Ofertas de empleo para Informática e IT en Granada, La

• Flexibilidad horariaSí
• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada18 abr.

. Cloud Coumputing Jira ITIL

At T-Systems, you will find groundbreaking projects that contribute to social and ecological well-being. We want to welcome new talents like you, who bring fresh ideas, different perspectives, embrace challenges, and are committed to continuous learning in order to grow and make an impact on society... all in a fun way!

It doesn't matter when or where you work. It's about doing meaningful work that advances society. For this reason, we will do everything possible to ensure that you have all the development opportunities by providing a support network, excellent technology, a new work environment, and the freedom to work autonomously. We support you in growing both personally and professionally so that you can make a notable impact on society.

T-Systems is a team of around 28,000 employees worldwide, making us one of the leading global providers of end-to-end integrated solutions. We develop hybrid cloud solutions, artificial intelligence, and drive the digital transformation of companies, industries, the public sector, and ultimately, society as a whole.

We are looking for a motivated and customer-focused Customer Success Manager to join our Open Telekom Cloud Marketplace team. In this role, you will play a key part in managing and enhancing the entire customer journey, supporting both marketplace consumers and partners. You will work closely with cross-functional teams including marketing, partner management, and technical support to ensure customers have a seamless and positive experience with our platform.

This is a great opportunity for someone eager to grow into a customer success role, as prior extensive experience is not required. You will work directly alongside the team lead, acting as a trusted assistant while independently managing key responsibilities.

Key Responsibilities

• Customer Journey Management: Own and improve the end-to-end customer experience on the Open Telekom Cloud Marketplace, ensuring customer satisfaction and retention.
  
  

• Customer Support: Assist customers with platform-related issues, coordinating with technical teams to provide timely and effective resolutions.
  
  

• Partner Management: Manage relationships with marketplace sellers and partners, acting as their primary point of contact to facilitate smooth operations and collaboration.
  
  

• Marketing Collaboration: Partner with the marketing team to design and implement targeted marketing activities and campaigns to engage customers and promote marketplace offerings.
  
  

• Documentation & Tools: Maintain clear and thorough documentation using Confluence and track tasks, issues, and workflows with Jira.
  
  

• ITSM Tools Usage: Utilize IT Service Management tools such as ServiceNow for incident tracking, service requests, and problem management.
  
  

• Continuous Learning: Grow your skills in customer success, platform knowledge, and partner management through hands-on experience and mentorship.
  
  
  
  

• Basic understanding of IT Service Management (ITSM) tools, preferably ServiceNow or similar.
  
  

• ITIL Certification
  
  

• Familiarity with documentation and project management tools like Confluence and Jira.
  
  

• Strong communication skills in English verbal and written.
  
  

• Customer-oriented mindset with problem-solving capabilities.
  
  

• Ability to collaborate effectively with multiple teams and stakeholders.
  
  

• Proactive attitude and eagerness to learn and grow within the role.
  
  

• Prior experience is a plus but not mandatory; this role is designed for growth.
  
  
  
  

What do we offer you?

• International, positive, dynamic and motivated work environment.
• Hybrid work model (telecommuting/on-site).
• Flexible schedule.
• Continuous training: Certification preparation, access to Coursera, weekly English and German classes...
• Flexible compensation plan: medical insurance, restaurant tickets, day care, transportation allowances...
• Life and accident insurance.
• More than 26 working days of vacation per year.
• Social fund.
• Free service in specialists (doctors, physiotherapists, nutritionists, psychologists, lawyers...).
• 100% of salary in case of medical leave.

And many more advantages of being part of T-Systems!

If you are looking for a new challenge, do not hesitate to send us your CV! Please send CV in English. Join our team!

T-Systems Iberia will only process the CVs of candidates who meet the requirements specified for each offer.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada18 abr.

.

Somos una clínica de fisioterapia especializada en tratamientos personalizados que combinan terapia manual y tecnología avanzada. Trabajamos de manera multidisciplinar para ofrece los mejores resultados.

Buscamos fisioterapeuta con conocimientos de Pilates para impartir sesiones en la clínica.

Grado en Fisioterapia

Formación en Pilates suelo y/o máquinas.

Experiencia impartiendo clases individuales y/o grupales.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada18 abr.

Teletrabajo .

Warm Greece is calling! Experience abroad!

We are currently seeking Spanish-speaking candidates interested in joining a customer support project based in Athens, Greece. This opportunity includes the possibility to work remotely from Athens after relocation support is provided.

Position Overview

As a Customer Technical Advisor, you will be responsible for handling customer inquiries and providing technical support. You will assist consumers by phone, ensuring all inquiries are accurately recorded and resolved in line with company standards.

Key Responsibilities

• Respond to customer inquiries via phone, following established processes
• Accurately log customer queries and feedback in the system
• Handle customer complaints according to escalation policies
• Ensure all support requests are addressed within agreed service levels
• Troubleshoot technical issues using available resources
• Provide solutions to common technical questions
  
  

• High school diploma or equivalent
• Native or fluent Greece language skills
• Good command of English (minimum C1 level)
• Ability to type at least 20 words per minute
• Strong problem-solving and troubleshooting skills
• Good active listening and communication abilities
  
  

• Paid travel expenses for relocation to Greece
• Two weeks of hotel accommodation provided upon arrival
• Assistance with securing long-term housing through a real estate agency (no additional fees)
• Renewable 12-month employment contract
• Health coverage and private healthcare plan
• Competitive salary with performance-related bonuses
• Full-time schedule: 40 hours per week (8-hour shifts, 5 days per week)
• Free Greek language lessons