Ofertes d'ocupació a A.P. Moller - Maersk

• Nivell d'experiència---
• Tipus de contracteA temps complert
• PublicadaNova

Are you a customer-oriented person who is passionate about customer experience and have high energy, dynamic striving for achieving the best in what you do? Are you action-oriented and enjoy working in a fast-paced environment?

Then this role is for you!

We have an exciting opportunity as a Customer Experience Partner!

You'll be joining an exceptional team passionately committed to delivering outstanding service to our customers!

We Offer

In Maersk, we put you in the driver seat of your own career, and you will be trusted and empowered to take on new challenges. We offer you an exciting global career at the forefront of world trade. And thanks to our global scale, you will be well-positioned to explore opportunities at Maersk around the world. The many other highlights include the most modern talent development initiatives and competitive benefits. We are proud of our people who define our company’s industry leadership, global team culture and customer-centric focus every day. 

Having substantial operations in over 130 countries, we work across continents, across cultures and with individuals from all walks of life. This drives our ambition, to create equitable and inclusive workplaces where every individual can have a sense of belonging.

And much more:

• Industry-leading talent development initiatives and competitive benefits.
• Flexible Workplace Policy and working hours.
• Access to internal training opportunities.
• Excellent benefits to employees, including a competitive pension scheme, health insurance, etc.
  
  

• Manage and monitor the end-to-end shipment process.
• Coordinate with various stakeholders in shipment process handling.
• Orchestrate the overall flow of an end-to-end shipment.
• Provide a value add to the customers through effective business solutions by having good business knowledge / process understanding.
• Query Resolution with shippers/Customers/Key Account Managers/other stakeholders, timely resolution, and response to customers.
• Maintain a customer centric approach thereby helping to avoid occurrence of errors and take preventive measures to eliminate repetition of errors.
• Prepare and submit all documents in a timely and accurate manner and keep the internal/external stakeholders informed of the status.
• Responsible for cross sell/up sell, customer retention.
• Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation.
• Identify deviations in process as compared to IOPs and share the same proactively with the customer & reporting head.
• Respond to all enquiries in a timely and accurate manner & escalate difficulty as defined in SOPs / IOPs.
• Maintain effective and proactive communication – by regularly participating in conference calls with the clients to enable seamless process flow.
• Record and report the performance that help provide suitable recommendations on: Service delivery wins + Service failures.
• Work with the KCMs/ Commercial team to establish and strengthen customer relationships.
• Comply to specific customer SOP and monitor respective KPIs.
• Execute reports or other tasks assigned by Team Leader/Manager.
  
  

• Experience with logistics/supply chain and related areas.
• Fluency in both Spanish and English.
• Excellent communication skills and the ability to communicate confidently for coordination with stakeholders.
• Stakeholder management skills and relationship building.
• Passion to drive closures & high-level customer service orientation – Customer Centricity.
• Result orientation.
• Well-organized when working under pressure.
• Team player – Works together with others in the business unit to achieve results, fosters teamwork.
• Good understanding of operational processes.
• Conveys a sense of urgency and drives issues to closure, persists despite obstacles and opposition.
• Positive and proactive attitude.
  
  

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada21 de juny

Are you a customer-oriented person who is passionate about customer experience and have high energy, dynamic striving for achieving the best in what you do? Are you action-oriented and enjoy working in a fast-paced environment?

Then this role is for you!

We have an exciting opportunity as a Customer Experience Partner!

You'll be joining an exceptional team passionately committed to delivering outstanding service to our customers!

We Offer

In Maersk, we put you in the driver seat of your own career, and you will be trusted and empowered to take on new challenges. We offer you an exciting global career at the forefront of world trade. And thanks to our global scale, you will be well-positioned to explore opportunities at Maersk around the world. The many other highlights include the most modern talent development initiatives and competitive benefits. We are proud of our people who define our company’s industry leadership, global team culture and customer-centric focus every day. 

Having substantial operations in over 130 countries, we work across continents, across cultures and with individuals from all walks of life. This drives our ambition, to create equitable and inclusive workplaces where every individual can have a sense of belonging.

And much more:

• Industry-leading talent development initiatives and competitive benefits.
• Flexible Workplace Policy and working hours.
• Access to internal training opportunities.
• Excellent benefits to employees, including a competitive pension scheme, health insurance, etc.
  
  

• Manage and monitor the end-to-end shipment process.
• Coordinate with various stakeholders in shipment process handling.
• Orchestrate the overall flow of an end-to-end shipment.
• Provide a value add to the customers through effective business solutions by having good business knowledge / process understanding.
• Query Resolution with shippers/Customers/Key Account Managers/other stakeholders, timely resolution, and response to customers.
• Maintain a customer centric approach thereby helping to avoid occurrence of errors and take preventive measures to eliminate repetition of errors.
• Prepare and submit all documents in a timely and accurate manner and keep the internal/external stakeholders informed of the status.
• Responsible for cross sell/up sell, customer retention.
• Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation.
• Identify deviations in process as compared to IOPs and share the same proactively with the customer & reporting head.
• Respond to all enquiries in a timely and accurate manner & escalate difficulty as defined in SOPs / IOPs.
• Maintain effective and proactive communication – by regularly participating in conference calls with the clients to enable seamless process flow.
• Record and report the performance that help provide suitable recommendations on: Service delivery wins + Service failures.
• Work with the KCMs/ Commercial team to establish and strengthen customer relationships.
• Comply to specific customer SOP and monitor respective KPIs.
• Execute reports or other tasks assigned by Team Leader/Manager.
  
  

• Experience with logistics/supply chain and related areas.
• Fluency in both Spanish and English. French would be nice to have!
• Excellent communication skills and the ability to communicate confidently for coordination with stakeholders.
• Stakeholder management skills and relationship building.
• Passion to drive closures & high-level customer service orientation – Customer Centricity.
• Result orientation.
• Well-organized when working under pressure.
• Team player – Works together with others in the business unit to achieve results, fosters teamwork.
• Good understanding of operational processes.
• Conveys a sense of urgency and drives issues to closure, persists despite obstacles and opposition.
• Positive and proactive attitude.
  
  

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada21 de juny

Docker Power BI Office

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

Do you consider yourself curious, passionate and fast learner? Are you willing to build long lasting and strong relationship with internal and external stakeholders (from Customers to Vessel Captains)? Are you ready to take the responsibility of managing million dollars floating assets (vessels and containers).

If your answer is YES, we are waiting for you - A very good opportunity to be part of Transported by Maersk.

We Offer

A dynamic and supportive environment that fosters growth and development. At Maersk, you will have the chance to collaborate with a diverse team of professionals, and make a significant impact in the industry.  

Key Responsibilities

• Ensure we deliver the product that we promised and sold to our customers.
• Own schedule integrity and marine activities of determine Trade, to guarantee optimal vessel scheduling (Contingency and Incident management) and meet internal and industry reliability targets.
• Engage with vessel command and coordinate with all partners in the chain for minimization of CO2 emissions, while managing efficient bunker consumption.
• Guarantee asset efficiency by allocation management and optimization on owned and partners’ vessels, in conjunction with Market teams  (for laden and empty containers).
• Ensure port calls / terminal operations are planned and executed at highest quality with lowest possible cost (waste reduction).
• Follow standard procedures, and actively engage in continuous improvements of global standards by providing feedback on processes and tools to experts. 
• Improve customer experience by participating and coordinating new vessels deployments and flow optimization opportunities with Ocean Network Product managers.
• Engage and communicate closely with internal and external stakeholders.
• Analyse performance of operational execution of Maersk operated vessels in the approach and port stay, drive performance reviews and follow-up.
  
  

• Excellent communication and stakeholder management skills.
• High sense of urgency and time management.
• Ownership & Accountability.
• Ability to manage ambiguity and complex situations
• High customer orientation and empathy towards their business.
• Cost and Data-driven mindset, to take calculated and analytical decisions.
• Schedule, contingencies and crisis management.
• Proficient in MS Office tools. PowerBI would be a plus.
• Fluent in English, both written and oral.
• Continues improvement mindset.