Ofertes d'ocupació de Recepcionista a Illes Balears

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada9 de des.

Inglés Marketing Español Marketing entrante Comunicación Planificación de eventos Atención telefónica Experiencia laboral Equipo de oficina Fax Excel Office Outlook Word

En Mallorca Law buscamos un/a profesional organizado/a y proactivo/a para ser la primera cara de nuestro despacho y apoyar al equipo en tareas administrativas.

Responsabilidades:

- Atención telefónica y presencial a clientes.

- Gestión de agendas y coordinación de reuniones.

- Apoyo en tareas administrativas y documentación.

- Organización de archivos y gestión de proveedores.

Requisitos:

- Experiencia mínima de 1-2 años en puestos similares.

- Manejo de herramientas Office (Word, Excel, Outlook).

- Buena comunicación y orientación al cliente.

- Capacidad de organización y trabajo en equipo.

- Nivel profesional de inglés

Ofrecemos:

- Contrato estable.

- Buen ambiente de trabajo.

- Formación y desarrollo profesional.

• Si te interesa, envíanos tu CV y una breve carta explicando por qué encajas en el puesto. #RecepcionistaAdministrativa #PalmaDeMallorca #Administración #OportunidadLaboral #Trabajo

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada7 de des.

. MVC Office Outlook

CRITICAL TASKS

Essential Job Functions

• Handle guest check-in and checkout efficiently and in a professional manner, following the company procedures.
• Hand over any relevant information with the relevant departments or shifts, using the right ways of communication.
• Read the memo board, to keep updated on all current information.
• Always use the correct telephone etiquette.
• Perform Courtesy Visits to ensure the highest level of satisfaction of our Owners and Guests.
• Develop a thorough knowledge of resort property, resort staff, resort services and the hours of operation.
• Maintain a high standard of personal hygiene and wear proper uniform at all times.
• Ensure the cleanliness and neatness of the Front Desk and office.
• Understand the resort fire and safety procedures.
• Handle guest complaints in a professional and hospitable manner.
• Report any unusual occurrences to the MOD, Front Desk Manager or General Manager.
• Adhere to all company policies and procedures.
• Have a basic knowledge of resort rates, vouchers and discounts, as well as basic knowledge of Marsha reservation system.
• On a daily complete the credit check according to the company procedure.
• On a daily basis ensure a correct cashier closing, following accounting guidelines and procedures.
• Responsible for answering calls, recording guest requests, and then pursuing the issue to a resolution.
• Ensure that all customer complaints are recorded in the Guest Response Program in a timely and professional manner. Must coordinate the response to guest issues and then follow-up with the guest to ensure satisfaction with the result.
• Have knowledge of the local area and the resort, resort staff, and resort services, including the hours of operation for all departments involved and in the surrounding areas; has a thorough knowledge of guestrooms including: locations, views, amenities, features, types, etc.
• Is a resort ambassador by promoting the resort outlets.
• Understands various payment options and procedures, knows how to read a reservation in Opera and Marsha.
• Handle all emergencies according to established procedures.
  
  

• Hotel /Tourism Degree
• Fluent in Spanish, German and English. Other European languages a plus.
• Excellent hospitality skills.
• Basic accounting skills.
• Well organized, good team player.
• Working knowledge of Opera/Guestware/Concierge Assistant/Marsha software
  
  

• Maintain a neat and professional appearance at all time.
• Frequent bending, kneeling and stooping, lifting up to 15kg
• Good visual observation.
• Long standing hours.
• Stress resistant
• Good communication skills
• Flexible (working hours)
  
  

• Perform other duties as required to meet the needs of the department or as instructed by Management.
  
  

• Be punctual and wear the name tag and uniform at all times during working hours.
• Perform all tasks in a timely manner ensuring all deadlines are met.
• Comply with MVC policies and procedures.
• Be proactive and have a flexible approach to work, meeting the needs of the team and the business at all times.
• Maintain an attitude and commitment to provide excellent service to all customers and associates.
• Respond sensitively to the needs and feelings of others, regardless of status or position; accept interpersonal differences and maintain a constructive rapport with all associates and customers.
• Maintain a working knowledge of all MVC product lines.
• Maintain computer systems knowledge (MS Office, Outlook, etc)
• Work with all MVC colleagues as a team, supporting the needs within that team and those of the business at all times.
• Must be proactive in every area, including offering additional services to clients.