Ofertas de empleo para Atención al cliente en Málaga

• Nivel de experiencia---
• Tipo de contratoConsultor
• PublicadaNueva

PTVTelecom busca un/a Atención al cliente y asesor

empresa de telecomunicaciones con más de 40 años

atención al cliente para asesorar en málaga

jornada completa para málaga

• Nivel de experiencia---
• Tipo de contratoFreelance
• Publicada30 may.

Swift

DescriptionDo you have a passion for good customer service? We are expanding our team in Malaga and are currently looking for Customer Care Assistant for our booking service. We are looking for advisors to support our digital customer care team on temporary terms (4 months contracts with opportunities for a permanent position). It is important that you’re comfortable communicating and writing in English as our corporate language, so if you love bringing a great customer service, we would like to hear from you.

About Awaze/Novasol

We’re home to some of the world’s most trusted travel brands, including NOVASOL, cottages.com, and Hoseasons (to name just a few!). Together, these brands make us the largest managed vacation rental business in the world. We’re proud to have over 100,000 properties in our portfolio, in 25 countries across Europe, giving our guests the choice of a fantastic range of properties and taking over 1.5 million bookings each year.

Your tasks

Our customers are at the heart of everything we do. It is our passion to offer all our guests a first class experience. As a Customer Care Assistant, you will help our customers find the perfect holiday and ensure that incoming inquiries are converted into confirmed bookings, both on the phone and by email. Inquiries range from questions about new or existing bookings to relocation

when a property is no longer available or ordering additional services. Flexibility is key because

no two days are the same.

You'll receive the training you need to handle customer concerns, cand omplaints and help with payment arrangements as part of your guest services. It's important that you can work independently while valuing teamwork and always bringing a smile to both our customers and colleagues.

We work in a fast-paced environment with great development opportunities, so to be successful in this role, it is valued that you can handle pressure and swift changes in a fast-moving business.

What else do you need to know?

You will be employed on temporary terms with an opportunity to convert to a permanent position. We're looking for part-time resources (15-20 hours), but you need to be comfortable working primarily on weekends.

We believe in equal opportunities and want to build a team that represents our community because we know that embracing differences enhances our entrepreneurial skills and makes for an enjoyable workplace. We pride ourselves on having a diverse culture where our employees are accepted for who they are, regardless of age, gender, ethnicity, sexual orientation, religion or ability.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada28 may.

Inglés Español Capacidad de análisis Aptitudes de organización Creación de relaciones Comunicación CRM Atención al detalle Inglés hablado Mecanografía

ABOUT THE JOB

Caleta Homes is changing the accommodation industry. An unusual and innovative business model, we offer our guests the chance to stay in unique homes fully equipped within a great location. We take care of our guests’s expectations, the cozy atmosphere of our accommodations, the ecology and our social impact wherever we operate.

It takes a special type of person to be the face of Caleta Homes. Our Welcome team is the eyes, ears, and smile of our business, welcoming our guests and converting them from regular travelers to loyal Caleta Homes guests.

We work in a dynamic, creative and innovative work atmosphere. We need someone with focus on an excellence service and who will feel comfortable managing a vibrant agenda that could range from answering the phone, registering reservations, responding to emails, meeting guests or solving guests’srequests to helping re-decorate our apartments or supervising our maintenance partners duties.

When needed, you may also have to pop to a home at a moment's notice, or investigate an issue before it gets out of hand. There aren’t really any boundaries: you’ll be expected to deliver superior guest support and to commit to our guests expectations, so that we all deliver excellent standards to our guests.

It’s not necessarily the subject you studied that will make you stand out: it’s more your desire to succeed in a new and exciting company that’s rocking the travel industry.

Position summary:

As our Luxury Rentals Receptionist, you will be the main link between our company and our guests. To accomplish this, you will use different online platforms like Marriott Homes & Villas website, Airbnb, Vrbo and corporate clients. Your job will be to make sure each guest has a 5-star experience from the moment they reach out to us. As part of this process, we will answer their questions as quickly as possible and assist them with any problems they may have via WhatsApp, email, and phone calls, as well as through our online tools, as well as maintaining our accurate and up-to-date property management software and booking calendar.

Once hired, you will find that working for Caleta Homes is an amazing opportunity. You will also get to be part of a respected company that values excellence, high-quality guest service, where your work will be very important in making sure our guests' experiences exceed their expectations.

Responsibilities:

• Provide exceptional support to guests throughout their stay, acting as the main point of contact, available via WhatsApp, email, and phone.

• Building relationships with our guests for many years to come.

• Ensuring efficient and effective communication flow with other departments and management.

• Demonstrate instant availability to respond promptly to all chats, calls, emails, company inquiries, and communication needs on all platforms throughout the day.

• Input OTA, direct booking, & agent leads into our PMS and keep up-to-date records of all system updates.

• Have the ability to attend any inquiry from our guests and to provide a unique stay and experiences for them. Our goal is to ensure that every qualified inquiry gets converted into a booking and a engaged client.

• Follow up on all OTA, direct, and agent leads, updating the PMS as necessary.

• Coordinate with the admin team on the entire booking process, from the contract stage to payment, to checkout and deposit return.

• Generate and send daily and weekly owner booking reports and obtain approvals from property owners.

Qualifications

• Work in the office

• Strong relationship-building skills

• Fluent written and spoken English / Spanish is a must.

• A great degree from a great university, or equivalent experience.

• Personally, have a great interest in multiple subjects

• Understanding of luxury travel and travellers

• Willing to help, a crucial Team player and positive energy.

• Excellent & Adaptable communication skills: able to alter style whilst remaining clear and concise.

• Multi-tasking at speed: Analytical thinking while maintaining attention to detail and achieving deadlines.

• Warm and friendly character who is efficient, accurate, and constantly demanding excellence.

• Independent to manage own agenda and to meet schedules while maintaining the capability to follow guidelines, procedures and standards set by the management.

• Entrepreneurial flair: comfortable getting your hands dirty and taking on a variety of tasks.

• Detail-oriented team player as first contact with our guests, greenting the in a polite and well-spoken manners.

• Ideally, the ability to speak a third language. Dutch, German or French is valuable. 

• Excellent typing skills

• Technology savvy, experience with OTAs and other similar platforms. 

• Impeccable work ethics and solid commitment. 

• Strong organizational and time management skills, with the ability to multitask effectively and collaboratively.

• Strong sales and customers relationship-building skills

• Strong understanding of the company, culture, and what it means to be a luxury rental provider and travel concierge.

• Exceptional written and verbal communication skills.

• Proficiency in using WhatsApp, email, and phone communication tools, as well as PMS systems and data management

• Familiarity with various platforms, such as Airbnb, VRBO, and booking.com

What you can expect

• The opportunity to work as much, or as little, as you want.

• Everything you need to do the job.

• Hospitality Industry: We’re a 24/7 business, so you’ll need to work on weekend and holidays.

• Freedom to implement your own ideas.

• Responsibility from day one, with experienced, supportive team members around you.

• Get paid to learn in a hands-on environment.

• Opportunities to progress in the company.

• The opportunity to meet guests from all over the world.

• A chance to work in a vibrant and fun environment with like-minded individuals.

• More than just a job.

• Salary: Based on experience.

• Incentive bonus: TBD.

Enviar CV actualizado a: [email protected]

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada26 may.

Inglés Atención al cliente Outlook Negociación Experiencia del cliente Satisfacción del cliente Atención telefónica Comercio minorista Introducción de datos Gestión del tiempo

Sobre Miphai

En Miphai diseñamos y confeccionamos vestidos de invitada y novia con un objetivo claro: que te sientas espectacular. Cuidamos hasta el último detalle en patronaje, tejidos y confección para ofrecer diseños que sientan bien de verdad. Somos una marca en crecimiento, con presencia online y tiendas físicas, y buscamos personas que compartan nuestra pasión por la moda y la atención al detalle.

Tu misión

Buscamos una persona para reforzar nuestro equipo de atención al cliente en el turno de tarde. Serás la voz y la imagen de Miphai en todas nuestras vías de comunicación, ofreciendo un trato cercano, profesional y resolutivo.

Responsabilidades

• Atención de consultas por email, WhatsApp, chat web y redes sociales.

• Gestión de dudas sobre productos, pedidos, envíos y devoluciones.

• Acompañar a las clientas en su proceso de compra, resolviendo incidencias con empatía y rapidez.

• Coordinación con el equipo logístico y de tienda para resolver casos.

• Registro de tickets e incidencias en nuestro sistema.

• Propuesta de mejoras en la experiencia de cliente.

Lo que ofrecemos

• Contrato de 40 horas semanales.

• Trabajo presencial en nuestras oficinas

• Incorporación a una marca en pleno crecimiento con un equipo joven y dinámico.

• Formación inicial sobre nuestros productos y procesos.

Lo que buscamos

• Experiencia previa en atención al cliente (sector moda o e-commerce, muy valorable).

• Excelente comunicación escrita y oral.

• Actitud resolutiva, paciente y orientada al detalle.

• Capacidad para gestionar varios canales de forma simultánea.

• Nivel alto de español y valorable inglés/francés para atención internacional.

• Ganas de crecer en un entorno dinámico y exigente.

Te estamos esperando!