Ofertas de empleo para Atención al cliente en Alcobendas

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada30 abr.

🔹 Especialista Soporte | Crece con Nosotros

📢 ¿Te apasiona ayudar a los clientes y brindar soluciones? Buscamos un Especialista en Soporte para ofrecer asistencia a nuestros clientes y equipo comercial ¡Únete a un equipo dinámico con oportunidades de crecimiento!

🔹 Lo que buscamos en ti:

✅ Habilidades de comunicación: Debes ser claro y preciso al interactuar con los clientes, escuchar sus necesidades y explicar soluciones técnicas de manera sencilla.

✅ Conocimientos técnicos en telecomunicaciones: experiencia en la resolución de incidencias de telefonía, como problemas de red, falta de conexión a internet o dificultades para realizar y recibir llamadas

✅ Capacidad para resolver problemas: Analizar situaciones, detectar fallos y encontrar soluciones rápidas y efectivas será clave en tu día a día.

✅ Orientación al cliente: Buscamos una persona empática y resolutiva, capaz de mantener un trato cordial incluso en situaciones difíciles.

✅ Habilidad multitarea: Deberás gestionar varias solicitudes a la vez, priorizando tareas para ofrecer respuestas ágiles y eficientes.

💼 ¿Qué harás en este puesto?

✅ Brindar asistencia a nuestros clientes, resolviendo dudas, consultas e incidencias.

✅ Apoyar a nuestro equipo comercial para mejorar la experiencia del cliente.

✅ Realizar gestiones administrativas como altas de clientes y cambios de titularidad.

✅ Participar en campañas salientes para identificar necesidades y ofrecer soluciones.

Únete a una empresa multicultural donde las diferencias nos hacen más fuertes. Creemos en la inclusión, la innovación y el trabajo en equipo sin fronteras.

💼 Lo que ofrecemos:

✅ Contrato indefinido tras superar el período de prueba.

📚 Formación continua dentro de la empresa para que sigas creciendo.

🎉 Excelente ambiente de trabajo, donde disfrutarás aprendiendo y avanzando.

💰 Comisión atractiva en función de tus aportaciones.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada22 abr.

Machine Learning

Outlier helps the world’s most innovative companies improve their AI models by providing human feedback. Are you interested in assisting researchers in training the next generation of audio machine-learning models? This research aims to improve the models' understanding of human speech and requests and make them more friendly and compassionate.

Requirements

• Native fluency in Spanish
• Ability to express a wide range of emotions through voice
• Ability to record in a quiet environment without background noise
• Access to an at home recording studio
• Experience with any voice-related work (e.g., voiceover acting, podcasting, audio narration)
• Access to a high-fidelity microphone for recordings
  
  

Nice To Haves

• Background in on-screen or on-stage acting, classical voice training, or vocal music
• Access to an audio interface device
  
  

Responsibilities

• Record short conversations that convey different emotions, accents, and audio modulations
• Review and provide feedback on recordings made by other users
• Review and edit scripts
• Ensure high-quality audio by maintaining clear, professional recordings
• Save files to Audacity and maintain organized file management
• You can view responses to frequently asked questions here - FAQ Document
  
  

Payment

• Currently, pay rates for core project work for voice recording are up to $40 USD per hour.
  
  

PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with the Outlier Privacy Policy and our internal policies and programs designed to protect personal data.

This is a 1099 contract opportunity on the Outlier.ai platform. Because this is a freelance opportunity, we do not offer internships, sponsorship, or employment. You must be authorized to work in your country of residence. If you are an international student, you may be able to sign up for Outlier if you are on a visa. You should contact your tax and/or immigration advisor with specific questions regarding your circumstances.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada22 abr.

Are you enthusiastic about delivering quality customer experiences? Do you thrive in dynamic environments where your skills make a real difference?

Join our team as a Customer Service Specialist and play a vital role in ensuring customer satisfaction.

Your challenges

As a Customer Service Specialist, you will be at the forefront of ensuring our customers the support they need. Your responsibilities will include:

• Handling incoming phone calls, emails, chats, and other communication channels
• Identifying and pursuing sales leads to contribute to company growth
• Building sustainable, trust-based relationships with our customers through open and interactive communication.
• Addressing customer concerns and resolving issues promptly and effectively.
• Adhering to procedures, guidelines, and policies to maintain service quality.
  
  

Fixed-term contract : 6 months

Your Qualifications

To succeed in this role, you should possess:

• Previous experience in customer support or as a Client Service Representative
• Good communication skills, with the capacity for active listening.
• Familiarity with CRM systems and best practices for efficient customer management.
• A customer-centric mindset, allowing you to adapt to diverse personalities and needs.
• Effective multitasking, prioritization, and time management skills.
• Fluency in Spanish (native speaker), with a good level of English.
  
  

Your Opportunities

You will be part of an international company where commitment and mutual respect are among our core values. Teamwork and commitment are essential to the way we work. We believe in empowering people, and we support this through delegating responsibility and investing in people who want to make a difference. We work as one team to achieve our targets, and we need your good spirit and commitment to meet our goals.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada19 abr.

Oracle Excel Office Outlook Word

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Customer Care Specialist for Beckman Coulter Diagnostics is responsible for ensuring phone service providing technical and application support to our customers in Spain in alignment to the required quality standards, business strategies and corporate policies.

This position is part of the Customer Care department located in Madrid and will be Onsite.

At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the Help Line team and report to the Customer Technical Support Supervisor responsible for ensuring sustainment of department process. If you thrive in a supporting role and want to work to build a world-class Service organization—read on.

In this role, you will have the opportunity to:

• Receive and process all customer analyzer calls.
• Effective telephonic troubleshooting skills to ensure customer satisfaction.
• Effective use of available resources to make fast and logical decisions to ensure customer satisfaction through distribution of work to field or applications specialist.
• Ensure that customer service is performed according to the criteria established in the contracts.
• Case coordination transferred to the field and management of spare parts and necessary documentation in Service Max / Oracle.
• Coordinate the flow of information between this team, the Technical Service and other departments of the company.
• Manage back-office activities between the team and other departments of the company.
• Provide training to customers.
  
  

The essential requirements of the job include:

• Technical-scientific diploma or equivalent qualification
• Fluent in Spanish and English
• Ability to work and motivate (self and others) under extreme pressure, high degree of accountability and ability to collaborate with cross-functional groups.
  
  

It would be a plus if you also possess previous experience in:

• knowledge related to a diverse blend of diagnostic analyzers related to Chemistry, Immuno Assay, Flow Cytometry and Hematology.
• MS Office skills (Outlook, Word, Excel)
• Use of new technology and computing tools
  
  

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part of the time at the Company location identified above and part of the time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.