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51La Zarola
Zaragoza, ES
Atención al cliente y coordinación de eventos
La Zarola · Zaragoza, ES
Inglés Publicidad en Internet Marketing Diseño gráfico Resolución de problemas Marketing de redes sociales Publicidad Planificación de eventos Medios de comunicación social Captación de fondos
Atención al Cliente, Coordinación de Eventos y Redes Sociales (Baja Maternal)
En La Zarola, escuela de cocina y experiencias gastronómicas, buscamos a una persona con chispa, organizada, resolutiva y con don de gentes, para unirse a nuestro equipo a partir de octubre y cubrir una baja maternal. Si te gustan los eventos, sabes tratar con clientes y además te manejas bien con redes sociales… ¡sigue leyendo!
✅ ¿Qué harás en tu día a día?
Atención al cliente:
- Atender llamadas y correos electrónicos con profesionalidad y cercanía.
- Informar sobre nuestros cursos, eventos y bonos regalo.
- Gestionar reservas, inscripciones y pagos.
- Resolver dudas y acompañar al cliente antes y después de su experiencia.
Coordinación de eventos:
- Organizar la parte operativa de los cursos y actividades (documentación, materiales, tiempos, grupos).
- Preparar recetas y hojas informativas para cada evento.
- Comunicar al equipo de cocina toda la información importante (alergias, celebraciones, dinámicas especiales…).
- Estar presente en eventos clave para asegurar que todo fluye correctamente.
Apoyo en marketing y redes sociales:
- Crear contenido visual (fotos, vídeos) durante los eventos.
- Programar y publicar en redes sociales (Instagram, TikTok, etc.).
- Detectar tendencias y proponer ideas para dar visibilidad al proyecto.
- Ayudar con la actualización de la web y pequeñas campañas promocionales.
✅ Buscamos a alguien que:
- Sea muy organizado/a, resolutivo/a y con capacidad para coordinar varios detalles a la vez.
- Tenga don de gentes y sepa trabajar cara al público.
- Le entusiasme la gastronomía y el mundo de los eventos.
- Maneje herramientas básicas para redes sociales y edición sencilla (Canva, CapCut, Meta Business Suite...).
- Tenga ganas de aprender y formar parte de un equipo pequeño y cercano.
✅¿Qué ofrecemos?
- Contrato por sustitución de baja maternal (de octubre a aproximadamente primavera/verano 2026).
- Jornada completa
- Presencial en C/ San Miguel 31-35, Zaragoza
- Horario de lunes a viernes
- Formación inicial para conocer nuestro estilo y funcionamiento.
- Buen ambiente de trabajo, dinámico y creativo.
- Posibilidad de continuar en el equipo si hay encaje y evolución del proyecto.
📩 Envíanos tu CV a [email protected]. Cualquier duda sobre el trabajo podéis escribirnos o llamarnos al 661 668 471.
MonkeyFlux
Madrid, ES
Head of Customer Success
MonkeyFlux · Madrid, ES
Ventas Marketing online Marketing Gestión de programas Publicidad Gestión CRM Marketing de rendimiento Incorporación de personal Venta adicional
Sobre MonkeyFlux
En MonkeyFlux transformamos la forma en que las marcas gestionan y optimizan su presencia online. Nuestra plataforma conecta tecnología avanzada, datos y creatividad para ayudar a nuestros clientes a crecer, posicionarse y maximizar su inversión en marketing digital.
La oportunidad
Buscamos un/a Head of Customer Success con un sólido conocimiento en marketing digital, tanto en estrategias de branding como de performance, que actúe como el puente entre nuestros equipos comerciales, técnicos y de Ad Ops.
Tu misión será garantizar que cada cliente saque el máximo provecho de nuestra plataforma, se sienta acompañado desde el primer día y quiera quedarse con nosotros a largo plazo.
Responsabilidades principales
- Liderar el onboarding de nuevos clientes y asegurar una transición fluida desde ventas a operaciones.
- Diseñar e implementar estrategias que maximicen el ROI de nuestros clientes en campañas de branding y performance.
- Ser la voz del cliente dentro de MonkeyFlux, trasladando feedback al equipo de producto y desarrollo.
- Coordinar con comerciales, Ad Ops y equipo técnico para asegurar entregables impecables.
- Analizar métricas de retención, uso de plataforma y satisfacción, implementando planes de mejora.
- Detectar oportunidades de upselling y crecimiento dentro de la cartera actual.
Requisitos
- Experiencia demostrable en Customer Success, Account Management o roles similares en entornos digitales.
- Conocimiento profundo en marketing online, incluyendo estrategias de branding y performance marketing.
- Inglés avanzado (C1 o superior), tanto oral como escrito. (El árabe será considerado un plus importante).
- Habilidades de comunicación excepcionales y capacidad para gestionar múltiples proyectos a la vez.
- Perfil analítico y orientado a resultados.
- Pasión por la tecnología y la mejora continua de procesos.
Lo que ofrecemos
- Formar parte de una empresa innovadora y en crecimiento.
- Autonomía para proponer y liderar iniciativas estratégicas.
- Un equipo multidisciplinar, motivado y orientado al cliente.
- Paquete salarial competitivo + beneficios acordes a la experiencia y bonus por resultados.
Si quieres liderar la experiencia de nuestros clientes y llevar MonkeyFlux al siguiente nivel, aplica ahora 📩.
TRIOTECA
Jefe del equipo de atención al cliente
TRIOTECA · Barcelona, ES
Teletreball
Descripción de empleo
¿Quieres tener la oportunidad de trabajar en la empresa más rompedora del sector Hipotech? 🚀
Si te apasiona la atención al cliente y disfrutas liderar equipos, organizando el día a día y siendo la persona de referencia que garantiza una operación fluida, este es tu lugar. Buscamos personas con energía, criterio y vocación de servicio, que quieran crecer, ampliar sus skills y potenciar sus habilidades en un entorno colaborativo y en constante evolución.
TRIOTECA es la empresa líder de la industria hipotecaria tecnológica, dedicada a mejorar todo el proceso hipotecario de principio a fin. Con una estrategia de crecimiento ambiciosa, abrimos vacante para el equipo de Atención al Cliente (ATT).
Buscamos un perfil que:
- Asegure un primer contacto excelente con los usuarios, garantizando una experiencia impecable alineada con nuestros estándares de calidad y tono de marca.
- Atienda, ayude y resuelva consultas multicanal (teléfono, email, chat web, redes sociales) siguiendo los protocolos internos.
- Sirva como persona de referencia para el equipo durante la jornada laboral, apoyando en la resolución de dudas operativas, bloqueos y coordinación en tiempo real.
- Apoye en la organización diaria de tareas y listas para asegurar la fluidez del trabajo.
- Realice un seguimiento básico del progreso diario y comparta actualizaciones con el equipo.
- Colabore en la correcta asignación de leads a los agentes hipotecarios.
- Participe en la revisión y propuesta de mejoras en procesos, plantillas y manuales de respuesta.
- Apoye en la gestión de casos complejos o clientes sensibles, ofreciendo soporte al compañero que lo gestione y asegurando un abordaje con criterio, empatía y profesionalismo.
¿Qué ofrecemos?
- Incorporación inmediata.
- Contrato indefinido
- Posibilidades reales de crecimiento dentro de ATT y de evolución hacia otras áreas de la compañía.
- Formación continua en atención al cliente, coordinación de equipos, uso de herramientas digitales y mejora de procesos.
- Formato presencial en Barcelona: Lunes a Jueves de 9:00 a 18:30 (1h comida) y Viernes de 9:00 a 15:00 jornada intensiva.
- Dinámicas grupales y TeamBuildings a lo largo del año.
- Oficinas en Glòries.
- Días de Teletrabajo
Lo que esperamos de ti
- Español nativo
- Experiencia de 2+ años en atención al cliente (valorables entornos Call Center o similares).
- Habilidades de comunicación, empatía y trabajo en equipo.
- Capacidad para priorizar y organizar tareas de forma eficiente.
- Proactividad y orientación a la mejora continua.
Otros aspectos valorables
- Dominio del Catalán u otros idiomas.
- Conocimiento del sector bancario/hipotecario.
- Familiaridad con herramientas de CRM, chats en vivo o entornos digitales de atención al cliente.
Te estamos esperando 🚀
Envíanos tu CV a [email protected] o aplica por LinkedIn. ¡Queremos conocerte!
Planet
Madrid, ES
Customer Success Manager
Planet · Madrid, ES
Fintech Office
About Us
Planet is a leading technology company transforming payments by putting customer experience first.
We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.
In recent years, we have experienced significant growth, expanding our services and global presence.
With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions.
Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.
We're looking for a results-driven Customer Success Manager, ideally with Payments or Fintech experience. You'll be critical in retaining our valued SME customers and ensuring that we maximise customer satisfaction and lifetime value. This is a role for someone who thrives on challenges and is eager to make a real impact on our company's success.
Role Overview
The primary objective of the Customer Success Team is to build relationships with our SME accounts, leading to improved customer lifespan and increased potential of upsell and cross-sell opportunities. Focusing on portfolio growth, customer retention, churn prevention and customer satisfaction, the Customer Success Manager will be responsible for executing pro-active outbound communications as well as receiving and managing incoming customer sales requests.
What You Will Do
- Contract renewals: Coordinate customer contract renewals and negotiation to maximise customer retention.
- Upselling of Planet products: Actively upsell products and services to assigned customer base, and identify opportunities to cross-sell new Planet products. Work closely with internal teams to ensure customers are live and transacting within agreed timeframes.
- Inbound commercial requests: Cover inbound customer calls and requests for commercial and non-operations purposes. Engage with customers before, during, and after the request is successfully executed for that customer.
- Outbound Commercial campaigns: Execute targeted commercial campaigns (e.g., win-back offers, cross-sell, upsell, etc.) via telephone calls or email campaigns and track customer engagement.
- Customer relationship management: Take ownership of customer satisfaction within assigned base, covering customer escalations or issues as and when required
- Tracking: Record and monitor customer requests diligently in CRM tools to ensure prompt response and resolution.
- Experience in Customer Success or Customer Support role, ideally from a Payments or Fintech background. Relevant courses / training desired but not required.
- Commercially oriented, strong analytical skills and goal-oriented mindset.
- Strong communication and interpersonal skills,
- Fluent in English (a second language will be valued), verbal and written.
- Ability to manage multiple priorities effectively.
- Passion for building strong customer relationships and fostering customer loyalty.
- Working Hours: Availability required during U.S. Eastern Time (ET) hours, typically between 2:00 PM and 10:00 PM or 3:00 PM and 11:00 PM Madrid time, depending on team needs.
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.
At Planet, we embrace a hybrid work model, with three days a week in the office.
Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.
MediaMarkt España
Pinto, ES
Campaña - Especialista Call Center - Atención al Cliente 1
MediaMarkt España · Pinto, ES
Tus tareas
Así será tu día a día
- Dar solución a las consultas de nuestros clientes siguiendo los procedimientos establecidos para conseguir la máxima satisfacción de nuestros clientes.
- Proponer planes de acción de mejora continua de los procedimientos.
- Cumplimiento de los KPI's establecidos tanto cualitativos y cuantitativos.
Tu perfil
Lo que esperamos de ti
- Motivación
- Proactividad
- Actitud comercial
- Adaptación a nuevos retos
- Capacidad para trabajar bajo presión
- Vocación de servicio al cliente
- Rapidez de comprensión
- Empatía
- Experiencia en servicios de eCommerce y/o B2C business
- Conocimientos de retail y consumo electrónico
- Preferible experiencia en atención telefónica y/o gestión de reclamaciones.
¿Quieres formar parte del futuro del retail? Let's Go!
En MediaMarkt, "Let's Go!" es más que un eslogan, es una actitud. Nos encanta la tecnología y queremos insprirar a nuestros/as clientes/as y a nuestro equipo. Buscamos talento para compartir esta pasión por ofrecer la experiencia de compra del futuro, junto a un equipo de más de 7.000 personas en España.
Sobre MediaMarkt
MediaMarkt es la compañia omnicanal líder en España y Europa en el sector de la distribución de electrónica de consumo y servicios relacionados. Formamos parte del grupo MediaMarktSaturn, con más de 1.000 tiendas en 13 países y un equipo de más de 52.000 personas.
En España, contamos con 110 establecimientos y la tienda Online, un Centro Logístico y HUB de Servicios en Pinto (Madrid), y las Oficinas Centrales situadas en El Prat de Llobregat (Barcelona).
Trabajamos cada día para ser la primera opción de nuestros/as clientes/as como retailer omnicanal de confianza, ofreciendo soluciones a medida en un mundo guiado por la tecnolgía.
Nuestro éxito se basa en la adaptación constante a las nuevas tendencias de consumo, la extensa variedad de productos, servicios y soluciones; y la experiencia de compra ùnica y personalizada. Todo ello, con un firme compromiso para dejar un legado positivo derivado de nuestra a actividad, tanto a la sociedad como al entorno.
¡Nos encantará que te unas a nuestro equipo! Let's Go!
Additional Benefits
Job Infos
Location: Pinto
Service Pro 360
Department: Call-Center
Entrylevel: Profesionales
Type of Employement: Tiempo Completo
Working Hours: 40
Persona: Job Requisition HQ Employee
Recruiter:
Recruiter: Camila Pigatto Vie
LOCA BARCELONA
Barcelona, ES
Atención al cliente agente de checkin
LOCA BARCELONA · Barcelona, ES
Inglés Marketing Atención al cliente Negociación Satisfacción del cliente Comercio minorista Liderazgo de equipos Gestión del tiempo Medios de comunicación social Gestión de inventarios Office
Descripción de la empresa: LOCA BARCELONA es una empresa inmobiliaria situada en el corazón de Barcelona.
Descripción del puesto:
- Gestión de las reservas a través de las diferentes plataformas.
- Atención online y telefónica a huéspedes.
- Gestión de incidencias de los apartamentos turísticos.
- Gestión y elaboración de tareas.
- Gestionar OTA's, Gmail e inconvenientes de mantenimiento. (conocimientos de Airbnb y booking)
- Atención al cliente (Front desk): check in, atender llamadas, gestionar tasas turísticas, extra costes de la reserva, registro de los viajeros.
- Gestión de alojamientos turísticos: revisar las limpiezas, revisar que todo funcione adecuadamente (mantenimiento).
- Asesoramiento en llamadas de emergencia.
- Solución de problemas con proactividad y empatía.
- Soporte al Manager en la gestión y recolocación de overbookings.
- Preparación de facturas de alojamientos turísticos.
- Cumplimiento de tareas de Back Office como contestar mensajes (e-mails, chats y desde reservas directas).
- Atención telefónica y cara al cliente realizando check-ins y creación de reservas.
- Atención personalizada a los huéspedes en diferentes idiomas (imprescindible inglés y castellano, se aprecirá Francés, y algún otro idioma).
- Teléfono de emergencias en semanas alternadas.
- Gestión de proveedores de mantenimiento y limpieza.
Requisitos
- Experiencia en atención al cliente y servicio al cliente.
- Conocimiento en la gestión de la satisfacción del cliente y manejo de la experiencia del cliente.
- Imprescindible hablar castellano e inglés, francés importante pero no imprescindible.
- Carrera orientada al turismo
- Persona dinamica, activa.
Customer Onboarding Manager
13 d’ag.Red Points
Barcelona, ES
Customer Onboarding Manager
Red Points · Barcelona, ES
Office
Red Points protects brands and content in the digital environment.
Red Points is the most widely used solution to recover digital revenue. Over 1,300 companies rely on our platform to fight counterfeits, piracy, impersonation, and distribution abuse. They leverage Red Points to take back the revenue that’s rightfully theirs. With 270+ professionals and offices in New York, Barcelona, Beijing, and Salt Lake City, Red Points has disrupted an industry traditionally led by service providers with a scalable, cost-effective solution.
Be part of the change: join us on our mission to make the Internet a safer place
Job Description
As a Customer Onboarding Manager you will be responsible for the onboarding of Red Points clients. You will also be in charge of guiding customers through the initial phases of their Red Points service, ensuring they have a positive experience and making sure their needs are met.
This includes: 1) coordinating the creation of client’s strategy, 2) ensuring that all relevant documentation is obtained and dealt with and 3) making sure they are set up to success with Red Points services
- Own and manage customer relationships from the point of sale through successful Red Points platform onboarding implementation.
- Welcome and orient new customers to the Red Points services, providing an introduction and overview of what are the next steps
- Maintain a structured onboarding process to guide new customers through their initial interactions with the service
- Develop measurements to help understand the impact of successful implementation.
- Help the customer define their needs and manage their timeline toward seeing value.
- Provide clear and timely communication to address customer questions, concerns, and issues.
- Complete video and phone calls to ensure that customers are supported during the onboarding process.
- Analyze and manage the customer's IP portfolio during the onboarding phase.
- Be a Red Points expert and discuss or educate on any nuance of the product with client
- Train new customers on how to use the product effectively and adapt their usage to their needs.
- Create repeatable processes, resources, and frameworks to use when onboarding customers
- Monitor and report on key onboarding metrics to ensure a successful onboarding process
- Successfully transfer your customer relationships to a customer success manager after onboarding
Qualifications
- Previous experience as a Customer Onboarding Manager, Customer Success Manager, Customer Support or similar roles for at least 2 years.
- Proficient level of Spanish and English
- Excellent written communication
- Technical knowledge of video encoding frameworks and transcription software.
- Excellent communication and interpersonal skills - communication will be key to achieve a good understanding with the customer and simplify customer’s experience
- Organizational skills — you'll be working with many customers, and you'll need to have expertise in place to keep all of their needs organized
- Strategically minded — you'll be helping customers come up with their overall strategy with our service
- Time Management - Efficiently managing your time is key, as onboarding multiple customers simultaneously can be challenging
- Data Analysis - you will need to analyze onboarding metrics to ensure a successful performance
- Problem solving capabilities - you will need to identify and address any issues or obstacles during the onboarding process
- Customer centricity - The ability to shift priorities quickly when necessary putting the customer’s needs and satisfaction first
- Teamwork- you will need to coordinate with the operational onboarding specialist and other departments to ensure a smooth transition
Additional Information
What do we offer?
- A friendly, diverse, and international team
- You’ll have top-notch Private Health Insurance, fully covered by the company.
- 23 working days of holidays per year, plus the local public holidays.
- Indefinite Contract
- Fridays we have reduced working hours. And every weekday during August.
- Tax relief/ ¨Retribución Flexible¨ will also be available for you.
- We offer a discount with the amazing DIR gyms!
- We have a Referral policy with a very sweet Bonus scheme.
- We have a hybrid model, with a flexible start time.
- At the office, we offer fresh fruit, and a huge variety of different kinds of milk, coffee, thé, and cereals.
- We also host monthly after works and internal events with guest speakers that allow us to share good times together and learn something new
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
At Red Points, we believe real success starts and ends with hiring the very best people, empowering those people to get the job done, and making sure our people have a whole lot of fun along the way.
If you think this position could be a good match, apply now, and let's talk! :)
Customer Experience Internship
13 d’ag.BAT
Palmas de Gran Canaria, Las, ES
Customer Experience Internship
BAT · Palmas de Gran Canaria, Las, ES
Office Excel PowerPoint Word
BAT is evolving at pace into a global multi-category business. With products like VELO, VUSE and GLO we are on a mission to decrease the health impact of our industry
To achieve our ambition, we are looking for colleagues who are ready to Be The Change. Come, join us on this journey!
British American Tobacco Iberia has an exciting opportunity for a CX 121 - Visibility Internship in Canary Islands
These roles are part of the Marketing team and this experience will prepare you to work within a dynamic team and to develop practical skills in an excellent working and multinational environment. The role in Marketing is responsible for performing market and portfolio analysis, identify untapped consumer opportunities amongst other tasks.
Your Key Responsibilities Will Include
- Drive and implement activation tools aligned with BAT brand strategy at the point of sale (POS).
- Ensure best-in-class retail execution through successful brand activation campaigns.
- Manage permanent and temporary POS materials, including implementation and tracking.
- Coordinate communication between Brand Marketing, Trade Marketing, and Field Force.
- Maintain strong relationships with agencies, suppliers, and internal stakeholders.
- Prepare business presentations reflecting project status, outcomes, and adjustments.
- Ensure compliance with environmental, health, and safety (EHS) regulations and BAT standards.
- Support excellence in activation planning and execution processes.
- University degree in Marketing, Business, or a related field.
- Master’s degree in Marketing, Digital Marketing, MBA, or similar is a plus.
- Previous internship experience in marketing departments is considered valuable.
- Fluent in English; Spanish as mother tongue.
- High proficiency in Microsoft Office tools (Excel, PowerPoint, Word).
- Strong analytical, planning, and organizational skills.
- Demonstrated proactivity, ownership, and effective oral/written communication skills.
- Skilled in project management, multitasking, influencing others, teamwork, and interpersonal relations.
- We offer a market leading annual performance bonus (subject to eligibility)
- Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
- Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
- You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills
- We prioritise continuous improvement within a transformative environment, preparing for ongoing changes
We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.
Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.
We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).
Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.
If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.
Customer Success Manager, Spain
13 d’ag.Optibus
Customer Success Manager, Spain
Optibus · Madrid, ES
Teletreball SaaS
About Optibus:
Optibus is a unified software platform revolutionizing public transportation planning, scheduling, and operations in over 7,000 cities worldwide. Using AI, ML, and optimization algorithms, it empowers agencies to design more efficient, equitable, and sustainable transit networks, enhancing passenger access, reducing emissions, and improving driver conditions. With offices globally and a team of 350+ employees, Optibus fosters a collaborative culture centered on innovation, determination, and impact. As the first unicorn in public transportation technology, Optibus is driving the modernization of mass transit to make it the preferred choice for cities and passengers alike.
About the position:
We are looking for a Customer Success Manager to join our global Customer Success team! Based in Madrid (Spain), this person will play a key role in customer success, renewals and upsell. Operating alongside regionally-focused Customer Success Managers and Technical Account Managers, this person will report to the local Head of CSM, ensuring our local portfolio of clients is constantly reaching and exceeding the value they need from the Optibus suite of products!
Responsibilities:
- Relationship building:
This person will act as a trusted advisor when it comes to the usage of the Optibus products, building strong relationships with clients, users and internal decision makers to ensure clients are happy and thriving!
- Client Mapping:
Understanding and managing clients’ organisational structures to ensure mutual goals are accomplished on time and risks are mitigated and addressed.
- Account Management and Expansion:
Pro-actively identifying and managing churn risks, opportunities for growth (CSQL’s/CSQO’s) and other KPI’s (such as, but not limited to, feature usage/adoption, NPS, etc), defined alongside clients on the Account Success Plan.
- Voice of the Customer:
Act as an "ambassador" for Optibus within client organisation but also acting as a client "ambassador" at Optibus: collecting and analysing feedback to incorporate it into strategic insights, managing internal escalations with the relevant technical counterparts, etc.
- Process and Operational Enhancement:
Work alongside the wider Customer Success team and in collaboration with other teams (such as Revenue, Operations, R&D and Product) to establish, enhance and refine internal processes, documentation and data capture.
Requirements:
- Proven experience and measurable success in client-facing roles within SaaS (ideally vertical), with either B2B and/or B2G experience.
- Proven track record of building strong relationships within a client portfolio, reducing churn, increasing long-term retention and satisfaction.
- Experience managing time-based projects and strong prioritisation skills.
- Outstanding verbal and written communication skills in English (extra European languages are very desirable!).
- Proven experience of adaptability in fast-paced start up/scale up environments.
- Fluency in Spanish, English and Portuguese languages. Other languages are a plus.
- (Very) nice to have: experience in transit, public transportation, CAD/AVL, and/or ITS.
Optibus is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws. It is our responsibility at Optibus to provide an inclusive and accessible interview experience for all. We will provide reasonable accommodations for all candidates in need of individualised support during the hiring process.