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Job Title: Technical Support Advisor (English-speaking)

Location: La Coruña, Spain (On-site)

Start Date: ASAP

Schedule: Monday to Friday, 09:00 – 18:00

About The Role

We are looking for a Technical Support Advisor to join our team in La Coruña. This is an excellent opportunity for a junior professional who is passionate about technology, problem-solving, and delivering outstanding customer experiences. You will be providing technical assistance to users, diagnosing issues, and ensuring effective solutions are implemented efficiently.

Key Responsibilities

• Provide first-line technical support via phone, email, and chat in English.
• Diagnose and troubleshoot software, hardware, and connectivity issues.
• Escalate complex problems to the appropriate technical teams when necessary.
• Maintain accurate records of customer interactions and solutions in the internal system.
• Follow up with users to ensure issues are fully resolved and satisfaction is achieved.
• Collaborate with team members to improve processes and customer satisfaction.
  
  
  

• Fluency in English (C2 level) — written and spoken.
• Passion for technology and a desire to develop in the IT support field.
• Excellent communication and problem-solving skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Previous experience in customer or technical support is an advantage, but not required.
  
  
  

• Full-time, on-site position in La Coruña.
• Stable Monday–Friday schedule (09:00–18:00).
• Opportunity to grow within an international and tech-driven environment.
• Supportive onboarding and continuous training.