Ofertas de empleo para Atención al cliente en A Coruña

• Flexibilidad horariaSí
• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

Teletrabajo SaaS ERP

Welcome to Infraspeak.

Our mission is simple: to transform facilities management with a collaborative platform that unifies every part of FM operations into one cohesive system — enabling every stakeholder to Work as One.

We go beyond traditional tools, eliminating fragmented systems in complex operations. Our platform ensures end-to-end collaboration across FM teams, processes and assets — with no silos, blind spots or overload.

Born in Porto, Portugal, we’re now a global company serving customers in 30+ countries and backed by top investors. But we’re just getting started.

• We believe in ownership, collaboration, and meritocracy.
• We believe that only great teams build great products — and that includes our customers.
• We believe happiness is in the journey, not just the destination.
  
  

Above all, we are guided by our purpose: to Be a Source of a Good Life — for our customers, our team, and the broader community.

What are we building?

We’re building a world-class team that connects product innovation, marketing strategy, and sales execution to drive growth, maximise revenue opportunities, and deepen customer engagement and satisfaction. We are looking for a seasoned sales executive to build up our revenue journey post-series B, as we walk to become the global category winner in Facility Management Software.

What will you do?

As our Customer Success Director, your mission is to consistently improve our customer success efficiency and deliver our service level and expansion targets while taking our overall customer onboading, customer success and customer care teams and operation to the next level.

You will be responsible for designing and executing customer success initiatives that align with our platform’s unique strengths and with our diverse team and markets, by driving customer success best practices and efficacy globally.

This role requires deep inter-departmental collaboration across Marketing, Product, and Sales teams to identify expansion revenue opportunities, streamline customer journeys, and create strategies that unlock the full potential of our platform and our talent toward company growth, personal growth, equity valuation growth, and social impact.

Who are we looking for?

We’re looking for an inspirational leader who is capable of driving change and motivating Customer Onboarding, Customer Success, and Customer Care people while maintaining a strong strategic mindset and fostering a high-performance and framework-oriented customer success culture and service.

We’re Counting On You To Bring

• People magnetism by spotting, attracting, and coaching top-tier talent into being and working at their best;
• Adaptability and tactical thinking by navigating complex challenges quickly while empowering teams to do the same;
• Growth mindset by showing passion for continuous learning and knowledge sharing, and promoting it;
• Analytical thinking by breaking down complex problems into clear insights and manageable action points, making sure that we make decisions based on reliable data and analysis;
• Risk-taking approach by balancing risk and ambition with pragmatism, knowing when to take bold risks or be more cautious, and not being afraid of making hard decisions;
• Customer-centricity by deeply focusing on the importance of customer experience, satisfaction, and loyalty;
• Willingness to move to or frequently being in Porto;
• A notice period of up to 3 months max;
• English proficiency.
  
  

Experience-wise, We Expect a Proven Record In Scaling a B2B SaaS Customer Success Operation With Some Complexity Level, Such As At a Post-Series B Stage, Including

• Going from €10M to €50M+ ARR with a B2B SaaS product;
• Managing and scaling a 20+ people customer success org;
• Driving complex operations across multi-segments, -sectors, -countries and -channels, in both commercial and enterprise B2B revenue streams;
• Setting up market expansion and customer success processes and structures, globally;
• Opening new markets by successfully applying customised CS go-to-market approaches (USA would be a plus);
• Selling comprehensive products that require significant implementation efforts, like CAFM, CMMS, ERP, PMS, etc..
  
  

What do we offer?

• The opportunity to be the first Customer Success Director at a category-building tech scale-up.
• A startup environment, where you will see the company (and yourself) grow beyond a dozen people to a worldwide reference in the field (some people call it ambition, we call it focus).
• A balanced work environment where you will have autonomy, responsibility, ownership, and freedom to make mistakes and to learn from them.
• Regular events to promote knowledge sharing and team engagement.
• Flexible working hours and remote-friendly culture.
• Competitive salary, stock options, and perks.

• Flexibilidad horariaSí
• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• PublicadaNueva

SaaS Office

🤓 Lengow is a leader in intelligent e-commerce solutions that help brands and retailers drive profitable growth across the digital shelf. With powerful feed management, global price monitoring, and robust data capabilities, Lengow's comprehensive SaaS product suite enables merchants to amplify product visibility online, outrun competition with informed pricing, multiply sales on marketplaces, and monitor brand presence among distributors. Since 2009, Lengow has fueled digital growth for over 3,600 customers across thousands of marketing and sales channels in over 60 countries.

Position description :

We are looking for a Level 1 Application Support Team Manager who is dynamic, autonomous, and has a strong team spirit, to lead a stable and motivated team of 8 people based in Paris, Nantes, and Barcelona. The team is made up of engaged and cohesive individuals. You will be responsible for team management, coordinating across different sites, and handling client crises. You will report directly to Sophie, Head of Support.

The support team is responsible for responding to clients' functional requests and performing initial analyses of technical issues before escalating them to Level 2 support. The support is primarily handled in writing, but also via phone and chat.

⌨️ Your main tasks would be as follows :

• Operational Management
• Lead and manage a team of 8 people in Level 1 support, spread across multiple sites (Paris, Nantes, Barcelona), with leadership and care
• Oversee daily HR management: performance tracking, annual reviews, skills development, scheduling, and leave management
• Ensure the motivation, engagement, and investment of the team
• Ensure service quality, compliance with deadlines, processes, and service standards
• Manage and optimize team schedules to ensure optimal coverage across sites
• Provide regular reporting to Sophie, Head of Support
• Support and Coordination
• Supervise the onboarding of new team members and their integration into the team
• Act as the interface between the support team and the product, technical, or professional services teams
• Ensure effective management of client crises and escalations
• Structure, maintain, and evolve internal documentation
• Continuous Improvement
• Propose improvements for services, processes, tools, and methodologies
• Provide precise reporting on team performance, client feedback, and necessary changes
  
  
  

🪜 Hiring Process :

• Phone call with Alexandre our HR
• Interview with Sophie our Head of Support
• Business case with Sophie and Paula our Technical support manager
• Offer letter
  
  
  

Requirements

🏹 We are looking for someone with the following experiences and skills:

• Autonomy, dynamism, and team spirit are essential qualities to succeed in this role
• Required experience in team management
• Experience in SaaS software industry
• Knowledge of the e-commerce sector is a plus
• Excellent interpersonal skills, with a customer centric spirit, dynamism, and rigor
• Strong analytical and organizational skills, with the ability to manage priorities
• Fluent English is a must for communication, professional proficiency in French is required. Proficiency in Spanish is an advantage
• A good knowledge of Zendesk would be a plus for this role
  
  
  

Benefits

✨ Joining Lengow is also an opportunity to benefit from many advantages :

• Ticket restaurant 8 euros by day
• Malakoff Humanis Private insurance & Prevoyance
• 3 Remote days per week
• Flexible hours
• Bike mileage allowances or 50% of transportation tickets
• Remote allowances
• Weekly Happy Break on Thursday Evening at the office with food and beverage

• Nivel de experiencia---
• Tipo de contratoConsultor
• Publicada13 jun.

Azure Cloud Coumputing SaaS ITIL

Looking for candidates for a long term contract position of Sr. Customer Success Manager based in Madrid, Spain.

We are looking for an Sr Customer Success Manager - SASE to work in the EMEAL Customer Success department with a focus on the continuous expansion of our SASE business across EMEA.

This position will report to the Sr Manager of SASE Customer Success EMEAL and is a great opportunity for a talented individual who has the desire to associate with a fast-growing company in a truly international environment.

This role may require travel to business meetings and events and requires reliable transportation to do so. If a contractor hire chooses to drive with customers as their passengers or for other business reasons, hires must be in possession and maintain a valid driver’s license.

Your Impact

This position calls for someone who possesses a good background in Customer Success, Cybersecurity and SaaS and works proactively to drive results. This person is a self-starter, flexible, has a high level of integrity and is action and goal-oriented in a fast-paced, team-oriented, collaborative environment.

• Lead client's product onboarding experience, adoption, and expansion across a range of relationships
• Be the customers’ guide through the entire post-sales journey, and advocate in influencing product roadmap and improvements
• Develop a strong partnership with and become a trusted advisor to customer stakeholders, channel partners, and executive sponsors to drive product adoption - consult them on when to consider expanding their platform, adopt new features, how to reduce time to value, upgrade software and/or hardware.
• Advise the customer on their platform adoption, their deployment of best practices using tools such as the Best Practice Assessment and partnering with Professional Services and Enablement on delivering on some of the services like security optimization and identifying training opportunities for their teams
• Coach customers on how to establish and implement their Network Security change management, governance, the center of excellence programs
• Identify and escalate risks and issues to the customer and Support team to achieve client success
• Gain a deep understanding of typical business challenges faced by our customers in order to appropriately map features in their security environments, as well as provide proactive information, guidance, and support
• Identify risks to customers’ subscription and service renewals on an ongoing basis and collaborate with internal teams to remediate client concerns and ensure renewal readiness
• Establish relationships with customer executive sponsors, speaking on a frequent cadence to strengthen relationships while uncovering new service and product opportunities for the account team
• Monitor key performance metrics like customer satisfaction, renewal rate, product upsell/cross-sell identification, reference-ability, renewal likelihood, adoption, consumption, and customer engagement - leverage these key metrics to build a strategic plan to address negative changes in the metrics
• Proactively engage Customer Support and Engineering to monitor and resolve complex technical issues
• Deliver Executive Business Reviews (Quarterly Services Review) with the support and involvement of the Account Team. This and other deliverables might require travelling to customers' sites (nationally or internationally) regularly, potentially up to 30% of the time
• Internal collaboration with other services teams

Your Experience

• Pre-sales, account management, customer success, consulting or similar roles related to driving customer success and adoption, along with client facing sales/services experience
• Experience working with Cloud platforms (Amazon Web Services, Google Cloud Platform, Azure) and in cybersecurity
• Experience in or ability to work with technical support and/or professional services within the high-tech industry
• Experience with a SaaS solutions company and/or an enterprise software company
• Strong consulting and project management skills, with proven results working as a reliable advisor to drive business value for customers - Preferably holds Project Management or Service Delivery qualifications such as PMP, PRINCE2, and ITIL
• Highly data-driven with a dedication to following the process, ability to prioritize work within a demanding environment, and consistently delivering results
• Ability to identify key customer stakeholders to engage and build relationships without direct supervision
• Ability to influence teams across the organization to achieve desired customer outcomes
• Passionate about driving and tracking a consistent engagement process with all supported customers
• Ability to multi-task and work in a dynamic environment to address emerging security risks and challenges
• Excellent written and verbal communication skills as well as the ability to clearly articulate technical issues to both technical and non-technical audiences and to explain the impact in business terms
• Preferred Knowledge of Networking
• Knowledge of CyberSecurity Network Security is expected
• Knowledge of heterogeneous environments used by enterprise customers
• Positive, growth-oriented mindset
• Thrives in a matrixed, team environment anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity
• Fluent in English. More EMEA languages would be a highly appreciated asset

Please note, only candidates eligible to work in Spain can apply.

If interested, please get in touch with me on Linkedin or drop an email with your recent CV on [email protected] and I'll get back to you at the earliest.

Best Regards

Usha

Infotree Global Solutions

Linkedin: linkedin.com/in/usha-rahul-116453223

• Nivel de experiencia---
• Tipo de contratoA tiempo parcial
• Publicada13 jun.

Teletrabajo

¡En Konecta seguimos evolucionando y superando grandes retos de la mano de nuestro talento K!

Buscamos agentes telefónicos en ATENCIÓN AL CLIENTE en RECEPCIÓN DE LLAMDAS dentro del SECTOR MODA con idioma GRIEGO en modalidad de TELETRABAJO

¿Estás dispuesto a sacar tu máximo potencial de nuestra mano? ¡Estamos encantados de acompañarte en el proceso paso a paso!

Confiamos en nuestros equipos, fomentamos su bienestar y las posibilidades de desarrollo profesional y, ¡nos encantará contar contigo!

En esta ocasión, los requisitos son:

• Ganas de aprender.
• Compromiso.
• Buena comunicación.
• Dotes comerciales valorables.
  
  
  

¿Qué ofrecemos?

• FORMACIÓN ONLINE, previa a la contratación DEL 23 AL 30 DE JUNIO en horario de 9:00 a 16:00, REMUNERADA una vez superado el periodo de prueba.
• CONTRATO: directamente con Konecta con fecha de inicio 1 de julio 2025
• JORNADA DE TRABAJO: 35 horas semanales
• TURNO DE MAÑANA DE 08:00 a 15:00 h
• SALARIO: 1.239 ,66 b/m + plus de idiomas
• MODALIDAD DE TRABAJO : teletrabajo
• Además, ten en cuenta que tendrás:
• Posibilidad de seguir formándote a través de un catálogo de cursos gratuitos online
• Promociones y movimientos internos.
• Catálogo de descuentos exclusivos por ser parte de Konecta.
  
  
  

¡Únete a la empresa líder de servicios de Customer Experience!

Somos una empresa comprometida con la igualdad de oportunidades entre mujeres y hombres, apostando por la igualdad en todas nuestras posiciones.

Requisitos:

Nivel bilingüe/ alto de idoma griego

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada13 jun.

SaaS Office

Job Description

Are you a dynamic and ambitious Customer Support professional looking to kick-start your career in the technology industry? Zoho is seeking a highly motivated Customer Support Specialist to join our talented team and be part of our exciting growth journey, providing customer support and onboarding.

This is an excellent opportunity for a self-starter with a passion for Customer Support to gain valuable experience and grow within the organization.

About Us

Welcome to the fascinating world of Zoho, where innovation, efficiency, and customer-centric solutions converge to transform businesses across the continent. As one of the leading providers of cloud-based software and services, Zoho has been at the forefront of empowering organizations of all sizes to thrive in the digital age.

Privately held and deeply committed to solving problems through global collaboration, our organisation believes in experimentation, iteration, and following your instincts.

Zoho Corporation is a leading provider of SaaS products, empowering businesses worldwide with innovative solutions. We are seeking a dedicated Customer Support Representative to join our team and provide exceptional support to our customers in the European market.

Key Responsibilities

• Learn and master Zoho's suite of SaaS products to become a product expert.
• Assist European customers via phone, chat, and email, addressing inquiries, troubleshooting issues, and providing product guidance and managing onboarding
• Collaborate with cross-functional teams to ensure prompt resolution of customer concerns.
• Maintain accurate and detailed records of customer interactions and resolutions.
• Contribute to the creation and improvement of support documentation.
  
  

Requirements

• Full professional proficiency in English and Spanish Language (both written and verbal).
• Basic understanding of software programs; prior experience with SaaS products is an advantage.
• Ability to learn quickly and adapt to evolving product features.
• Excellent problem-solving and analytical skills.
• Comfortable working in an office environment.
  
  

Bonus Skills

• Proficiency in one or more European languages such as French, German or Dutch
• Previous customer support experience.
• Basic programming knowledge.
  
  

Benefits

• Competitive salary package aligned with candidate's qualifications, experience, and the market value of the role
• Continuous training and professional development opportunities
• Supportive and inclusive work environment
• Clear development plan in the short, medium and long run
• Participation in coaching and mentoring schemes
• Opportunity to work with a global team and contribute to the growth of a leading technology company
  
  

It is important for the applicant to hold a national or EU passport, have a valid work authorisation and be within commutable distance.

The successful candidate will be subjected to background verification in compliance with the national legislation and market standards.

Join Zoho Corporation Europe today and be part of a company that is revolutionising the way businesses operate. Together, let's shape the future of business software!

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• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada13 jun.

Teletrabajo

Start Your Adventure in Spain!

Are you ready to take the next step in your career while immersing yourself in a vibrant new culture? Look no further your opportunity is here!

Why Spain?

Picture yourself in a country famous for its warm hospitality, stunning landscapes, delicious food, and rich cultural heritage.

Exciting Career Opportunities Await!

Were actively seeking dynamic individuals for a technical support vacancy

If you're fluent in French, Spanish, Italian , German, Dutch, Russian , Croatian wed love to hear from you!

Weve Got Your Back!

Not sure about accommodation? Dont worry! We provide room options and relocation packages to help our international candidates settle in. With our dedicated support team, well make your transition to Spain as smooth as possible.

What You Need:

• EU passport or Spanish temporary citizen card
• Minimum B2 proficiency in English
• Relevant professional experience
• IT Support experience
  
  
  

Dont Wait! Take the Leap!

Dont miss out on this chance to launch your career in Spain. Apply now and watch your career soar to new heights!

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada13 jun.

Teletrabajo

¡En Helphone crecemos juntos!

Buscamos un perfil de atención al cliente y soporte para unirse a nuestro equipo.

Valoramos personas resolutivas, con buen trato y experiencia previa en atención, que pueda gestionar incidencias de forma ágil y organizada.

La posición es para dar soporte a uno de nuestros principales clientes, líder en su sector y referente en el mercado con su producto tecnológico.

Se trata de un puesto enfocado en la gestión operativa de incidencias relacionadas con un producto tecnológico sencillo, que combina el contacto directo con usuarios. No es necesario contar con formación técnica, pero sí tener soltura con herramientas digitales y muchas ganas de aportar.

¿Te interesa saber cuál es el reto?

¡Sigue leyendo!

¿Qué funciones realizarás?

• Atención de clientes vía sistema de ticketing.
• Gestión de incidencias básicas y resolución de dudas frecuentes.
• Reposición o sustitución de dispositivos/equipos según el caso.
• Coordinación logística de envíos, devoluciones y reposiciones.
• Seguimiento de los casos abiertos y cierre de tickets.
• Comunicación y coordinación con otros equipos internos si es necesario escalar casos técnicos.
  
  

¿Qué ofrecemos?

• Equipo de trabajo altamente capacitado y colaborativo
• Modalidad híbrida (presencial + teletrabajo)
• Convenio propio y paquete de beneficios:
• Hasta 25 días laborales de vacaciones
• Día de asuntos propios
• 16h adicionales para acompañamiento a visitas médicas de familiares
• Posibilidad 12 o 14 pagas (12 mensuales y dos extras en junio y diciembre)
• Retribución flexible: cheque guardería y además seguro médico privado
• Ayuda al estudio de hijos
  
  

¿Es esta la oportunidad que estabas esperando?

¡Inscríbete a la oferta!

En HELPHONE SERVICIOS INFORMÁTICOS S.L., fomentamos un entorno inclusivo y diverso, donde la igualdad es un valor fundamental. Helphone se compromete a ofrecer las mismas oportunidades a todas las personas, sin distinciones. Buscamos talento sin prejuicios, promoviendo un ambiente laboral justo y equitativo.

Requisitos mínimos

Requisitos

• Experiencia previa en atención al cliente, soporte, call center o puestos similares, preferiblemente con productos tecnológicos o electrónicos.
• Buena comunicación oral y escrita.
• Persona organizada, ágil y con capacidad para priorizar.
• Experiencia en sistemas de ticketing.
• Implicación, ganas de aprender y orientación a cliente.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada13 jun.

Teletrabajo

Description:

Assist Spanish customers with online orders, returns, payments, and deliveries for a top e-commerce brand.

Requirements:

• Fluent Spanish (C2)
• English B2
• Multitasking and customer-centric approach
• EU work eligibility
• Experience in customer service is a plus
  
  
  

Benefits:

• Paid travel, hotel, and transport
• Two additional salaries
• Paid onboarding training
• Flexibility to work remotely
• Regular team activities and bonuses
  
  
  

Become part of one of the worlds largest e-commerce platforms! Apply today and begin your career journey from beautiful Greece.

• Nivel de experiencia---
• Tipo de contratoA tiempo completo
• Publicada13 jun.

Teletrabajo SEM SEO

📌 Descripción general:

En DigitalYA estamos buscando un representante de atención al cliente para unirse a nuestro equipo del Programa Kit Digital. Esta posición es exclusiva para residentes en las Islas Canarias, y está orientada a perfiles con habilidades comerciales, enfoque al cliente y conocimientos en soluciones digitales (Web, SEO, SEM, redes sociales).

🧠 Responsabilidades:

• Asesorar a potenciales clientes sobre los servicios del Kit Digital y sus beneficios.
• Acompañar al cliente durante todo el proceso de contratación y activación del servicio.
• Identificar necesidades de nuestros clientes y ofrecer soluciones digitales adecuadas.
• Colaborar con el equipo interno para garantizar una correcta implementación de los servicios contratados.
• Realizar seguimiento postventa y mantener relaciones comerciales a largo plazo.
• Reportar avances y resultados a la jefatura comercial.

💡 Requisitos:

• Residencia en las Islas Canarias (excluyente).
• Experiencia previa en roles comerciales, atención al cliente o ventas consultivas.
• Conocimientos en servicios digitales: creación de páginas web, SEO, SEM, redes sociales.
• Excelentes habilidades de comunicación y orientación al cliente.
• Capacidad de trabajar de forma autónoma y orientada a objetivos.
• Se valorará conocimiento del programa Kit Digital y experiencia en asesoramiento a pymes o autónomos.

📋 Detalles del contrato:

• Tipo de contrato: Representante de Comercio
• Duración: 6 meses
• Período de prueba: 1 mes
• Modalidad: 100% remoto
• Jornada: Tiempo completo