Ofertes d'ocupació per a Atenció al client a Asturias

• Nivell d'experiència---
• Tipus de contracteA temps complert
• PublicadaNova

Are you a customer-oriented person who is passionate about customer experience and have high energy, dynamic striving for achieving the best in what you do? Are you action-oriented and enjoy working in a fast-paced environment?

Then this role is for you!

We have an exciting opportunity as a Customer Experience Partner!

You'll be joining an exceptional team passionately committed to delivering outstanding service to our customers!

We Offer

In Maersk, we put you in the driver seat of your own career, and you will be trusted and empowered to take on new challenges. We offer you an exciting global career at the forefront of world trade. And thanks to our global scale, you will be well-positioned to explore opportunities at Maersk around the world. The many other highlights include the most modern talent development initiatives and competitive benefits. We are proud of our people who define our company’s industry leadership, global team culture and customer-centric focus every day. 

Having substantial operations in over 130 countries, we work across continents, across cultures and with individuals from all walks of life. This drives our ambition, to create equitable and inclusive workplaces where every individual can have a sense of belonging.

And much more:

• Industry-leading talent development initiatives and competitive benefits.
• Flexible Workplace Policy and working hours.
• Access to internal training opportunities.
• Excellent benefits to employees, including a competitive pension scheme, health insurance, etc.
  
  

• Manage and monitor the end-to-end shipment process.
• Coordinate with various stakeholders in shipment process handling.
• Orchestrate the overall flow of an end-to-end shipment.
• Provide a value add to the customers through effective business solutions by having good business knowledge / process understanding.
• Query Resolution with shippers/Customers/Key Account Managers/other stakeholders, timely resolution, and response to customers.
• Maintain a customer centric approach thereby helping to avoid occurrence of errors and take preventive measures to eliminate repetition of errors.
• Prepare and submit all documents in a timely and accurate manner and keep the internal/external stakeholders informed of the status.
• Responsible for cross sell/up sell, customer retention.
• Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation.
• Identify deviations in process as compared to IOPs and share the same proactively with the customer & reporting head.
• Respond to all enquiries in a timely and accurate manner & escalate difficulty as defined in SOPs / IOPs.
• Maintain effective and proactive communication – by regularly participating in conference calls with the clients to enable seamless process flow.
• Record and report the performance that help provide suitable recommendations on: Service delivery wins + Service failures.
• Work with the KCMs/ Commercial team to establish and strengthen customer relationships.
• Comply to specific customer SOP and monitor respective KPIs.
• Execute reports or other tasks assigned by Team Leader/Manager.
  
  

• Experience with logistics/supply chain and related areas.
• Fluency in both Spanish and English.
• Excellent communication skills and the ability to communicate confidently for coordination with stakeholders.
• Stakeholder management skills and relationship building.
• Passion to drive closures & high-level customer service orientation – Customer Centricity.
• Result orientation.
• Well-organized when working under pressure.
• Team player – Works together with others in the business unit to achieve results, fosters teamwork.
• Good understanding of operational processes.
• Conveys a sense of urgency and drives issues to closure, persists despite obstacles and opposition.
• Positive and proactive attitude.
  
  

• Nivell d'experiència---
• Tipus de contracteA temps complert
• PublicadaNova

Looking for a skilled Warehouse specialistWolfiek Group is an emerging e-Commerce startup based in Poblenou, dedicated to selling and distributing select brands worldwide.

With our offices and warehouse located conveniently near Marina/Bogatell metros, our small yet ambitious team of fewer than 15 individuals is looking to expand.About the Role:The Warehouse specialist plays a pivotal role in streamlining warehouse operations, enhancing efficiency, and ensuring the seamless flow of goods from suppliers to our customers.This multifaceted position encompasses a broad range of responsibilities:Product Location & Stock Control: Develop and maintain an organized and clean warehouse layout for optimal space utilization and easy product access.

Label the products in a way that it results easy and fast to locate them.

Know all the time if we have or not available stock, so this information could be uploaded to our online shops.Warehouse Maintenance: Uphold high standards of cleanliness, organization, and safety in compliance with regulations, ensuring a productive work environment.Logistics Coordination: (Inbounds) Oversee the receipt, classification, and registration of new inventory and returned items.

ensuring products are accurately documented and stored.

(Outbounds) Manage the preparation, packaging, and dispatching of customer orders, guaranteeing efficient and timely delivery.Who We're Looking For:An organized, meticulous individual with a keen eye for detail and the ability to manage time and tasks efficiently.Autonomous and proactive in solving logistical problems creatively.Proficiency in both Spanish and English to effectively communicate with our team.Previous experience in supply chain is highly valued.A genuine interest and knowledge of our products, as passion for what we sell is part of our identity.The role requires a blend of computer literacy for administrative tasks and physical involvement in shipping preparations.Join Us:If you're eager to be part of our growth journey and have the skills for warehouse logistics management, we invite you to apply.

Embrace the opportunity to contribute to our company's success while deepening your understanding of supply chain and e-commerce operations.Application Process:If you are a motivated professional ready to make a significant impact, please submit your resume and a cover letter detailing your relevant experience to ******

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada22 de juny

Teletreball Office

At Hudl, we build great teams. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces.

We think of ourselves as the team behind the team, supporting the lifelong impact sports can have: the lessons in teamwork and dedication; the influence of inspiring coaches; and the opportunities to reach new heights. That’s why we help teams from all over the world see their game differently. Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more.

Ready to join us?

Your Role

We’re looking for a Support Specialist for our Capture and Scouting solutions in Barcelona, Spain. You'll be responsible for working directly with clients from various sports and organizations across Europe and other regions of the world. As a team, our goal is to understand our clients' pain points and help them make the most of our solutions.

For this role, we're currently considering candidates who live within a commuting distance of our office in Barcelona, and are available to work from our office at least three days per week.

Must-Haves

• Thrive on the front lines. Whether it’s over phone calls, video conferences or emails, you don’t shy away from answering users’ questions.
• A problem solver. You're easily able to see the world through someone else's eyes and find the best feasible solution for them. Running diagnostics to troubleshoot and resolve technical problems is a breeze for you.
• A confident communicator. You're able to relay solutions with a clear approach and a human touch ensuring issues with varying degrees of technical complexity are resolved or escalated.
• Flexible. You’re available to work weekends and handle requests through multiple channels. You show resilience in a fast-paced, ever-changing environment.
• A team player. You can be an internal advocate for evolving customer needs while collaborating with our product teams to surface customer insights.
  
  

• Knowledgeable. If you’ve had the opportunity to use Wyscout, Instat or Focus cameras before, that would be valuable.
• Experienced in tech support. As our users' first point of contact, it’s a plus if you’ve had a previous role where you answered calls and emails that ranged from how-to questions to technical troubleshooting.
• Multilingual. You are fluent in English and any other European language is a plus.
  
  

• Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time above any required statutory leave, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
• Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas.
• Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
• Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech you need to do your best work.
• Support your wellbeing. Depending on location, we offer medical and retirement benefits for employees—but no matter where you’re located, we have resources like our Employee Assistance Program and employee resource groups to support your mental health.
  
  

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada22 de juny

Looking for a skilled Warehouse specialist Wolfiek Group is an emerging e-Commerce startup based in Poblenou, dedicated to selling and distributing select brands worldwide. With our offices and warehouse located conveniently near Marina/Bogatell metros, our small yet ambitious team of fewer than 15 individuals is looking to expand.

About the Role: The Warehouse specialist plays a pivotal role in streamlining warehouse operations, enhancing efficiency, and ensuring the seamless flow of goods from suppliers to our customers.

This Multifaceted Position Encompasses a Broad Range Of Responsibilities

Product Location & Stock Control: Develop and maintain an organized and clean warehouse layout for optimal space utilization and easy product access. Label the products in a way that it results easy and fast to locate them. Know all the time if we have or not available stock, so this information could be uploaded to our online shops.Warehouse Maintenance: Uphold high standards of cleanliness, organization, and safety in compliance with regulations, ensuring a productive work environment.Logistics Coordination: (Inbounds) Oversee the receipt, classification, and registration of new inventory and returned items. ensuring products are accurately documented and stored. (Outbounds) Manage the preparation, packaging, and dispatching of customer orders, guaranteeing efficient and timely delivery.

Who We're Looking For: An organized, meticulous individual with a keen eye for detail and the ability to manage time and tasks efficiently.Autonomous and proactive in solving logistical problems creatively.Proficiency in both Spanish and English to effectively communicate with our team.Previous experience in supply chain is highly valued.A genuine interest and knowledge of our products, as passion for what we sell is part of our identity.The role requires a blend of computer literacy for administrative tasks and physical involvement in shipping preparations. Join Us: If you're eager to be part of our growth journey and have the skills for warehouse logistics management, we invite you to apply. Embrace the opportunity to contribute to our company's success while deepening your understanding of supply chain and e-commerce operations.

Application Process: If you are a motivated professional ready to make a significant impact, please submit your resume and a cover letter detailing your relevant experience to ******

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada21 de juny

Are you a customer-oriented person who is passionate about customer experience and have high energy, dynamic striving for achieving the best in what you do? Are you action-oriented and enjoy working in a fast-paced environment?

Then this role is for you!

We have an exciting opportunity as a Customer Experience Partner!

You'll be joining an exceptional team passionately committed to delivering outstanding service to our customers!

We Offer

In Maersk, we put you in the driver seat of your own career, and you will be trusted and empowered to take on new challenges. We offer you an exciting global career at the forefront of world trade. And thanks to our global scale, you will be well-positioned to explore opportunities at Maersk around the world. The many other highlights include the most modern talent development initiatives and competitive benefits. We are proud of our people who define our company’s industry leadership, global team culture and customer-centric focus every day. 

Having substantial operations in over 130 countries, we work across continents, across cultures and with individuals from all walks of life. This drives our ambition, to create equitable and inclusive workplaces where every individual can have a sense of belonging.

And much more:

• Industry-leading talent development initiatives and competitive benefits.
• Flexible Workplace Policy and working hours.
• Access to internal training opportunities.
• Excellent benefits to employees, including a competitive pension scheme, health insurance, etc.
  
  

• Manage and monitor the end-to-end shipment process.
• Coordinate with various stakeholders in shipment process handling.
• Orchestrate the overall flow of an end-to-end shipment.
• Provide a value add to the customers through effective business solutions by having good business knowledge / process understanding.
• Query Resolution with shippers/Customers/Key Account Managers/other stakeholders, timely resolution, and response to customers.
• Maintain a customer centric approach thereby helping to avoid occurrence of errors and take preventive measures to eliminate repetition of errors.
• Prepare and submit all documents in a timely and accurate manner and keep the internal/external stakeholders informed of the status.
• Responsible for cross sell/up sell, customer retention.
• Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation.
• Identify deviations in process as compared to IOPs and share the same proactively with the customer & reporting head.
• Respond to all enquiries in a timely and accurate manner & escalate difficulty as defined in SOPs / IOPs.
• Maintain effective and proactive communication – by regularly participating in conference calls with the clients to enable seamless process flow.
• Record and report the performance that help provide suitable recommendations on: Service delivery wins + Service failures.
• Work with the KCMs/ Commercial team to establish and strengthen customer relationships.
• Comply to specific customer SOP and monitor respective KPIs.
• Execute reports or other tasks assigned by Team Leader/Manager.
  
  

• Experience with logistics/supply chain and related areas.
• Fluency in both Spanish and English. French would be nice to have!
• Excellent communication skills and the ability to communicate confidently for coordination with stakeholders.
• Stakeholder management skills and relationship building.
• Passion to drive closures & high-level customer service orientation – Customer Centricity.
• Result orientation.
• Well-organized when working under pressure.
• Team player – Works together with others in the business unit to achieve results, fosters teamwork.
• Good understanding of operational processes.
• Conveys a sense of urgency and drives issues to closure, persists despite obstacles and opposition.
• Positive and proactive attitude.
  
  

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada21 de juny

Office

Kapsch is one of Austria's most successful global technology companies. With its comprehensive ITS (Intelligent Transportation Systems) portfolio, Kapsch is actively addressing the challenges of the present and the future with intelligent mobility solutions in a wide range of application areas. As a family-owned company founded in 1892 and headquartered in Vienna, Kapsch can look back on 130 years of experience with the future.

En Kapsch, estamos buscando alguien para desempeñar las siguientes

Funciones

• Mantenimiento, Conservación, Reparación, Gestión de Infraestructura y Nuevas Instalaciones del Sistema Centralizado de Gestión del Tráfico, del Ayuntamiento de Málaga.
• Dar soporte a otras prestaciones del cliente.
  
  

• FP electricidad / electrónica.
• Conocimientos de electrónica analógica y digital: Manejo de instrumentación, montaje de componentes y reparación de equipos.
• Conocimientos básicos de Comunicaciones por cable y fibra óptica.
• Indispensable: Carnet de conducir, conocimientos informáticos y paquete Office.
  
  

• Tipo de contrato: indefinido.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada21 de juny

En Konecta, el talento marca la diferencia y sabemos que los grandes profesionales, hacen grandes compañías. En estos momentos, buscamos nuevos compañeros/as para cubrir las vacantes de Atención al cliente con venta cruzada en importante empresa del sector bancario.

¿Qué buscamos?

• Disponibilidad para realizar la formación del 26/06 al 11/07 de 9:00 a 16:00h
• Disponibilidad para trabajar de Lunes a viernes con festivos, en turno partido de 9 a 18:00h
• Disponibilidad de incorporación al puesto el 14/07
• Personas con buenas habilidades comunicativas
• Valorable experiencia en seguros
  
  
  

• Funciones: Recepción de llamadas para la atención al cliente (siniestros, seguros de vida, fallecimientos…) en importante entidad bancaria, con funciones de venta cruzada suave a ya clientes
• Jornada de 39 horas semanales
• Horario: Lunes a viernes de 9 a 18:00h con una hora de partido (Dos fines semana libre/mes y dos días descanso/semana)
• Modalidad de trabajo presencial en nuestra sede de Avda. de la Industria, 49. Alcobendas, Madrid (28108)
• Formación presencial (2 primeros días online) del 26/06 al 11/07 de 9:00 a 16:00h
• Salario según convenio 1381€ b/mes + incentivos por calidad y venta cruzada
• Incorporación al puesto de trabajo el 14/07
• Club beneficios Konecta: portal exclusivo con ofertas y descuentos en múltiples comercios
  
  
  

• Disponibilidad para realizar la formación del 26/06 al 11/07 de 9:00 a 16:00h
• Disponibilidad para trabajar de Lunes a viernes con festivos, en turno partido de 9 a 18:00h
• Disponibilidad de incorporación al puesto el 14/07
• Personas con buenas habilidades comunicativas
• Valorable experiencia en seguros

• Nivell d'experiència---
• Tipus de contracteA temps parcial
• Publicada21 de juny

En Konecta, el talento marca la diferencia y sabemos que los grandes profesionales, hacen grandes compañías. En estos momentos, buscamos nuevos compañeros/as para cubrir las vacantes de Atención al cliente con venta cruzada en importante empresa del sector bancario.

¿Qué buscamos?

• Disponibilidad para realizar la formación del 30/06 al 16/07 de 9:00 a 16:00h
• Disponibilidad para trabajar de Lunes a domingo en jornadas irregulares
• Disponibilidad de incorporación al puesto el 17/07
• Personas con buenas habilidades comunicativas
  
  
  

• Funciones: Recepción de llamadas para la atención al cliente bancaria en importante entidad bancaria, con funciones de venta cruzada suave a ya clientes
• Jornada de 35 horas semanales
• Horario: Lunes a domingo en horarios comprendidos entre las 9 y las 18:00h (se trabajan la primera y última semana del mes + algunos días a mediados de mes)
• Modalidad de trabajo presencial en nuestra sede de Avda. de la Industria, 49. Alcobendas, Madrid (28108)
• Formación presencial (2 primeros días online) del 30/06 al 16/07 de 9:00 a 16:00h
• Salario según convenio 1305€ b/mes + incentivos por calidad y venta cruzada
• Incorporación al puesto de trabajo el 17/07
• Club beneficios Konecta: portal exclusivo con ofertas y descuentos en múltiples comercios
  
  
  

• Disponibilidad para realizar la formación del 30/06 al 16/07 de 9:00 a 16:00h
• Disponibilidad para trabajar de Lunes a domingo en jornadas irregulares
• Disponibilidad de incorporación al puesto el 17/07
• Personas con buenas habilidades comunicativas

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada20 de juny

Teletreball Swift

Your Ownership? 💪

As a Customer Support Specialist, you will join the Ops team, whose overall mission is to deliver the best user experience across our various services. This includes onboarding and supporting our merchants throughout their use of our solutions.

Are you ready for this thrilling challenge? 🚀

As a Customer Support Specialist, your missions will be to:

• Handle and resolve all customer support tickets in French, Spanish, Italian, and German with high quality and responsiveness.
• Act as a brand ambassador by delivering exceptional onboarding and ongoing customer care, ensuring continuous customer satisfaction.
• Collaborate closely with the RIST and Compliance teams to support onboarding processes and maintain compliance standards.

Your Hero Profile? 🦸

• You speak English fluently and are familiar with at least one of the following languages: French, Spanish, Italian, and/or German.
• You have excellent communication skills and can switch fluently between speed and quality in your responses.
• You are customer-oriented, with a strong focus on maintaining satisfaction rates above 90%.
• You thrive in a fast-paced environment and are proactive in contributing to process improvements and knowledge sharing.

Your perks? 💵

• 💲A salary range of 20 to 25K€
• 💻A flexible remote work policy.
• 🗼Office in the heart of Barcelona
• 🦸🏻 A team of experts, united and driven by a common passion for company development.
• 😎 A warm working atmosphere, with plenty of downtime: ice-breakers, regular team-building activities, afterworks, team lunches, seminars, etc.
• 🥗Meal vouchers to enjoy at lunchtime.

Your hiring process? ⏰

Get set! To secure an offer, you’ll need to navigate through a swift 4-step process:

• 30-minute Visioconférence with our TA Specialist, Maëlis. You’ll also have a Job simulation Exercise to complete at the end of the first call.
• 30-minute Visioconférence with your future manager, the Lead Ops, Pierre
• Team fit with some of our HERO’s

Practical details:

• Full-time contract.
• Availability: ASAP.
• Based in Barcelona