description

• About MedTech:
  
  

• Order register, handling and follow up
• Solve customer issues fast and accurately with an outstanding service and clear communication
• System control according to duties.
• Support Sales and Marketing
• Warehouse and transportation error follow up
• Be prepared to back-up / join and work in all flows within the department.
• Returns and credits management.
• Complaints and recalls management.
• Support Supply Chain and total E2E in consignment inventory and updates, orders, stock levels, replenishment and returns.
• Maintain good product knowledge of Global Surgery products
• Respect and work according to and within the J&J Business Conduct policy, SOX and the J&J Credo
• Diligently fulfill compliance program-related activities and actively participate in relevant meetings.
• Know and follow all laws and policies.
  
  

• 1 year internship.
• 35 hours per week.
• 1000 euros/month.
• Start date - July
  
  

• Completed Bachelor's Degree related to business.
• No experience after the Bacherlor's Degree.
• English B2.
• Availability to join the internship full-time in July.
  
  

• Nivell d'experiència---
• Tipus de contracteA temps complert
• PublicadaNova

Inglés Atención al cliente Resolución de problemas Outlook Comunicación Experiencia del cliente CRM Satisfacción del cliente Introducción de datos Centros de contacto

¿QUÉ BUSCAMOS?

Una persona:

✅ Proactiva, organizada y resolutiva

✅ Con actitud cercana y profesional

✅ Con experiencia en atención al cliente (ideal en clínica estética, medicina privada o sector lujo)

✅ Capacidad para gestionar agenda médica, coordinar citas y manejar múltiples tareas

✅ Buena comunicación verbal y escrita

✅ Con manejo fluido de herramientas digitales y ofimática

✨ Incorporación a una clínica estética en pleno crecimiento

✨ Equipo joven, profesional y muy humano

✨ Posibilidad de crecimiento dentro de la empresa

✨ Ambiente de trabajo cuidado y buen clima laboral

✨ Jornada completa en horario partido (lunes a viernes)

✨ Contrato indefinido

📍Ubicación: Calle Apolonio Morales 21A, Madrid

📅 Incorporación inmediata

💌 ¿Te interesa o conoces a alguien ideal para el puesto?

Envíanos tu CV a [email protected].

¡Queremos conocerte!

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada22 de maig

SaaS Office

goFLUENT is fundamentally disrupting the language learning market around the world, helping companies design a global digital training strategy for their employees. goFLUENT accelerates the process of learning language through its platform, a unique blend of AI-powered technology, unmatched content library, and human interaction.

We are a mission-driven SaaS company that believes passionately in the right of every employee to have an equal opportunity to achieve success in the workplace, regardless of their native language. We are part of a truly global company with 1000 employees around the world.

Job Description

At goFLUENT, you'll support our learners by responding to their needs via phone or email and guiding them throughout their training. You'll serve as their training consultant, handling diverse requests and working closely with the Sales/Customer Success team to keep them informed on client progress.

We're looking for a Learning Consultant passionate about customer service, able to address concerns and offer guidance. Fluency in Spanish, and Portuguese, and advanced English, is required.

What You'll Do

• Manage relationships with clients/learners taking goFLUENT lessons/training.
• Assist learners who need help through calls or emails as prescribed by the documented processes and/or with the supervisors guidance:
• Resolve customer complaints
• Call clients to follow up on their training progress
• Conduct demo calls
• Assist Account Managers/Sales as deemed necessary by the LC Manager
• Reach KPIs discussed with the LC Manager
  

• Soft skills are a must regarding: empathy, problem-solving, teamwork, adaptability and effective communication skills.
• University degree: Language Studies, Translator/Interpreter
• Proactive, responsible, disciplined and able to multitask.
• Must be able to handle stress well and work efficiently under pressure.
• Have a good command of MS Office and Google tools.
• Required native fluency in Portuguese, French, or Spanish, depending on the team you join, as well as an advanced level of spoken and written English.
• Certification in Portuguese language is required for Bilingual / Native Portuguese-speaking candidates.
• Other languages are highly valued.
• Excellent oral communication and customer service skills over the phone.
• Methodical and organized, your relational ease as well as your openness are your assets to succeed in this position.
  
  

• Dynamic, startup-like experience within the security of a fast-growing, 24-year old Swiss-based company.
• Excellent remuneration package commensurate with a high growth potential market and a ground-breaking cloud-based platform. Learn from top executives and visionaries in the learning and language market.
• The experience of joining an innovative organization with an international, vibrant working environment.
• Full on-boarding and fast ramp mentoring program leading candidate to success.
• World-class learning experience by being a goFLUENT learner. Learn from one of our twelve business languages!
• Exciting team-building events.
  
  

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada21 de maig

Agile SaaS Salesforce

The Alpega Group is looking for a Customer Success Representative for the Iberia Market (we have 2 open roles, one permanent and one temporary). This role will be part of the sales organization in Alpega.

Who Are We

The Alpega Group is a fast-growing, leading software company that offers modular solutions to manage transportation end-to-end and enable our customers to achieve greener transportation processes, with 35+ years in the business.

Find More About Our Clients And Services Here

Alpega Group: control your supply chain with Alpega TMS.

Freight Exchange (alpegagroup.com)

You speak English and Spanish ( Portuguese is a plus) and you would like to be part of an international company? Do you want to play an active part in shaping the landscape of the transport industry as part of a SaaS company? Become our new Customer Success Representative! As such, you will join our Freight Exchange (FX) Business and you will be an important member of our organization.

About The Role

• Take care of our customer portfolio
• You will focus in contract renewal, retention and upsell of existing clients (B2B)
• Customer support via phone and e-mail
• Solve customer concerns and escalate issues when appropriate.
• Take ownership of new customers by onboarding and helping them configure their accounts.
• Implement customer development strategies by taking care of the clients in initial guidance, technical support and training services.
• Support the Controlling Department in the process of cancellation, cash collection and debt mediation.
• This role requires the ability to attend industry events and perform on-site client visits as needed
  
  

• Previous experience working in sales is ideal (SDR or BDR roles).
• Fluent English and Spanish
• Fluent in Portuguese is a plus (but not mandatory)
• You will need to live within travel distance of Barcelona
• Resourceful and highly motivated, with a focus on client satisfaction.
• Team player able to build good relationships with team and clients.
• High accuracy standards.
• Experience with Salesforce will be a plus.
• Please, submit your resume in English
  
  

• Permanent contract
• A competitive salary package, with additional legal benefits focused on your well-being, work flexibility and career growth.
• Gaining experience in the supply chain and logistics, with a dynamic business growth and agile way of working.
• Hybrid working model, focused on flexibility
• An international working environment, with over 40 nationalities in the Alpega Team.
• You will be able to impact the future of sustainability in the transportation industry, both for our clients and as well with our internal initiatives.
  
  

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada21 de maig

Teletreball SaaS

🌟 ¡Únete a Trainingym como Customer Success Agent! 🌟

¿Te apasiona la atención al cliente y te motiva acompañar a otros a alcanzar sus objetivos?

¿Tienes iniciativa, disfrutas aprendiendo y quieres crecer en un entorno dinámico e innovador?

Entonces, esta oportunidad es para ti 🚀

¿Quiénes somos?

En Trainingym, somos pioneros en el desarrollo de software SaaS para negocios fitness.

📍 Desde 2011, hemos ayudado a más de 1.200 gimnasios en 25 países a transformar la experiencia de sus usuarios.

📈 Durante la pandemia, crecimos un 18% y fuimos la app fitness más descargada en España.

🌍 Nuestra comunidad supera los 18 millones de usuarios.

Nuestro propósito es claro: revolucionar el sector fitness a nivel global mediante tecnología, consultoría y un equipo comprometido con la excelencia.

🎯 Misión del Puesto

Como Customer Success Agent, tu misión será garantizar la satisfacción y el éxito de nuestros clientes. Acompañarás a los negocios fitness en la adopción y uso eficiente de nuestro software, construyendo relaciones de confianza, resolviendo incidencias y ayudándoles a crecer con nuestra tecnología.

 🛤️ Tu recorrido en Trainingym

En este rol comenzarás enfocado en tareas de soporte técnico y aprendizaje profundo del producto, lo que te permitirá comprender el valor que ofrecemos a nuestros clientes y sus necesidades operativas reales.

A partir de esta base sólida, irás incorporando nuevas responsabilidades de forma progresiva, como parte de un plan de desarrollo profesional que se adaptará a tu evolución, tu ritmo de aprendizaje y las prioridades del equipo.

🔹 Inicio – Formación & Soporte Nivel 1 (Posición central):

• Conocerás el producto en profundidad.
• Resolverás consultas e incidencias técnicas con empatía y eficacia.
• Tendrás contacto directo con nuestros usuarios, comprendiendo sus flujos y desafíos reales.

🔹 Acompañamiento y Onboarding (a incorporar más adelante)

🔹 Consultoría y Fidelización (en etapas posteriores)

🔹 Participación en Proyectos Estratégicos (a medida que avances)

💡 ¿Qué buscamos en ti?

✔️ Experiencia de al menos 2 años en equipos de Customer Success.

✔️ Experiencia con CRM (preferencia HubSpot).

✔️ Valoramos experiencia en el sector fitness.

✔️ Habilidades para trabajar con tecnología y en entornos 100% remotos.

✔️ Actitud proactiva, capacidad resolutiva y orientación al cliente.

✔️ Comunicación clara, empatía y compromiso.

✔️ Disponibilidad para trabajar ocasionalmente los sábados y domingos si se requiere.

🎁 ¿Qué ofrecemos?

📍 Puesto 100% remoto.

🕒 Jornada laboral: 40 horas semanales. Horario español.

🇪🇸 Contrato en España con todos los beneficios de Trainingym:

• ✍️ Contrato indefinido.
• 💰 Comisiones por ventas en Crosselling.
• 🎓 Formación continua y plan de desarrollo personalizado.
• 🤝 Un equipo colaborativo, con cultura de feedback y reconocimiento.
• 🏋️ Acceso a gimnasio y programas de bienestar.
• 🎂 Regalo de cumpleaños y de nacimiento.
• 🎄 Días libres el 24 y 31 de diciembre + festivos locales + 3 días asuntos propios +23 días hábiles vacaciones.
• 🏆 Premios HeyTaco y sorpresas para celebrar tu esfuerzo. Premios a la trayectoria.

❤️ Nuestros Valores:

🤝 Trabajo en equipo | 💬 Comunicación clara | ❤️ Empatía

🔄 Compromiso | 💪 Resiliencia | ⚖️ Ética

✨ ¿Estás listo/a para revolucionar el mundo del fitness con nosotros?

📩 Postúlate y crece junto a Trainingym.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada21 de maig

Teletreball

About the Role:

Would you like to be the voice of Morningstar, delivering the highest quality of service and professionalism to our clients?

We are looking for a Customer Success Manager who wants to push themselves in a career in Financial Services.

You will work together with our institutional clients using Morningstar´s flagship analysis tool, Morningstar Direct, to ensure they are successful in using the product.

Morningstar is a global investment research firm that compiles and analyzes investment data in a number of different lenses, including performance, risk and sustainability. The company provides an extensive line of products for individual investors, financial advisors and institutional clients.

Job Responsibilities

• Become a product expert on Morningstar Direct, providing guidance and best practice advice on how customers can leverage Morningstar’s services. By building a trusted relationship you will retain current engagements and identify new opportunities to grow the customer’s business with Morningstar.
• You will play an important role in the Sales process, working closely with our Sales department to understand a client’s needs and map them to the capabilities of Morningstar Direct.
• Proactively build client relationships, including the ability to anticipate and listen to our clients’ needs. Achieve this by working closely with clients and liaising internally with Sales, Product and Customer Success Teams in order to meet customer requirements.
• Work closely with your assigned Morningstar client base to ensure high levels of service delivery and customer Return On Investment.
• Use your innovative approach to contribute to the business and work with product managers, data and sales colleagues in order to evolve Morningstar services.
• Initiate and drive client workshops and/or user forums to train and grow usage of Morningstar Direct.
• Proactively contribute to the renewal process and drive a strong renewal rate by continuously managing client satisfaction levels - and working closely with sales teams to identify and evaluate potential upsell opportunities.
  
  
  

• Strong communication and presentation skills, both written and oral.
• Strong customer-centric, strategic approach.
• Fluency in English, Spanish and an additional language (German, French, Italian) is required. Fluency in French is advantageous.
• Proven organizational and multi-tasking skills.
• Ease in dealing with ambiguity; ability to create focus, coordination and keeping internal & external stakeholders on track.
• Experience in the Financial Services industry is preferred
• Ability to develop strong internal and external partnerships and relationships.
• Bachelor’s degree or equivalent.
• Experience in Project management is preferred
  
  
  

• Nivell d'experiència---
• Tipus de contracteFreelance
• Publicada21 de maig

Teletreball Office

En AMV Seguros estamos buscando personas apasionadas por el trato con clientes, con habilidades para la venta y ganas de formar parte de un equipo dinámico y en crecimiento. Si quieres crecer profesionalmente mientras ayudas a nuestros clientes a encontrar las mejores soluciones en seguros, ¡este es tu sitio!

¿Qué harás en tu día a día?

• Atender y asesorar a nuestros clientes con información clara y precisa sobre nuestros productos y servicios.
• Resolver dudas, incidencias y gestionar pólizas de manera eficiente.
• Impulsar las ventas a través de técnicas de retención, up-selling y cross-selling.

¿Qué buscamos en ti?

• Gusto por la atención al cliente y don de gentes.
• Excelentes habilidades comunicativas y capacidad para conectar con los demás.
• Nivel básico en el manejo de herramientas informáticas (nosotros te formaremos en nuestro software y la suite Microsoft Office).

No te preocupes si no tienes experiencia previa en atención al cliente o ventas de seguros. Valoramos más la actitud y las ganas de aprender que la experiencia.

¿Qué necesitamos?

• Imprescindible poseer el título de Educación Secundaria Obligatoria.
• Valorable experiencia previa en atención al cliente telefónica, ventas o áreas relacionadas con administración y marketing.

¿Qué ofrecemos?

• Incorporación inmediata en un equipo con un excelente ambiente de trabajo.
• Formación especializada y remunerada: aprenderás todo lo necesario para destacar en tu puesto.
• Contratación inicial a jornada completa con contrato temporal (campaña de verano) y posibilidades reales de contrato indefinido.
• Formato híbrido: combina días de teletrabajo con trabajo presencial en oficina.
• Horario de lunes a viernes, de 9:15 a 18:00, con una hora para comer.

Beneficios adicionales:

• Un comedor totalmente equipado para tus días en la oficina.
• Ticket restaurant por cada día presencial (¡no caducan y puedes usarlos fuera del horario laboral!).

En AMV Seguros creemos que cada persona aporta un valor único. Si crees que este puede ser tu sitio, no dejes pasar la oportunidad de formar parte de nuestro equipo.

¡Te estamos esperando!

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada20 de maig

Atención al cliente Resolución de problemas Telecomunicaciones Experiencia del cliente Conocimientos informáticos Soporte técnico Atención telefónica Introducción de datos Multitarea Centros de contacto

Buscamos una persona con conocimientos en óptica para puesto de atención al cliente en horario de lunes a viernes. Trabajo dinámico y variado, se valora positivamente capacidad de comunicación, resolución y trabajo en equipo.