Company Description

Fairmont La Hacienda will offer guests one of the most exclusive resorts in southern Spain.

Situated on the San Roque coast, in a unique and privileged enclave near Sotogrande, it features a luxurious 5-star hotel and branded residences, showcasing breathtaking sea views.

Guests at Fairmont La Hacienda will indulge in a luxury resort experience with access to pools, a spa, fitness facilities, a grand ballroom, and flexible meeting spaces.

Surrounded by two of southern Europe's most renowned golf courses, the hotel provides an exclusive retreat for golf enthusiasts, beach lovers, and discerning travelers.

Job Description

As a Front Office Intern, you will be the distinguished first point of contact for our valued guests. Under supervision, you will learn to manage reservations, warmly welcome guests, and ensure a seamless experience from check-in to check-out. You will be part of the team that provides detailed information about our exclusive amenities and services, handles inquiries, and resolves any issues promptly and professionally. Your role is essential in maintaining the hotel’s high standards and enhancing the guest experience, making sure they feel valued and well cared for throughout their stay.

Responsibilities And Learning Tasks

• Greet and welcome guests warmly and professionally, using their names whenever possible.
• Learn to manage and resolve guest complaints or issues in a personalized and timely manner.
• Become familiar with and adhere to all Front Office standard operating procedures in every interaction.
• Assist in managing reservations and check-in/check-out processes.
• Provide accurate information about hotel facilities and services.
• Attend to guest inquiries and assist in resolving problems.
• Participate in promoting and upselling hotel services, packages, and loyalty programs.
• Maintain a constant presence at the reception area during your shift.
• Coordinate with other departments to ensure smooth guest experiences.
• Help keep the reception area clean and organized.
• Support billing and payment handling.
• Assist with special requests and guest arrangements.
• Respect guest privacy and confidentiality at all times.
• Participate in training sessions and reception team meetings.
• Assist with managing office supplies and equipment.
• Report maintenance or repair needs promptly.
• Maintain a positive and professional attitude at all times.
• Comply with hotel policies and procedures.
  
  

Qualifications

Education and Requirement

• Currently enrolled students in a Bachelor's or Master's degree in Hospitality, Tourism, Business Administration, or related fields.
• Fluency in English (spoken and written) is required.
• Availability to carry out an internship agreement with the educational institution.
• No prior experience required, although academic or extracurricular experience related to customer service or tourism will be valued.
• Applicants are kindly requested to possess either EU citizenship or a valid work permit for Spain.
  
  

Additional Information

What Is In It For You

• We offer financial support for your studies, helping you invest in your future.
• Accommodation is included, so you can focus on learning, growing, and achieving your goals.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!