Ofertes d'ocupació de Assistent/a de Direcció a Eivissa

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada3 de març

. Excel

An Irresistible Opportunity

Are you ready for a transformative challenge with one of the world’s most iconic brands? The Pacha Group is a globally recognised icon, with the legendary cherries symbolising hospitality, entertainment, sustainability, and the vivid soul of Ibiza.

A carefree, creative energy pulses through our warm hospitality, immersive music, all-day entertainment experiences, and our signature style statements.

Join our vibrant Pacha Family, and enjoy a world where the magic never stops.

The Candidate

As an enthusiastic and energetic self-starter, you embody the soulful spirit of Ibiza by consistently exceeding expectations. Your fearless and magnetic nature radiates a positive, ‘Can-Do!’ attitude, demonstrating a true commitment to being a team player. You excel in building connections with ‘Pacha-Lovers’ and fellow Pacha Family Members, communicating with confidence and professionalism, and delivering the legendary experientials that the Pacha Group is famous for.


Joining our Pacha Family with your passion for delivering superior performance, finding creative solutions, and completing tasks successfully promises an unmatched journey at The Pacha Group. Unleash your limitless potential in an electrifying environment that will transcend your career to new heights!

Key Responsibilities

• Greets guests upon arrival with a warm welcome, ensuring they feel acknowledged and valued.
• Leads and coordinates front-of-house operations, maintaining a high standard of service across all guest touchpoints.
• Assists guests in finding suitable seating arrangements based on preferences and availability.
• Manages waitlists during peak times and provides accurate wait time estimates while ensuring guests remain comfortable.
• Proactively acknowledges and remembers guest preferences, maintaining accurate records to support personalised service.
• Demonstrates a strong understanding of The Pacha Group’s venues, menus, events, and offerings, enabling effective guest assistance.
• Processes billing and payments efficiently while following internal control procedures.
• Supports seamless day-to-day operations by contributing to service consistency and overall guest satisfaction.
• Collaborates with fellow Tribe Members to maximise guest satisfaction, offering prompt and helpful responses to enquiries.
• Addresses guest concerns and fulfils requests with professionalism, resolving issues swiftly to maintain a positive experience.
• Upholds service standards and provides personalised support to guests at every stage of their journey.
• Anticipates guest needs and ensures dining experiences are smooth and well executed.
• Works collaboratively with the food and beverage team to maintain service quality and guest satisfaction.
• Uses appropriate upselling and service recommendation techniques to enhance the guest experience and contribute to revenue.
• Participates in team meetings and ongoing training sessions to strengthen product knowledge and service delivery.
• Supports the wider team behind the scenes to ensure operational success across key guest-facing moments.
  
  

The Team

Pacha Family Members are playful, creative and audacious leaders. They are cultured, confident, and they work hard! If you dream of being surrounded by like-minded individuals who share your passion for delivering unforgettable moments, then look no further! This is your chance to become part of the Pacha Family and write your own chapter.

An Equal Opportunity Employer

The Pacha Family represents over 35 nationalities across its over 850 Pacha Family Members. The Pacha Group does not discriminate and is committed to hiring a diverse and inclusive workforce as an equal-opportunity employer. The Pacha Family is driven by the principles of love, connection, joy, inclusivity and music, and bonded by a celebration of people, culture and diversity.

Sustainable Indulgence at The Pacha Group

The Pacha Group is committed to redefining sustainable hospitality and entertainment, seamlessly integrating cultural heritage, environmental responsibility, and luxury experiences. Leading Ibiza’s transition to clean energy, The Pacha Group operates on 100% renewable power having avoided 538MtCO2e in 2024 and reducing carbon emissions 34%.

The Group’s commitment to LEED Certification has propelled Pacha Ibiza nightclub to achieve a groundbreaking milestone as the world's first and only LEED Platinum-certified nightclub, earning an impressive 81 points. This sets a new benchmark for sustainable nightlife, powered entirely by renewable energy and free from single-use plastics for an eco-friendly clubbing experience. The Pacha Hotel is now certified as Ibiza’s first and only LEED Platinum hotel with 83 points — while Destino Five Ibiza now operates fully on Green Power, contributing to the Group’s 34% carbon footprint reduction and accelerating the Balearics’ Net-Zero targets. Destino Five Ibiza has further advanced water stewardship, cutting usage by 40% through innovative recycling and conservation technologies, with the Group reducing water consumption by 7% in 2024.

The Pacha Group’s dedication to responsible sourcing procures fruits and vegetables grown in Ibiza under the Balearic 0KM program. Cementing its sustainability leadership, The Pacha Group has registered Destino Five Ibiza with the U.S. Green Building Council, targeting LEED Gold or higher certification.

The Group empowers local communities through The Pacha Foundation’s investment in over 35 Ibiza initiatives for social welfare, environmental conservation, cultural arts, and sports, ensuring sustainability remains at the heart of the brand’s legacy.

About The Pacha Group

The Pacha Group is a globally acclaimed lifestyle brand with a strong presence in various sectors such as music, leisure, entertainment, hospitality, and fashion. It extends its international influence through well-known destinations including Pacha Ibiza (a famed nightclub), Destino Five Ibiza and Pacha Hotel. Having celebrated its 50th anniversary in 2023, the Pacha Group is dedicated to sharing the essence of the Ibizan lifestyle with the world, characterised by a carefree, sophisticated way of life infused with creativity, music, and a spirit of acceptance.

Find out more here: pacha.com

About FIVE Holdings

FIVE Holdings is a vertically integrated, global luxury lifestyle group with a diverse global portfolio spanning hotels, real estate, branded residences, nightlife, fashion, music, and entertainment. Through FIVE Development, the Group delivers high-return, eco-luxe hotel, residential and hospitality projects in key international markets including FIVE Palm Jumeirah, FIVE Jumeirah Village, and FIVE LUXE JBR in Dubai; FIVE Zurich in Switzerland; and Destino Five Ibiza and Pacha Hotel in Spain. The Group also owns Pacha Ibiza nightclub, two fashion lines, FIVE Mode and The Pacha Collection, and exclusive venues such as Toy Room and WooMoon Storytellers, establishing FIVE Holdings as a global force in hospitality and entertainment.

Rated as the world’s top ESG ‘A’ company by ISS, FIVE Holdings leads in creating a Global Sustainable Entertainment Ecosystem. Its portfolio, valued at nearly AED 13 billion, includes internationally certified green assets in Dubai, Zurich, and Ibiza, all meeting LEED Gold or higher standards per ICMA and GBP guidelines.

Find out more here: fiveglobalholdings.com

About Destino Five Ibiza

Destino Five Ibiza — a bold new synergy between The Pacha Group and FIVE Hotels and Resorts — reopens its doors on 1 June 2025, following a complete five-star transformation. Uniting The Pacha Group’s legendary Ibizan heritage with FIVE Hotels and Resorts' unapologetically luxe party ethos, this reimagined destination signals a new era for the island. Revered as Ibiza’s most iconic resort and formerly known as Destino Pacha, it has long ignited the island’s bohemian soul. Now, reborn through a full-scale refurbishment, it returns with a renewed energy — blending glamour, music, and hedonism like never before.

Set within a villa-style enclave and surrounded by lush Mediterranean gardens, Destino Five Ibiza unveils 159 rooms, suites, and villas, each thoughtfully designed with a refined aesthetic that marries minimalist elegance with the Boho chic vibes of Ibiza. From indulgent Junior Suites to the show-stopping Epic Suites with panoramic views of the sea, Playa Pacha, or the iconic open-air stage that plays host to the music world’s most famous heavyweights, every accommodation promises an immersive escape. For those seeking peak indulgence, the opulent Cherry Suites — complete with expansive XL pools — deliver elevated comfort and style.

Entertainment at Destino Five Ibiza remains unmatched, centred around its iconic open-air stage — the island’s most legendary outdoor day party venue. A magnet for the world’s most revered artists and DJs, it continues to host exclusive limited-series events and unforgettable performances such as Pacha ICONS — the island’s premier showcase of legendary talent. Featuring standout performances such as Marco Carola presents Music On, a defining fixture on Ibiza’s nightlife calendar; as well as Solomun +1, a series that has become synonymous with the island’s enduring musical legacy — this stage reaffirms its status as the beating heart of Ibiza’s party culture.

Requisitos mínimos

What We’re Looking For

• A proven track record in a luxury hotel or resort environment in a hostess assistant role, delivering consistent guest experiences.
• A welcoming and enthusiastic energy that sets the tone for a sensational guest experience.
• Maintains a well-groomed appearance at all times, aligned with The Pacha Group’s grooming standards.
• Utilises language skilfully, conveying ideas professionally and persuasively, giving context and providing accurate information at all times.
• Demonstrates a deep awareness of the hospitality and entertainment industries, and The Pacha Group’s position as a cultural icon.
• A proactive approach and attention to detail, ensuring operational standards are maintained.
• A collaborative team player with an interest in coaching and developing others.
• Flexible availability, including evenings, weekends and public holidays, in line with the rhythm of Destino Five Ibiza.
• Impeccable communication skills, both verbal and written, with fluency in English. Spanish is an advantage but not essential.
• Must hold the legal right to work in Europe, including any required visas or work permits, in full compliance with local regulations.
• Personally settled on the island with accommodation already arranged is a must.
• Brings a positive attitude that aligns with the spirit of The Pacha Group.

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada27 de febr.

. Office

¿Eres estudiante o acabas de terminar tus estudios?

Únete a nuestra comunidad de talento y desarrólla tu carrera con oportunidades pensadas para personas con ganas de crecer como tú.

Descubre algunos de los beneficios que te ofrecemos:

Itinerarios de Aprendizaje: Tendrás un plan claro desde el primer día, con sesiones de bienvenida, seguimiento y feedback para ayudarte a adquirir nuevas habilidades y prepararte para tu futuro profesional.

Talento IDEAL: Identificamos y desarrollamos a las personas en prácticas con mejor desempeño para ofrecerles los mejores caminos dentro de la compañía. Además, podrás acceder a nuevas oportunidades dentro de Meliá, como nuestros programas Graduate, diseñados para formar a los futuros líderes de la compañía.

Entorno global y diverso: Disfruta de un ambiente multicultural, donde cada día es una oportunidad para aprender, compartir y afrontar nuevos retos.

Misión del puesto: Asegura la rentabilidad del Área de alimentos y bebidas en el hotel, a través de la planificación y ejecución de las estrategias de producto, servicio y gestión de los equipos humanos en cocina y puntos de venta de alimentos y bebidas.

¿Qué tendrás que hacer?

• Implantar la metodología de F&B de la compañía: productos, pedidos, estándares de servicio y SOP’s.
• Asegurar la consistencia en el servicio y la máxima calidad operacional.
• Garantizar que todos los equipos conocen y aplican los procedimientos en cada outlet.
• Controlar el APPCC y asegurar el cumplimiento de las políticas corporativas.
• Implantar estándares y planes de acción derivados de auditorías o nuevas metodologías.
• Supervisar la presentación y el servicio según los estándares establecidos.
• Controlar y dar seguimiento a la P&L y al presupuesto operativo (CO).
• Elaborar el presupuesto anual de F&B (coste de materia prima, personal y pedidos).
• Realizar seguimiento diario de costes e ingresos.
• Controlar KPI’s clave: coste de materia prima, productividad, ratios por outlet, seguimiento de pedidos.
• Analizar ratios de coste/ingreso por servicios: desayunos, comida/cena, room service y eventos.
• Gestionar la rentabilidad del área: control de ingresos, gastos e inventarios.
• Verificar imputación de costes mediante USALI.
• Realizar y supervisar los pedidos, asegurando previsión adecuada.
• Controlar los productos en COUPA y otras herramientas corporativas.
• Asegurar el uso correcto de software y herramientas de F&B.
• Coordinar con cocina, sala, comercial y recepción para la planificación de eventos.
• Participar en reuniones de OS para asegurar ejecución en tiempo y forma.
• Revisar la operativa de eventos realizados, detectar mejoras y corregir desviaciones.
• Adaptar la oferta de bebidas y el servicio según los requerimientos de los clientes para maximizar resultados.
• Controlar y gestionar plantillas en función de la ocupación.
• Hacer seguimiento de KPI’s de personal: productividad, ratios por outlet, costes.
• Asegurar que los equipos disponen de calendarios laborales correctos (para RLT).
• Participar en reuniones de dirección y operaciones para presentar resultados actualizados.
• Colaborar con Comercial en la estrategia de precios y oferta para eventos, reuniones y congresos.
• Revisar comentarios en RRSS, ReviewPro y generar planes de acción.
• Implantar proyectos, programas y herramientas alineados con la nueva estrategia de F&B de la compañía.
  
  

¿Qué buscamos?

• Experiencia mínima de 1 año como Restaurant Manager o dirigiendo equipos Conocimientos del área de cocina.
• Conocimientos de REVO, y manejo de TPV.
• Manejo avanzado del paquete Office.
• Conocimientos de operativa hotelera.
• Capacidad de trabajo en equipo, orientación al servicio, Calidad y profesionalidad, visión global y estratégica y comunicación e influencia como competencias clave.
• Creatividad e innovación
  
  

En Meliá todos somos VIP

En Meliá Hotels International apostamos por la igualdad de oportunidades entre mujeres y hombres en el ámbito laboral, contando con el compromiso de la dirección y con los principios contenidos en las políticas de Recursos Humanos. Asimismo, nos importa la difusión entre toda la plantilla de una cultura empresarial comprometida con la igualdad efectiva, y la sensibilización de sobre la necesidad de actuar conjunta y globalmente.

Impulsamos nuestro compromiso con la igualdad y la diversidad, evitando cualquier tipo de discriminación, especialmente, la relacionada con motivos de discapacidad, raza, religión, género o edad. Creemos que la diversidad y la inclusión entre nuestras personas trabajadoras es fundamental para nuestro éxito como compañía global.

Además, apostamos por el crecimiento sostenible de nuestro sector a través de un gran equipo humano socialmente responsable. En este sentido, nuestro lema es “Hacia un futuro sostenible, desde un presente responsable” Gracias a todos/as los colaboradores/as lo hacemos posible.

Para protegerte y evitar fraudes en los procesos de selección, te invitamos a consultar nuestras recomendaciones en la página "Protege tu candidatura".

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