Ofertas de empleo de Gerente en A Coruña

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

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Empresa de servicios LOGÍSTICOS, necesita incorporar a un/a DELEGADO/A COMERCIAL para el DESARROLLO DE NEGOCIO en GALICIA.

SE OFRECE:

• Contrato INDEFINIDO.
• PAQUETE RETRIBUTIVO COMPETITIVO formado por un fijo y un variable según objetivos.
• VEHÍCULO de empresa.
• Incorporación a una empresa gallega sólida y de reconocido prestigio.
• Proyecto estable con posibilidades de desarrollo profesional.

FUNCIONES:

• CAPTACIÓN de nuevos CLIENTES del sector RETAIL en Galicia, tanto de empresas ubicadas en la comunidad como de aquellas que comercialicen sus productos en el mercado gallego.
• Comercialización de servicios de ALMACENAJE, DISTRIBUCIÓN y TRANSPORTE.
• Identificación de necesidades LOGÍSTICAS y elaboración de propuestas comerciales.
• NEGOCIACIÓN y cierre de acuerdos.
• Seguimiento y FIDELIZACIÓN de la cartera de CLIENTES.
• COORDINACIÓN con los EQUIPOS INTERNOS de operaciones.

Requisitos mínimos

• Experiencia previa en VENTA de SERVICIOS LOGÍSTICOS (ALMACENAJE, DISTRIBUCIÓN y/o TRANSPORTE).
• Conocimiento del sector RETAIL y GRAN DISTRIBUCIÓN.
• Capacidad de negociación y autonomía en la gestión del negocio.
• Capacidad de coordinación y seguimiento con los diversos departamentos.
• Comunicación efectiva y transversal.
• Residencia en GALICIA y disponibilidad para desplazamientos tanto dentro de la comunidad como a nivel nacional.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada25 ene.

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Position Overview

MCI es una empresa líder en Externalización de Procesos de Negocio (BPO) que se especializa en ofrecer soluciones personalizadas para satisfacer las diversas necesidades de nuestros clientes. Con un compromiso con la excelencia y un enfoque en la innovación, nos hemos establecido como un socio de confianza en la industria.

Estamos buscando un Gerente de Operaciones de Centro de Llamadas experimentado y dinámico para supervisar y optimizar nuestras actividades en el centro de llamadas. El candidato ideal poseerá fuertes habilidades de liderazgo, una mentalidad estratégica y un historial comprobado de impulsar la excelencia operativa en un entorno de ritmo rápido.

Para ser considerado para esta posición, debes completar una solicitud completa en nuestra página de carreras de la empresa, que incluye preguntas de selección y una breve prueba previa al empleo.

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Position Responsibilities

Responsabilidades Clave:

• Desarrollar e implementar estrategias de centro de llamadas para cumplir con los objetivos organizacionales.
• Dirigir y gestionar al personal del centro de llamadas, asegurando un alto rendimiento y productividad.
• Establecer métricas de rendimiento e indicadores clave (KPIs) para medir y mejorar la eficiencia y efectividad del centro de llamadas.
• Supervisar las operaciones del centro de llamadas para asegurar el cumplimiento de las políticas y procedimientos de la empresa.
• Colaborar con otros departamentos para identificar e implementar mejoras de procesos y mejores prácticas.
• Analizar datos y tendencias del centro de llamadas para identificar áreas de mejora y optimización.
• Impulsar iniciativas de compromiso y retención de empleados para crear un entorno de trabajo positivo e inclusivo.
• Mantenerse al tanto de las tendencias y mejores prácticas de la industria para mantener una ventaja competitiva en el mercado.
• Gestionar el presupuesto y la asignación de recursos para el departamento de centro de llamadas.
• Servir como el punto de contacto principal para escalaciones y resolución de problemas.
  
  

Candidate Qualifications

¿TE PREGUNTAS SI ERES UNA BUENA OPCIÓN PARA ESTE PUESTO?

Se Alienta a Todos Los Solicitantes Positivos y Motivados a Postularse. Los Candidatos Ideales Para Esta Posición Son Altamente Motivados y Dedicados, y Deben Poseer Las Siguientes Cualidades

• Título universitario en administración de empresas o un campo relacionado.
• Experiencia comprobada en la gestión de centros de llamadas, con un mínimo de 8 años en un rol de liderazgo.
• Fuertes habilidades de liderazgo e interpersonales, con la capacidad de motivar e inspirar equipos.
• Excelentes habilidades de comunicación y negociación.
• Competencia en tecnologías y software de centros de llamadas.
• Capacidad demostrada para impulsar mejoras de procesos y excelencia operativa.
• Fuertes habilidades analíticas y de resolución de problemas.
• Capacidad para prosperar en un entorno dinámico y de ritmo rápido.
• Conocimiento de las regulaciones de la industria y los requisitos de cumplimiento relevantes.
  
  

Compensation Details

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect From MCI

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.
  
  

Compensation & Benefits That Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.
  
  

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
  
  

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

About Mci (parent Company)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

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The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada22 ene.

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Empresa del sector retail en plena fase de crecimiento busca incorporar un/a Area Manager para la gestión y desarrollo de varios puntos de venta.

Funciones principales

• Gestión integral de las tiendas asignadas, asegurando el cumplimiento de los objetivos comerciales.
• Liderazgo, motivación y desarrollo de los equipos, fomentando un alto nivel de desempeño.
• Análisis de resultados, seguimiento de KPI’s y definición de planes de acción.
• Asegurar la correcta implementación de los estándares de la compañía en los puntos de venta.
• Coordinación con los distintos departamentos de la empresa y reporte a la Dirección.

Requisitos

• Experiencia mínima de 1 año en gestión de equipos y personas.
• Experiencia previa en entorno comercial y/o como vendedor/a.
• Persona extrovertida, con habilidades comunicativas y don de gentes.
• Disponibilidad geográfica y para pernoctar cuando la operativa lo requiera.
• Disponibilidad inmediata.
• Residencia en A Coruña o Santiago de Compostela, siendo Santiago de Compostela la ubicación preferente.

Se ofrece

• Incorporación a una empresa sólida y en expansión.
• Proyecto estable con posibilidades de desarrollo profesional.
• Condiciones competitivas acordes a la experiencia aportada.
• Formación inicial y acompañamiento en el puesto.