Ofertes d'ocupació a Fairmont Hotels & Resorts

• Nivell d'experiència---
• Tipus de contracteTemporal
• Publicada18 de set.

Office

Company Description

Fairmont La Hacienda will offer guests one of the most exclusive resorts in southern Spain.

Situated on the San Roque coast, in a unique and privileged enclave near Sotogrande, it features a luxurious 5-star hotel and branded residences, showcasing breathtaking sea views.

Guests at Fairmont La Hacienda will indulge in a luxury resort experience with access to pools, a spa, fitness facilities, a grand ballroom, and flexible meeting spaces.

Surrounded by two of southern Europe's most renowned golf courses, the hotel provides an exclusive retreat for golf enthusiasts, beach lovers, and discerning travelers.

Job Description

As a Front Office Trainee at Fairmont La Hacienda, you will be the distinguished first point of contact for our valued guests. Under supervision, you will learn to manage reservations, warmly welcome guests, and ensure a seamless experience from check-in to check-out. You will be part of the team that provides detailed information about our exclusive amenities and services, handles inquiries, and resolves any issues promptly and professionally. Your role is essential in maintaining the hotel’s high standards and enhancing the guest experience, making sure they feel valued and well cared for throughout their stay.

Responsibilities And Learning Tasks

• Greet and welcome guests warmly and professionally, using their names whenever possible.
• Learn to manage and resolve guest complaints or issues in a personalized and timely manner.
• Become familiar with and adhere to all Front Office standard operating procedures in every interaction.
• Assist in managing reservations and check-in/check-out processes.
• Provide accurate information about hotel facilities and services.
• Attend to guest inquiries and assist in resolving problems.
• Participate in promoting and upselling hotel services, packages, and loyalty programs.
• Maintain a constant presence at the reception area during your shift.
• Coordinate with other departments to ensure smooth guest experiences.
• Help keep the reception area clean and organized.
• Support billing and payment handling.
• Assist with special requests and guest arrangements.
• Respect guest privacy and confidentiality at all times.
• Participate in training sessions and reception team meetings.
• Assist with managing office supplies and equipment.
• Report maintenance or repair needs promptly.
• Maintain a positive and professional attitude at all times.
• Comply with hotel policies and procedures.
  
  

• Good communication skills, both verbal and written.
• Dynamic, proactive attitude with a willingness to learn.
• Attention to detail and willingness to develop analytical skills.
• Present a professional appearance appropriate to the work environment.
• Ability to interact effectively with guests and team members.
• Basic organizational skills and ability to manage multiple tasks under supervision.
• Willingness to meet deadlines and learning objectives.
• Commitment to confidentiality and handling company information responsibly.
• Availability to work shifts, including weekends, according to the internship schedule.
• Positive attitude towards teamwork and collaboration.
• Ability to work under supervision in a dynamic, results-oriented environment.
• Interest in creativity and continuous improvement.
• Basic computer skills, especially in Microsoft Office application
  
  

• Currently enrolled students in a Bachelor's or Master's degree in Hospitality, Tourism, Business Administration, or related fields.
• Fluency in Spanish and English (spoken and written) is required.
• Availability to carry out an internship agreement with the educational institution.
• No prior experience required, although academic or extracurricular experience related to customer service or tourism will be valued.
• Applicants are kindly requested to possess either EU citizenship or a valid work permit for Spain.
  
  

• Discounted hotel rooms and food and beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada16 de set.

Company Description

Fairmont La Hacienda will offer guests one of the most exclusive resorts in southern Spain.

Situated on the San Roque coast, in a unique and privileged enclave near Sotogrande, it features a luxurious 5-star hotel and branded residences, showcasing breathtaking sea views.

Guests at Fairmont La Hacienda will indulge in a luxury resort experience with access to pools, a spa, fitness facilities, a grand ballroom, and flexible meeting spaces.

Surrounded by two of southern Europe's most renowned golf courses, the hotel provides an exclusive retreat for golf enthusiasts, beach lovers, and discerning travelers.

Job Description

Reporting to the Guest Relations Manager, responsibilities and essential job functions include but are not limited to the following:

• Oversee and resolve all guest communication in a professional and courteous manner.
• Respond to all guests in a timely manner, ensure follow-up with attention to detail.
• Attend to the needs of guests and help them organize their accommodations while staying at the hotel.
• Maintain high ethical standards and professionalism.
  
  

• Excellent communication and organization skills required.
• Previous customer service experience required.
• A high level of both Spanish and English, spoken and written, is essential.
  
  

• Competitive Salary and Benefits
• Discounted hotel rooms and food and beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada27 de març

Office

Company Description

Fairmont La Hacienda will offer guests one of the most exclusive resorts in southern Spain.

Situated on the San Roque coast, in a unique and privileged enclave near Sotogrande, it features a luxurious 5-star hotel and branded residences, showcasing breathtaking sea views.

Guests at Fairmont La Hacienda will indulge in a luxury resort experience with access to pools, a spa, fitness facilities, a grand ballroom, and flexible meeting spaces.

Surrounded by two of southern Europe's most renowned golf courses, the hotel provides an exclusive retreat for golf enthusiasts, beach lovers, and discerning travelers.

Job Description

As a Front Office Agent at Fairmont La Hacienda, you will be the distinguished first point of contact for our valued guests. Your responsibilities include managing reservations, warmly welcoming guests, and ensuring a seamless experience from the time they check-in until they check-out. You will provide detailed information about our exquisite amenities and services, handle guest inquiries with grace, and address any concerns promptly. Your role is crucial in maintaining the hotel's impeccable standards and enhancing our guests' overall experience, ensuring they feel pampered and valued throughout their stay.

Responsibilities

• Greet and welcome guests with warmth and professionalism using the Guest’s name whenever possible.
• Resolves guest complaints and concerns with a solution that is tailored to the guests and is solved in a timely manner.
• Demonstrates that all Front Office Standard Operating Policies and Procedures are performed in all interactions.
• Manage reservations, ensuring accurate check-in and check-out procedures.
• Provide detailed information about hotel amenities and services.
• Handle guest inquiries and resolve any issues promptly.
• Promote and upsell hotel services, packages, and loyalty programs.
• Maintains a perpetual presence on the Reception Desk throughout the hours of the shift.
• Coordinate with other departments to ensure seamless guest experiences.
• Maintain the reception area, ensuring it is clean and organized.
• Handle billing and payment processes accurately.
• Assist with special requests and arrangements for guests.
• Ensure guest privacy and confidentiality at all times.
• Conduct regular training and meetings with the reception team.
• Monitor and manage office supplies and equipment.
• Address any maintenance or repair needs promptly.
• Maintain a positive and professional demeanor at all times.
• Ensure compliance with hotel policies and procedures.
  
  

• Strong communication skills, both verbal and written.
• Dynamic can-do attitude.
• Strong analytical skills and attention to detail.
• Presents a professional and polished appearance.
• Effectively deal with guests and other team members.
• Possessing the trait of being organized and capable of multi-tasking.
• Ability to complete work within given deadlines.
• Maintain confidentiality of proprietary information and protect company assets.
• Available to work on shifts, including weekends.
• Post-secondary education in Hospitality or equivalent is a plus.
• Strong team player.
• Highly organized, results-oriented, and able to work well under pressure.
• Creative and Driven: Possess a creative mindset with a desire to learn and grow.
• Tech-Savvy: Proficient in Microsoft Windows applications and Opera PMS.
  
  

• Competitive Salary and Benefits
• Discounted hotel rooms and food and beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!