Ofertes d'ocupació per a Atenció al client a Nafarroa

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• Tipus de contracteA temps complert
• PublicadaNova

. Office

Esta posición forma parte del equipo de IKEA, una empresa global dedicada a mejorar la vida en el hogar.

El resumen de la oportunidad elaborado por la IA de Joinrs: IKEA busca un/a Coordinador/a de Atención al Cliente con titulación universitaria, experiencia en el puesto y competencias de liderazgo y atención al cliente. La persona seleccionada liderará los equipos, gestionará las reclamaciones y contribuirá a crear un ambiente positivo dentro de la tienda. IKEA ofrece un contrato indefinido, un entorno de trabajo diverso e inclusivo y oportunidades de desarrollo profesional.

El proceso de selección será gestionado íntegramente por IKEA.

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Why we will love you

¿Te gustaría liderar el equipo deSales & Customer Relations en IKEA Pamplona?

Si te apasiona trabajar con personas, te gusta estar cerca del cliente y el negocio y quieres dar el siguiente paso en tu desarrollo… ¡esta vacante es para ti!

Buscamos a alguien con ganas, energía y visión para acompañar al equipo en su día a día.

¿Te animas? ¡Queremos conocerte!

Sobre ti:

• Tomas iniciativas y pruebas cosas nuevas sin miedo a fracasar.
• Experiencia gestionando conflictos y consiguiendo resultados satisfactorios para ambas partes.
• Entusiasmo para trabajar y colaborar con otras personas de diferentes equipos de forma satisfactoria y productiva
• Enfoque flexible/abierto hacia el cambio
• Capacidad para tomar decisiones
• Asertivo/a y capaz de mantener la calma
• Soltura en manejo de herramientas informáticas (office 365…)
• Valorable experiencia en atención directa al cliente.
• Habilidades comunicativas y capacidad para establecer relaciones de confianza liderando equipo.

What you'll be doing day to day

• Atención de las reclamaciones de clientes.
• Ofrecerás soluciones alternativas para satisfacer las necesidades de los/as clientes.
• Coordinarás a los equipos de Customer Relations y Sales para contribuir a crear un entorno donde la cultura IKEA crezca viva y fuerte, asegurándote de que el departamento y la compañía son percibidos como un buen lugar para trabajar.
• Dispondrás de una visión general del plan de negocio de tienda, actuando acorde a los planes de acción de la tienda y Departamento.
• Participarás en el plan de acción de las secciones y asumirás la responsabilidad de la aportación en el cumplimiento de estos planes.
• Trabajarás para lograr los objetivos acordados y tomar las medidas apropiadas para cumplirlos.
• Mantendrás a los equipos informados para que puedan desempeñar su trabajo con eficacia.
• Serás responsable de tu formación y la de tu equipo.
• Apoyarás a tu responsable en la selección y contratación de nuevos/as compañeros/as
• Realizarás un seguimiento y control de los KPIs de las secciones.

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

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• Tipus de contracteA temps complert
• PublicadaNova

. Excel Office

Importante empresa industrial, especializada en la fabricación y comercialización de productos Biocidas, Pediculicidas, Cosméticos y Sanitarios, busca incorporar una persona para desarrollar las funciones de CUSTOMER SERVICES.

La persona seleccionada sera responsable de la comunicación proactiva en preventa, gestión de pedidos y asuntos relacionados con los clientes (cambios de fecha de pedido/entrega, logística inversa, etc.), desde la adquisición de pedidos hasta el seguimiento de las entregas, la gestión de rechazos, etc.

Entre sus funciones:

• Gestión de pedidos / incidencias con el cliente: incidencias en la recepción de pedidos (EDI), cambios en la fecha de entrega (incidencias)
• Responder consultas del cliente relacionadas con la gestión de pedidos (datos comerciales, precios, logística, cartera, etc.)
• Gestión del catálogo de servicios
• Análisis y seguimiento mensual de las 15 cuentas principales de la empresa.
• Apoyo en la actualización de las previsiones de ventas y presupuestos.
• Mantenimiento de la base de datos de clientes.

¿QUE BUSCAMOS?

• Experiencia: Mínimo de 3 años en puesto similar, en empresas de gran consumo

Dominio de Office (especialmente Excel).

• Conocimiento y experiencia en SAGE y EDI.
• Dominio de inglés y francés.
• Vehículo propio (para llegar al puesto de trabajo)

NUESTROS COMPROMISOS

• Incorporación inmediata con contrato indefinido
• Retribución flexible con ventajas fiscales: seguro médico, formación, descuento comedor, guarderías etc.
• Oportunidad de desarrollo profesional
• Formarás parte de una empresa líder en el sector con un ambiente de trabajo cercano

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada21 de des.

Teletreball .

Mercier Consultancy MD is thrilled to announce an exciting opportunity for a Dutch Customer Support Specialist to join our team in Greece, with fully paid relocation! This role is perfect for individuals who are fluent in Dutch and are dedicated to providing exceptional customer service. You will be instrumental in assisting our Dutch-speaking clients, ensuring they have a seamless experience with our products and services.

Key Responsibilities

• Provide high-quality customer support to Dutch-speaking clients through various communication channels such as phone, email, and chat
• Assist customers with inquiries, providing solutions and troubleshooting as needed
• Document all customer interactions and maintain detailed records for follow-up
• Collaborate with internal teams to escalate and resolve complex issues effectively
• Stay up-to-date with product knowledge and company policies to offer accurate assistance
• Participate in training and development programs to enhance customer service skills
  
  

Requirements

• Fluency in Dutch (oral and written) is essential; knowledge of English is advantageous
• Prior experience in customer support or related fields is preferred
• Strong communication and interpersonal skills to connect with customers effectively
• Excellent problem-solving skills and a focus on customer satisfaction
• Familiarity with CRM software and proficiency in using computer applications
• Able to work independently and as part of a team in a dynamic environment
• Willingness to relocate to Greece with all relocation costs covered
  
  

Benefits

• Competitive Monthly Salary
• Fully Paid Relocation Package
• Monthly Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Health Insurance
• And Much More..

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• Publicada21 de des.

.

Company Description

We suggest you enter details here.

Role Description

This is a full-time on-site role for a Quality Specialist, based in Badajoz. The Quality Specialist will be responsible for performing quality control inspections, conducting quality audits to ensure compliance with standards, and implementing effective quality assurance processes. Additionally, the role entails analyzing data, creating reports, and collaborating with team members to identify areas for improvement and resolve quality issues.

Qualifications

• Strong knowledge and experience in Quality Control, Quality Auditing, and Quality Assurance
• Excellent Analytical Skills for identifying issues and evaluating data
• Effective Communication skills to collaborate with cross-functional teams and document findings
• Attention to detail and a proactive approach to maintaining high standards
• Knowledge of industry standards and compliance requirements is a plus
• Bachelor’s degree in Quality Management, Engineering, or a related field preferred

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• Tipus de contracteA temps complert
• Publicada21 de des.

.

Necesitamos personal para realizar las funciones de atención al cliente en mostrador en nuestra delegación de Maderas Santaella Mijas. Imprescindible tener conocimientos en madera, tableros y herrajes de muebles. Se valorará favorablemente la experiencia en ferretería. No inscribirse si no tiene experiencia en madera o ferretería. Se tendrá en cuenta hablar inglés. Jornada de 40 horas semanales. Ponerse en contacto a nuestro teléfono que está en nuestra web con Miriam. (ext. 2 contabilidad)

Tareas

Atención al cliente en mostrador en nuestra delegación de Maderas Santaella Mijas

Requisitos

Imprescindible tener conocimientos en madera, tableros y herrajes de muebles. Se tendrá en cuenta hablar inglés.

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• Tipus de contracteA temps complert
• Publicada21 de des.

. Salesforce Outlook

The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people.

Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street Journal, Barron's, MarketWatch, Dow Jones Factiva, and Dow Jones Risk & Compliance. You will find that we are a collaborative group, focused on delivering excellence during every customer interaction.

Customer Service Associate - B2B

Based in: Barcelona (EMEA)

Reports to: Customer Service Supervisor

Position Summary

The position resides in the Customer Service Team, reporting to the Customer Service Supervisor. We are currently looking for a Customer Service Associate. Someone who has a passion for helping people and truly has a can-do attitude. We are offering a career with a recognized leader in the world of global news and business information. Please note that this role includes working on select weekends and public holidays.

Key Responsibilities

• Provide high-level telephone, email, and web chat support for the Dow Jones suite of B2B products; including Factiva, Dow Jones Risk & Compliance, and Dow Jones Newswires.
• Answer global customer queries concerning content/data, product navigation, billing/account administration, and more.
• Provide professional-level support to retain Dow Jones customers and increase customer loyalty.
• Strong ability to multitask, prioritize, and enthusiastically investigate and resolve customers' queries while consistently providing superior levels of customer service.
• Ensure all relevant procedures are followed from beginning to resolution.
• Ensure all key performance indicators and service levels are met.
• Actively seek out opportunities for self-improvement, and participate in new product and procedural training.
• Work with other Dow Jones departments to ensure escalated issues are handled efficiently and correctly.
  
  

Qualifications

Required

• Proficient in French/Spanish, Italian and English for both written and verbal communication within a corporate environment (the majority of the customer interactions are in English)
• Commitment to customer satisfaction with the ability to build and develop relationships to identify problems, assess needs, and find solutions
• Ability to listen, empathize, and effectively handle challenging customer inquiries in a professional and pleasant manner
• Ability to maintain a positive attitude in an often busy and stressful environment
• Ability to understand new technical systems and applications quickly
• Attention to detail and the ability to multitask, prioritize, and meet deadlines
• Ability to follow a large set of procedural guidelines and to be independently resourceful when investigating/researching complex customer queries
• A positive outlook on change and a flexible approach to team-based work environment and structure
  
  

Preferred

• Experience in a contact center and/or customer service environment
  
  

Desired

• Salesforce experience is a plus
• Desire to grow within the company
• College degree desired
• Previous research experience desired
• Fluency in German/Russian/Spanish/Japanese a plus (in addition to the language applied for)
  
  

Our Benefits

• Comprehensive Healthcare Plans
• Paid Time Off
• Retirement Plans
• Comprehensive Insurance Plans
• Family Care Benefits
• Subscription Discounts
• Employee Referral Program
  
  

\

Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. We strongly encourage applications from all qualified individuals, including women, people with disabilities, and those from underrepresented groups. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at [email protected]. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area: Dow Jones - Customer Service

Job Category: Customer Service & Contact Center Operations

Union Status

Non-Union role

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

Req ID: 50325

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• Tipus de contracteA temps complert
• Publicada21 de des.

Teletreball . R

Customer Support Specialist Español | Trabajo remoto desde Atenas, Grecia

¿Te gustaría trabajar desde casa en la soleada Atenas mientras creces profesionalmente en una empresa internacional?

Esta es tu oportunidad para convertir tu talento en atención al cliente en una carrera internacional llena de ventajas y estabilidad.

Ubicación

Remoto desde Atenas, Grecia (opción presencial disponible)

Idiomas

Español fluido + Inglés (nivel B2 o superior)

Inicio

Este mes

Contrato

Tiempo completo y permanente

Lo que ofrecemos

Salario base competitivo: ************/mes (x14 pagas, según proyecto)

Bono de rendimiento mensual: +10-15%

Suplementos Legales

Horas nocturnas (22:*****:00): +25%

Domingos y festivos: +75%

Compensación total estimada: *************/mes

Horarios rotativos flexibles (lunes a viernes o lunes a domingo, 2 días libres por semana)

Paquete de reubicación (dentro de la UE)

Vuelo cubierto

2 semanas de hotel pagadas

Traslado desde el aeropuerto

Honorarios de agencia inmobiliaria cubiertos

Apoyo total para encontrar vivienda asequible

Apoyo completo al expatriado

Ayuda con documentación, apertura de cuenta bancaria y seguro médico

Formación pagada

Entrenamiento completo con formadores certificados

Crecimiento profesional

Oportunidades reales de ascenso a Team Leader o Supervisor

Extras

Clases gratuitas de griego

Seguro médico privado adicional

Requisitos

Español fluido (oral y escrito)

Inglés B2 mínimo

Buen manejo informático básico

Orientación al cliente y excelente comunicación

Residir o estar dispuesto a trasladarse a Atenas

¿Listo para empezar una nueva aventura?

Envía Tu CV a

Conecta en LinkedIn: Vishaya R. Doerga

#J-*****-Ljbffr

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• Tipus de contracteA temps complert
• Publicada21 de des.

Teletreball .

Work & Travel Opportunity in Greece – Customer Support Agent

Location: Greece (Athens or Work From Anywhere in Greece)

Position: Customer Support Agent

Language: Spanish

Work Schedule: Monday – Friday | 10:00 – 01:00 (diverse shifts between these hours)

Contract Type: Full-time

Remote Option: YES (WAH – Work At Home Available)

Job Description

We are looking for Spanish-speaking Customer Support Agents who want to combine an international work experience with the opportunity to live and work in Greece. This role is ideal for candidates seeking a Work & Travel lifestyle while gaining valuable customer service experience in an international environment.

Your responsibilities will include:

• Handling inbound customer inquiries via phone, email, or chat
• Providing professional and friendly customer support
• Resolving issues efficiently and accurately
• Ensuring high customer satisfaction
  
  
  

Salary & Benefits

• Salary: €1,045 net/month
• Bonus: €200 monthly performance bonus
• Paid training (10 days)
• Stable schedule (Monday–Friday)
• Work-from-home option within Greece
  
  
  

Relocation Package

• 2 weeks hotel accommodation
• Flight ticket (within the EU)
• Airport pickup
• Real estate agency fee covered
  
  
  

WAH Information:

• If relocating, WAH location is Athens
• If already local, WAH is possible anywhere in Greece
  
  
  

Requirements

• Fluent Spanish (spoken & written)
• Good level of English
• EU passport or valid EU work permit required
• No visa or work permit sponsorship provided
• Basic computer skills
• Reliable internet connection
• Customer support experience is a plus
  
  
  

Important Notice

This position does NOT offer visa or work permit sponsorship.

Candidates must already have the legal right to work in Greece/EU.

Why Apply?

• Live and work in beautiful Greece
• Perfect Work & Travel opportunity
• Competitive salary + performance bonus
• Relocation support provided
• International work environment
  
  
  

Apply now and start your Work & Travel experience in Greece!

• Flexibilitat horàriaSi
• Nivell d'experiència---
• Tipus de contracteA temps parcial
• Publicada20 de des.

. Excel

Before applying: please note that to be eligible for this position, you must be currently enrolled at a university in Spain and remain enrolled until the end of the internship. You must also be available to start the internship in February 2026 and continue participating in the program until June–July 2026.

Join our team at the intersection of product management and customer experience innovation. As a Product & Customer Insights Intern, you’ll analyze customer feedback, support data, and product usage metrics to uncover actionable insights. You’ll collaborate with product managers, support teams, and data analysts to prioritize features, document customer journeys, and support the development of AI-powered customer support solutions. Your work will help optimize support workflows, enhance user satisfaction, and shape future customer experiences.

Key Responsibilities

• Analyze customer feedback and product data to identify improvement opportunities.
• Collaborate with product and support teams to prioritize features based on user needs.
• Support implementation and testing of AI tools for customer support.
• Document customer journeys and process improvements.
• Contribute to evaluating new support technologies.
  
  

Preferred Skills

• Currently studying a bachelor's or master's Degree in Industrial Engineering, Computer Science or a related field
• Strong analytical and problem-solving skills; Excel proficiency preferred.
• Interest in AI tools (chatbots, predictive analytics).
• Excellent communication and collaboration skills.
• Passion for improving customer experiences through data and technology.
  
  

Experience Our Benefits

Being part of HP means access to an international community with lots of growth opportunities within the company, professional development resources, networking opportunities, while enjoying in a great atmosphere making an impact.

• You will be able to choose to either work office-based or hybrid work style.
• Flexible schedule for part time (4h/day) or full time (8h/day) for a 6 to12 months agreement.
• Lunch in the cafeteria.
• Love sports? Then take advantage of our sports center (indoor and outdoor); gym, squash courts, tennis courts, basketball courts and with 25+ regular coordinated activities / sports , such as HIIT training, squash, basketball and yoga.
• A NextGen employee Network, which host fun events on a regular basis.
• Free printing Happy hour – from photographs to large posters. And Hands-on workshops to print with the latest technology – from wall covers to 3D printed models.
  
  

Sounds like you? Please apply and let’s talk!