Ofertes d'ocupació per a Atenció al client a Illes Balears

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Office

For our Customer Support department we are seeking a Customer Support Agent. The Customer Support department manages incidences, questions and requirements from our Destination offices as well as from our end clients, Tour Operators.

Responsibilities

• Receive customer calls via mail of incidents for products and services, solve or escalate them accordingly to next level when necessary.
• Ensure customer satisfaction through courteous and effective communication, problem solving and efficient processes.
• Diagnose and resolve application issues.
• Track issues escalated and follow up to keep clients/users informed.
• Research and respond questions using available information resources (knowledgebase, other available tools).
• Identify and escalate situations requiring urgent attention (2nd level).
• Stay current with system information, changes and updates.
  
  

Requirements

• Working knowledge of the travel industry essential, preferably hotel incoming business.
• Customer service experience essential.
• Experience with bug tracking systems, preferable but not essential.
• Working experience as an IT trouble shooter in software applications, preferable but not essential.
• Languages: English & Spanish (fluent written and spoken). Other languages are very welcome.
• Knowledge of Microsoft Office Applications user level.
• Outgoing personality to interact and work with colleagues.
  
  

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iOS Excel Office

Tech Research Studies is a division of Voxelmaps, dedicated to gathering valuable user insights that drive technological innovation. This department specializes in in-person paid focus groups, connecting individuals with some of the world’s leading brands to provide feedback on existing products and upcoming innovations.

With a focus on user experience and emerging technology, Tech Research Studies conducts research that helps refine and enhance products before they reach the market. Participants engage in structured discussions, hands-on testing, and direct interaction with new technology, ensuring that companies receive real-world perspectives from diverse users.

By bridging the gap between consumers and developers, Tech Research Studies plays a critical role in shaping the future of technology. The research conducted in this division informs design, usability, and market readiness, allowing companies to make data-driven decisions based on firsthand user experiences.

We are a consulting firm representing a large IT client. This position of User Study Research Assistant will be assisting our live user studies research project by working directly with participants who come to the site by taking them through different stations set up throughout the site location, getting the participant to do what is needed at each station following specific scripts. THIS IS NOT FOR MEDICAL RESEARCH, IT IS A LIVE USER STUDIES COLLECTION FOR THE TECHNOLOGY FIELD.

The work week schedule will be determined by the Site Coordinator and/or the Project Lead and will include weekends (Saturday and/or Sunday), so you must be willing to work weekends for consideration for this position.

This is a temporary role that will not result in a full-time permanent position. However, dependent on the success of the project, there maybe opportunities for future employment.

Voxelmaps is looking to fill Customer Service Support positions with candidates that are detail-oriented in the Madrid, Spain area with a passion for technology, people, and supporting the development of AI training. You’ll be supporting a large study that will be developing new technology for consumer-based devices. No previous experience is required, all applicants are welcome to apply. A dedicated team of trainers will be available for your on-going growth and success.

Voxelmaps focuses on the development of AI Mapping, Field Collection, and Participant Based Studies. We work all over the nation and globally collecting data for AI training for some of the biggest tech giants in the industry. Check us out on www.techresearchstudies.com for more information on this project!

Opportunities:

• Get on the job training and mentoring from industry experts in user research and technology development
• Help support the development of AI training in consumer devices
• Work in User Testing for New Technology!
  
  
  

Responsibilities:

• Assists with the execution of user-testing including site and station setup, breakdown, data review, intake/outtake of participants, recording/reporting of the participant experiences, and other research related activities.
• Provide a great experience for participants in the study and guide them through prompts needed for data collection.
• Maintain lab and equipment.
• Support in participant recruitment for the demographic needs of the study.
• Support all User Research staff in day-to-day tasks.
  
  
  

Research Assistant Profile:

• Possess great interpersonal communication (strong face-to-face customer service skills), relationship building, and be able to make participants feel comfortable (both written and verbal)
• Possess great organizational and analytical skills - strong attention to detail is key to this role.
• Be good at time management, work well in a fast-pace study environment, and have a willingness to take initiative.
• Adaptable and quick learner that enjoys tackling a large variety of problems.
• Experience with user/market research is desirable.
• Some basic technical experience is desirable.
• Experience with Microsoft Office/Microsoft 365 (especially Excel) is required.
• Some experience with iOS systems/devices is required.
• Must have a positive attitude and be willing to learn new skills!
• MUST be able to speak professional English language
  
  
  

Only applicants that have been selected for an interview will be contacted. There are no internship positions available. Sorry, relocation is not offered.

Responsibilities

You will work with the Project Manager directly at the study site. Show up to work on time, be willing to lend a helping hand, and make participants feel welcomed and engaged.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. You must be comfortable speaking with participants and giving them instructions.

EDUCATION And/or EXPERIENCE

High School Degree or equivalent. Be detail oriented and have the ability to multi-task. Be service oriented and be willing to support your team.

Language Skills

Ability to receive instructions from trainers. Ability to speak effectively with participants and team members. Bi-lingual applicants are highly encouraged to apply!

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to move around, stand, use hands to finger, handle, or feel. The employee is occasionally required to walk, stoop, kneel, or reach with hands or arms. The employee must occasionally lift and/or move up to 10 pounds and rarely lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to identify and distinguish colors.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Environment is an indoor office. The noise level in the work environment is usually moderate. Environment may require you to be outside. Equipment to operate include computer screen and keyboard, stapler, phone and calculator.

Job Type:

• Full-time, 30-40 hours, temporary contractor position.
  
  
  

Timeline:

• Tentative start date of Early October, 2025, running to early January, 2026 with possible extension - not guaranteed. (Please understand: Start dates and project timeline can fluctuate and is not guaranteed/subject to change per client needs.)
  
  
  

Pay:

• 1800 EUR per month, paid monthly.
  
  
  

Experience:

• Customer Service: 1 year (Preferred).
• Market Research: 1 year (Preferred).
  
  
  

Locations:

• MADRID area, or within reasonable daily driving distance (Required).
• Relocation is not offered.
• Must be able to commute to office daily.
  
  
  

Work authorization:

• Spain (Required).
  
  
  

EEO Statement: The client is an equal opportunity employer. All qualified applicants will receive consideration for employment. Supplier shall not discriminate against any worker based on age, disability, ethnicity, gender, marital status, national origin, political affiliation, color, race, religion, sexual orientation, gender identity or expression, union membership, protected veteran status, genetic information, or any other status protected by country law, in hiring and other employment practices. Supplier shall not require pregnancy or medical tests, except where required by applicable laws or regulations or prudent for workplace safety, and shall not improperly discriminate based on test results.

Disclaimer: All claims and offers to compensation, rewards, and onboarding procedures are at the sole discretion of the client and not that of the consulting firm.

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Com ho faràs?

• Seràs un referent pel teu equip: Acompanyaràs i faràs seguiment del teu equip per garantir la seva formació i creixement.
• Col·laboraràs en la gestió de l’aprovisionament i garantiràs el circuit del producte fins a la venda.
• Realitzaràs la implementació de les accions comercials de la teva secció per tal de garantir la consecució dels objectius.
• Donaràs suport al teu responsable en la planificació, la gestió dels equips, el seguiment d'indicadors i resolució d’incidències i necessitats de botiga.
  
  

Què et farà triomfar?

• Ser entusiasta, motivador i comunicatiu, ja que d'aquesta manera motivaràs el teu equip, trauràs la millor versió de cadascú i et posicionaràs com a líder.
• Experiència prèvia en gestió d'equips.
• La teva experiència i visió operativa en la gestió d’una secció.
• Capacitat analítica i visió global per garantir les accions comercials, resoldre conflictes i saber detectar les prioritats a cada moment.
  
  

Com serà el procés de selecció?

En la primera fase, faràs una entrevista amb un tècnic de selecció, on t'explicarem el projecte, les funcions a desenvolupar i les condicions que et podem oferir.

En la segona, faràs una entrevista amb el gerent de zona i/o responsable regional on s’avaluarà el teu expertise tècnic.

Si finalment ets la persona seleccionada, tenim establert un pla d’integració en l’ofici a través del qual amb l’acompanyament i formació de diferents especialistes coneixeràs com desenvolupar el teu rol i et donarem eines per fer-ho possible.

Vols formar part del nostre equip?

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Office

Join our CUSTOMER SERVICE Talent Community for Future Opportunities

This is an opening for Customer Service roles. Our teams work in the following languages: English, French, Dutch, German, Italian, Portuguese, Spanish and Polish.

For 30+ years, Alpega has stood at the forefront of innovation with our products, Teleroute and WTransnet, our marketplaces that connect a vast B2B network of transport companies and freight forwarders across Europe empower businesses to optimize their freight operations, reduce empty runs, and unlock new levels of productivity.

Learn More About Our Solutions

Teleroute: Teleroute Freight Exchange: 350.000+ freight offers daily

WTransnet: Freight exchange in southern Europe | Wtransnet

Our success is built on a foundation of deep industry knowledge, cutting-edge technology, and an unwavering commitment to our partners. When you join us, you're not just joining a team; you're becoming part of a movement that is redefining how the world moves goods.

Our Talent Pool is an exclusive community for ambitious professionals who are eager to make a tangible impact. Even if we don't have an immediate opening that perfectly matches your profile, you can be the first to know about new opportunities and get actively matched for future roles: you will receive periodic e-mails with open positions that may match your profile.

What are the profiles we look for

• Good command of English and fluency in either Spanish, Portuguese, Italian, French, Dutch, German or Polish.
• 0-2 years of experience working in administration or customer service.
• Detail-oriented with high precision standards.
• A good team player, capable of building cross-functional relationships.
• High energy and motivation. You pick up things fast about our processes and products.
• You have problem-solving abilities, showcase patience and adaptability to customer challenges.

What is in it for you?

• The opportunity to grow in a dynamic, international environment
• A team that values collaboration, continuous learning, and customer focus
• Exposure to innovative logistics technology used by top-tier clients across Europe
• A workplace where your well-being is cared for.

Compensation & Benefits

• Permanent contract (unless we specify it's temporary for parental or sick leave)
• Base Salary + Incentive
• Offices in Sant Cugat, Barcelona
• Hybrid model: 1 day a week in the office as rule of thumb
• 23 working days of holidays
• Birthday day off
• Health insurance
• Home allowance
• Flexible compensation (optional)

Please Note

Joining our Talent Pool does not guarantee immediate employment but significantly increases your visibility for future roles. We encourage you to regularly update your profile to reflect new skills and experiences.

If you are a driven professional eager to contribute to a leading force in global logistics, we invite you to join our Talent Pool. This is your opportunity to be part of a company that values innovation, fosters growth, and makes a real difference in the world of freight. Take the first step towards your next impactful career move.

Alpega is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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Tus tareas

Atender consultas de clientes a través de diversos canales

Proporcionar soluciones rápidas y efectivas a problemas o inquietudes de los clientes.

Gestionar y resolver situaciones post- venta de manera profesional, asegurando la satisfacción del cliente.

Mantener un conocimiento profundo de los productos y servicios de la empresa para brindar información precisa.

Tu perfil

Excelentes habilidades de comunicación verbal y escrita.

Capacidad para resolver problemas de forma rápida y eficiente.

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Tus tareas

Atender consultas de clientes a través de diversos canales

Proporcionar soluciones rápidas y efectivas a problemas o inquietudes de los clientes.

Gestionar y resolver situaciones post- venta de manera profesional, asegurando la satisfacción del cliente.

Mantener un conocimiento profundo de los productos y servicios de la empresa para brindar información precisa.

Tu perfil

Excelentes habilidades de comunicación verbal y escrita.

Capacidad para resolver problemas de forma rápida y eficiente.

Actitud positiva, orientada al servicio y con habilidades para trabajar en equipo.

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Nuestro cliente es una empresa líder en el sector de alquiler vacacional, estamos en búsqueda de un perfil de Atención al cliente para gestionar y coordinar las operaciones en Nerja. Este rol clave combina atención al cliente y gestión operativa para asegurar una experiencia excelente tanto para propietarios como para huéspedes.

Como Atención al Cliente, llevarás la gestión integral de la experiencia del cliente interno (propietarios) y el soporte operativo en la oficina de alquiler vacacional para dar un buen servicio al cliente externo (inquilinos). Este rol híbrido asegura la máxima satisfacción de propietarios e inquilinos, optimizando la ocupación y rentabilidad de los inmuebles mientras coordinas la operativa diaria de atención al cliente y apoyo en la oficina.

Funciones y tareas: ¿Cuál será tu día a día?

• Mantener relaciones con los propietarios, optimizando la calidad y rentabilidad de las propiedades.
• Velar por la calidad de las casas y apartamentos existentes para que los clientes disfruten de unas 'fabulosas vacaciones'.
• Contratación de nuevas propiedades.
• Gestionar la operativa diaria de la oficina, incluyendo check-ins, check-outs y resolución de incidencias.
• Coordinar y supervisar colaboradores (limpieza, mantenimiento) para asegurar la satisfacción del cliente.
  
  

Requisitos: ¿A quién buscamos?

• Formación: Estudios en Turismo, Administración o áreas afines.
• Experiencia: Mínimo de 2 años en atención al cliente, operaciones o gestión de relaciones en el sector turístico o inmobiliario.
• Carnet de conducir.
• Idiomas: Español e inglés. Se valora un tercer idioma.
• Competencias: Excelentes habilidades de comunicación, organización y resolución de problemas.
  
  

Beneficios: ¿Qué te ofrecemos?

• Contrato estable y jornada completa.
• Ambiente dinámico y colaborativo en una empresa en crecimiento.
• Oportunidades de desarrollo profesional.

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Inglés Marketing Atención al cliente Experiencia del cliente Satisfacción del cliente Comercio minorista Liderazgo de equipos Gestión del tiempo Medios de comunicación social Gestión de inventarios

¡Únete al equipo de FeelFree! Buscamos personal de atención al cliente con idiomas 

¿Te apasiona el trato con el cliente y hablas varios idiomas? En FeelFree, empresa líder en alquiler vacacional y de temporada, estamos buscando personas dinámicas y con habilidades comunicativas para incorporarse a nuestro equipo de Atención al cliente en San Sebastián.

QUÉ OFRECEMOS:

✅ Un entorno de trabajo joven y dinámico.

✅ Formación continua y aprendizaje.

✅ Turnos alternos de lunes a domingo.

✅ Un equipo internacional y buen ambiente laboral.

QUÉ BUSCAMOS EN TI:

· Idiomas: Cuantos más, mejor. El inglés es imprescindible y se valorarán otros.

· Actitud y habilidades: Proactividad, empatía y capacidad para resolver incidencias con eficacia.

· Experiencia previa: Al menos dos años en atención al cliente o recepción.

Si quieres formar parte de nuestro equipo, envíanos tu CV a [email protected].

¡Te estamos esperando! 

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• Tipus de contracteA temps complert
• Publicada19 d’ag.

Javascript Java Python HTML Ruby CSS Resolución de problemas Ciencias de la computación Lado del servidor Resolución creativa de problemas

Full-time (40h) · Septiembre – Marzo (Temporada alta) · Presencial (Eixample, Barcelona)

Salario anual: 24.000€. Corresponden 12.000€ por temporada.

🏔️ Sobre la empresa

Somos una empresa con +30 años organizando viajes de esquí, aventura y relax en España, Andorra y Francia. Operamos una plataforma online de paquetes Hotel + Forfait, contenido editorial y una app móvil para amantes de la nieve.

Equipo pequeño, cercano y con mucha pasión por lo que hacemos 🚀.

🎯 Lo que harás

• Ser la voz de la empresa con nuestros clientes: email, chat, teléfono y redes sociales 💬.
• Acompañar a los usuarios en todo su proceso de reserva 🏨🎟️.
• Gestionar incidencias de ventas, modificaciones y cancelaciones ⚡.
• Proponer y aplicar mejoras en los flujos de atención al cliente junto con el equipo.
• Trabajar siempre orientado a la satisfacción del cliente ✨.

🙌 Lo que buscamos

• Formación universitaria o FP superior 🎓.
• Conocimiento (y pasión) por el mundo del esquí y la nieve 🎿❄️.
• Idiomas: español, catalán e inglés (francés muy valorable) 🌍.
• Comunicación top y excelente redacción ✍️.
• Perfil resolutivo, analítico y con temple bajo presión 🧩.
• Organización, planificación y ganas de trabajar en equipo 🤝.

💡 Lo que ofrecemos

• Contrato fijo discontinuo: trabajas cada temporada de Septiembre a marzo manteniendo tu antigüedad y derechos 📅, y los meses de verano puedes viajar 🌍✈️ o dedicarte a otros proyectos/trabajos de temporada.
• Jornada completa (40h).
• Presencial en oficinas del Eixample (Barcelona) 🏙️.
• Equipo reducido, cercano y dinámico 🔥.
• Perks y descuentos en viajes de nieve 🎫⛷️.
• Incorporación en septiembre.
• Salario anual: 24.000€. Corresponden 12.000€ por temporada.