Ofertas de empleo para Adminstración y Secretariado en Pamplona/Iruña

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada12 may.

Office

RECEPCIONIST

Our Receptionists are key ingredients we use to deliver an exceptional customer experience; they put the customer centre-stage and strive for customer retention and recommendation.

A team player, enthusiastic, curious, and dedicated team members, our receptionist is the heartbeat of our customer service.

Key tasks:

-Manage the day-to-day running of the reception, being the first point of contact for any student queries or complaints. This includes meeting, greeting and attending to the needs of guests, ensuring they receive an exceptional customer service experience.

-To build a good rapport with all residents and resolve and complaints/ issues quickly.

-Ensuring a smooth check-in and check-out of students.

-Ensuring all documents and payments have been received before student’s arrival and that rooms are ready.

-Ensuring welcome pack documents are completed on check-in.

-Thereafter that the correct charges are levied to student accounts on check-out.

-Effective trafficking of work to maintenance and housekeeping departments as reported to the front desk.

-Assist the Residence Manager as directed with in-house administration.

-Demonstrating company product knowledge and ensuring that the core values of the company are reflected through outstanding customer service.

-Undertake general office duties, including correspondence, emails, filing, answering telephones and to ensure the smooth running of the reception area.

-Responsible for the signing in and out of guests, and where relevant, keys. Assisting with general building security by monitoring who enters and leaves building and to report anything suspicious to the Assistant Manager or Residence Manager.

-Responsible for accepting mail and parcels for residents & staff and distributing them correctly and efficiently using in-house system.

-Process all in-house related requests including Extension of Tenancy, Room moves, Transfer of Tenancy.

-Key to the handling of Sales Enquiries and the Letting Process, as well as property viewing where and as requested.

-Complying with policies and procedures to ensure any changes are understood and carried out.

-Liaising with all departments, including Maintenance, Housekeeping, Finance and Sales on a daily, weekly and monthly basis.

Schedule: Monday to Sunday / Shifts / 40 weekly hours.

Start date: June

We are waiting for you :)

Livensa Living will process your personal data to manage your application in the recruitment processes, as well as, only with your consent, to keep your personal data and, if appropriate, contact you for further job opportunities that might fit your profile in the future. You can withdraw your consent, exercise your rights and obtain more information about the processing of your personal data here.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada2 may.

Excel Office

Home & Co offers modernly designed, fully furnished micro-apartments for young urban individuals: comfortable, effortless, and creative.

Our vision is to redefine living. Home & Co creates a contemporary micro-living platform that goes beyond mere accommodation. Across our 17 locations, we make apartments simple and digitally accessible, coupled with supplementary services and modern interior design. Our aim is to become the premier lifestyle living platform in Europe.

Home & Co is constantly expanding and seeking individuals who want to collectively actualize our goals with their personality, inspiration, and passion!

The Home & Co team comprises diverse individuals with varying backgrounds and life circumstances, yet we all share the same philosophy - Easy Living. This ethos is as evident in our homes as it is in our DNA.

Home & Co is currently seeking a Front Desk Receptionist for our Home & Co in Pamplona. If you are an enthusiastic and customer-focused individual with a passion for hospitality, this is an exciting opportunity to join our team and contribute to our commitment to redefining modern living.

• Prompt and polished customer service, catering to guests / tenants' needs during their stay


• Effective oversight and management of both reception and administrative facets


• Management of reservation availability and logistics


• Personalized and attentive telephone etiquette


• Efficient execution of check-in and check-out processes


• Systematic recording, monitoring, and resolution of day-to-day issues as they arise


• Smooth coordination and seamless communication with other departments, including housekeeping and maintenance


• Ongoing collaboration and open lines of communication with the Reception Manager


• Flexibility to accommodate rotational shifts spanning mornings and afternoons

• Proficiency in the English & Spanish language


• Attainment of an Advanced Vocational Degree in Hospitality and Tourism


• Prior experience in a similar role


• Refined verbal and written communication skills


• Capability to handle telephone communications adeptly


• Aptitude for exceptional customer service (requiring patience and tact)


• Team integration and collaboration skills


• Proficiency in Microsoft Excel and the Office suite


• Residency in Pamplona and its environs is an indispensable requirement

If you are ready to be a part of our mission to revolutionize urban living and believe you have what it takes to excel in this Front Desk Receptionist role, we invite you to submit a comprehensive application.