Ofertas de empleo para Atención al cliente en Madrid

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada23 abr.

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En Ganzitos buscamos a una persona para nuestro equipo de atención al cliente, alguien que disfrute ayudando, tenga paciencia, le guste el trato con clientas, sea resolutivo y se manejas bien con herramientas digitales

TAREAS:

• Gestionar la atención al cliente a través de web, email y WhatsApp.
• Resolver dudas sobre pedidos, envíos, cambios y devoluciones.
• Ofrecer una experiencia cercana, ágil y de calidad en cada interacción.
• Detectar problemas recurrentes y proponer mejoras.
• Colaborar con el equipo para optimizar procesos de atención.

¿QUE BUSCAMOS?

• Experiencia previa en atención al cliente (mínimo 1–2 años).
• Nivel de inglés alto.
• Excelente comunicación escrita y ortografía impecable.
• Mucha paciencia y orientación al cliente.
• Perfil proactivo y resolutivo.
• Organización y capacidad para gestionar múltiples conversaciones a la vez.

REQUISITOS TÉCNICOS:

• Experiencia con CRM de atención al cliente (Zendesk, HubSpot, Gorgias o similares).
• Manejo de atención multicanal (especialmente WhatsApp).
• Agilidad con herramientas digitales y plataformas online.
• Se valorará experiencia en e-commerce (Shopify u otros).

VALORAMOS MUCHO SI ADEMÁS...

• Has trabajado con marcas de moda o e-commerce.
• Tienes sensibilidad por el detalle y la experiencia de cliente.
• Te gusta mejorar procesos y aportar ideas.

• Nivel de experiencia---
• Tipo de contratoPor días
• Publicada23 abr.

Teletrabajo .

¿Te apasionan los viajes🛫, la cultura🗽, el ocio🎡 y tienes ganas de participar en el crecimiento de la empresa Nº 1 en actividades, excursiones y tours en español por todo el mundo? Somos un equipo dinámico, multicultural e innovador, que entiende cada día como un desafío y una nueva oportunidad para crecer junto con la empresa.

Si quieres conquistar el mundo con nosotros, ¡te estamos esperando🚀💥!

Actualmente, buscamos dos Customer Care Specialist con idiomas español e inglés (portugués valorable) para incorporarse a nuestro equipo en turno fijo de mañana o de tarde con un contrato de 35 horas semanales en nuestras oficinas del centro de Madrid.

¿Cómo será tu día a día?

• Atender las reclamaciones de los clientes de manera precisa y detallada, recopilando toda la información relevante.
• Realizar investigaciones exhaustivas sobre las reclamaciones, colaborando con otros departamentos si es necesario para obtener una comprensión completa del problema.
• Mantener una comunicación transparente con los clientes, proporcionando actualizaciones regulares sobre el progreso de la resolución de la reclamación.
• Resolver las reclamaciones en tiempo y forma, buscando soluciones que satisfagan tanto a la empresa como al cliente.
• Analizar las tendencias y patrones en las reclamaciones para identificar áreas de mejora y oportunidades para prevenir problemas futuros.
• Mantener altos niveles de satisfacción del cliente incluso en situaciones de reclamación, contribuyendo a la retención del cliente.
• Colaborar eficientemente con otros departamentos para abordar de manera integral las preocupaciones de los clientes y mejorar la experiencia global.
  
  

¿Qué buscamos?

• Valorable Grado en Turismo, Periodismo o cualquier otra titulación relacionada con la posición.
• Español alto (C1).
• Inglés alto (C1).
• Valorable portugués medio (B2).
• Disponibilidad para trabajar en turno fijo de mañana o tarde, de lunes a domingo, en nuestra oficina en Plaza de Callao, con fines de semana alternos al mes y posibilidad de teletrabajo.
• Experiencia previa de al menos 1 año en roles de servicio al cliente, específicamente en gestión de canales de atención instantáneos.
• Valorable experiencia en el sector turístico.
  
  

¿Por qué Civitatis?

• Formarás parte del líder mundial de reserva online de excursiones y visitas guiadas en español💃🏽.
• Espíritu joven, viajero y gran ambiente de trabajo. ¡+20 nacionalidades🌏!
• Modalidad de trabajo hibrida.
• ¡24 días laborables de vacaciones! ¿Necesitas más descanso o tiempo para ti? Con Cividías, puedes comprar días extra de vacaciones cada año.
• Eventos de teambuilding 🎉 (afterworks, torneos de pádel, fútbol, tours, fiestas, concursos, etc.).
• Planes voluntarios de retribución flexible para sacar el máximo partido a tu salario.
• ¡Equipo sano, equipo feliz! Tenemos fruta siempre a mano en la oficina 🍊 y co-financiamos el gimnasio🧘🏽♀️.
• Nunca dejarás de aprender: planes de desarrollo, formación continua y clases de inglés con profesores nativos.
• Podrás disfrutar de nuestras más de 90.500 actividades con un super descuento.
• Trabajarás en el corazón de Madrid. Oficinas junto a la Puerta del Sol.
• En Civitatis impulsamos la diversidad y la igualdad de oportunidades, valorando el talento y el potencial de cada persona. Esta oferta está abierta a todas las personas que cumplan con el perfil profesional requerido.
  
  

¿Te sumas 🚀?

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada23 abr.

. UX/UI

Iteration Mobile

es una empresa 100% española pionera en desarrollos de movilidad y software de automoción.

Somos los creadores de Radarbot, una de las aplicaciones de navegación y aviso de radares más utilizadas del mundo, con millones de usuarios activos a nivel global.

Nuestro objetivo en soporte es ofrecer una atención rápida, clara y escalable, apoyándonos en automatización, procesos bien definidos e inteligencia artificial.

El Rol

Buscamos un/a

Customer Support Specialist

que combine la respuesta a incidencias con el análisis y mejora del proceso de soporte mediante el uso de herramientas automáticas, IA y otros medios para lograr la mejor experiencia de usuario.

Este Rol Es Clave Para

Mantener un nivel de soporte óptimo

• Aumentar la satisfacción del usuario
• Eliminar acciones manuales para mejorar el tiempo de respuesta
  
  

Qué Harás

Responder y gestionar tickets de soporte multinivel.

Diseñar e implementar automatizaciones de soporte (IA, reglas, workflows).

Crear y mantener macros, respuestas automáticas y FAQs.

Optimizar flujos de atención y tiempos de resolución.

Analizar patrones de tickets y eliminar causas recurrentes e identificar puntos clave de mejora de procesos.

Hacer triage de bugs y clasificar incidencias técnicas.

Revisar respuestas de clientes y reviews en tiendas de apps (App Store, Google Play) para crear planes de acción reales junto al resto de departamentos.

Crear, mantener y revisar la base de conocimientos tanto de usuario como del sistema.

Requisitos imprescindibles

Experiencia en atención al cliente digital o soporte técnico.

Experiencia creando automatizaciones, flujos o sistemas de soporte.

Conocimiento del uso de IA aplicada al cliente.

Mentalidad analítica y orientada a eficiencia.

Excelente comunicación tanto oral como escrita.

Nivel alto de español e inglés (mín. B2)

Muy valorable

Experiencia con Zendesk, Intercom, Freshdesk o similares.

Experiencia con bots, reglas automáticas o IA generativa.

Conocimientos básicos de apps móviles.

Perfil técnico o muy orientado a sistemas.

Nivel alto de otros idiomas.

Qué ofrecemos

Puesto presencial en proyecto estable con impacto en millones de usuarios en todo el mundo.

Contrato indefinido con periodo de prueba.

Salario competitivo y beneficios sociales.

Autonomía real para proponer e implementar mejoras.

Impacto directo en la experiencia del usuario.

Otros Datos De Interés

Incorporación inmediata

Puesto presencial en nuestras oficinas en Getafe.

Necesario permiso de conducir y vehículo propio.

¿Te interesa?

Si te motiva automatizar procesos, mejorar sistemas y construir un soporte eficiente, queremos conocerte.

Envía tu CV a

mencionado en el asunto el puesto al que postulas

• Nivel de experiencia---
• Tipo de contratoPor días
• Publicada23 abr.

. SaaS Office

Let's build the future together!Teamtailor is an Employer Branding and an ATS SaaS platform used by over 12.000 companies, 200.000 users in 90 countries around the world 🌏.

Working at Teamtailor means working at a young, international, and fast-paced tech company that offers an ideal workplace for those who want to make a real impact on the growth of an organization and are craving responsibilities. It also means having lots of fun 🥳.

Building a diverse team with various backgrounds and expertise is at the core of Teamtailor since its very beginning and is truly part of its strength today! There are no typical profiles, each and every team member shares our vision and wants to be part of its success.

That's why we're expanding our Customer Success department and looking for a Spanish-speaking Customer Success Manager. Our mission is to have the most satisfied customers and we are looking for a strong relationship-builder to join our team and take care of our Spanish clients. 🙌🏼

Within the Customer Success department, you find Customer Success Managers, Product Specialists, Promote Specialists, and Onboarding Specialists, who are located in Sweden, Finland, France, Spain, Colombia, the US, and New Zealand 👨👩👧👦.

Your Key Responsibilities Will Be To

• Implementing and onboarding new customers
• Helping our customers to use Teamtailor at its full potential, with everything from integrations in our marketplace to best practices and training opportunities
• Working as a strategical advisor & being goal-oriented for our customers
• Working proactively with renewals
• Building strong relationships🤝
• Finding new business opportunities with our existing portfolio customers, in the form of expansion sales, upselling/cross-selling 💰
• Tracking customer accounts to identify churn risk and working actively to prevent them
• Collecting and analyzing customer feedback and presenting it internally
• Collaborating to develop and improve ways of working with customer satisfaction
  
  

As a Customer Success Manager at Teamtailor, you will be offered:

• Responsibility for your own customer base
• Incredible development opportunities
• The opportunity to work with the market's best product
• Fixed salary with bonus
• Be part of a great multicultural team
  
  

Is this you?

• Experience in SaaS
• Experience in HR or Recruiting
• Customer Success Experience 🥷🏼
• Experience in project leading, especially complex projects
• Communication, listening, collaboration, adaptability, empathy, and negotiation skills
• Engaged, creative and solution-oriented
• Have the mindset willing to learn and try new things
• Ability to adapt to a fast-paced environment and rapidly-changing market
• Fluent in Spanish and English 🌍
• Extra plus for other languages 🇫🇷🇵🇹🇸🇪🇮🇹
• A ping pong professional 🏓... we're kidding! But we do like to play in our Stockholm Office.
  
  

We value your personality and believe you're passionate about your work, ambitious, and work hard to achieve your goals!

This Was Our Company Trip In 2025🤩 🤟🏼

Interested? 😃

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada23 abr.

.

En Luis&Tachi, buscamos Recepcionista y Coordinadora de Salón con orientación al cliente y capacidad organizativa para el correcto funcionamiento diario del salón.

Funciones

• Atención al cliente presencial, telefónica y digital.
• Gestión de agenda y citas.
• Coordinación del equipo y del día a día del salón.
• Gestión de cobros, caja y cierres.
• Gestión básica de inventario (control, apoyo en entradas y salidas).
• Resolución de incidencias y apoyo administrativo.
  
  

Requisitos

• Experiencia en recepción o atención al cliente.
• Perfil organizado, resolutivo y con buen trato al cliente.
• Manejo de herramientas digitales.
• Se valora conocimiento del sector peluquería/estética.
  
  

Se ofrece

• Estabilidad laboral.
• Buen ambiente y equipo profesional.
• Posibilidades de promoción y crecimiento.
  
  

¿Te interesa?

• Flexibilidad horariaSí
• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada21 abr.

Ventas Inglés Estrategia Marketing Español Comunicados de prensa Elaboración de presupuestos Negociación Capacitación de ventas Medios de comunicación social SaaS

Location: Hybrid / Madrid, Spain

Type: Full-time

🔥🚀 🎯 This role sits at the intersection of sales, partnerships, and content. Most people won’t be good at all three.

If you can open new markets, build relationships with elite coaches, and create content that actually drives engagement not just impressions you might be exactly who we’re looking for. 🔥 

🔥🔥🔥 Build the network. Own the community. Drive global growth. No agencies. No hand-offs. Just real impact.

About Vitruve

We are a high-growth sports tech startup transitioning from being the leaders in Velocity Based Training (VBT) to becoming the all-in-one S&C platform for elite coaches and athletes. Our technology is used by professional teams in the NBA, NFL, and European football leagues. We ship fast, we own our work, and we are obsessed with our customers.

Your Impact

At Vitruve, we are moving from being the leaders in VBT to becoming the all-in-one S&C platform for elite coaches worldwide. We need a force multiplier. Someone who can scale our reach through external partners while keeping our brand at the center of the global S&C conversation. Your success will be measured by two things: the growth of our international distributor network and the engagement of our digital community.

Responsibilities & Ownership

1. Distributor & Global Sales Operations

• International Expansion: Proactively scout, vet, and onboard new distributors in key markets (with a focus on the US and Europe).
• Partner Success: Own the relationship with our existing distributor network. You are their point of contact for technical quotes, contract negotiations, and quarterly order increases.
• Sales Enablement: Ensure our partners have the latest product info, marketing assets, and inventory updates to sell Vitruve effectively.

2. Affiliate & Influencer Engine

• Growth: Identify and recruit the "top 1%" of S&C coaches and influencers to our affiliate program.
• Performance: Manage the affiliate lifecycle—from onboarding to performance tracking—ensuring they are active, motivated, and consistently driving New ARR.

3. Social Media & Community Ownership

• Execution: Lead our presence across Instagram, X (Twitter), and LinkedIn.
• Tone of Voice: Maintain Vitruve’s unique identity: technical, data-heavy, but visually elite and actionable. You aren't just "posting"; you are building authority in the high-performance space.
• Engagement: Turn our followers into a community. Engage with elite coaches, reply to technical queries, and keep Vitruve top-of-mind.
  

Who You Are

• The "Hunter" Mentality: You enjoy the thrill of opening new markets. You are comfortable cold-pitching a distributor or negotiating a complex bulk order.
• S&C Fluent: You understand the world of high-performance sports. You know what a "Force-Velocity Profile" is and why an elite coach needs it. You can talk shop with the best in the industry.
• Content Savvy: You have an eye for what works on social media. You can translate complex sports science into engaging, high-impact digital content.
• Bilingual Mastery: Professional fluency in English and Spanish is non-negotiable. You will be negotiating with partners in the US, Europe, and Australia daily.
• Bias for Action: In the time it takes someone else to "think about a strategy," you’ve already sent five pitches and drafted three posts. You own your work and its results.
  

Why Join Vitruve?

You won't be running someone else's machine. You'll be building your own.

You are the architect of our growth engine , owning the budget, strategy, and execution without an agency layer in your way. The product is already trusted by NBA teams, Premier League clubs, and elite coaches worldwide. That's the global reach most marketers spend a career chasing here, it's your starting point.

Interview process

1. HR screening
2. Head of Marketing and Head of Revenue interview
3. Case study
4. Final with Founders

🎁 Perks and Benefits:

• Hybrid work environment (Work from home on Fridays, whole month of July and August)
• Flexible working hours
• Cobee/Pluxee benefits card (meal vouchers, transportation)
• Casual dress code
• Competitive salary (Negotiable, based on experience)
• Opportunities for professional growth within a vibrant startup culture
• Performance bonus
• Annual learning budget (courses, certifications)
• Free Vitruve device
• Direct access to founders and leadership, no corporate layers

About Vitruve

• Founded in 2017 by Oscar Repiso and Iker Zubizarreta, Vitruve builds the world's most trusted Velocity Based Training technology. Our devices and platform are used by Stanford, UCLA, Paris Saint-Germain, NBA and Premier League teams, and elite coaches worldwide. We're now building the all-in-one SaaS layer on top of that hardware foundation and this role is central to that growth story.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada19 abr.

. REST Spark SEO CMS

Company Description

Publicis Groupe, the world's second largest communications group, is a solutions platform that is present in more than 100 countries and has more than 98,000 employees. With a unique work philosophy, The Power of One puts clients at the center by promoting the growth of their business through creative agencies (Publicis, Leo Burnett, Publicis Health, Wysiwyg, Nurun and Digitas), media (Zenith, Starcom, Spark and Performics), and areas of transversal knowledge.

Publicis Groupe links Creativity, Technology and Data offering a value proposition that effectively connects brand and consumer.

Overview

We are looking for someone capable of managing large national and international accounts in the SEO field. The person will be responsible for the management, execution, and continuous analysis of large-scale SEO projects, working for major international brands.

Responsibilities

How you’d spend your day:

• Definition of SEO strategy in the medium and long term.
• Ability to analyze a web page: definition Keyword research, structure and web architecture, technical aspects (loading speed, CMS, server, ...), contents (content analysis and strategy definition), backlink profile (analysis and definition of off page strategy).
• Continuous update of news and changes in Google algorithms.
• Continuous monitoring of the different KPIs on the web.
  
  

Qualifications

Requirements:

• Bachelor’s Degree in Marketing, Advertising, Economics or related filed or have previous experience (+2year)
• Experience in client management: planning, direct interaction, preparation of presentations, and daily management with clients, as well as preparing strategies and market/competitor studies.
• Demonstrable SEO knowledge with experience in an online marketing, including development, implementation, and monitoring of SEO actions.
• Experience in managing joint SEO/SEM projects for One Search optimization strategies.
• Experience in measuring and reporting SEO campaign performance.
  
  

We Think You’re Awesome If You

• Language: Advanced level of English will be assessed at interview by The Talent Team.
• Demonstrable On-page SEO knowledge, with the ability to optimize a landing page from a search engine perspective (Title, metadata, H1, internal linking, etc.).
• Experience in local search SEO (Google My Business).
• Knowledge of Off-site SEO techniques (Link Building, outreach & engagement, PR actions).
  
  

Additional Information

Why join us? Because we offer reasons such as:

• 🌟 Flexible Benefits (Coverflex): Enjoy more than just work with flexible compensation including meal vouchers, health insurance, transportation, and more.
• 🚀 Growth Opportunities: You can advance in your career not only through the experience of working with major clients but also by accessing local and global training programs specialized according to your role, covering both technical and soft skills.
• 📚 Free Online Training: You can access unlimited courses from LinkedIn Learning and Udemy Catalogs through our artificial intelligence platform "Marcel".
• 🥇 Partner Certifications: You'll have the opportunity to obtain certifications from industry giants such as Meta, Google, or Amazon.
• 🌍 Work from anywhere: Telecommute up to 6 weeks from over 100 countries with our #WorkYourWorld program.
• 🎉 Attractive holidays package including your birthday & Advertising Day off plus some additional days off. Rest is also important!
• 🧘🏻♂️ Well-being: We prioritize the well-being of our staff and organize various health initiatives such as daily meditation or yoga among others.
  
  

Employee benefits are an integral part of the company’s annual compensation package. These benefits are subject to the company’s current policies and guidelines and may be modified, updated, or adjusted at the company’s discretion to reflect organizational needs, regulatory requirements, or business conditions.

We are certified as a Great Place to Work, your happiness and providing you with an outstanding experience means a lot to us, let's enjoy!

Here at Publicis Groupe, we are committed to building a culturally diverse workforce and therefore strongly encourage applications from underrepresented groups. We are committed to equality of opportunity and welcome applications from all individuals, regardless of their background: we do not discriminate on the basis of race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, marital status, or any individual´s status in any group or class protected by law.

If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with the recruiter who contacts you.

All employees are committed to complying with obligations regarding Information Security and Technologies, obligations related to the use of Artificial Intelligence, obligations stemming from the Quality and Environmental Management System, as well as obligations derived from the Integrity Management System, Corruption Prevention, and the Anti-Bribery and Anti-Corruption Policy. Furthermore, all employees are required to complete mandatory training courses, declarations, and compliance commitments in these areas.

• Flexibilidad horariaSí
• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada19 abr.

Teletrabajo . Excel Office

At Bending Spoons, we’re striving to build one of the all-time great companies. A company that serves a huge number of customers. A company where team members grow to their full potential. A company that functions at unparalleled levels of effectiveness and efficiency. A company that creates value for shareowners at an extraordinary rate. And a company that does so while adhering to high ethical standards.

In pursuit of this objective, we acquire and improve digital businesses, not to sell on, but to own and operate for the long term. The transformations we make are often deep—designed to speed up innovation, benefit customers, and strengthen business performance. Here, hierarchy is minimal and teams are small and talent-dense. We operate established products with the ambition, agility, and urgency of a startup. Across the company, we integrate AI deeply into how we work so that human judgment and machine intelligence reinforce each other.

For a talented, driven, and collaborative individual, working at Bending Spoons is an opportunity to learn, make an impact, and progress their career at an exceptionally high rate. That’s our promise to such a candidate.

A few examples of your responsibilities

• Support Spooners with day-to-day IT needs, triaging and resolving escalated helpdesk requests—while designing automated first-response systems and continuously improving support workflows through better tooling.
• Lead the integration of IT stacks from newly acquired companies into a unified ecosystem, ensuring compatibility, continuity, and strong operational standards.
• Keep the office IT infrastructure—including networking, conferencing, and access control systems—running securely and reliably.
• Manage hardware and software onboarding and offboarding ensuring devices, accounts, and access are correctly provisioned and documented.
• Provide technical support for live events, handling setup, testing, and real-time troubleshooting to ensure everything runs flawlessly.
  
  

What we look for

• Reasoning ability. Given the necessary knowledge, you can solve complex problems. You think from first principles, and structure your ideas sharply. You resist the influence of biases. You identify and take care of the details that matter.
• Drive. You’re extremely ambitious in everything you do—and your initiative, effort, and tenacity match the intensity of your ambition. You feel deeply responsible for your work. You hold yourself to a high—and rising—bar.
• Team spirit. You give generously and without the expectation of receiving in return. You support the best idea, not your idea. You're always happy to get your hands dirty to help your team. You’re reliable, honest, and transparent.
• Proficiency in English. You read, write, and speak proficiently in English.
• Proficiency in the local office language. You read, write, and speak proficiently in the language of the office where you are applying to work—Italian, Polish, or Spanish.
  
  

What we offer

• Incredibly talented, entrepreneurial teams. You’ll work in small, result-oriented, autonomous teams alongside some of the brightest people in your field.
• An exceptional opportunity for growth. We go to great lengths to hire individuals of outstanding potential—then, our priority is to put them in the ideal position to thrive. Spooners in their 20s lead products worth hundreds of millions of dollars. And if you’ve got what it takes, you’ll soon be playing an essential role in major projects, too.
• Competitive pay and access to equity in the company. Typically, we offer individuals at the start of their career an annual salary of £47,660 in London and €46,027 elsewhere in Europe. For a candidate that we assess as possessing considerable relevant experience, the salary on offer tends to be between £56,345 and £85,797 in London, and €54,346 and €82,557 elsewhere in Europe. Compensation varies by location and expected impact, and grows rapidly as you gain experience and translate it into greater contributions. For individuals who demonstrate exceptional capability, we may offer compensation that extends beyond the usual ranges to reflect their higher expected impact. If you're offered a permanent contract, you'll also be able receive some of your pay in company equity at a discounted price, thus participating in the value creation we achieve together. If relocating to Italy, you may enjoy a 50% tax cut.
• All. These. Benefits. Flexible hours, remote working, unlimited backing for learning and training, top-of-the-market health insurance, a rich relocation package, generous parental support, and a yearly retreat to a stunning location. We help each Spooner set up the conditions to do their best work.
  
  

Commitment & contract
Permanent or fixed-term. Full-time.

Location
London (UK), Warsaw (Poland), Madrid (Spain).

The selection process
In our screening process, we prioritize verifiable signals of excellence, regardless of seniority. Some people hold back because they feel they lack experience or have an “imperfect” CV. If you like the role and believe you could excel over time, don’t self-reject.

If you pass our screening, you’ll be asked to complete one or more tests. They are challenging, may involve unfamiliar problems, and can take several hours.

We set the bar high and won’t extend an offer until we’re confident we’ve found the right candidate. This is why a job may remain open for months or be reposted several times.

We consider all applicants for employment and provide reasonable accommodations for individuals with disabilities—please let us know through this form.

Before you apply
If you’ve applied before but didn't receive an offer, we recommend waiting at least one year before applying again.

Bending Spoons is a demanding environment. We’re extremely ambitious and we hold ourselves—and one another—to a high standard. While this tends to lead to extraordinary learning, achievement, and career growth, it also requires significant commitment.

To help you ramp up quickly and set yourself up for success, we recommend spending your first few months working from our Milan office, regardless of your long-term work location. It’s the best way to rapidly absorb our company culture and build trust with your new teammates. We’ll support you with generous travel and accommodation assistance. After that, you’re welcome to work from our offices in Milan or London, or remotely from approved countries—depending on what we agree at the offer stage.

If the role speaks to you and you’re excited to give your best, we’d love to hear from you. Apply now—we can’t wait to meet you.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada18 abr.

. ERP Excel

Tu nueva empresa

Compañía farmacéutica internacional, con fuerte crecimiento en el mercado español, especializada en medicamentos biosimilares.

Tu nuevo rol

Como Customer Service Specialist con foco en Calidad, serás una pieza clave de soporte al área de Supply Chain, aportando una visión muy orientada a GDP.

Entre tus principales responsabilidades estarán:

• Velar por el cumplimiento de GDP en la gestión de pedidos, transporte y distribución.
• Gestionar incidencias de calidad, desviaciones y reclamaciones.
• Coordinación operadores logísticos (3PL).
• Dar soporte en retiradas de producto (recalls) y actividades de trazabilidad.
• Mantener y actualizar SOPs e instrucciones de trabajo vinculadas a customer service y distribución.
• Asegurar una gestión rigurosa de la documentación GDP y de los datos maestros.
• Actuar como punto de contacto con clientes en temas operativos.

Qué necesitas para encajar

• Experiencia previa (2–4 años) en entornos farmacéuticos, en roles vinculados a customer service, supply chain, logística o quality operations.
• Conocimiento práctico de Good Distribution Practices (GDP).
• Experiencia trabajando con productos en cold chain (2–8 ºC). Es un plus.
• Habituado/a a gestionar incidencias, desviaciones, reclamaciones y recalls.
• Perfil meticuloso, estructurado y muy orientado a cumplimiento.
• Capacidad para interactuar con 3PLs y múltiples stakeholders.
• Español e inglés fluidos (imprescindible). Portugués es un plus.
• Buen manejo de Excel y sistemas ERP.
• Formación universitaria en Farmacia, Ciencias de la Salud, Logística, ADE o similar.

Qué ofrece la compañía

• Rol estable en una compañía farmacéutica internacional en crecimiento.
• Visibilidad transversal.
• Entorno profesional exigente, regulado y con alto impacto en el acceso de pacientes al producto.
• Desarrollo profesional en un contexto internacional y altamente regulado.
• Condiciones competitivas acordes a la experiencia aportada.