What will be your mission? As a Reservations Staff , you will record all details of incoming calls and coordinate each reservation ensuring guest satisfaction. What will you do? Encourage upselling and meeting set revenue targets each month. Be fully...
What will be your mission?
As a Reservations Staff, you will record all details of incoming calls and coordinate each reservation ensuring guest satisfaction.
What will you do?
Benefits
At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:
As a Reservations Staff, you will record all details of incoming calls and coordinate each reservation ensuring guest satisfaction.
What will you do?
- Encourage upselling and meeting set revenue targets each month.
- Be fully aware of the hotel's sales strategy, rates, packages, groups and booking status at all times.
- Process and respond within 24 hours to all reservation requests according to standards.
- Be up-to-date with current hotel information and data including room types, rates, facilities, F&B departments and promotions.
- Maximize quality levels of product, service and guest satisfaction.
- Ensure that all guest satisfaction issues are reported, monitored and followed up in a timely manner.
- Monitor daily arrivals by ensuring that all guest requests are fulfilled and that all expectations are met.
- Attend hotel events, daily briefings and training to enhance professional skills.
- Strong communication skills and persuasiveness.
- Stress resistance and an organized working method.
- Flexibility, accuracy and helpfulness.
- Good level of English both verbal and written
- Always thinking one step ahead and attention to detail.
- Relevant work experience is a plus.
Benefits
At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:
- Worldwide experience – diversity of 150 different nationalities.
- Career development opportunities full of national and international challenges.
- Wide range of training programmes to enhance your skills.
- Wellbeing initiatives, including flexible working conditions.
- Team member recognition programmes, including Memorable Dates.
- Ability to make a difference through our sustainability programme and volunteering initiatives.
- Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
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