Ofertes d'ocupació per a Atenció al client a Bizkaia

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. Salesforce Outlook

The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people.

Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street Journal, Barron's, MarketWatch, Dow Jones Factiva, and Dow Jones Risk & Compliance. You will find that we are a collaborative group, focused on delivering excellence during every customer interaction.

Customer Service Associate - B2B

Based in: Barcelona (EMEA)

Reports to: Customer Service Supervisor

Position Summary

The position resides in the Customer Service Team, reporting to the Customer Service Supervisor. We are currently looking for a Customer Service Associate. Someone who has a passion for helping people and truly has a can-do attitude. We are offering a career with a recognized leader in the world of global news and business information. Please note that this role includes working on select weekends and public holidays.

Key Responsibilities

• Provide high-level telephone, email, and web chat support for the Dow Jones suite of B2B products; including Factiva, Dow Jones Risk & Compliance, and Dow Jones Newswires.
• Answer global customer queries concerning content/data, product navigation, billing/account administration, and more.
• Provide professional-level support to retain Dow Jones customers and increase customer loyalty.
• Strong ability to multitask, prioritize, and enthusiastically investigate and resolve customers' queries while consistently providing superior levels of customer service.
• Ensure all relevant procedures are followed from beginning to resolution.
• Ensure all key performance indicators and service levels are met.
• Actively seek out opportunities for self-improvement, and participate in new product and procedural training.
• Work with other Dow Jones departments to ensure escalated issues are handled efficiently and correctly.
  
  

Qualifications

Required

• Proficient in French/Spanish, Italian and English for both written and verbal communication within a corporate environment (the majority of the customer interactions are in English)
• Commitment to customer satisfaction with the ability to build and develop relationships to identify problems, assess needs, and find solutions
• Ability to listen, empathize, and effectively handle challenging customer inquiries in a professional and pleasant manner
• Ability to maintain a positive attitude in an often busy and stressful environment
• Ability to understand new technical systems and applications quickly
• Attention to detail and the ability to multitask, prioritize, and meet deadlines
• Ability to follow a large set of procedural guidelines and to be independently resourceful when investigating/researching complex customer queries
• A positive outlook on change and a flexible approach to team-based work environment and structure
  
  

Preferred

• Experience in a contact center and/or customer service environment
  
  

Desired

• Salesforce experience is a plus
• Desire to grow within the company
• College degree desired
• Previous research experience desired
• Fluency in German/Russian/Spanish/Japanese a plus (in addition to the language applied for)
  
  

Our Benefits

• Comprehensive Healthcare Plans
• Paid Time Off
• Retirement Plans
• Comprehensive Insurance Plans
• Family Care Benefits
• Subscription Discounts
• Employee Referral Program
  
  

\

Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. We strongly encourage applications from all qualified individuals, including women, people with disabilities, and those from underrepresented groups. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at [email protected]. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area: Dow Jones - Customer Service

Job Category: Customer Service & Contact Center Operations

Union Status

Non-Union role

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

Req ID: 50325

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Teletreball . R

Customer Support Specialist Español | Trabajo remoto desde Atenas, Grecia

¿Te gustaría trabajar desde casa en la soleada Atenas mientras creces profesionalmente en una empresa internacional?

Esta es tu oportunidad para convertir tu talento en atención al cliente en una carrera internacional llena de ventajas y estabilidad.

Ubicación

Remoto desde Atenas, Grecia (opción presencial disponible)

Idiomas

Español fluido + Inglés (nivel B2 o superior)

Inicio

Este mes

Contrato

Tiempo completo y permanente

Lo que ofrecemos

Salario base competitivo: ************/mes (x14 pagas, según proyecto)

Bono de rendimiento mensual: +10-15%

Suplementos Legales

Horas nocturnas (22:*****:00): +25%

Domingos y festivos: +75%

Compensación total estimada: *************/mes

Horarios rotativos flexibles (lunes a viernes o lunes a domingo, 2 días libres por semana)

Paquete de reubicación (dentro de la UE)

Vuelo cubierto

2 semanas de hotel pagadas

Traslado desde el aeropuerto

Honorarios de agencia inmobiliaria cubiertos

Apoyo total para encontrar vivienda asequible

Apoyo completo al expatriado

Ayuda con documentación, apertura de cuenta bancaria y seguro médico

Formación pagada

Entrenamiento completo con formadores certificados

Crecimiento profesional

Oportunidades reales de ascenso a Team Leader o Supervisor

Extras

Clases gratuitas de griego

Seguro médico privado adicional

Requisitos

Español fluido (oral y escrito)

Inglés B2 mínimo

Buen manejo informático básico

Orientación al cliente y excelente comunicación

Residir o estar dispuesto a trasladarse a Atenas

¿Listo para empezar una nueva aventura?

Envía Tu CV a

Conecta en LinkedIn: Vishaya R. Doerga

#J-*****-Ljbffr

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Teletreball .

Work & Travel Opportunity in Greece – Customer Support Agent

Location: Greece (Athens or Work From Anywhere in Greece)

Position: Customer Support Agent

Language: Spanish

Work Schedule: Monday – Friday | 10:00 – 01:00 (diverse shifts between these hours)

Contract Type: Full-time

Remote Option: YES (WAH – Work At Home Available)

Job Description

We are looking for Spanish-speaking Customer Support Agents who want to combine an international work experience with the opportunity to live and work in Greece. This role is ideal for candidates seeking a Work & Travel lifestyle while gaining valuable customer service experience in an international environment.

Your responsibilities will include:

• Handling inbound customer inquiries via phone, email, or chat
• Providing professional and friendly customer support
• Resolving issues efficiently and accurately
• Ensuring high customer satisfaction
  
  
  

Salary & Benefits

• Salary: €1,045 net/month
• Bonus: €200 monthly performance bonus
• Paid training (10 days)
• Stable schedule (Monday–Friday)
• Work-from-home option within Greece
  
  
  

Relocation Package

• 2 weeks hotel accommodation
• Flight ticket (within the EU)
• Airport pickup
• Real estate agency fee covered
  
  
  

WAH Information:

• If relocating, WAH location is Athens
• If already local, WAH is possible anywhere in Greece
  
  
  

Requirements

• Fluent Spanish (spoken & written)
• Good level of English
• EU passport or valid EU work permit required
• No visa or work permit sponsorship provided
• Basic computer skills
• Reliable internet connection
• Customer support experience is a plus
  
  
  

Important Notice

This position does NOT offer visa or work permit sponsorship.

Candidates must already have the legal right to work in Greece/EU.

Why Apply?

• Live and work in beautiful Greece
• Perfect Work & Travel opportunity
• Competitive salary + performance bonus
• Relocation support provided
• International work environment
  
  
  

Apply now and start your Work & Travel experience in Greece!

• Flexibilitat horàriaSi
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. Excel

Before applying: please note that to be eligible for this position, you must be currently enrolled at a university in Spain and remain enrolled until the end of the internship. You must also be available to start the internship in February 2026 and continue participating in the program until June–July 2026.

Join our team at the intersection of product management and customer experience innovation. As a Product & Customer Insights Intern, you’ll analyze customer feedback, support data, and product usage metrics to uncover actionable insights. You’ll collaborate with product managers, support teams, and data analysts to prioritize features, document customer journeys, and support the development of AI-powered customer support solutions. Your work will help optimize support workflows, enhance user satisfaction, and shape future customer experiences.

Key Responsibilities

• Analyze customer feedback and product data to identify improvement opportunities.
• Collaborate with product and support teams to prioritize features based on user needs.
• Support implementation and testing of AI tools for customer support.
• Document customer journeys and process improvements.
• Contribute to evaluating new support technologies.
  
  

Preferred Skills

• Currently studying a bachelor's or master's Degree in Industrial Engineering, Computer Science or a related field
• Strong analytical and problem-solving skills; Excel proficiency preferred.
• Interest in AI tools (chatbots, predictive analytics).
• Excellent communication and collaboration skills.
• Passion for improving customer experiences through data and technology.
  
  

Experience Our Benefits

Being part of HP means access to an international community with lots of growth opportunities within the company, professional development resources, networking opportunities, while enjoying in a great atmosphere making an impact.

• You will be able to choose to either work office-based or hybrid work style.
• Flexible schedule for part time (4h/day) or full time (8h/day) for a 6 to12 months agreement.
• Lunch in the cafeteria.
• Love sports? Then take advantage of our sports center (indoor and outdoor); gym, squash courts, tennis courts, basketball courts and with 25+ regular coordinated activities / sports , such as HIIT training, squash, basketball and yoga.
• A NextGen employee Network, which host fun events on a regular basis.
• Free printing Happy hour – from photographs to large posters. And Hands-on workshops to print with the latest technology – from wall covers to 3D printed models.
  
  

Sounds like you? Please apply and let’s talk!

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Teletreball .

Work & Travel Opportunity in Greece – Customer Support Agent

Location: Greece (Athens or Work From Anywhere in Greece)

Position: Customer Support Agent

Language: Spanish

Work Schedule: Monday – Friday | 10:00 – 01:00 (diverse shifts between these hours)

Contract Type: Full-time

Remote Option: YES (WAH – Work At Home Available)

Job Description

We are looking for Spanish-speaking Customer Support Agents who want to combine an international work experience with the opportunity to live and work in Greece. This role is ideal for candidates seeking a Work & Travel lifestyle while gaining valuable customer service experience in an international environment.

Your responsibilities will include:

• Handling inbound customer inquiries via phone, email, or chat
• Providing professional and friendly customer support
• Resolving issues efficiently and accurately
• Ensuring high customer satisfaction
  
  
  

Salary & Benefits

• Salary: €1,045 net/month
• Bonus: €200 monthly performance bonus
• Paid training (10 days)
• Stable schedule (Monday–Friday)
• Work-from-home option within Greece
  
  
  

Relocation Package

• 2 weeks hotel accommodation
• Flight ticket (within the EU)
• Airport pickup
• Real estate agency fee covered
  
  
  

WAH Information:

• If relocating, WAH location is Athens
• If already local, WAH is possible anywhere in Greece
  
  
  

Requirements

• Fluent Spanish (spoken & written)
• Good level of English
• EU passport or valid EU work permit required
• No visa or work permit sponsorship provided
• Basic computer skills
• Reliable internet connection
• Customer support experience is a plus
  
  
  

Important Notice

This position does NOT offer visa or work permit sponsorship.

Candidates must already have the legal right to work in Greece/EU.

Why Apply?

• Live and work in beautiful Greece
• Perfect Work & Travel opportunity
• Competitive salary + performance bonus
• Relocation support provided
• International work environment
  
  
  

Apply now and start your Work & Travel experience in Greece!

• Nivell d'experiència---
• Tipus de contracteA temps parcial
• PublicadaNova

Teletreball .

Descripción del puesto

Prestige Travel Agency by Mich está buscando un(a) Representante de Experiencia del Cliente en Viajes para brindar apoyo a los clientes durante todo su proceso de viaje, desde la reserva hasta el seguimiento posterior al viaje. Este puesto es ideal para personas apasionadas por los viajes, el servicio al cliente y la entrega de experiencias de alta calidad en un entorno de trabajo remoto.

Responsabilidades principales

• Responder a las consultas de los clientes de manera oportuna y profesional a través de llamadas telefónicas, correo electrónico y plataformas de mensajería.
• Asistir a los clientes con reservas de viajes, cambios, cancelaciones y solicitudes especiales.
• Proporcionar información precisa sobre destinos, requisitos de viaje y políticas de la agencia.
• Dar seguimiento a los clientes para confirmar itinerarios y nivel de satisfacción.
• Resolver inquietudes o problemas de los clientes con empatía y habilidades efectivas de resolución de problemas.
• Mantener registros precisos de los clientes y de las reservaciones.
  
  
  

Requisitos

• Excelentes habilidades de comunicación escrita y verbal.
• Experiencia en servicio al cliente (se valora experiencia en viajes o hospitalidad).
• Fuertes habilidades organizativas y atención al detalle.
• Comodidad con el uso de tecnología y aprendizaje de sistemas de reservas y herramientas CRM.
• Capacidad para trabajar de manera independiente en un entorno remoto.
• Pasión por los viajes y un enfoque centrado en el cliente.
  
  
  

Lo que ofrecemos

• Trabajo 100 % remoto con horarios flexibles.
• Oportunidades de crecimiento profesional dentro de la agencia.
• Beneficios de viaje y descuentos exclusivos de la industria.
• Capacitación y apoyo continuo por parte de un equipo colaborativo.
  
  
  

Declaración de igualdad de oportunidades

Prestige Travel Agency by Mich es un Empleador que ofrece Igualdad de Oportunidades y valora la diversidad en el entorno laboral.

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Teletreball .

Work & Travel Opportunity in Greece – Customer Support Agent

Location: Greece (Athens or Work From Anywhere in Greece)

Position: Customer Support Agent

Language: Spanish

Work Schedule: Monday – Friday | 10:00 – 01:00 (diverse shifts between these hours)

Contract Type: Full-time

Remote Option: YES (WAH – Work At Home Available)

Job Description

We are looking for Spanish-speaking Customer Support Agents who want to combine an international work experience with the opportunity to live and work in Greece. This role is ideal for candidates seeking a Work & Travel lifestyle while gaining valuable customer service experience in an international environment.

Your responsibilities will include:

• Handling inbound customer inquiries via phone, email, or chat
• Providing professional and friendly customer support
• Resolving issues efficiently and accurately
• Ensuring high customer satisfaction
  
  
  

Salary & Benefits

• Salary: €1,045 net/month
• Bonus: €200 monthly performance bonus
• Paid training (10 days)
• Stable schedule (Monday–Friday)
• Work-from-home option within Greece
  
  
  

Relocation Package

• 2 weeks hotel accommodation
• Flight ticket (within the EU)
• Airport pickup
• Real estate agency fee covered
  
  
  

WAH Information:

• If relocating, WAH location is Athens
• If already local, WAH is possible anywhere in Greece
  
  
  

Requirements

• Fluent Spanish (spoken & written)
• Good level of English
• EU passport or valid EU work permit required
• No visa or work permit sponsorship provided
• Basic computer skills
• Reliable internet connection
• Customer support experience is a plus
  
  
  

Important Notice

This position does NOT offer visa or work permit sponsorship.

Candidates must already have the legal right to work in Greece/EU.

Why Apply?

• Live and work in beautiful Greece
• Perfect Work & Travel opportunity
• Competitive salary + performance bonus
• Relocation support provided
• International work environment
  
  
  

Apply now and start your Work & Travel experience in Greece!

• Nivell d'experiència---
• Tipus de contracteA temps complert
• PublicadaNova

Teletreball .

Work & Travel Opportunity in Greece – Customer Support Agent

Location: Greece (Athens or Work From Anywhere in Greece)

Position: Customer Support Agent

Language: Spanish

Work Schedule: Monday – Friday | 10:00 – 01:00 (diverse shifts between these hours)

Contract Type: Full-time

Remote Option: YES (WAH – Work At Home Available)

Job Description

We are looking for Spanish-speaking Customer Support Agents who want to combine an international work experience with the opportunity to live and work in Greece. This role is ideal for candidates seeking a Work & Travel lifestyle while gaining valuable customer service experience in an international environment.

Your responsibilities will include:

• Handling inbound customer inquiries via phone, email, or chat
• Providing professional and friendly customer support
• Resolving issues efficiently and accurately
• Ensuring high customer satisfaction
  
  
  

Salary & Benefits

• Salary: €1,045 net/month
• Bonus: €200 monthly performance bonus
• Paid training (10 days)
• Stable schedule (Monday–Friday)
• Work-from-home option within Greece
  
  
  

Relocation Package

• 2 weeks hotel accommodation
• Flight ticket (within the EU)
• Airport pickup
• Real estate agency fee covered
  
  
  

WAH Information:

• If relocating, WAH location is Athens
• If already local, WAH is possible anywhere in Greece
  
  
  

Requirements

• Fluent Spanish (spoken & written)
• Good level of English
• EU passport or valid EU work permit required
• No visa or work permit sponsorship provided
• Basic computer skills
• Reliable internet connection
• Customer support experience is a plus
  
  
  

Important Notice

This position does NOT offer visa or work permit sponsorship.

Candidates must already have the legal right to work in Greece/EU.

Why Apply?

• Live and work in beautiful Greece
• Perfect Work & Travel opportunity
• Competitive salary + performance bonus
• Relocation support provided
• International work environment
  
  
  

Apply now and start your Work & Travel experience in Greece!

• Nivell d'experiència---
• Tipus de contracteA temps complert
• PublicadaNova

Teletreball .

Work & Travel Opportunity in Greece – Customer Support Agent

Location: Greece (Athens or Work From Anywhere in Greece)

Position: Customer Support Agent

Language: Spanish

Work Schedule: Monday – Friday | 10:00 – 01:00 (diverse shifts between these hours)

Contract Type: Full-time

Remote Option: YES (WAH – Work At Home Available)

Job Description

We are looking for Spanish-speaking Customer Support Agents who want to combine an international work experience with the opportunity to live and work in Greece. This role is ideal for candidates seeking a Work & Travel lifestyle while gaining valuable customer service experience in an international environment.

Your responsibilities will include:

• Handling inbound customer inquiries via phone, email, or chat
• Providing professional and friendly customer support
• Resolving issues efficiently and accurately
• Ensuring high customer satisfaction
  
  
  

Salary & Benefits

• Salary: €1,045 net/month
• Bonus: €200 monthly performance bonus
• Paid training (10 days)
• Stable schedule (Monday–Friday)
• Work-from-home option within Greece
  
  
  

Relocation Package

• 2 weeks hotel accommodation
• Flight ticket (within the EU)
• Airport pickup
• Real estate agency fee covered
  
  
  

WAH Information:

• If relocating, WAH location is Athens
• If already local, WAH is possible anywhere in Greece
  
  
  

Requirements

• Fluent Spanish (spoken & written)
• Good level of English
• EU passport or valid EU work permit required
• No visa or work permit sponsorship provided
• Basic computer skills
• Reliable internet connection
• Customer support experience is a plus
  
  
  

Important Notice

This position does NOT offer visa or work permit sponsorship.

Candidates must already have the legal right to work in Greece/EU.

Why Apply?

• Live and work in beautiful Greece
• Perfect Work & Travel opportunity
• Competitive salary + performance bonus
• Relocation support provided
• International work environment
  
  
  

Apply now and start your Work & Travel experience in Greece!