Position Overview
We are seeking a highly skilled and results-driven Service Manager to oversee and elevate service operations while leading a dynamic team. This role is designed for a self-motivated professional who can manage responsibilities effectively in a flexible work environment, collaborate seamlessly across teams, and maintain high service standards without the need for constant on-site presence.

The Service Manager will play a key role in driving operational excellence, ensuring customer satisfaction, and supporting continuous improvement initiatives. This position offers flexibility in scheduling and work structure, making it ideal for candidates who excel in both independent and collaborative settings.

Key Responsibilities
Oversee and manage daily service operations to ensure consistent quality, efficiency, and performance

Lead, mentor, and develop service team members through coaching, performance reviews, and ongoing support

Establish, implement, and maintain service policies, procedures, and best practices

Monitor service performance metrics, analyze data, and prepare detailed reports for leadership

Resolve escalated customer issues professionally and efficiently, ensuring positive outcomes

Coordinate with internal departments to align service goals and operational priorities

Identify opportunities for process improvement and implement strategic solutions

Ensure compliance with company standards, policies, and applicable regulations

Support workforce planning, scheduling, and resource allocation

Required Qualifications
Proven experience as a Service Manager or in a comparable leadership role

Strong leadership, communication, and interpersonal skills

Ability to work independently while managing team accountability and performance

Excellent organizational and time management abilities

Experience managing teams across multiple locations or distributed environments preferred

Proficiency with service management platforms, reporting tools, and performance dashboards

Must be legally authorized to work in the United States (U.S. applicants only)

Preferred Qualifications
Bachelor’s degree in Business, Management, or a related field

Experience leading service teams in fast-paced or growth-oriented environments

Demonstrated ability to drive service improvement initiatives

Strong analytical and decision-making skills

Compensation & Bonus
Annual Salary: $128,000 – $145,000, based on experience and role scope

Annual Performance Bonus: Typically 10–20% of base salary, contingent upon individual and company performance

Benefits Package
401(k) retirement savings plan

Comprehensive health insurance

Dental insurance

Vision insurance

Life insurance

Work Schedule & Flexibility
Full-Time and Part-Time positions available
Flexible work structure focused on performance, accountability, and collaboration

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.