Ofertas de empleo para Atención al cliente en A Coruña

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

Teletrabajo .

Work & Travel Opportunity in Greece – Customer Support Agent

Location: Greece (Athens or Work From Anywhere in Greece)

Position: Customer Support Agent

Language: Spanish

Work Schedule: Monday – Friday | 10:00 – 01:00 (diverse shifts between these hours)

Contract Type: Full-time

Remote Option: YES (WAH – Work At Home Available)

Job Description

We are looking for Spanish-speaking Customer Support Agents who want to combine an international work experience with the opportunity to live and work in Greece. This role is ideal for candidates seeking a Work & Travel lifestyle while gaining valuable customer service experience in an international environment.

Your responsibilities will include:

• Handling inbound customer inquiries via phone, email, or chat
• Providing professional and friendly customer support
• Resolving issues efficiently and accurately
• Ensuring high customer satisfaction
  
  
  

Salary & Benefits

• Salary: €1,045 net/month
• Bonus: €200 monthly performance bonus
• Paid training (10 days)
• Stable schedule (Monday–Friday)
• Work-from-home option within Greece
  
  
  

Relocation Package

• 2 weeks hotel accommodation
• Flight ticket (within the EU)
• Airport pickup
• Real estate agency fee covered
  
  
  

WAH Information:

• If relocating, WAH location is Athens
• If already local, WAH is possible anywhere in Greece
  
  
  

Requirements

• Fluent Spanish (spoken & written)
• Good level of English
• EU passport or valid EU work permit required
• No visa or work permit sponsorship provided
• Basic computer skills
• Reliable internet connection
• Customer support experience is a plus
  
  
  

Important Notice

This position does NOT offer visa or work permit sponsorship.

Candidates must already have the legal right to work in Greece/EU.

Why Apply?

• Live and work in beautiful Greece
• Perfect Work & Travel opportunity
• Competitive salary + performance bonus
• Relocation support provided
• International work environment
  
  
  

Apply now and start your Work & Travel experience in Greece!

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada26 ene.

. Office Excel LESS Outlook PowerPoint Word

Position Overview

MCI es una empresa líder en Externalización de Procesos de Negocio (BPO) que se especializa en ofrecer soluciones personalizadas para satisfacer las diversas necesidades de nuestros clientes. Con un compromiso con la excelencia y un enfoque en la innovación, nos hemos establecido como un socio de confianza en la industria.

Estamos buscando representantes de servicio al cliente bilingües para respaldar el servicio al cliente entrante, el servicio de asistencia técnica y el procesamiento de oficina para posiciones de apoyo comercial y del sector público. En este rol, manejarás llamadas entrantes, resolverás problemas técnicos básicos, establecerás relaciones sólidas con los clientes, investigarás para identificar necesidades y reconocerás oportunidades para promocionar nuevos productos y servicios. Los candidatos deben ser solucionadores de problemas naturales que se esfuercen continuamente por proporcionar un excelente servicio al cliente y una satisfacción extraordinaria al cliente.

Esta es una posición de nivel de entrada que ofrece capacitación remunerada en el trabajo. Si bien no se requiere experiencia previa en centros de contacto, la experiencia en servicio al cliente, soporte técnico, ventas internas o soporte de oficina es una ventaja.

Para ser considerado para esta posición, debes completar una solicitud completa en nuestra página de carreras de la empresa, que incluye preguntas de selección y una breve prueba previa al empleo.

• POSITION RESPONSIBILITIES
  
  

Responsabilidades Clave

• Manejar llamadas entrantes de clientes de manera cortés, oportuna y profesional - incluyendo correo electrónico y chat en vivo.
• Escuchar a los clientes, entender sus necesidades y resolver sus problemas.
• Escalar los problemas de los clientes al personal y la gerencia apropiados para su resolución según sea necesario.
• Asegurar la resolución en la primera llamada mediante la resolución de problemas y el manejo efectivo de las llamadas.
• Seguir los procesos del programa del Cliente y realizar todas las tareas de manera cortés y profesional.
• Utilizar la base de conocimientos y la capacitación para responder con precisión a las preguntas de los clientes.
• Crear y mantener registros de CRM de clientes con detalles precisos de las llamadas.
• Documentar con precisión la resolución de las llamadas en los sistemas apropiados.
• Seguir estrictamente el proceso del cliente para manejar problemas e inquietudes financieras.
• Cumplir con los requisitos relacionados con la información confidencial y personal.
• Seguir todos los guiones, políticas y procedimientos requeridos.
• Adherirse a todos los requisitos de asistencia y horarios de trabajo, incluida toda la capacitación programada.
  
  

Candidate Qualifications

¿TE PREGUNTAS SI ERES UNA BUENA OPCIÓN PARA ESTE PUESTO?

Se Alienta a Todos Los Solicitantes Positivos y Motivados a Postularse. Los Candidatos Ideales Para Esta Posición Son Altamente Motivados y Dedicados, y Deben Poseer Las Siguientes Cualidades

• Debe tener 18 años de edad o más.
• Diploma de escuela secundaria o equivalente.
• Excelentes habilidades de organización, escritura y comunicación oral.
• La capacidad de escribir rápidamente y con precisión (más de 20 palabras por minuto).
• Conocimientos básicos de Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Comprensión básica del sistema operativo Windows.
• Altamente confiable con la capacidad de mantener asistencia regular y puntualidad.
• La habilidad para evaluar, solucionar problemas y dar seguimiento a los problemas del cliente.
• Aptitud para la resolución de conflictos, resolución de problemas y negociación.
• Debe estar orientado al servicio al cliente (empático, receptivo, paciente y concienzudo).
• Capacidad para realizar múltiples tareas, mantenerse enfocado y autogestionarse.
• Fuerte orientación hacia el trabajo en equipo y enfoque en el cliente.
• La capacidad para prosperar en un entorno rápido donde el cambio y la ambigüedad son frecuentes.
• Excelentes habilidades interpersonales y la capacidad de construir relaciones con su equipo y clientes.
• Capacidad para leer y hablar inglés con fluidez
  
  

Compensation Details

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect From MCI

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.
  
  

Compensation & Benefits That Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.
  
  

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
  
  

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

About Mci (parent Company)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

• 
  
  

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada26 ene.

. Office SharePoint Excel LESS Outlook PowerPoint Word

Position Overview

MCI es una empresa líder en Externalización de Procesos de Negocio (BPO) que se especializa en ofrecer soluciones personalizadas para satisfacer las diversas necesidades de nuestros clientes. Con un compromiso con la excelencia y un enfoque en la innovación, nos hemos establecido como un socio de confianza en la industria.

Estamos contratando representantes de servicio al cliente para apoyar proyectos de servicio al cliente entrantes y salientes para clientes de servicios financieros. Estamos buscando profesionales calificados que trabajen para asegurar que nuestra organización esté proporcionando un servicio de clase mundial a nuestros miembros, empleados y comunidades. En este rol, trabajarás directamente con clientes bancarios proporcionando información sobre productos y cuentas, resolviendo problemas de los clientes y respondiendo preguntas de los clientes sobre los procesos bancarios. Los candidatos deben tener excelentes habilidades de comunicación, estar dispuestos a aprender en el trabajo y ser altamente confiables.

Para ser considerado para esta posición, debes completar una solicitud completa en nuestra página de carreras de la empresa, que incluye preguntas de selección y una breve prueba previa al empleo.

• POSITION RESPONSIBILITIES
  
  

Responsabilidades Clave

• Atender llamadas de clientes entrantes de manera cortés, oportuna y profesional, incluyendo correos electrónicos y chats en vivo.
• Escuchar a los clientes, entender sus necesidades y resolver problemas de los clientes.
• Escalar problemas de los clientes al personal y gerencial adecuado para su resolución según sea necesario.
• Asegurar la resolución en la primera llamada mediante la resolución de problemas y un manejo efectivo de llamadas.
• Seguir los procesos del programa del cliente y realizar todas las tareas de manera cortés y profesional.
• Utilizar la base de conocimientos y la capacitación para responder con precisión las preguntas de los clientes.
• Crear y mantener registros CRM de clientes con detalles precisos de llamadas.
• Documentar con precisión la resolución de llamadas en sistemas apropiados.
• Seguir estrictamente el proceso del cliente para manejar problemas e investigaciones financieras.
• Cumplir con los requisitos relacionados con la información confidencial y la información personal.
• Seguir todos los guiones, políticas y procedimientos requeridos.
• Cumplir con todos los requisitos de asistencia y horario de trabajo, incluida toda la capacitación programada.
  
  

Candidate Qualifications

¿TE PREGUNTAS SI ERES UNA BUENA OPCIÓN PARA ESTE PUESTO?

Se Alienta a Todos Los Solicitantes Positivos y Motivados a Postularse. Los Candidatos Ideales Para Esta Posición Son Altamente Motivados y Dedicados, y Deben Poseer Las Siguientes Cualidades

• Debe tener 18 años de edad
• Diploma de Escuela Secundaria o equivalente
• Mínimo de tres (3) años en un entorno de centro de llamadas
• Mínimo de un (1) año de experiencia en un rol de servicio al cliente
• Experiencia relevante en banca o servicios financieros.
• Capacidad para realizar múltiples tareas utilizando múltiples pantallas y sistemas mientras habla por teléfono con los clientes.
• Capacidad para escribir rápidamente y con precisión de 30-45 palabras por minuto.
• Capacidad para leer y hablar inglés con fluidez
• Familiaridad con computadoras y aplicaciones de PC con Windows y la capacidad para aprender nuevas y complejas aplicaciones de sistemas informáticos, incluido el intranet corporativo.
• Conocimiento básico de Microsoft Office Suite (Excel, PowerPoint, Word, Outlook, incluido Sharepoint)
• Excelentes habilidades organizativas, escritas y de comunicación oral.
• Capacidad para realizar múltiples tareas en múltiples sistemas y pantallas mientras habla con los clientes.
• Debe estar orientado al servicio al cliente (empático, receptivo, paciente y consciente)
• Fuerte orientación hacia el equipo y enfoque en el cliente con una actitud positiva.
• Altamente confiable con la capacidad de mantener una asistencia regular y puntualidad.
• Aptitud para la identificación y resolución de problemas.
• Capacidad para prosperar en un entorno de ritmo rápido donde el cambio y la ambigüedad son comunes.
• Aptitud para la resolución de conflictos y resolución de problemas.
• Capacidad para demostrar buen juicio al tomar decisiones relacionadas con consultas de cuentas, rutas de resolución y manejo de llamadas.
• Excelentes habilidades interpersonales y capacidad para construir relaciones con su equipo y clientes.
  
  

Compensation Details

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect From MCI

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.
  
  

Compensation & Benefits That Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.
  
  

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
  
  

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

About Mci (parent Company)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

• 
  
  

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada25 ene.

. Office Excel LESS Outlook PowerPoint Word

Position Overview

MCI es una empresa líder en Externalización de Procesos de Negocio (BPO) que se especializa en ofrecer soluciones personalizadas para satisfacer las diversas necesidades de nuestros clientes. Con un compromiso con la excelencia y un enfoque en la innovación, nos hemos establecido como un socio de confianza en la industria.

Estamos buscando agentes de servicio al cliente para respaldar una variedad de proyectos de servicio al cliente y ventas entrantes y salientes. En este rol, manejarás consultas entrantes, realizarás llamadas salientes a clientes existentes para ayudar con preguntas de servicio al cliente y ofrecerás productos y servicios nuevos.

Para ser considerado para esta posición, debes completar una solicitud completa en nuestra página de carreras de la empresa, que incluye preguntas de selección y una breve prueba previa al empleo.

• POSITION RESPONSIBILITIES
  
  

Responsabilidades Clave

• Manejar los contactos entrantes y salientes de manera cortés, oportuna y profesional.
• Asegurar la resolución en la primera llamada mediante la resolución de problemas y un manejo efectivo de las llamadas.
• Investigar sistemas para encontrar información faltante según corresponda; coordinar con otros departamentos para resolver problemas cuando sea necesario.
• Documentar con precisión y procesar reclamaciones de clientes en los sistemas apropiados.
• Liderar discusiones de investigación para determinar las mejores opciones para el cliente.
• Utilizar la base de conocimientos y la capacitación para responder con precisión las preguntas de los clientes siguiendo todos los guiones, políticas y procedimientos requeridos.
• Cumplir con los requisitos relacionados con información confidencial e información personal.
• Escalar problemas de los clientes al personal y gerentes adecuados para su resolución según sea necesario.
• Asistir a reuniones y capacitaciones y revisar todo el material de capacitación nuevo para mantenerse actualizado sobre los cambios en el conocimiento del programa, sistemas y procesos.
• Cumplir con todos los requisitos de asistencia y horario de trabajo.
  
  

Candidate Qualifications

¿TE PREGUNTAS SI ERES UNA BUENA OPCIÓN PARA ESTE PUESTO?

Se Alienta a Todos Los Solicitantes Positivos y Motivados a Postularse. Los Candidatos Ideales Para Esta Posición Son Altamente Motivados y Dedicados, y Deben Poseer Las Siguientes Cualidades

• Debe tener 18 años de edad o más.
• Diploma de escuela secundaria o equivalente.
• Excelentes habilidades organizativas, escritas y de comunicación oral.
• Capacidad para escribir rápidamente y con precisión (más de 20 palabras por minuto).
• Conocimientos básicos de Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Comprensión básica del sistema operativo Windows.
• Altamente confiable, con la capacidad de mantener una asistencia regular y puntualidad.
• Capacidad para evaluar, solucionar problemas y dar seguimiento a problemas de clientes.
• Aptitud para la resolución de conflictos, la resolución de problemas y la negociación.
• Orientado al servicio al cliente (empático, receptivo, paciente y concienzudo).
• Capacidad para realizar varias tareas, mantenerse enfocado y autogestionarse.
• Fuerte orientación hacia el trabajo en equipo y enfoque en el cliente.
• Capacidad para prosperar en un entorno de ritmo rápido donde el cambio y la ambigüedad son prevalentes.
• Excelentes habilidades interpersonales y capacidad para establecer relaciones con su equipo y clientes.
• Capacidad para leer y hablar inglés con fluidez
  
  

Compensation Details

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect From MCI

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.
  
  

Compensation & Benefits That Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.
  
  

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
  
  

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

About Mci (parent Company)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

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The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada20 ene.

. SaaS Excel Office Outlook

¿Tienes interés por un cambio profesional, en un entorno estable y en crecimiento en el sector de la automoción?

Déjanos contarte algunos de los beneficios que encontrarás en GT Motive:

• Modelo de trabajo híbrido: disfrutamos de 1 día de presencialidad en la oficina para mejorar las relaciones y tomarnos un café con el equipo.
• Equipo: contamos con excelentes profesionales y un ambiente de confianza, colaboración y respeto.
• Vacaciones: mejoramos los días establecidos.
• Happy Day: medio día libre en tu cumpleaños.
  
  

Si esto suena a un sitio en el que te gustaría estar, te contamos más...

Tu misión principal será ofrecer servicios de atención al cliente y gestiones de back office para cubrir las necesidades de nuestro servicio.

• Confección de presupuestos.
• Realizar comprobaciones y registros en las bases de datos de los vehículos de nuestra cartera de clientes.
• Gestionar la flota de vehículos según las reglas de negocio para el cambio de neumáticos.
• Comunicación con los talleres a través de los canales disponibles para solucionar posibles incidencias diarias.
• Indicar a la cartera de clientes la ubicación de los talleres según la zona solicitada.
• Gestión de neumáticos de la competencia.
• Gestión con taller para recogida de neumáticos excedentes.
• Tramitación de devoluciones de neumáticos.
• Manejo de diferentes programas de fabricantes, así como, el propio software de la empresa.
  
  

¿Qué te hará marcar la diferencia en esta posición?

• Formación académica valorable: CFGM o CFGS Administración.
• Experiencia de 2 años en posiciones de teleoperador/a, agente de atención al cliente, contact center o similares.
• Buen conocimiento de Microsoft 365, principalmente Excel, Outlook y Teams.
  
  

En GT Motive apostamos por las personas que:

• Se comunican de manera efectiva.
• Son capaces de relacionarse y trabajar en equipo.
• Son organizadas.
• Tienen una clara orientación a la calidad en el trabajo.
  
  

¿Ves muchas similitudes con tu perfil?

¡GT Motive es tu sitio! Porque trabajamos todos los días para ser la empresa más innovadora en Soluciones Tecnológicas y SaaS en la industria de la automoción. Desarrollamos productos para toda Europa y somos parte de la división tecnológica del Grupo Solvd - Allianz.

Tenemos un historial sólido como empresa y seguimos creciendo. Creemos en proyectos a largo plazo y en el compromiso, y estamos buscando personas con ideas afines. El equipo de GT trabaja de manera coordinada desde cualquier ubicación, con flexibilidad y equilibrio entre la vida personal, familiar y profesional.

¡Estamos deseando conocerte! ¡Inscríbete ahora y nos pondremos en contacto contigo lo antes posible!