Ofertes d'ocupació per a Administració i Secretariat a Eivissa

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada13 de juny

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An Irresistible Opportunity

Are You Ready for a Transformative Challenge with one of The World’s Most Iconic Brands? The Pacha Group is a Globally Recognised Icon, with the Legendary Twin Cherries symbolising Hospitality, Entertainment, Sustainability - and the vivid Soul of Ibiza.

A Carefree, Creative Energy Pulses through our Warm Hospitality, Immersive Music, All-Day Entertainment Experiences, and our Signature Style Statements.

Join our Vibrant Pacha Family - and Enjoy a World where the Magic Never Stops.

The Candidate

As an Enthusiastic and Energetic Self-Starter, you embody the Soulful Spirit of The Twin Cherries by consistently Exceeding Expectations. Your Fearless and Magnetic Nature radiates a Positive, ‘Can-Do!’ Attitude, demonstrating a true Commitment to being a Team Player. You excel in Building Connections with ‘Pacha-Lovers’ and fellow Pacha Family Members, communicating with Confidence and Professionalism, making you a Powerhouse in delivering the Legendary Experientials that The Pacha Group is famous for.


Joining our Pacha Family with your passion for Delivering Superior Performance, finding Creative Solutions, and Completing Tasks Successfully promises an Unmatched Journey at The Pacha Group. Unleash your Limitless Potential in an Electrifying Environment that will Transcend your Career to New Heights!

Key Responsibilities

• Welcomes and assists guests with an Authentic, seamless Check-In and Check-Out experience during the Nighttime hours, ensuring every Arrival and Departure is Memorable and Effortless.
• Handles Reservations, Amendments, Cancellations, and Room Allocations Overnight, ensuring The Pacha Group’s standards are Exceeded every time.
• Maintains Front Office Records, Registration Cards, and the Profiles of our ‘Pacha-Lovers.’
• Responds promptly and professionally to guest Enquiries via phone, email, and in person, delivering Irresistible service that reflects our Soulful and Immersive
• Handles Bespoke guest requests with Flair, from booking taxis and wake-up calls to offering Phenomenal restaurant recommendations.
• Provides accurate and dynamic information about Pacha Hotel’s limitless offerings, services, and Ibiza’s electrifying local Hotspots.
• Addresses and resolves guest concerns with Discretion, Professionalism, and a Fearless Commitment to Exceeding Expectations.
• Prepares detailed Handover Reports for the morning Reception and Front Office teams, capturing all Noteworthy overnight activities with Clarity and Precision.
• Reviews and updates guest reservations, guaranteeing Accurate records and Seamless transitions for the Morning Team.
• Performs precise End-Of-Day financial reconciliations and Flawlessly closes the cash register.
• Monitors access during the night, upholding Unmatched Security Standards and Safeguarding the thrilling atmosphere of our Iconic Destination.
• Conducts routine Security Checks Patrol of Pacha Hotel’s premises, ensuring a Safe and Energetic environment throughout the night.
• Manages Emergency Situations with a bold, calm, and decisive approach, including Fire Safety and Evacuation procedures, always prioritising the well-being of our guests and Pacha Family Members.
• Swiftly identifies and reports Maintenance Issues or Urgent Repairs, ensuring Pacha Hotel’s exquisite facilities remain at Peak Performance.
• Documents incidents with Meticulous Attention to Detail, ensuring Clear and Effective communication with all relevant departments and maintaining our Industry-Leading standards.
  
  

The Team

Pacha Family Members are Playful, Creative and Audacious Leaders. They are Cultured yet Chic, Confident yet Self-Effacing, and they Work Hard - to Play even harder! If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments, then Look No Further! This is your Chance to Become Part of the Pacha Family and write your own chapter - with a ‘Cherry on Top!’

An Equal Opportunity Employer

The Pacha Family represents over 35 nationalities across its over 850 Pacha Family Members. The Pacha Group does not discriminate and is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. The Pacha Family is Driven by the Principles of Love, Connection, Joy, Inclusivity and Music, and bonded by a Celebration of People, Culture and Diversity.

Sustainable Indulgence at The Pacha Group

The Pacha Group is committed to redefining Sustainable Hospitality and Entertainment, seamlessly integrating Cultural Heritage, Environmental Responsibility, and Luxury Experiences. Leading Ibiza’s transition to Clean Energy, Pacha Ibiza Club, Pacha Hotel, and Destino Five Ibiza now operate on 100% Green Power, contributing to the Group’s 34% carbon footprint reduction and accelerating the Balearics’ Net-Zero targets—where less than 1% of Ibiza currently utilizes renewable energy.

Destino Five Ibiza has further Advanced Water Stewardship, cutting usage by 24% in the 2024 season, while the Group’s dedication to Responsible Sourcing ensures that 39% of its fruits and vegetables come from Ibiza and 86% from within Spain. Cementing its Sustainability Leadership, The Pacha Group has registered all core properties—including Pacha Ibiza, Pacha Hotel, Destino Five Ibiza, and Casa Pacha Residences under development—with the US Green Building Council, targeting LEED Gold or higher certification. Beyond operations, The Pacha Foundation continues to Champion Ibiza’s Social Welfare, Environmental Conservation, Cultural Arts, and Sports Initiatives, ensuring that Sustainability remains at The Heart of the Brand’s Legacy.

About The Pacha Group

The Pacha Group is a globally acclaimed lifestyle brand with a strong presence in various sectors such as music, leisure, entertainment, hospitality, and fashion. It extends its international influence through well-known destinations including Pacha Ibiza (a famed nightclub), Destino Five Ibiza and Pacha Hotel. Having celebrated its 50th anniversary in 2023, the Pacha Group is dedicated to sharing the essence of the Ibizan lifestyle with the world, characterised by a carefree, sophisticated way of life infused with creativity, music, and a spirit of acceptance.

Find out more here: pacha.com

About FIVE Holdings

FIVE Holdings is a vertically integrated group, and its current portfolio includes 3 luxury hotels in the UAE, FIVE Palm Jumeirah, FIVE Jumeirah Village and FIVE LUXE, a hotel in Switzerland, FIVE Zurich, 2 hotels in Spain, Destino Five Ibiza and Pacha Hotel, a nightclub in Spain, Pacha Ibiza, 2 eponymous Fashion Lines, FIVE Mode and The Pacha Collection in the UAE and Spain; as well as a range of assets that include Toy Room, and WooMoon Storytellers (Globally).

FIVE’s focus is on a ‘Global Sustainable Entertainment Ecosystem,’ which is the integration of immersive entertainment with homegrown F&B concepts that results in a distinctive guest experience for an international and affluent audience of luxury-loving, eco-conscious Millennial and Gen-Z customers.

Find out more here: fiveglobalholdings.com

About Pacha Hotel

In the vibrant heart of Marina Botafoch, Pacha Hotel stands as a beacon of Ibizan hospitality, just a stroll away from Ibiza’s Old Town. Adjacent to the renowned Pacha Ibiza nightclub, the hotel offers unparalleled access to both the pulsating beats of the Pacha Ibiza Night Club and the vibrant poolside at Destino Five Ibiza. Pacha Hotel exudes modish contemporary style for the discerning global traveller, where the prime location becomes an experience in itself, blending convenience with the allure of the world-famous Ibizan atmosphere.

Minimum Requirements

What We’re Looking For

• Previous experience in a Similar Role in a Luxury Hotel Environment will be Advantageous.
• Computer literacy, with a mastery of Word, Excel, and Outlook, along with an Epic Knowledge of Hotel PMS Systems, specifically Opera.
• Impeccable communication skills, both verbal and written, with Fluency in English and Spanish. Additional languages are a Plus.
• Unmatched Problem-Solving Skills and the competence to consistently Exceed Expectations in Dynamic and Fast-Paced operational environments.
• Excellent interpersonal skills to engage seamlessly with Guests, Pacha Family Members, and stakeholders.
• A Proactive Approach, coupled with a meticulous Eye for Detail, ensures every aspect of the Operation is perfectly curated.
• Flexibility to work a variety of shifts, including weekends and holidays, based on Operational Requirements.
• Must hold the Legal Right to work in Europe, including any required visas or work permits, in Full Compliance with local regulations.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada12 de juny

Nuestra Esencia ¿Qué nos hace diferente?

En Ibiza Gran Hotel y Casino de Ibiza, somos un equipo de personas entusiastas, apasionadas por lo que hacemos. Con una vocación innata de servicio y una búsqueda constante de la excelencia, acogemos a nuestros huéspedes y clientes con hospitalidad, amabilidad y atención, creando recuerdos memorables en una Ibiza serena, cálida y sofisticada, ¡una experiencia única! Despertamos emociones, generamos lazos y los cultivamos a través de nuestra:

• Pasión por lo que hacemos: “Hacer lo que uno ama. Amar lo que uno hace.” Es nuestro lema.
• Proactividad y Positividad: Siempre con ilusión y una sonrisa, hacemos que las cosas sucedan, anticipándonos a las necesidades de nuestros huéspedes.
• Vocación de Servicio y referentes en el sector de Lujo: Cuidamos cada detalle desde la pasión por recibir, atender y cuidar.
• Talento Individual y Fuerza del Equipo: Creemos en tu crecimiento sin límites y en la excelencia constante, es el lugar perfecto para impulsar tu crecimiento en un entorno de confianza, empatía, cercanía, amabilidad y respeto que rigen nuestro comportamiento.

Cómo será tu día a día en Ibiza Gran Hotel y Casino de Ibiza

Como Recepcionista, tu misión principal será atender a los huéspedes con eficiencia, cortesía y profesionalidad, manteniendo en todo momento los estándares de servicio y hospitalidad.

Las funciones principales serán: gestionar las entradas y salidas de los huéspedes del hotel, gestionar las reservas del hotel y de cualquier servicio que se ofrezca, realizar labores propias de facturación y cobro, recibir, tramitar y dirigir las reclamaciones de los clientes a los servicios correspondientes, informar a los clientes de todos los servicios e instalaciones disponibles, todo ello cumpliendo los procedimientos internos del departamento para garantizar los estándares de calidad de la compañía.

Qué te ayudará a realizar con éxito tu día a día

• Formación superior en Turismo.
• Experiencia profesional previa de, al menos, 2 años en puesto similar en hoteles 4* y/o 5*
• Idioma imprescindible: nivel C1 de inglés y español. Se valorará muy positivamente conocimientos de un segundo idioma.
• Conocimientos del programa NEWHOTEL (valorable).
• Persona orientada a la atención al cliente de lujo, con capacidad de organización, proactiva con foco en la calidad y el detalle.

Cuidamos de tu bienestar

• Formar parte de un equipo apasionado y comprometido con la excelencia de un verdadero hotel de 5* Gran Lujo y Casino de Ibiza.
• Posibilidad de disfrutar de alojamiento en una de nuestras viviendas para empleados.
• Durante la temporada de abril a octubre, disfrutarás de una deliciosa comida diaria, elaborada con cariño por nuestros cocineros de personal.
• Actividades de motivación para el equipo, incluyendo comidas temáticas, desayunos con dirección y celebraciones al inicio y final de la temporada.
• Contrato de trabajo fijo discontinuo.
• Descubrir la vida mediterránea en Ibiza; celebrar la luz, el mar, la gastronomía en tu tiempo libre.

Creemos en ti y en lo que aportarás a esta gran familia de enamorados de una profesión cuya recompensa es una simple sonrisa y un gracias.

Si te identificas con nuestra esencia y quieres formar parte de nuestra gran familia dedicada a crear recuerdos memorables, ¡te estamos esperando!

*CÁLIDA IBIZA S.A. cree en la importancia de contratar siguiendo criterios objetivos. CÁLIDA IBIZA S.A. ofrece igualdad de oportunidades y se compromete a no discriminar a nadie por motivo de raza, sexo, religión, discapacidad, edad, orientación sexual u otro motivo.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada4 de juny

Envia tu CV a ****** Hotel Ocean Drive Talamanca 5*117 habitaciones, 2 restaurantes, 3 bares, Temporada de abril a octubre.

Unicamente personas que residan en Ibiza Experiencia mínima 2 años ¿Qué ganarás?Salario competitivo con ingresos extras por objetivos.Trabajar en una importante compañía, con aperturas de nuevos hoteles.Formación gratuita para seguir creciendo personal y profesionalmente.Prestarás una dinámica atención a nuestros huéspedes:Trabajarás con clientes tanto en el front desk, el teléfono o e-mail.Realizarás la asignación de habitaciones, check in, facturación y check out de los huéspedes.Promocionarás todos los servicios y atenciones del hotel.Estarás atento a las tendencias turísticas y recomendarás experiencias.Propondrás ideas para sorprender a los huéspedes.Tu trabajo será la pieza imprescindible de nuestro equipo:Coordinarás la bienvenida, estancia y salida de los huéspedes con los equipos del hotel.Estarás atento a peticiones especiales.Trabajarás en una estrategia de upselling, ofreciendo habitaciones de categoría superior, servicios extras en el restaurante, en el desayuno, eventos y actividades.Notificarás incidencias de instalaciones y funcionamiento.Conocerás los canales de venta que utiliza el hotel y sus requerimientos.Realizarás facturas y cobros.Regularizarás la caja al inicio y final del turno.Formación y conocimientos:Formación: Formación técnica superior o universitaria.Conocimientos de idiomas: Nivel alto de inglés.Experiencia: Experiencia en un puesto similar en hoteles de 4* y 5* (2 años).Conocimientos informáticos: Manejo de programas de gestión hotelera y facturación.Otros conocimientos: atención al cliente, venta y promoción de servicios.

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