Ofertes d'ocupació per a Atenció al client a Asturias

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Jira SaaS Office

We are looking for a GTM Systems Specialist to join our Global Automations team and become the go-to expert for resolving system-related requests from our Sales, Marketing, Customer Experience, and Partnerships teams.

This role is perfect for someone who loves solving puzzles, helping others, and bringing structure to chaos. You´ll be responsible for managing the ticket lifecycle-from triage to resolution-across core business systems such as HubSpot, Chili Piper, Intercom, and other GTM tools as well as key GTM processes. You will play a crucial role in keeping our GTM engine running smoothly, ensuring issues are solved fast, root causes are documented, and users are enabled with scalable solutions.

Over time, you´ll also have the chance to improve automation, drive small process improvement projects, and reduce recurring issues by proactively building fixes.

Responsibilities
- Own the GTM ticket queue: triage, troubleshoot, and resolve requests efficiently.
- Support our GTM teams by solving CRM issues, automation errors, user access, routing, and field management tasks, among others.
- Document fixes and resolutions clearly to create a scalable knowledge base.
- Collaborate closely with the Automations, Data, and RevOps teams to prioritize systemic fixes over temporary patches.
- Identify recurring issues and contribute to automation or process enhancement initiatives.
- Support system testing when launching new GTM tools or updates.
- Train team members and stakeholders on system usage, new workflows, and changes.

Requirements
- Experience in a Revenue Operations, Business Systems, or Sales/Marketing Ops role.
- Proven ability to solve problems fast, document clearly, and manage priorities in a ticket-based environment.
- Proven experience with HubSpot or any CRM where you have personally executed automation.
- Familiarity with GTM tools like Zapier, CPQ systems, automation platforms, or routing tools.
- Strong logical thinking and process mindset.
- Comfortable navigating technical systems, and a fast learner of new platforms.
- Autonomous, detail-oriented, and driven to solve user problems.
- Strong written communication skills and a love for clarity and documentation.

Nice to Have
- Previous experience working in a SaaS or B2B company.
- Exposure to automation tools, lifecycle workflows, or integrations.
- Familiarity with ticketing systems like Jira, Zendesk, or similar.
- Spanish, Portuguese, French, or German language skills (big plus, but not required!).

This is a great opportunity for someone who wants to combine technical curiosity, problem-solving, and cross-team collaboration to make a real difference in how our go-to-market teams operate at scale.

Perks of being part of our team
- Save expenses with Cobee and get your salary in advance with Payflow
- Healthy life with Gympass and Alan private health insurance
- Language classes with Yolk Academy
- Syra and Apeteat discounts
- Breakfast in the office, Apeteat meals, and organic fruit
- Flexible schedules , pet friendly and no dress code!
- Is this you?! Come rock the world with us!

About Factorial HR

Factorial is an all-in-one HR Software fast-growing startup founded in 2016. Our mission is to help SMEs automate HR workflows, centralize people data and make better business decisions. We currently serve thousands of customers in over 60 countries, and we´ve built a super diverse and multicultural team of over 1,000 people in Barcelona, Brazil, Mexico, and the U.S.

Do you want to know more about us?

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Empresa: Red Ofisat SLU Población: Valencia-ESP-46025 País: España (ES) Marca: Red Ofisat

Lo que conseguimos

Atiende y/o realiza llamadas a clientes siguiendo los protocolos de comunicación establecidos por la empresa en relación al trato con el usuario, para los distintos tipos de servicios solicitados: Consultas, Reclamaciones, Gestión de citas de revisiones, Actualización de datos de clientes, Citación para los controles de calidad, Etc.

Siguiendo el plan establecido por su responsable realiza la gestión de rutas para los técnicos y/o zonas que se le hayan asignado, y da el apoyo administrativo necesario al técnico durante la ruta de trabajo (entre otros, el traspaso de piezas entre técnicos). Además si fuera necesario realiza el cambio en la gestión de rutas si hubiera avisos de última hora.

Reporta de la actividad realizada y de las incidencias surgidas a su responsable.

Lo que nos hace triunfar

Formación Profesional como administrativo y/o marketing.

1 año de experiencia en puestos similares o 2 años como agente de telemarketing en call center.

Mentalidad de servicio, dotes comerciales, trabajo en equipo, y capacidad de relación.

Puedes contar con

Nuestras marcas tienen una trayectoria reconocida y somos líderes de mercado.

Somos la referencia del sector en Posventa.

Trabajamos con una conciencia sostenible y apostamos por la diversidad y el respeto a todas las personas para garantizar la igualdad, de manera que todas las identidades y orientaciones sexuales sean reconocidas y valoradas, sin discriminar por ninguna condición cultural, social o personal.

Los valores corporativos están muy presentes en el día a día del trabajo (espíritu emprendedor, confianza, integridad y pasión).

La empresa se preocupa por la conciliación con medidas como la ampliación de permisos laborales y del periodo de disfrute de las vacaciones.

Ofrecemos un amplio catálogo de formación continua y programas de desarrollo para hacer crecer a nuestros talentos.

El ambiente de trabajo y el compañerismo son excelentes. Nuestros equipos saben crear un ambiente positivo para superar cualquier reto y tener éxito.

Lo que nos hace diferentes

Cuidamos de un clima mejor. En cada hogar y en nuestro entorno. Como empresa familiar de éxito, llevamos más de 150 años haciendo honor a esta afirmación. Somos uno de los principales proveedores mundiales de bombas de calor, servicios digitales y aparatos de calefacción de gas eficientes, y ofrecemos soluciones de ahorro energético.

La sostenibilidad está presente en todas las áreas de Vaillant Group. En la oficina, en los centros de producción y en la carretera. Alrededor de 16.000 empleados de más de 70 países se comprometen a ello cada día. Como equipo internacional, asumimos la responsabilidad por nuestro futuro y el de nuestro planeta. Promovemos tu desarrollo personal para que puedas actuar con pasión y juntos podamos garantizar un clima mejor.

Ven a formar parte de Vaillant Group y ayúdanos a dar forma al futuro de la climatización!

Promovemos la igualdad y no toleramos ninguna forma de discriminación en nuestros procesos de selección. Valoramos la singularidad de cada individuo y animamos a todas las personas a que presenten su candidatura.

Contacto:

Patricia Suarez

+34944896397

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Inglés Marketing Atención al cliente Negociación Comunicación Satisfacción del cliente Comercio minorista Gestión del tiempo Medios de comunicación social Gestión de inventarios

El Almacén Fotovoltaico , empresa Andaluza líder en la distribución fotovoltaica, necesita para el Departamento de Atención al Cliente. La mejor profesional de Granada con experiencia comercial, preferiblemente en venta de material fotovoltaico.

Requisitos:

• Habilidades comunicativas y enfocadas a cerrar ventas.
• Experiencia demostrable departamento comercial. Es preferible experiencia previa en venta de sistemas fotovoltaicos.
• Persona resolutiva y con ganas de aprender.
• Se valorarán conocimientos en dimensionado de sistemas fotovoltaicos y programas de cálculo de instalaciones Pvsol, Pvsyst.
• Es deseable tener conocimiento de inversores de marcas como: Huawei, Solis, APSystems, Voltronic, Fronius o Victron. 
• Conocimiento de marcas y modelos de módulos fotovoltaicos & estructuras.

Descripción del puesto:

• Técnico Comercial en venta para distribución de material para sistemas fotovoltaicos.
• Atención al cliente.
• Elaboración y seguimiento de ofertas y pedidos a través de CRM.
• Prospección de mercado y fidelización de cartera de clientes.
• Apertura de nuevos canales de distribución.
• Puesta en marcha remota de sistemas fotovoltaicos.
• Reportar a la dirección comercial la gestión de las cuentas de los clientes.
• Asesoramiento técnico y dimensionado de instalaciones.

Formación:

• Se valora:
• Formación Profesional Grado Superior - Electricidad y Electrónica.
• Máster en energías renovables.

Se ofrece:

1. Trabajo a jornada completa de lunes a viernes, 40 horas semanales en nuestras oficinas de Granada (Churriana de la Vega).
2. Contrato indefinido.
3. Formación continua a cargo de la empresa.
4. No se precisa viajar.
5. Buen Rollo, cafés, refrescos y snack a cargo de la empresa ;)

Incorporación inmediata.

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IoT

1GLOBAL is a technology-driven global mobile communications provider dedicated to empowering enterprises worldwide to unlock the full growth potential of mobile connectivity. With a best-in-class telecom technology platform, a comprehensive suite of globally viable regulatory licenses, and privileged access to the telecom wholesale market, 1GLOBAL is uniquely positioned to deliver seamless compliance and connectivity solutions. Serving the world's leading banks, corporations, and digital-first businesses—including neo-banks, travel companies, and payment service providers—1GLOBAL connects over 43 million devices globally.

 
With 2024 full-year revenue exceeding US$100 million, 1GLOBAL is a profitable business generating significant cash flows to fund its ongoing investments in infrastructure, transformation, and growth. 2024 saw major client wins and marked 1GLOBAL's evolution from a multi-market telecommunication provider to a global technology-driven mobile connectivity powerhouse.

 
Established in 2022 by experienced tech founders and entrepreneurs Hakan Koç and Pyrros Koussios, 1GLOBAL is a European technology leader driving digital transformation in the global telecommunications market. It operates as a fully regulated Mobile Virtual Network Operator ("MVNO") in nine countries and as a regulated telecommunications operator in an additional 31 countries. Headquartered in the Netherlands, with world-class R&D hubs in Lisbon, Berlin, and São Paulo, 1GLOBAL employs over 450 experts across 13 countries.

Position Overview

We are looking for a highly motivated and customer-focused IoT Customer Success Manager (CSM) to manage and grow relationships with 1GLOBAL's IoT customers. In this critical role, you'll be responsible for delivering an exceptional end-to-end customer experience across our telecom services, from onboarding through to ongoing service delivery and support.

As an IoT CSM, you will work closely with cross-functional teams, including Sales, Technical Support, and Product, to ensure customers derive maximum value from our solutions. You will also drive service performance reviews, lead service improvement initiatives, and act as a trusted advisor to your IoT accounts.

Key Responsibilities

• Own the overall customer relationship and experience across 1GLOBAL services for assigned IoT and eSIM B2B2C accounts
• Lead smooth and professional onboarding processes, ensuring customers are set up for long-term success
• Manage ongoing service delivery, acting as the key point of contact for service-related queries and escalations
• Coordinate with internal teams (Support, Network Operations, Sales, Product) to resolve issues and improve customer outcomes
• Conduct regular Service Reviews and performance reporting, identifying and executing Service Improvement Plans as needed
• Build strong, long-term relationships that drive retention, growth, and advocacy
• Monitor usage trends and customer health metrics to identify risks and opportunities for expansion
• Champion the voice of the customer internally to influence product and process improvements

• Experience in a customer-facing role within the telecommunications industry (Mobile, IoT, M2M, eSIM solutions)
• Strong knowledge of telecom service delivery, connectivity platforms, and IoT customer expectations
• Exceptional interpersonal and relationship management skills
• Excellent written and verbal communication; capable of delivering clear, impactful updates to both technical and non-technical stakeholders
• Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment
• Comfortable leading cross-functional initiatives and influencing without direct authority
• A proactive problem-solver who thrives in a customer-first culture

Why 1GLOBAL?

• Growth Opportunities: Advance your career in one of the fastest growing telecommunications companies, expanding over 40% year-on-year under the leadership of successful tech entrepreneurs
• Major Transaction Exposure: Be in the driver's seat for transactions that will have an impact on the future telco industry
• Work with a Talented Team: From the Board and the Founders to the Senior Management Team, you will collaborate daily with the most capable and renowned external advisors, and constantly being exposed to talented and driven individuals
• Dynamic Work Environment: Thrive in a collaborative, fast-paced workplace where innovation is encouraged, and every contribution counts
• Professional Development: Work alongside industry experts to enhance your skills and knowledge in a cutting-edge field
• International Experience: Gain opportunities to work in different 1GLOBAL offices around the world as you grow within the company
• Open Communication Culture: Join a team where your ideas are heard, and open dialogue is encouraged, fostering a supportive and transparent work environment
• Get Things Done Attitude: Be part of a results-driven team that values efficiency, creativity, and the drive to make a tangible impact in the industry

1GLOBAL is an equal opportunity employer, we value your character as much as your talent. Diversity drives our innovation, and we offer a collaborative, dynamic, and international work environment. We are excited for you to join our mission to revolutionise connectivity globally.

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Android iOS Office ITIL

Job Specification: End User Service Support Engineer

Role Overview

The purpose of the role is to resolve technical issues and requests onsite that remote functions are unable to address. The role represents the Technology team in onsite incident, problem management, projects and software delivery. The role also builds relationships with other international support teams to create a cohesive support team, consult with local business and senior leadership to evaluate support requirements and execution planning. Finally, the role drives local optimization efforts and technology adoption of end user services related applications and systems.

_________________________________________________________________________________________________________

Responsibilities:

• Analyses and resolves information system issues related to the desktop computing environment, network applications, production applications, and hardware.
• Build and deploy Windows, Mac or other hardware for new joiner laptops and laptop upgrades.
• Deploy other hardware requested through arranged collection in the IT dept. or set up at the user’s desk.
• Local asset management.
• Support and assist users with JML (Joiner, mover leaver) process
• Support and maintain local conference and meeting room equipment
• To ensure that all logged tickets are consistently acknowledged, prioritised, investigated, owned and resolved to agreed targets as defined in the Service Level Agreement (SLAs).
• Resolves, routes, or escalates service requests to senior technicians or functional teams as necessary.
• Manage calls with 3rd party suppliers where necessary through to closure
• Escalate calls where necessary to the support manager, report on status of outstanding calls
• Builds relationships with other international support teams to create a cohesive support team
• Assists senior staff with functional tasks to support end user service projects such as software upgrades, patching, computer imaging, network upgrades, etc.
• Consult with local business and senior leadership to evaluate support requirements and execution planning.
• Drive local optimization efforts by identifying service issues and implementing improvements by automation, self-service and other measures.
• Drive technology adoption of end user services related applications and systems
• Support Audits related activities alongside other tech functions and business.
• Technical support for local applications where applicable alongside other tech or business teams Technical Expertise

Candidate Profile

Professional Skills:

• Excellent technical knowledge in all key areas of EUS technologies, e.g.
• Windows and Mac OS
• Microsoft Office 2016, Office 365 & Teams
• iOS and Android devices
• Hardware and Peripherals
• Mobile devices

Skills about

• Call Management Systems, especially Service Now
• Teams conferencing and enterprise voice
• Audio visual systems (TV/Projector systems) and conference technology
• SCCM
• Basic Network Skills
• ITIL certified
• Experience in working in an international environment

Personal Skills:

• Ability to communicate effectively with members of the support team, customers and 3rd parties
• Ambitious and articulate with a desire to progress their career
• Excellent customer service skills
• Well, presented
• Ability to stay calm under pressure, Organized approach to work
• Ability to manage multiple tasks at the same time
• Positive and adaptable attitude,Collaborative workstyle
• English Language Skill

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API

1GLOBAL is a technology-driven global mobile communications provider dedicated to empowering enterprises worldwide to unlock the full growth potential of mobile connectivity. With a best-in-class telecom technology platform, a comprehensive suite of globally viable regulatory licenses, and privileged access to the telecom wholesale market, 1GLOBAL is uniquely positioned to deliver seamless compliance and connectivity solutions. Serving the world's leading banks, corporations, and digital-first businesses—including neo-banks, travel companies, and payment service providers—1GLOBAL connects over 43 million devices globally.

 
With 2024 full-year revenue exceeding US$100 million, 1GLOBAL is a profitable business generating significant cash flows to fund its ongoing investments in infrastructure, transformation, and growth. 2024 saw major client wins and marked 1GLOBAL's evolution from a multi-market telecommunication provider to a global technology-driven mobile connectivity powerhouse.

 
Established in 2022 by experienced tech founders and entrepreneurs Hakan Koç and Pyrros Koussios, 1GLOBAL is a European technology leader driving digital transformation in the global telecommunications market. It operates as a fully regulated Mobile Virtual Network Operator ("MVNO") in nine countries and as a regulated telecommunications operator in an additional 31 countries. Headquartered in the Netherlands, with world-class R&D hubs in Lisbon, Berlin, and São Paulo, 1GLOBAL employs over 450 experts across 13 countries.

Position Overview

We are looking for a highly motivated and customer-focused Customer Success Manager (CSM) to manage and grow relationships with 1GLOBAL's B2B2C eSIM partners. In this critical role, you'll be responsible for delivering an exceptional end-to-end customer experience across 1GLOBAL telecom services, from onboarding through to ongoing service delivery and support.

As a CSM, you will work closely with cross-functional teams including Sales, Technical Support, and Product to ensure customers derive maximum value from our solutions. You will also drive service performance reviews, lead service improvement initiatives, and act as a trusted advisor to your accounts.

Key Responsibilities

• Own the overall customer relationship and experience across 1GLOBAL services for assigned eSIM B2B2C accounts
• Lead smooth and professional onboarding processes, ensuring customers are set up for long-term success
• Manage ongoing service delivery, acting as the key point of contact for service-related queries and escalations
• Coordinate with internal teams (Support, Network Operations, Sales, Product) to resolve issues and improve customer outcomes
• Conduct regular Service Reviews and performance reporting, identifying and executing Service Improvement Plans as needed
• Build strong, long-term relationships that drive retention, growth, and advocacy
• Monitor usage trends and customer health metrics to identify risks and opportunities for expansion
• Champion the voice of the customer internally to influence product and process improvements

• Experience in a customer-facing role within the telecommunications industry (Mobile services, eSIM solutions, API integrations, business process, partnership management)
• Strong knowledge of telecom services, connectivity platforms, and channel/partner expectations and management
• Exceptional interpersonal and relationship management skills
• Excellent written and verbal communication; capable of delivering clear, impactful updates to both technical and non-technical stakeholders
• Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment
• Comfortable leading cross-functional initiatives and influencing without direct authority
• A proactive problem-solver who thrives in a customer-first culture

Why 1GLOBAL?

• Growth Opportunities: Advance your career in one of the fastest growing telecommunications companies, expanding over 40% year-on-year under the leadership of successful tech entrepreneurs
• Major Transaction Exposure: Be in the driver's seat for transactions that will have an impact on the future telco industry
• Work with a Talented Team: From the Board and the Founders to the Senior Management Team, you will collaborate daily with the most capable and renowned external advisors, and constantly being exposed to talented and driven individuals
• Dynamic Work Environment: Thrive in a collaborative, fast-paced workplace where innovation is encouraged, and every contribution counts
• Professional Development: Work alongside industry experts to enhance your skills and knowledge in a cutting-edge field
• International Experience: Gain opportunities to work in different 1GLOBAL offices around the world as you grow within the company
• Open Communication Culture: Join a team where your ideas are heard, and open dialogue is encouraged, fostering a supportive and transparent work environment
• Get Things Done Attitude: Be part of a results-driven team that values efficiency, creativity, and the drive to make a tangible impact in the industry

1GLOBAL is an equal opportunity employer, we value your character as much as your talent. Diversity drives our innovation, and we offer a collaborative, dynamic, and international work environment. We are excited for you to join our mission to revolutionise connectivity globally.

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Como parte del equipo de Servicio de atención al cliente en Flor Trujillo Fisioterapia, serás responsable de brindar apoyo y asistencia a nuestros clientes. Tus tareas diarias incluirán atender llamadas telefónicas, gestionar consultas y garantizar la satisfacción del cliente en todas las interacciones. Este es un puesto de medio tiempo y se realizará de manera presencial en nuestras instalaciones ubicadas en Granada.

Requisitos

• Experiencia en soporte al cliente y satisfacción del cliente.
• Dominio en etiqueta telefónica y servicios de atención al cliente.
• Habilidades en la experiencia del cliente para proporcionar un trato excepcional.
• Otras aptitudes valoradas incluyen la capacidad de trabajar en equipo, buena comunicación y una actitud proactiva hacia la resolución de problemas.

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• Publicada1 de set.

Teletreball Office

📢 ¿Quieres desarrollar tu carrera en un entorno internacional trabajando en el área de clientes corporativos? Buscamos profesionales para el puesto de Back Office KYC (Know Your Customer).

👉 No se trata de un call center, sino de un rol administrativo y documental en contacto con clientes B2B.

🔎 Lo que harás:

• Gestión administrativa de procesos KYC.
• Verificación documental y actualización de bases de datos.
• Soporte a clientes corporativos en cumplimiento normativo.
• Uso de CRM y herramientas digitales.

✨ Qué ofrecemos:

• Contrato inicial de 6 meses (con continuidad).
• Jornada completa: lunes a viernes (09:00–18:00).
• Modalidad híbrida (presencial + teletrabajo tras periodo inicial).
• Salario competitivo: 22.000 € brutos/año + incentivos + tarjeta gourmet.

🌍 Lo que buscamos en ti:

• Inglés alto + otro idioma europeo (neerlandés, sueco, alemán o finlandés especialmente valorados).
• Experiencia mínima de 6 meses en gestión administrativa, verificación de datos o tramitación documental.
• Capacidad organizativa, atención al detalle y orientación a la calidad.

📌 Si eres una persona meticulosa, con capacidad analítica y quieres crecer en un entorno multinacional, ¡esta es tu oportunidad!

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Inglés Marketing Atención al cliente Formación Negociación Satisfacción del cliente Atención telefónica Comercio minorista Medios de comunicación social Gestión de inventarios

[CONTRATACIÓN URGENTE / DISPONIBILIDAD INMEDIATA]

Laboratorio de Análisis Clínicos veterinarios selecciona candidato para incorporar al departamento de Atención al cliente.

La persona seleccionada se encargará de las siguientes funciones:

Atención telefónica:

• Soporte telefónico a los usuarios de las aplicaciones informáticas de la compañía.
• Seguimiento de las incidencias.
• Apoyo a facturación.

Requisitos:

• Disponibilidad inmediata
• Persona dinámica y con capacidad para trabajar en equipo.
• Disponibilidad para trabajar de martes a sábado.
• Experiencia mínima de un año en puesto similar.

Tipo de puesto:

Jornada completa

Educación:

• FP Grado Medio (Deseable)

Experiencia:

• Atención al cliente: 1 año