Ofertas de empleo para Atención al cliente en Madrid

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

Teletrabajo .

Work & Travel Opportunity in Greece – Customer Support Agent

Location: Greece (Athens or Work From Anywhere in Greece)

Position: Customer Support Agent

Language: Spanish

Work Schedule: Monday – Friday | 10:00 – 01:00 (diverse shifts between these hours)

Contract Type: Full-time

Remote Option: YES (WAH – Work At Home Available)

Job Description

We are looking for Spanish-speaking Customer Support Agents who want to combine an international work experience with the opportunity to live and work in Greece. This role is ideal for candidates seeking a Work & Travel lifestyle while gaining valuable customer service experience in an international environment.

Your responsibilities will include:

• Handling inbound customer inquiries via phone, email, or chat
• Providing professional and friendly customer support
• Resolving issues efficiently and accurately
• Ensuring high customer satisfaction
  
  
  

• Salary: €1,045 net/month
• Bonus: €200 monthly performance bonus
• Paid training (10 days)
• Stable schedule (Monday–Friday)
• Work-from-home option within Greece
  
  
  

• 2 weeks hotel accommodation
• Flight ticket (within the EU)
• Airport pickup
• Real estate agency fee covered
  
  
  

• If relocating, WAH location is Athens
• If already local, WAH is possible anywhere in Greece
  
  
  

• Fluent Spanish (spoken & written)
• Good level of English
• EU passport or valid EU work permit required
• No visa or work permit sponsorship provided
• Basic computer skills
• Reliable internet connection
• Customer support experience is a plus
  
  
  

• Live and work in beautiful Greece
• Perfect Work & Travel opportunity
• Competitive salary + performance bonus
• Relocation support provided
• International work environment
  
  
  

• Flexibilidad horariaSí
• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

Teletrabajo .

¿Te apasionan los viajes🛫, la cultura🗽, el ocio🎡 y tienes ganas de participar en el crecimiento de la empresa Nº 1 en actividades, excursiones y tours en español por todo el mundo? Somos un equipo dinámico, multicultural e innovador, que entiende cada día como un desafío y una nueva oportunidad para crecer junto con la empresa.

Si quieres conquistar el mundo con nosotros, ¡te estamos esperando🚀!

¿Cómo será tu día a día?

• Gestor/a de Preventa, Reservas y Postventa.
• Atención y asesoramiento a nuestros clientes.
• Gestión de reservas a través de los distintos medios de contacto (formulario web, mail, chat, RRSS, teléfono...).
• Gestión con proveedores.
  
  

• Valorable Grado en Turismo, Periodismo o cualquier otra titulación relacionada con la posición.
• Español alto (C1).
• Inglés alto (C1).
• Disponibilidad para trabajar en turno fijo de mañana (7am a 14hrs) de lunes a domingo, con fines de semana alternos al mes y posibilidad de teletrabajo.
• Experiencia previa de al menos 1 años en roles de servicio al cliente específicamente en gestión de canales de atención instantáneos.
• Valorable experiencia en el sector turístico.
  
  

• Formarás parte del líder mundial de reserva online de excursiones y visitas guiadas en español💃🏽.
• Espíritu joven, viajero y gran ambiente de trabajo. ¡+20 nacionalidades🌏!
• Hay vida más allá del trabajo: Flexibilidad horaria (gestionas tu horario de entrada y salida), jornada intensiva en verano, modalidad de trabajo híbrida, así como otras medidas de conciliación.
• ¡24 días laborables de vacaciones! ¿Necesitas más descanso o tiempo para ti? Con Cividías, puedes comprar días extra de vacaciones cada año.
• Eventos de teambuilding 🎉 (afterworks, torneos de pádel, fútbol, tours, fiestas, concursos, etc.)
• Planes voluntarios de retribución flexible para sacar el máximo partido a tu salario.
• ¡Equipo sano, equipo feliz! Tenemos fruta siempre a mano en la oficina 🍊 y co-financiamos el gimnasio🧘🏽♀️.
• Nunca dejarás de aprender: planes de desarrollo, formación continua y clases de inglés con profesores nativos.
• Podrás disfrutar de nuestras más de 90.500 actividades con un super descuento.
• Trabajarás en el corazón de Madrid. Oficinas en plena Gran Vía.
• En Civitatis impulsamos la diversidad y la igualdad de oportunidades, valorando el talento y el potencial de cada persona. Esta oferta está abierta a todas las personas que cumplan con el perfil profesional requerido.
  
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

. Salesforce

Who We Are

BYD Group is a leading high-tech multinational, based in Shenzhen, China. Operating across four core industries — IT, automotive, new energy, and rail transit — BYD employs over 300,000 people worldwide.

At BYD Iberia, we are redefining the future of mobility. As part of the world’s leading New Energy Vehicle company, we are committed to building a sustainable, zero-emission future where technology and nature coexist in harmony.

Your Mission

As Customer Experience Manager you´ll be responsible for overseeing and enhancing the entire customer journey within an automotive dealership or service center. This role focuses on delivering exceptional service experiences across all customer touchpoints, from sales inquiries to post-purchase service and support. The Automotive CX Manager works to ensure that customers receive consistent, high-quality experiences, leading to increased satisfaction, loyalty, and retention. This position requires an in-depth understanding of the automotive industry, customer behavior, and operational processes.

What You’ll Be Doing

• Customer Experience Strategy Development
• Develop and implement a comprehensive customer experience strategy that aligns with the company’s values, goals, and customer expectations.
• Ensure the customer journey across sales, service, parts, and repair operations is seamless and exceeds customer expectations.
• Lead initiatives to improve the customer experience both online (e.g., website, digital communication) and offline (e.g., dealership visits, service appointments).
• Customer Journey Mapping
• Analyze and map the customer journey across various stages: from vehicle purchase to service and maintenance.
• Identify key customer touchpoints and work to enhance those experiences, whether it’s in the showroom, during test drives, or through after-sales services.
• Work with cross-functional teams (sales, service, parts, and finance) to ensure smooth integration and alignment of customer experience initiatives.
• Customer Feedback and Insights
• Monitor and analyze customer feedback using surveys, reviews, social media, and direct communication to assess satisfaction levels and uncover areas for improvement.
• Develop strategies based on customer insights to address issues, improve processes, and enhance customer interactions.
• Track key metrics such as Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES) to measure success and drive improvements.
• Operational Process Improvement
• Identify inefficiencies in operational processes (e.g., service booking, inventory management) that affect the customer experience and work with relevant teams to implement solutions.
• Ensure that service operations are optimized for convenience, speed, and quality, minimizing customer wait times and maximizing satisfaction.
• Staff Training and Development
• Provide training and coaching to customer-facing teams (sales staff, service advisors, technicians, etc.) on best practices for customer interactions and delivering exceptional service.
• Ensure that all employees are knowledgeable about the company’s products, services, and customer care policies, with a focus on automotive-specific knowledge.
• Promote a customer-first mindset throughout the dealership or service center.
• Collaboration Across Teams
• Work closely with marketing, sales, and service teams to ensure consistency in customer messaging, promotions, and experiences.
• Ensure alignment between customer experience strategies and operational goals, working with managers from different departments to drive holistic improvement.
• Brand Alignment and Communication
• Ensure the customer experience aligns with the brand’s values and messaging.
• Develop communication strategies that clearly articulate the company’s value proposition to customers, fostering trust and brand loyalty.
• Customer Experience Reporting and Analytics
• Regularly report on customer experience metrics and key performance indicators (KPIs) to senior leadership.
• Use analytics tools to measure the effectiveness of customer experience strategies and identify areas for improvement.
  

• Customer-Centric Mindset
• A strong focus on understanding customer needs and expectations, with a passion for delivering exceptional experiences.
• Ability to anticipate customer concerns and proactively address them.
• Leadership and Team Management
• Ability to lead and motivate cross-functional teams to deliver exceptional customer experiences.
• Strong coaching and mentoring skills to help employees develop customer service skills and product knowledge.
• Communication Skills
• Excellent verbal and written communication skills to effectively engage customers and team members.
• Ability to present data and insights to senior management, demonstrating the impact of customer experience initiatives.
• Problem-Solving and Critical Thinking
• Strong problem-solving skills to address customer concerns, resolve complaints, and identify systemic issues that impact the customer experience.
• Ability to think critically and make decisions that balance customer needs with business objectives.
• Automotive Knowledge
• In-depth understanding of the automotive industry, including vehicles, parts, services, warranties, and repair processes.
• Knowledge of automotive sales processes and how they intersect with customer experience.
• Customer Feedback Analysis
• Proficiency in collecting and analyzing customer feedback through surveys, reviews, and other methods.
• Experience using customer satisfaction measurement tools such as NPS, CSAT, and CES.
• Project Management
• Strong organizational skills to manage multiple initiatives and projects simultaneously.
• Ability to work within deadlines and coordinate efforts across different teams and departments.
• Technology Proficiency
• Familiarity with customer relationship management (CRM) software (e.g., Salesforce, HubSpot) and customer experience platforms.
• Knowledge of digital tools to enhance customer engagement, such as chatbots, social media monitoring, and automated communication systems.
• Data-Driven
• Ability to analyze customer data, identify trends, and leverage insights to improve the customer journey.
• Proficiency with reporting and analytics tools to track and report on KPIs.
• Empathy and Emotional Intelligence
• Ability to connect with customers on an emotional level, showing empathy and understanding in all interactions.
• Strong emotional intelligence to handle sensitive customer situations and ensure positive outcome.
  
  

• A bachelor’s degree in business, marketing, automotive management, or a related field.
• Additional certifications in customer experience management or automotive industry training (e.g., Certified Customer Experience Professional) are a plus.
• Proven experience in customer experience management, particularly within the automotive industry, with a strong understanding of the customer lifecycle.
• Previous roles in sales, service, or management within an automotive dealership or service center.
  
  

• Be part of a fast-growing, innovative global automotive company.
• Work closely with top leadership, influencing strategic projects and initiatives.
• Collaborate in a dynamic, multicultural environment that values proactivity, creativity, and excellence.
• Opportunity to develop professionally and grow within a leading organization in the electric mobility sector.
• An exciting opportunity to be part of European transition to Zero Emissions transportation and de-carbonization of the economy.
  
  

• Nivel de experiencia---
• Tipo de contratoConsultor
• Publicada26 ene.

Teletrabajo .

About Alignerr

Alignerr works with AI labs that need high‑quality, human‑created descriptions of film and video. Our teams help models understand not just “what is on screen,” but how a scene is staged, paced, and emotionally framed.

Role Overview

The Film Scene Description Specialist reviews short scenes and produces structured beat-by-beat visual descriptions. This role focuses on describing scene flow, camera behavior, blocking, pacing, and emotional tone strictly through visual information, without relying on dialogue.

What You’ll Do

• Watch scenes and break them into visual beats
• Describe camera movement, framing choices, pacing, and blocking
• Communicate mood and tone using purely visual indicators
• Identify key transitions, reveals, or motifs in the scene
• Follow standardized formatting for scene summaries and beat breakdowns
• Provide clarity notes where visuals are ambiguous
• Maintain consistency across a large volume of scene descriptions
  
  

• Background in film, directing, editing, cinematography, or film school
• Ability to describe scenes visually without referencing dialogue
• Strong structured writing and scene-analysis ability
• Comfort re-watching clips to ensure accuracy
  
  

• Experience with script coverage, storyboarding, or pre-vis workflows
• Understanding of scene structure and storytelling fundamentals

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada26 ene.

.

Lead, coach, and manage the customer care team to meet performance and quality standards

Develop and implement customer service policies, procedures, and best practices

Monitor customer interactions across channels (phone, email)

Collaborate with sales, product, and operations teams to improve customer experience

Identify trends in customer feedback and recommend process improvements

Manage staffing, scheduling, and training for the customer care team

Ensure compliance with company policies and relevant regulations

Lead, coach, and manage the customer care team to meet performance and quality standards

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Job Applicant's Privacy Notice

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• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada25 ene.

. Excel

Customer Experience Consultant (Temporary Position) – Madrid & Valencia 🇪🇸

Are you a customer‑oriented professional who is passionate about delivering exceptional customer experiences? Do you bring high energy ⚡, a dynamic mindset, and a drive to excel in everything you do? Are you action‑oriented and motivated by fast‑paced environments? 🚀

If so, this temporary role could be the perfect fit for you.

We are excited to offer an opportunity to join us as a Customer Experience Consultant in Madrid or Valencia, where you will become part of an exceptional team dedicated to providing outstanding service to our customers. 🤝

What We Offer 🌍

At Maersk, we put you in control of your career. You’ll be trusted, empowered, and supported to take on new challenges and grow professionally 📈. As part of a global organization at the heart of world trade, you’ll have the opportunity to make a meaningful impact on a global scale.

With a presence in more than 130 countries, you’ll have access to diverse career paths across borders, cultures, and disciplines. Wherever your ambitions lie, Maersk can help you get there. ✨

Key Responsibilities 📦

• Manage and monitor the end‑to‑end shipment process
• Coordinate with stakeholders involved in shipment handling
• Orchestrate the overall flow of end‑to‑end shipments
• Provide value‑adding business solutions through strong process understanding
• Resolve queries from shippers, customers, Key Account Managers, and other stakeholders in a timely manner
• Maintain a customer‑centric approach to prevent errors and ensure continuous improvement
• Prepare and submit documentation accurately and on time, keeping stakeholders informed
• Support cross‑sell and up‑sell initiatives and contribute to customer retention
• Adhere to Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs)
• Identify process deviations and proactively communicate them
• Respond to enquiries promptly and escalate issues as required
• Maintain proactive communication, including participation in client calls 📞
• Record and report performance insights, highlighting service wins and failures
• Collaborate with KCMs and the Commercial team to strengthen customer relationships
• Comply with customer‑specific SOPs and monitor related KPIs
• Execute reports and tasks assigned by the Team Leader or Manager
  
  

• Relevant experience in Logistics or related fields
• Fluency in Spanish and English; Portuguese or French is a plus
• Excellent communication and stakeholder management skills
• Strong customer‑centric mindset and passion for service excellence ❤️
• Results‑driven, organized, and able to perform under pressure
• A collaborative team player 🤝
• Solid understanding of operational processes
• A sense of urgency and persistence in driving issues to closure
• A positive, proactive attitude 🌈
  
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada24 ene.

.

Únete a nuestro equipo como comercial de ventas en la reconocida red de franquicias inmobiliarias con mas **de 1.000 oficinas.** Ofrecemos un sueldo fijo más comisiones, brindando una oportunidad de crecimiento profesional en un entorno dinámico y colaborativo.

Responsabilidades

• Asesorar a los clientes en la compra y venta de propiedades.
• Desarrollar y mantener relaciones sólidas con los clientes.
• Cumplir con los objetivos de ventas establecidos.
  
  

• Excelente capacidad de comunicación y negociación.
• Motivación por el cumplimiento de metas.
• No se requiere experiencia previa, pero se valorará positivamente.
  
  

• Flexibilidad horariaSí
• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada24 ene.

Teletrabajo .

We are looking for a Travel Customer Service professional to support clients before, during, and after their trips. This role focuses on delivering outstanding customer care, managing travel-related requests, and ensuring a smooth and stress-free experience for every traveler.

Key Responsibilities

• Communicate with clients through email, phone, and messaging platforms to answer questions and provide assistance
• Manage booking updates, itinerary changes, cancellations, and special travel needs
• Share clear and accurate information regarding destinations, travel requirements, and agency procedures
• Proactively check in with clients to confirm details and address any concerns
• Resolve issues efficiently while maintaining a positive and supportive approach
  
  
  

• A strong communicator with a customer-first mindset
• Experienced in customer service (travel, tourism, or hospitality experience is a plus)
• Well-organized, reliable, and comfortable handling multiple requests at once
• Tech-savvy and able to adapt quickly to new systems and tools
• Passionate about travel and helping clients enjoy seamless experiences
  
  
  

• Fully remote position with flexible hours
• Training and ongoing support to help you succeed
• Career growth opportunities within a growing travel agency
• Access to travel benefits and exclusive industry discounts
• A collaborative and supportive team culture
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada23 ene.

. Outlook

Qué harás:

• Dar soporte técnico de primer nivel a usuarios internos (oficina/equipo comercial).
• Atención a clientes por teléfono y correo: resolución de incidencias y seguimiento.
• Operativa diaria en Microsoft Business Central.

Pedimos:

• Experiencia en soporte IT/ Helpdesk o puesto similar.
• Dominio Excel/Office 365, Teams y Outlook.
• Comunicación clara y trato excelente con cliente interno/externo.
• Capacidad de aprendizaje rápido y organización

Qué ofrecemos:

• Contrato estable, formación en nuestras herramientas y entorno colaborativo.
• Jornada completa (modalidad presencial/híbrida a acordar).
• Desarrollo profesional en un grupo con proyectos en expansión.

Buscamos: una persona proactiva, dinámica y resolutiva, con base informática y gran orientación al cliente para dar soporte al equipo comercial y a nuestros clientes.

Entorno laboral: Comprometidos por la igualdad de oportunidades y la diversidad.