Ofertas de empleo de Atención al Cliente en Alcobendas

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada9 jul.

. Excel

Overview

As a Supply Chain & Customer Services Intern at Sodastream Iberia, you will provide operational and analytical support to the Customer Service, Customer Care, Supply Chain, and Demand Planning teams.

This is a 12 months contract learning‑focused role with no end‑to‑end ownership or final decision‑making responsibility.

The objective is for the trainee to gain hands‑on exposure to Sodastream’s operations by supporting order follow‑up, reporting, and coordination activities, always under the supervision of senior team members.

Responsibilities

Customer Service & Operations Support

• Supporting the follow‑up of B2B and DTC customer orders and delivery status.
• Assisting in monitoring operational incidents, delays, and service performance.
• Supporting daily coordination with Customer Service, Supply Chain, Logistics teams, and 3PL partners.
  
  

• Supporting Customer Care activities (calls, emails, and tickets) under supervision.
• Assisting with basic tracking of:
• Ticket backlog
• Response times
• Basic customer service KPIs
• Supporting internal routing and follow‑up of simple customer issues.
  
  

• Updating demand planning files and trackers
• Preparing data for demand review meetings
• Performing basic analysis of demand vs actuals, under supervision
  
  

• Preparing and maintaining operational reports, including:
• Order backlog
• Delivery performance
• OTIF and service KPIs
• Incident, complaint, and returns tracking
• Supporting the preparation of information for internal operational reviews.
  
  

• Supporting preliminary checks of 3PL logistics invoices, limited to:
• Basic data validation
• Comparison against agreed services and rates
• Identification of potential discrepancies for review by the responsible team
  

• After an initial learning and training period, the trainee may progressively support the operational follow‑up of a limited portfolio of low‑complexity customers, always under supervision, including:
• Order and delivery follow‑up
• Internal coordination to resolve simple issues
• Support in basic service‑level reporting for those customers
• Mandatory escalation of any relevant issue to the senior team.
  
  

• University degree completed or in progress in Supply Chain, Business, Logistics, Engineering, or a related field.
• Strong interest in operations, supply chain, and customer experience.
• Good analytical skills and attention to detail.
• Basic knowledge of Excel and reporting tools.
• Organized, proactive, and eager to learn in a team environment.
• Good communication skills.