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0Customer Success Graduate
6 de maigHP
Barcelona, ES
Customer Success Graduate
HP · Barcelona, ES
ITIL
Job Summary
This role is responsible for strategic managements of important client relationships, focusing on renewals, profitability, and growth. The role addresses challenges using industry expertise and mentors junior employees. The role demonstrates advanced skills in analytics, consulting, and strategy planning.
Responsibilities
- Creates and executes the account business plan and customer success plan while working with the sales/pursuit team.
- Work on up-sell and cross-sell opportunities in existing assigned customers, providing accurate forecast
- Leads the account kick-off by identifying customer success criteria, updates customer success plans, and expansion needs, and identifies key influencers and decision-makers.
- Drives successful renewal efforts by collaborating closely with pursuit/sales and subject matter experts.
- Manages revenue forecasting, cost analysis, and growth strategy and monitors deal P&L performance to ensure the overall profitability of the deal.
- Addresses customer escalations and related communications in a timely and proactive manner.
- Identifies and leads initiatives to drive revenue growth within existing accounts, leveraging upsell, cross-sell, and expansion opportunities.
- Ensures managed services and customer engagement consistently exceed all relevant key performance indicators (KPIs).
- Acts as a trusted advisor while sharing industry-specific subject matter expertise with the customers.
- Conducts regular strategic business reviews with clients to evaluate their progress, demonstrate value, and identify areas for improvement.
- Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline.
- 0-2 years of work experience, preferably in sales, customer experience, account/ business management, or a related field or an advanced degree with little or no work experience.
- IT Environment Management Certifications (ITIL, COBIT, TOGAF, Lean IT, or similar industry standard certification)
- Certified Technology Sales Professional (CTSP)
Customer Success Graduate
6 de maigHP
Rozas de Madrid, Las, ES
Customer Success Graduate
HP · Rozas de Madrid, Las, ES
ITIL
Job Summary
This role is responsible for strategic managements of important client relationships, focusing on renewals, profitability, and growth. The role addresses challenges using industry expertise and mentors junior employees. The role demonstrates advanced skills in analytics, consulting, and strategy planning.
Responsibilities
- Creates and executes the account business plan and customer success plan while working with the sales/pursuit team.
- Work on up-sell and cross-sell opportunities in existing assigned customers, providing accurate forecast
- Leads the account kick-off by identifying customer success criteria, updates customer success plans, and expansion needs, and identifies key influencers and decision-makers.
- Drives successful renewal efforts by collaborating closely with pursuit/sales and subject matter experts.
- Manages revenue forecasting, cost analysis, and growth strategy and monitors deal P&L performance to ensure the overall profitability of the deal.
- Addresses customer escalations and related communications in a timely and proactive manner.
- Identifies and leads initiatives to drive revenue growth within existing accounts, leveraging upsell, cross-sell, and expansion opportunities.
- Ensures managed services and customer engagement consistently exceed all relevant key performance indicators (KPIs).
- Acts as a trusted advisor while sharing industry-specific subject matter expertise with the customers.
- Conducts regular strategic business reviews with clients to evaluate their progress, demonstrate value, and identify areas for improvement.
- Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline.
- 0-2 years of work experience, preferably in sales, customer experience, account/ business management, or a related field or an advanced degree with little or no work experience.
- IT Environment Management Certifications (ITIL, COBIT, TOGAF, Lean IT, or similar industry standard certification)
- Certified Technology Sales Professional (CTSP)
HP
Barcelona, ES
Internship in Data Analysis and Dashboard Development
HP · Barcelona, ES
Python TSQL Power BI
- Role Description As an Intern in the EMEA OPS team within the Service Supply Chain (SSC), you will play a key role in enhancing operational visibility by designing and developing data-driven tools and dashboards, primarily using Power BI. Your focus will be on analyzing data and creating user-friendly dashboards that provide live operational insights, helping the team extract meaningful conclusions to improve our parts shipment and repair operations across EMEA.
- Requirements
- Currently pursuing a degree in Data Analytics, Computer Science, Engineering, Business, or a related field, with plans to graduate within the next year.
- Strong analytical and problem-solving skills.
- Proficiency in data analysis tools and techniques, including Power BI.
- Knowledge of database systems and experience with data visualization.
- Effective communication skills for presenting insights and working collaboratively.
- Ability to work independently, manage multiple tasks, and meet deadlines.
- Nice to Have
- Experience with programming languages such as Python or SQL.
- Familiarity with supply chain operations or logistics processes.
- Knowledge of other data visualization tools or advanced features of Power BI.
- Previous internship or project experience involving dashboard development.
- Interest in gaining practical experience in a dynamic, operations-focused environment.
Being part of HP means access to an international community with lots of growth opportunities within the company, professional development resources, networking opportunities, while enjoying in a great atmosphere making an impact.
- You will be able to choose to either work office-based or hybrid work style.
- Flexible schedule for part time (4h/day) or full time (8h/day) for a 6 to12 months agreement.
- Lunch in the cafeteria.
- Love sports? Then take advantage of our sports center (indoor and outdoor); gym, squash courts, tennis courts, basketball courts and with 25+ regular coordinated activities / sports , such as HIIT training, squash, basketball and yoga.
- A Young employee Network (YEN) which host fun events on a regular basis, such as “beer bust” Fridays at different venues including the beach in the summertime.
- We have an onsite Doctor and medical team for our employees, including services such as: nutrition, physiotherapy and general health.
- Free printing Happy hour – from photographs to large posters. And Hands-on workshops to print with the latest technology – from wall covers to 3D printed models.
GBU Entity (ES41)
HP
Barcelona, ES
AI Lab - Junior Machine Learning Engineer
HP · Barcelona, ES
Java Python C++ Machine Learning
Job Summary
The AI Lab is responsible for bringing state-of-the-art research in Generative AI (and AI in general) to the Personal Systems (PS) product portfolio to solve top user needs and enable all new type of user experiences. The team will be in two main locations: Sant Cugat (ESP) and Palo Alto (US).
The AI Lab goal is to operationalize the Gen AI model lifecycle, build models to support the top initiatives within Personal Systems, and do research on Generative AI. We are looking for a Jr Machine Learning Engineer with expertise and passion in the Gen AI space.
Responsibilities
- Help execute the technical strategy of the AI Lab with the goal of supporting HP ambitious AI roadmap.
- Support the application of new of processes and standards to ensure that the teams are building high quality and safe models.
- Develop tooling to support the model lifecycle and encourages the use of best practices.
- Adopts state-of-the-art Gen AI modeling and evaluation techniques.
- Help develop strategic engineering proof of concepts in the Gen AI space.
- Four-year Degree in Computer Science, Statistics, Mathematics, Data Science, or any other related discipline or commensurate work experience or demonstrated competence. Master related to Generative AI would be a plus.
- Exposure to Gen AI in previous projects / internships.
- Between 0 - 2 years of work experience, internships related to the job content would also be valuable.
- Finetuning of LLMs
- Software development
- Programming languages (e.g, Python, C++, Java)
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Opportunity to work in an international organization with colleagues coming from all over the world.
- Diverse, continued internal growth and career opportunities. Including HP’s own learning platform and LinkedIn Learning.
- An attractive benefits package:
- Health & Life insurance.
- Lunch at reduced prices at our canteen/ ticket restaurant vouchers.
- HP product discount.
- Work life balance / flexible working hours.
- Women, Pride, Young employees, Sustainability and DisAbility! Just a few of our fantastic global business networks you can get involved with locally.
- We also dedicate time and resources to contribute with our community through Corporate Volunteering activities, including our onsite HP Charity day.
- Do you like to give back to the community? Then join one of our many volunteering teams or be a part of the incredible HP charity day held on site annually.
- Love sports? Then take advantage of our sports center (indoor and outdoor) with 25+ regular coordinated activities.
- We have an onsite Doctor and medical team for our employees, including services such as: nutrition, physiotherapy, and general health.
- Printing Happy hour – from photographs to large posters. And Hands-on workshops to print with the latest technology – from wall covers to 3D printed models.
- Our Women Network organizes activities such as Networking, the promotion of STEM vocations, talks on, improving business acumen, work life balance and skills of the future, etc.