Ofertas de empleo para Atención al cliente en Asturias

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At ScaleneWorks People Solutions, we're more than recruiters; we're career architects dedicated to connecting exceptional talent with top-tier opportunities. Backed by industry experts, we priorities relationships, offer global opportunities, and champion your success every step of the way.

Ready to shape your future? Explore opportunities with us today.

Job Title: Customer Engagement Manager

Location: Sant Cugat/Barcelona, Spain

Work Model: Onsite work

Job Description:

We are seeking an experienced Customer Engagement Manager to lead strategic relationships with key Hi-Tech clients and manage a global P&L of $25–50M. The role focuses on delivering technology and operations services, driving strategic initiatives, and collaborating with Sales, Finance, Marketing, and Services teams across APJ, EMEA, and the Americas. The ideal candidate brings strong technology service delivery expertise, leadership of large global teams, and a passion for innovation and customer-centric excellence.

Responsibilities:

• Lead the global delivery efforts for Strategic client accounts, manage end-to-end service, ensuring alignment with business objectives with Revenue as the primary Goal.
• Responsible for management & growth of strategic accounts generating $25 to $50 Mn annually with 500+ employees
• Develop and maintain strong Customer relationships with clients, acting as the main point of contact for project-related inquiries and escalations.
• Establish good governance with Executive Clients on multiple factors including strategic, operational and tactical parameters.
• Identify growth opportunities proactively and work with the Delivery Heads and Client Partner to convert them into key wins.
• Oversee project management processes, ensuring timely delivery of services and adherence to quality standards.
• Develop and implement strategic plans to enhance service delivery and drive continuous improvement.
• Collaborate with internal teams to design and implement solutions that enhance client satisfaction and drive service improvement.
• Analyze account performance metrics to identify areas for growth and optimization within service delivery.
• Manage budgets and financial aspects of client accounts, ensuring profitability and cost-effectiveness in service delivery.
• Analyze market trends and client feedback to inform service enhancements and innovation.
• Facilitate regular account reviews and performance meetings with clients to discuss progress, feedback, and strategic initiatives.

Requirements:

• Proven track record of managing global client accounts with demonstrated success in achieving business objectives. Talent Fulfillment Group© JD Format
• Strong understanding of technology trends, best practices, and innovation strategies within various industry verticals.
• Proven ability to manage multiple projects simultaneously in a fast-paced environment.
• Experience in budget management and financial reporting for large-scale projects.
• Demonstrated problem-solving skills and a proactive approach to addressing challenges.
• Ability to analyze data and metrics to inform decision-making and enhance service delivery.
• Ability to work collaboratively in a fast-paced, multicultural environment while managing multiple priorities.

Behavioral Skills:

• Exceptional communication and interpersonal skills, with the ability to influence and negotiate effectively at all levels
• Ability to communicate clearly and confidently with senior executives, tailoring the message to their level of understanding and business priorities
• Proactively develop strong, trusted relationships with executive stakeholders, both within the organization and with clients

KRAZ nr. 28233

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

. REST Oracle ERP Excel Salesforce

The objective of this position is to maximize the profitability of our assigned Multibrand dealers/distributors across EMEA , to make the business relationship with them easier and to develop a professional bond with those dealers that will allow us to create a partnership in the long term.

You will play a key role in the relationship with a dealers/distributors portfolio, implementing and improving the ADVENTURE SPORTS GROUP EUROPE service model. For this you will have the information tools, the media, the support and the direction necessary to meet the dealers expectations.

To do this, you will verify and confirm the order book of your assigned dealers/distributors at the level of product availability and discounts, you will ensure efficient on time in full delivery of our products and will report on the appropriate performance indicators.

To be successful in this role it is essential to have a clear vocation of customer service, proactivity to relate all aspects that affect a dealer beyond an order, change ways of working, show enthusiasm for learning and empathy to create and cultivate social relationships. You will also have the support of the company that will put the necessary resources in training and coaching, as well as your managers and the rest of the team with the development of action plans and regular meetings.

This position reports to the Customer Success Manager and allows you the flexibility of a hybrid work model.

As the Customer Success, you will have an opportunity to:

• Manage a portfolio of Multibrand dealers/distributors across EMEA
• Management of the Orderbook for the assigned dealers/distributors Portfolio.
• Ensure customer satisfaction through high quality service.
• Manage operational relationships with dealers/distributors and Sales Teams.
• Data analysis and statistics.
• Perform the order entry process into the ERP system.
• Tracking and follow up of orders, liaising with the warehouse and other departments.
• Deal with any operational issue (refusals, returns, warranties, etc.).
• Be able to take accurate and concise information.
• Prepare and maintain customer order database.
• Deal with dealers/distributors and sales queries quickly and effectively.
• Proformas process management

You have:

• Fluent English.
• Customer Service experience in fast-moving consumer goods industry or Retail/Fashion/Sports.
• SAP, Oracle, Salesforce and Excel knowledge.
• Used to work with specific platforms/Vendors Centrals.
• Used to work with and EDI environment.
• Digital and data orientation: Data consolidation, analysis and processing.
• Sales techniques and logistics management.
• Proactivity in suggestions, rigor and adaptability.
• Cross functional working teams.

You might have:

Any other European language is a plus.

📩 Sounds like you?

Apply now or drop us a message at [email protected] – we’d like to meet you!

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

. Office Outlook

Acerca de IMA

Somos una startup innovadora situada en el centro del sector health-tech, comprometidos/as con elevar la calidad de vida de la comunidad polimedicada en España y Europa 🌍.

Nos dedicamos a simplificar la vida de personas con tratamientos polimedicados, facilitando la organización diaria de su medicación 💊.

Cada día, estamos transformando la industria de la salud, brindando una gestión de medicación eficiente y sin complicaciones a miles de pacientes. ¿Te animas a formar parte de la revolución de la salud con nosotros/as? 🤝

🔍 ¿Qué buscamos?

En IMA estamos buscando un perfil de Atención al Cliente con Catalán, con un fuerte deseo de aprender y crecer y con ganas de formar parte de nuestro equipo.

📋 Responsabilidades

• Atender consultas y solicitudes de potenciales clientes por teléfono, WhatsApp y correo.
• Contactar, asesorar y efectuar el seguimiento de nuevos clientes hasta su efectiva alta en el servicio.
• Registrar y mantener actualizada la información en el CRM y otras plataformas.
• Colaborar con otros equipos para resolver incidencias, garantizando una experiencia positiva para el cliente.
• Apoyar en tareas adicionales que ayuden a cumplir los objetivos del equipo.
• Garantizar una interacción positiva y satisfactoria para el cliente en cada contacto.
  
  
  

• +2 años de experiencia en atención al cliente o ventas telefónicas. (requerido)
• Nivel fluido de Catalán (oral y escrito). (requerido)
• Excelentes habilidades de comunicación efectiva, capacidad de empatía y resolución de problemas. (requerido)
• Dominio avanzado de herramientas digitales (Office, Outlook y CRM como HubSpot).
• Capacidad rápida de aprendizaje y de trabajo en equipo.
• Sólidas habilidades de organización y proactividad.
• Actitud positiva, con fuerte orientación a la experiencia del usuario.
  
  
  

• Súmate a un proyecto con gran impacto social 🚀
• Oportunidades únicas de crecer y desarrollarte en una empresa en pleno crecimiento, actualmente en una emocionante fase de expansión internacional 🌍
• Aprende e innova en un ambiente súper dinámico de startup, ¡rodeado de un equipo excepcional! 💡
• Modalidad híbrida (4 días en oficina en Barcelona, 1 desde casa) 🏠
• Disfruta de 26 días para recargar energías: 22 días laborables de vacaciones + 2 días de libre disposición + el 24 y 31 de diciembre! 🏖️
• Café y té ilimitados esperándote en nuestro espacio office ☕️
• Nuestra oficina está a solo 3 min de la estación Fabra i Puig🚉
  
  
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

Teletrabajo .

Job Description:

As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

At HJB Travels Agency USA, based in Massachusetts, we pride ourselves on delivering personalized, high-quality service to travelers across the country.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.
  
  
  

• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.
  
  
  

• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

Teletrabajo .

Job Description:

As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

At HJB Travels Agency USA, based in Massachusetts, we pride ourselves on delivering personalized, high-quality service to travelers across the country.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.
  
  
  

• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.
  
  
  

• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

Teletrabajo .

Job Description:

As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

At HJB Travels Agency USA, based in Massachusetts, we pride ourselves on delivering personalized, high-quality service to travelers across the country.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.
  
  
  

• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.
  
  
  

• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.
  

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

. Excel Fintech

Como Responsable de Atención al Cliente, no solo resolverás dudas, sino que serás la pieza clave en la gestión operativa entre el usuario, las Administraciones de Lotería y los servicios de logística. Tu objetivo será garantizar los más altos estándares de calidad.

Tus funciones principales serán:

• Gestión de incidencias y devoluciones.
• Control logístico: Seguimiento exhaustivo de envíos y recogidas de décimos, gestionando extravíos, incidencias en reparto y reposición de boletos.
• Soporte avanzado a usuarios.
• Seguridad y prevención de fraude: Validación de identidades (KYC), control de IPs extranjeras y detección de uso fraudulento de tarjetas bancarias.
• Gestión financiera de premios: Supervisión de la ejecución de transferencias de determinados premios, gestión de retiradas devueltas por el banco y resolución de incidencias con pasarelas de pago (TPV).
• Enlace técnico. Apertura y seguimiento de incidencias críticas con el equipo de Backend a través de Slack y paneles internos.
• Liderar un equipo de personas y saber dimensionarlo en determinadas épocas del año.
• Coordinar y planificar vacaciones, horarios y guardias.

Requisitos mínimos:

• Experiencia: Al menos 7 años en puestos de atención al cliente, preferiblemente en entornos digitales (e-commerce, fintech o apps).
• Competencias técnicas: Manejo de herramientas de ticketing, Slack, Excel.
• Comunicación: Excelencia en el trato telefónico y escrito (resolución de quejas complejas).
• Disponibilidad: Capacidad para gestionar guardias y flujos de trabajo en horarios críticos.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada9 ene.

Teletrabajo .

¡Contratación Urgente!

Agentes de Atención al Cliente en Español Trasládate a Atenas ¿Vives en Madrid u otra ciudad de España?

¡Comienza una nueva aventura en Grecia!

¿Hablas español con fluidez y te apasiona ayudar a los demás?

Esta es tu oportunidad para trabajar en una empresa internacional líder en experiencia del cliente, mientras disfrutas del estilo de vida mediterráneo en la hermosa Atenas.

Estamos contratando Agentes de Atención al Cliente en Español para comenzar a finales de julio.

Es un puesto presencial en Atenas , ideal para ciudadanos de la UE listos para mudarse.

¿Qué ofrecemos?

? Paquete completo de reubicación: Billete de avión (desde cualquier país de la UE) 2 semanas de alojamiento en hotel al llegar Recogida en el aeropuerto Asistencia con agencia inmobiliaria para encontrar tu nuevo hogar Bonos de alojamiento: 300 después de 3 meses 300 adicionales después de 6 meses Bonificación por desempeño mensual disponible Información sobre trabajo desde casa (WAH): Si te reubicas: trabajarás desde casa en Atenas Si ya vives en Grecia: puedes trabajar desde cualquier parte del país Requisitos: Nivel C2 de español (nativo o fluido) Nivel B2 de inglés mínimo Ciudadanía de la UE o permiso de trabajo válido para Grecia Disponibilidad para trasladarse y estar en Grecia Habilidades de comunicación y resolución de problemas ¿Por qué unirte?

Gana experiencia internacional en un entorno multicultural Vive y trabaja en una de las ciudades más soleadas y vibrantes de Europa Proceso de selección rápido con incorporación en julio Asistencia completa en tu llegada a Grecia ¿Interesado/a?

¡Aplica ahora y prepárate para vivir una nueva experiencia en Atenas!

Para más información, contacta a Vishaya Doerga en ******

• Nivel de experiencia---
• Tipo de contratoA tiempo parcial
• Publicada9 ene.

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Funciones

Atención al cliente. Proporcionar una buena atención al cliente presencial y telefónicamente.

Producto. Llevar a cabo una correcta rotación de producto, así como una buena lectura de etiquetas y trato durante la elaboración.

Elaboración. Cumplir con los estándares de calidad de producto en los procesos.

TPV. Tener controlado el terminal del punto de venta para gestionar los pedidos tanto de local como a domicilio.

Cumplir los protocolos de operaciones y de seguridad y salud en el local. APPCS, manipulación de alimentos, PRL.

Estado de la tienda. Garantizar una calidad máxima de higiene tanto en cocina como en local. Hacer un uso correcto de los utensilios proporcionados.

Requisitos

Se requiere que la persona busque siempre la máxima calidad de servicio y producto.

Idiomas: catalán y castellano a nivel avanzado

Competencias: Persona dinámica que muestre interés por el aprendizaje, con iniciativa, sea flexible y polivalente, buen miembro de equipo, limpio y ordenado

Condiciones

Contrato indefinido a jornada parcial de 12h semanales

31 días de vacaciones naturales por año trabajado.

50% de descuento en los productos de la empresa.