Ofertes d'ocupació a A.P. Moller - Maersk

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada19 de febr.

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Are you a customer‑oriented professional with a passion for delivering exceptional service within the world of logistics and supply chain? Do you bring high energy ⚡, a dynamic mindset, and a drive to excel in operational environments where precision and speed matter? 🚀

If so, this temporary role could be the perfect fit.

We are excited to offer an opportunity to join us as a Customer Experience Consultant in Valencia, where you will be part of a high‑performing team dedicated to delivering world‑class service across the logistics and maritime transport chain. 🤝

What We Offer 🌍

At Maersk, we put you in control of your career. You’ll be trusted, empowered, and supported to take on new challenges and grow professionally 📈.

As part of a global logistics leader at the heart of world trade, you’ll have the opportunity to make a meaningful impact on a global scale.

With a presence in more than 130 countries, you’ll have access to diverse career paths across borders, cultures, and disciplines. Wherever your ambitions lie, Maersk can help you get there. ✨

Key Responsibilities 📦

• Manage and monitor the end‑to‑end shipment lifecycle, ensuring operational excellence across all logistics touchpoints.
• Coordinate with internal and external stakeholders involved in cargo handling, vessel operations, port activities, and inland transportation.
• Orchestrate the overall flow of shipments, ensuring alignment between booking, documentation, customs, warehousing, and final delivery.
• Provide value‑adding logistics solutions through strong process understanding and operational insight.
• Resolve queries from shippers, customers, Key Account Managers, and operational partners with speed and accuracy.
• Maintain a customer‑centric yet operations‑driven approach to prevent errors and drive continuous improvement.
• Prepare, verify, and submit logistics documentation (B/L, invoices, certificates, etc.) accurately and on time.
• Support cross‑sell and up‑sell initiatives by identifying logistics opportunities that enhance customer supply chains.
• Adhere to Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) to ensure compliance and consistency.
• Identify process deviations, operational risks, and bottlenecks, and communicate them proactively.
• Maintain proactive communication with customers, including participation in operational and performance calls 📞.
• Record and report performance insights, highlighting service wins, failures, and improvement opportunities.
• Collaborate closely with KCMs and the Commercial team to strengthen customer relationships through operational reliability.
• Comply with customer‑specific SOPs and monitor related KPIs to ensure service delivery meets contractual expectations.
• Execute reports and operational tasks assigned by the Team Leader or Manager.
  
  

We Are Looking For 🔍

• Proven experience in logistics, supply chain, or a logistics‑focused environment — ideally within maritime, freight forwarding, or port operations.
• Fluency in Spanish and English; Portuguese or French is a plus.
• Excellent communication and stakeholder management skills across operational and commercial teams.
• Strong customer‑centric mindset combined with a solid understanding of logistics processes.
• Results‑driven, organized, and able to perform under pressure in fast‑paced operational settings.
• A collaborative team player 🤝 with a proactive, solution‑oriented approach.
• Solid understanding of end‑to‑end operational flows, including booking, documentation, customs, and cargo movement.
• A sense of urgency and persistence in driving issues to closure.
• A positive, proactive attitude 🌈 and a passion for delivering operational excellence.
  
  

We look forward to receiving your application in English 📩

Applicants must have the legal right to work in Europe at the time of application. Sponsorship is not available for this role.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada8 de febr.

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About Us

With over 100,000 employees across 130 countries A.P. Moller - Maersk is a global leader in logistics services and can offer you the opportunity to grow and evolve in a truly diverse workplace. A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customers’ supply chains. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.

What We Can Offer

To work at Maersk is to work with the world. You’ll learn from – and collaborate with – skilled professionals who literally move the world, every day. With a supportive environment to develop your skills, you’ll gain access to world-class learning programmes to accelerate your career goals. And you’ll find yourself welcome in our diverse and inclusive culture, where you are valued for who you are and rewarded for what you bring.

Strengthening Maersk Technology IT Services is a core, supporting element of the Maersk Group’s aim to build the IT platform required to deliver the right IT solution and operating environment. The main goal for this role is to enable the business to win in the marketplace. The IT Support Technician role is part of the Onsite Technology team responsible for managing onsite IT infrastructure. The role requires a confident, focused and organised individual with IT knowledge. Apart from service-mindedness, the person is required to possess communication and interpersonal skills. A good level and knowledge of English, both written and spoken, is also expected of the post holder.

Skills Required In Position

Technical Skills

• Advanced desktop usage / Mobile Devices / Windows 11.
• Knowledge of setting up PCs, including BIOS configuration, Microsoft operating systems and connectivity (LAN, Wi-Fi, Bluetooth, etc.)
• Good understanding of end user devices and peripherals. Good overall knowledge of WLAN \Wi-Fi setup.
• Knowledge of the most common PC accessories and how to connect them, i.e. printers, mice, external drives. Microsoft office 365 (Word, Excel, Outlook, Access, SharePoint, Teams, Project, Visio) skills. Ability to do basic setup of mobile devices like iOS devices, Android devices etc.
• Understanding of IT infrastructure components such as routers, switches and cabling.
  
  

Personal \ Soft Skills

• Professional communication, customer service and interpersonal skills.
• Time management
• Troubleshooting skills
• Ability to work collaboratively with others
• Focused in taking end-to-end responsibility for issue resolution
• Customer service mindset and pragmatic approach
  
  

Roles & Responsibilities

• The main responsibility of the IT Support Technician is to provide onsite support for desktop management, asset management and physical support for other IT equipment including servers, switches, printers, cabling, video conferencing equipment, mobile devices, wireless LAN and other end user devices.
• The majority of Maersk Technology support and configuration will be provided remotely by other support teams, including software distribution and packaging, monitoring and infrastructure services, desktop and server patching, storage services, backup, restore and archiving. The IT Support Technician will therefore be responsible for fulfilling services which require physical onsite presence, assisting the remote support teams where required and acting as a liaison or escalation point for business colleagues within a specific geographical location.
• Important for this position is professional communication, customer service and interpersonal skills.
  
  

Specific Daily Responsibilities Include

• Handling and preparing end user device hardware following Standard Operating Procedures (SOP’s), predefined processes or manuals. The hardware will either be brand new “out of the box” or previously returned for reuse.
• Solve incidents that require onsite presence or requires special knowledge.
• Report and update the IT Service Management application (Service Now) to reflect the incident current state and the work that has been carried out, ensuring that service level management targets are met and adhered to. Take end-to-end ownership of hard-to-solve and slow-moving incidents.
• Hardware support and diagnostics of hardware related issues and liaising with a 3rd party vendor for resolution of hardware related issues Reporting, updating and closing incidents according to the agreed processes, within the IT Service Management application (ServiceNow)
  
  

Additional Responsibilities And Expectations

Asset Lifecycle Management

• Ensure accurate recording of all end user devices in a centralised CMDB, tracking changes and making appropriate and timely updates.
• Involvement with individual hardware refresh cycles as and when appropriate to do so.
  
  

Support for other offices\locations

• Support for other locations\offices as appropriate using remote tools.
  
  

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Maersk is an equal opportunities employer. You can find our statement on equal opportunities at https://www.maersk.com/en/procurement/responsible-procurement/labour-and-human-rights/equal-opportunity

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].