L'entreprise

Santa Ponsa, finca iconique de l’île de Minorque étendue sur plus de 100 hectares, est un ancien palais du XVIIème siècle dont les jardins luxuriants sont intégralement classés. 22 chambres et suites sont réparties entre la maison principale, les anciennes granges et des bâtiments autonomes dans les jardins.

Son restaurant bistronomique Nura, propose une cuisine espagnole contemporaine, acidulée et vivante, centrée sur le produit et alimentée en partie par le potager de plus de 3000m2 du domaine.

Intégralement tournée vers le bien-être, le Spa de Santa Ponsa dispose d’une piscine extérieure, d’un bassin de nage couvert, d’un hammam, sauna, bains nordiques et cabines de massage. Les protocoles de soin hautement performants puisent leur inspiration dans la marque naturelle et végétale Susanne Kaufmann, inspirés de la médecine chinoise.

Randonnée à cheval le long du Camí de Cavalls, promenade en bateau, parillada dans les jardins… Des expériences inédites pour profiter pleinement de l’île la plus préservée des Baléares.

Description Du Poste

Job Description

Fontenille Menorca is looking for a Sales Manager to oversee commercial enquiries, client relationships and pre-arrival coordination for its two properties, Santa Ponsa and Torre Vella.

The role involves managing the entire sales process, from the initial enquiry through to contract confirmation and payment follow-up, while ensuring seamless coordination with the operational teams ahead of each guest's arrival.

Sales Management

• Handle and manage enquiries for events, weddings, corporate meetings, groups, retreats and bespoke experiences.
• Prepare and send tailored quotations and commercial proposals.
• Ensure proactive follow-up throughout the entire sales process, from the initial enquiry to confirmation. This includes phone calls, follow-ups before and after sending proposals, regular communication and supporting clients throughout their decision-making process to maximise conversion rates.
• Negotiate terms and conditions, follow up on proposals and secure confirmations.
• Prepare contracts, send them for signature and ensure their completion.
• Monitor deposits, payment deadlines and outstanding balances, ensuring all contracted services are fully paid before the client's arrival, in coordination with the Accounting team and subject to any exceptions approved by Management.
  
  

Pre-Arrival Planning & Coordination

• Maintain regular communication with clients and centralise all requirements ahead of their arrival.
• Coordinate with the relevant teams to ensure all agreed services and arrangements are properly confirmed.
• Update quotations and follow up on payments for additional services confirmed prior to arrival.
• Prepare and distribute detailed event function sheets and operational briefs to the relevant departments.
• Prepare and coordinate rooming lists and all relevant information related to group stays and events.
• Liaise closely with the different departments, particularly Front Office, Food & Beverage and Operations.
• Ensure a complete and accurate handover of each confirmed booking to the Operations team before the client's arrival.
  
  

Site Inspections & Business Relationships

• Organise and host site inspections, FAM trips and visits from travel agencies, partners, wedding planners and event organisers.
• Present and promote both properties, identifying and following up on potential business opportunities.
• Develop and maintain strong relationships with travel agencies, DMCs, wedding planners and other key partners.
• Participate in sales initiatives and ensure sales materials are kept up to date.
• Monitor commercial opportunities and actively contribute to the business development of both properties.
  
  

Scope of Responsibilities

You are responsible for the overall management of commercial enquiries, from initial contact and contract preparation to payment follow-up and pre-arrival planning.

The role requires close communication with clients throughout the planning process and effective coordination with internal departments to ensure a smooth transition to the Operations team.

Upon the client's arrival, you may welcome guests and introduce them to the relevant teams but is not responsible for the operational supervision of events or stays.

Any additional services or expenses incurred during the stay that are not included in the original contract will be managed and invoiced by the Operations teams.

Profil recherché

Language Requirements

• Fluent English and Spanish are essential, both written and spoken.
• French is a strong advantage.
  
  

Excellent communication skills and the ability to interact confidently with an international clientele are essential for this role.