Ofertes d'ocupació per a Atenció al client a Cantabria

• Nivell d'experiència---
• Tipus de contracteA temps complert
• PublicadaNova

Inglés Atención al cliente Español Resolución de problemas Gestión CRM Nivel de servicio de contratos Gestión de suministradores Sistemas de seguimiento Situaciones de emergencia

Summary of the Role 

Full-time role reporting to Senior Operations Support Manager.

As a Customer Support Executive, you will act as the main point of contact for our customers and supplier's support. Your key responsibility will be to ensure a seamless service experience by resolving queries efficiently and adhering to our internal service level agreements (SLAs). Your role also involves supporting operational systems and collaborating with various teams to address service and payment impacts. You will work independently and as a part of a team in a hybrid environment. 

Key Responsibilities

Customer and Supplier Management 

• Serve as the first point of contact for customer booking queries, handling them efficiently through our ticketing system while respecting SLAs. 
• Escalate significant issues to management when necessary. 
• Identify and prioritize emergency situations for prompt resolution. 

Ticket Processing 

• Manage and support our ticketing system, ensuring accuracy in data and timely reports to the management team. 
• Monitor system performance and maintain efficiency in line with key performance indicators (KPIs). 

Customer Support 

• Resolve customer complaints and answer inquiries via phone and email (tickets). 
• Track and address technical issues in the incident tracking system,  
• Ensure consistent follow-ups until final resolution. 

Interdepartmental Collaboration 

• Maintain effective communication and coordinate between different departments of the company, customers and suppliers to improve satisfaction. 
• Facilitate collective feedback across teams to drive improvements. 

Required Skills 

• Strong active listening and effective communication skills. 
• Proven ability to work under pressure 
• Problem solving capacity, organization and efficiency 
• Familiarity with ticket management platforms such as Freshdesk is a plus. 
• Internal collaboration across teams 
• Adaptability to work on different platforms 
• Tech product knowledge   
• Proactive mindset to anticipate customer needs 

Languages & communication 

• English: Full professional working proficiency. 
• Spanish: Full Professional working proficiency. 
• An additional language is considered a plus. 
• Excellent verbal and written communication abilities.  

Attitudes 

• Positive, decisive, and proactive person. 
• Persuasive, calm and detailed person. 
• Fast learner 
• Teamwork 

Experience required 

• Demonstrated customer support experience 
• Familiarity with operational systems Tech tools 
• Experience in the travel industry is advantageous but not mandatory. 
• Knowledge of CRM systems is highly valued 

 

Day Shift between 7:30 am to 7:30pm Adaptability to rotating schedules 

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada4 de nov.

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¿Te apasiona ayudar a las personas y ofrecer soluciones que marcan la diferencia?

En emovili, estamos buscando un Agente de Atención al Cliente para unirse a nuestro equipo.

Tu misión será ofrecer un servicio de atención telefónica de calidad, garantizando una experiencia positiva en cada contacto. Serás una pieza clave en la construcción y el mantenimiento de relaciones sólidas con nuestros clientes, brindando asistencia, asesoramiento personalizado y gestionando con eficacia reclamaciones o incidencias.

Responsabilidades

• Atender llamadas y consultas de clientes, ofreciendo un servicio amable, empático y resolutivo.
• Gestionar reclamaciones y quejas, asegurando una respuesta rápida y eficaz.
• Asesorar al cliente de manera personalizada, aportando soluciones adecuadas a cada situación.
• Colaborar con otros departamentos para mejorar los procesos y la satisfacción del cliente.
• Contribuir activamente a la mejora continua de la experiencia del cliente.

Requisitos

• Excelentes habilidades de comunicación oral y escrita.
• Orientación al cliente y actitud positiva ante la resolución de problemas.
• Experiencia en atención telefónica o gestión de incidencias (valorable).
• Conocimientos básicos de ofimática y manejo de herramientas de atención al cliente (CRM).
• Capacidad para trabajar en equipo, con empatía, organización y proactividad.

Qué ofrecemos

• Formar parte de una empresa líder en su sector, en pleno crecimiento.
• Formación inicial y continua para impulsar tu desarrollo profesional.

📩 ¿Te gustaría formar parte de nuestro equipo?

Envíanos tu candidatura y descubre la oportunidad de crecer junto a una empresa que apuesta por las personas y la excelencia en el servicio.

• Flexibilitat horàriaSi
• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada4 de nov.

Teletreball .

About Us:

At Sweet Carolina Travels, we believe that family vacations are more than just trips—they’re opportunities to create lifelong memories. We specialize in personalized travel planning that brings families closer together, whether it’s a magical theme park adventure, a relaxing beach getaway, or a cultural journey abroad.

Position Overview:

We are seeking a passionate Family Travel Specialist to join our team. In this role, you’ll design and curate unforgettable travel experiences for families of all sizes, ages, and interests. From itinerary planning to destination recommendations, your goal will be to remove the stress from travel planning and help families focus on making memories.

Key Responsibilities:

• Consult with clients to understand their family’s travel needs, preferences, and budget.
• Research destinations, accommodations, activities, and attractions suitable for families.
• Build customized travel itineraries that balance relaxation, adventure, and kid-friendly fun.
• Coordinate bookings for flights, hotels, resorts, cruises, tours, and ground transportation.
• Provide insider tips, safety advice, and recommendations for family-friendly destinations.
• Stay up to date on the latest family travel trends, deals, and promotions.
• Deliver excellent customer service before, during, and after travel to ensure client satisfaction.
  
  
  

Qualifications:

• Previous experience in travel planning, hospitality, or customer service is a plus (not required).
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Passion for travel, especially creating memorable family experiences.
• Ability to work independently and remotely with a flexible schedule.
  
  
  

What We Offer:

• Competitive commission-based earnings.
• Ongoing training and support in the travel industry.
• Access to exclusive travel perks, discounts, and insider deals.
• A fun and supportive team environment.
• The chance to turn your passion for travel into a rewarding career.
  
  
  

Join Us:

If you’re enthusiastic about travel and love helping families experience the world together, we’d love to hear from you. Apply today to start creating journeys that families will treasure for a lifetime!

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada3 de nov.

. Office

Our client is a leading international distributor of polymers and chemical products, with more than 40 years of experience and operations across over 100 countries through a network of subsidiaries and regional hubs.

The company is currently expanding its structure in Spain and is looking to strengthen its Customer Service team in Valencia.

Position Summary

As Customer Service Representative, you will play a key role in ensuring smooth operational flow between the commercial, logistics, and finance departments.

You will manage B2B customer orders from end to end, coordinating imports, transport, documentation, invoicing, and client communication. The ideal candidate is someone with prior experience in polymer or chemical distribution who can become operational in a short period of time.

Key Responsibilities

Order Management & Customer Support

• Manage the full cycle of customer orders: registration, validation, deadline tracking, documentation, and billing.
• Keep customers updated on order progress and proactively resolve incidents or discrepancies.
• Support sales representatives by preparing offers and quotations when needed.
• Follow up on payments and coordinate with finance for any pending issues.

Logistics & Transport Coordination

• Organize and monitor transport and warehousing activities, ensuring alignment with customer delivery requirements.
• Liaise with logistics partners to ensure timely delivery and resolve transport-related issues.
• Support negotiations of spot freight rates and contribute to transport planning optimization.

Supply Chain & Back Office

• Oversee import operations and stock availability; report any shortages to the sales team.
• Manage credit insurance applications and renewals.
• Interface with the Quality and Legal departments to collect and provide technical and regulatory documentation.
• Maintain customer records and documentation within SAP (customer creation, updates, and transactional accuracy).
• Handle customer material samples and technical datasheets when required.

Candidate Profile

Education & Experience

• Bachelor’s degree in International Trade, Business Administration, or Logistics.
• Previous experience in Customer Service or Supply Chain, ideally within the polymer, chemical, or industrial distribution sector.

Skills & Competencies

• Strong understanding of international trade operations, Incoterms, and distribution flows.
• Excellent communication and problem-solving skills with a customer-oriented mindset.
• Ability to manage priorities under pressure in a dynamic environment.
• High attention to detail and accuracy in documentation and invoicing.
• Team player with proactive and solution-driven attitude.

Languages & Tools

• Fluent English (mandatory); other European languages are a plus.
• Proficiency in SAP (B1 or S4) and Microsoft Office tools.

This is a great opportunity to join a global industrial distribution group and gain exposure to international supply chain and commercial operations in a dynamic environment.

You will work closely with an experienced team and have the opportunity to grow within an international and collaborative culture.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada3 de nov.

. ERP Excel

En Vistalegre Solutions trabajamos cada día para ofrecer a nuestros clientes un servicio ágil, eficiente y humano. Somos un equipo comprometido con la excelencia en la atención, la resolución de incidencias y la mejora continua de los proceso. Estamos ampliando nuestro departamento de Call Center, ofrecemos un puesto de Agente de Atención al Cliente.

Descripción del puesto:

Buscamos una persona responsable, organizada y con orientación al cliente para incorporarse a nuestro equipo de atención telefónica y gestión administrativa. Su función principal será atender consultas, mecanizar pedidos y resolver incidencias, garantizando un servicio de calidad y una atención personalizada.

El puesto no implica labores de venta, sino tareas de soporte y tramitación.

Funciones principales:

• Atención telefónica y por correo a clientes.
• Registro y seguimiento de pedidos en el sistema.
• Gestión y resolución de incidencias y reclamaciones.
• Coordinación con otros departamentos (logística, administración, etc.).
• Actualización de datos y elaboración de informes básicos.
• Cumplimiento de protocolos de calidad y tiempos de respuesta.

Requisitos:

• Educación Secundaria o Bachillerato (valorable FP en Administración, Comercio o similar).
• Experiencia previa en atención al cliente o puestos administrativos (deseable).
• Manejo de herramientas informáticas y programas de gestión (CRM, ERP, Excel, correo electrónico).
• Buenas habilidades comunicativas, empatía y capacidad de resolución.
• Organización, precisión en la mecanización de datos y orientación al detalle.
• Valorable nivel medio de inglés u otro idioma.

Ofrecemos:

• Incorporación a una empresa sólida y en crecimiento.
• Formación inicial y acompañamiento en el puesto.
• Buen ambiente laboral y posibilidad de desarrollo profesional.
• Jornada completa.
• contrato indefinido.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada3 de nov.

. Excel

Roca Corporación Empresarial es líder mundial en el sector del espacio de baño, con presencia en 170 mercados y reconocida como referente en diseño, tecnología y desarrollo sostenible. Su apuesta por la expansión internacional les ha convertido en una de las principales multinacionales españolas. Actualmente cuentan con 82 centros de producción en cuatro continentes y un equipo de más de 24.000 personas en todo el mundo.

Buscamos un/a Customer Service para incorporarse a nuestro equipo en Madrid, con la misión de dar soporte a clientes y al equipo comercial.

FUNCIONES PRINCIPALES:

• Gestión e introducción de pedidos.
• Seguimiento y control de pedidos.
• Atención telefónica a clientes.
• Control de stock.
• Cierre de cargas semanales de material.
• Elaboración de presupuestos.

CONDICIONES:

• Ubicación: Madrid.
• Horario:
• Lunes a jueves de 9:00 a 14:00 y de 14:45 a 18:00.
• Viernes de 9:00 a 14:00 y de 14:30 a 16:30.

REQUISITOS MÍNIMOS:

• Conocimientos de SAP.
• Manejo de ofimática (especialmente Excel).
• Nivel de inglés B2 (contacto habitual vía e-mail con fábricas en Europa).

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada3 de nov.

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En TuLotero creemos que el Departamento de Atención al Cliente es el 💚 de nuestra empresa. Por eso, buscamos personas apasionadas por ayudar, comunicativas y con ganas de formar parte de un proyecto en pleno crecimiento.

🎯 Requisitos imprescindibles:

• Sólida experiencia en Atención al Cliente.
• Buena organización y capacidad para gestionar un equipo.
• Habilidades comunicativas, actitud proactiva y autonomía.
• Manejo de nuevas tecnologías y herramientas ofimáticas a nivel usuario.

📌 Tus responsabilidades:

• Supervisar y coordinar el departamento de Atención al Cliente.
• Resolver dudas, consultas e incidencias.
• Asignar tareas y organizar horarios.
• Colaborar con otros departamentos para mejorar la comunicación interna de la empresa.

💼 Lo que ofrecemos:

• Salario inicial: 22.000€ brutos/año + guardias (100€ extra por guardia en fin de semana).
• Horario: turno de 09:00h - 18:00h o de 11:00h - 20:00h (1 hora de comida).
• Contrato indefinido.
• Ubicación inmejorable: nuestra oficina en Málaga (Pedregalejo), ¡frente al mar!
• Ambiente cercano y dinámico, con un equipo en el que te sentirás parte desde el primer día.
• Oportunidad de crecer en un proyecto en plena expansión, donde aún tenemos muchas decisiones por tomar y tu voz puede marcar la diferencia.

Si te apasiona la atención al cliente y quieres trabajar en un entorno innovador y motivador, ¡nos encantará conocerte!

• Flexibilitat horàriaSi
• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada3 de nov.

Teletreball . Office

At Bending Spoons, we’re striving to build one of the all-time great companies. A company that serves a huge number of customers. A company where team members grow to their full potential. A company that functions at unparalleled levels of effectiveness and efficiency. A company that creates value for shareowners at an extraordinary rate. And a company that does so while adhering to high ethical standards.

To achieve this objective, we execute the following strategy: We acquire a digital business with untapped potential and make it as successful as we can by leveraging our platform—which comprises our expertise, technologies, data, brand, talents, and company culture. Then, we invest the proceeds into making our platform more powerful, and into acquiring new businesses. Thus, our strategy sees us combine an investor’s attention to capital allocation with the hands-on approach of an operator.

For a talented, driven, and collaborative individual, working at Bending Spoons is an opportunity to learn, make an impact, and progress their career at an exceptionally high rate. That’s our promise to such a candidate.

A few examples of your responsibilities

• Obsess over the satisfaction of our users by responding to requests in the most helpful and empathetic manner possible. This is normally done in writing, and typically in English.
• Champion a user-centric approach when it comes to product.
• Identify frequent issues and opportunities, and share feedback with the relevant teams so that we can keep improving our products.
• Represent Bending Spoons in addressing users’ product reviews, collecting insights into which of our features are the most (and the least!) appreciated.
• Prepare FAQs, and improve our customer care notes and document support.
  
  

What we look for

• Reasoning ability. Given the necessary knowledge, you can solve complex problems. You think from first principles, and structure your ideas sharply. You resist the influence of biases. You identify and take care of the details that matter.
• Drive. You’re extremely ambitious in everything you do—and your initiative, effort, and tenacity match the intensity of your ambition. You feel deeply responsible for your work. You hold yourself to a high—and rising—bar.
• Team spirit. You give generously and without the expectation of receiving in return. You support the best idea, not your idea. You're always happy to get your hands dirty to help your team. You’re reliable, honest, and transparent.
• Proficiency in English. You read, write, and speak proficiently in English.
  
  

What we offer

• Incredibly talented, entrepreneurial teams. You’ll work in small, result-oriented, autonomous teams alongside some of the brightest people in your field.
• An exceptional opportunity for growth. We go to great lengths to hire individuals of outstanding potential—then, our priority is to put them in the ideal position to thrive. Spooners in their 20s lead products worth hundreds of millions of dollars. And if you’ve got what it takes, you’ll soon be playing an essential role in major projects, too.
• Competitive pay. Our pay packages are designed to attract and retain top professionals. This job has a competitive, top-of-industry salary. Pay grows rapidly as you accumulate experience and translate it into greater impact.
• All. These. Benefits. Flexible hours, remote working, unlimited backing for learning and training, top-of-the-market health insurance, a rich relocation package, generous parental support, and a yearly retreat to a stunning location. We help each Spooner set up the conditions to do their best work.
  
  

Commitment & contract
Permanent or fixed-term. Full-time.

Location
Milan (Italy), London (UK), Madrid (Spain), Warsaw (Poland) or remote.

The selection process
If you pass our screening, we’ll ask you to take on a few tests designed to assess how you approach unfamiliar problems. They’re challenging and may take several hours to complete. If you’re successful with those, we’ll invite you to a series of interviews.

We set the bar high and won't extend an offer until we're convinced we've found the right candidate. This is why a job may stay open for months or be reposted several times.

Studies suggest that women tend not to apply for a job if their CV isn’t a perfect fit. Here, talent takes precedence over experience. So if you like the role and think you could be awesome at it in time, go ahead and apply.

Bending Spoons is an equal opportunity and affirmative action employer. We consider for employment any applicant and provide reasonable accommodations for an individual with disabilities—just let us know through this form.

Before you apply
If you’ve applied before but didn't receive an offer, we recommend waiting at least one year before applying again.

Bending Spoons is a demanding environment. We’re extremely ambitious and we hold ourselves—and one another—to a high standard. While this tends to lead to extraordinary learning, achievement, and career growth, it also requires significant commitment.

To help you ramp up quickly and set yourself up for success, we recommend spending your first few months working from our Milan office, regardless of your long-term work location. It’s the best way to rapidly absorb our company culture and build trust with your new teammates. We’ll support you with generous travel and accommodation assistance. After that, you’re welcome to work from our offices in Milan or London, or remotely from approved countries—depending on what we agree at the offer stage.

If the role speaks to you and you’re excited to give your best, we’d love to hear from you. Apply now—we can’t wait to meet you.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada2 de nov.

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Job Title

Customer Support Agent - French speaker

Job Description Summary

Are you a skilled Customer Care Agent? Are you a tech-oriented professional within the travel industry with experience or familiarity with Global Distribution Systems? Then you’re the person we’re looking for! Being part of our Global Support Team, the Customer Care Agent is responsible to act as the first point of contact for Amadeus customers via phone, e-service, and/or other media for support-related requests to Amadeus’ local products, services, and solutions, with a dedicated focus on achieving effective first contact resolution within the French-speaking markets. You’ll be working in an international Amadeus Customer Service team with our GDS (Travel Channel), contributing to improvements in the travel and corporate area. You’ll be joining one of the world’s top 10 software companies to power better journeys.

Your Main Responsibilities

Operations Management

• Act as the first point of contact for Amadeus customers via phone, e-service, and other media, ensuring effective first contact resolution.
• Provide solutions using full product knowledge and escalate issues when necessary.
• Log cases accurately in the Amadeus tool for meaningful reports and analysis.
  
  

Customer Service Excellence

• Understand and address customer needs efficiently, avoiding prolonged calls.
• Guide customers through our portal to increase usage and adoption.
• Aim to meet or exceed French-speaking customers’ expectations.
  
  

Operational Efficiency

• Ensure efficient case handling by following support processes and tools.
• Use the knowledge base and available tools for effective problem resolution.
  
  

Processes & Tools, Quality & Improvement

• Suggest improvements for internal processes, routines, and tools.
• Identify and address knowledge gaps.
  
  

Communication, Collaboration & Knowledge Management

• Collaborate with other support teams and departments.
• Maintain and share easily understood information and knowledge.
• Keep your knowledge up to date with product, market, and customer evolution.
  
  

About The Ideal Candidate

• Previous significant experience in similar positions (Help desk, Customer Care) or experience for a Travel agency or Airline.
• Experience with Amadeus GDS.
• Problem solver who takes initiative to get things done.
• You are a customer-oriented problem solver who can overcome communication barriers and technical obstacles for our customers.
• Fluent in French and English; Italian is a nice to have.
• Important: availability to work in shifts.
  
  

What We Can Offer You

• 💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits.
• 🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• 🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• 🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• 🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
• 🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• 📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
• 🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
  
  

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. 

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.