Ofertes d'ocupació a Fairmont Hotels & Resorts

• Nivell d'experiència---
• Tipus de contracteTemporal
• PublicadaNova

Company Description

Fairmont La Hacienda will offer guests one of the most exclusive resorts in southern Spain.

Situated on the San Roque coast, in a unique and privileged enclave near Sotogrande, it features a luxurious 5-star hotel and branded residences, showcasing breathtaking sea views.

Guests at Fairmont La Hacienda will indulge in a luxury resort experience with access to pools, a spa, fitness facilities, a grand ballroom, and flexible meeting spaces.

Surrounded by two of southern Europe's most renowned golf courses, the hotel provides an exclusive retreat for golf enthusiasts, beach lovers, and discerning travelers.

Job Description

As Food & Beverage Trainee, you will have the opportunity to develop your skills and gain experience in customer service within a dynamic and professional environment. Under supervision, you will support the team in delivering a memorable guest experience, learning about menu management, personalized attention, and safety and hygiene protocols.

Responsibilities

• Consistently offer professional, friendly, and engaging service.
• Assist guests regarding menu items in an informative and helpful way.
• Have full knowledge of beverage lists and promotions, menu items, and preparation methods.
• Deliver food and beverages in a timely and accurate manner.
• Follow all safety and sanitation policies when handling food and beverages.
  
  

• No prior experience is required, although academic or extracurricular knowledge related to Food & Beverage will be valued.
• Experience with Point of Sale (POS) systems is a plus but not mandatory.
• Good communication skills in Spanish; English is considered a plus.
• Ability to focus on guest needs while maintaining calm and courtesy at all times.
• Interpersonal skills and willingness to learn problem-solving.
• Ability to work under supervision in a dynamic and fast-paced environment.
• Collaborative attitude and ability to work as part of a team.
• Availability to work various shifts, including mornings, afternoons, nights, weekends, and holidays.
  
  

• Currently enrolled students pursuing a Bachelor’s or Master’s degree in Hospitality, Tourism, Business Administration, or related fields.
• Fluency in Spanish is required; English is a plus.
• Availability to carry out an internship agreement with the educational institution.
• Applicants are kindly requested to possess either EU citizenship or a valid work permit for Spain.
  
  

• Discounted hotel rooms and food and beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!

• Nivell d'experiència---
• Tipus de contracteA temps complert
• Publicada27 de març

Office

Company Description

Fairmont La Hacienda will offer guests one of the most exclusive resorts in southern Spain.

Situated on the San Roque coast, in a unique and privileged enclave near Sotogrande, it features a luxurious 5-star hotel and branded residences, showcasing breathtaking sea views.

Guests at Fairmont La Hacienda will indulge in a luxury resort experience with access to pools, a spa, fitness facilities, a grand ballroom, and flexible meeting spaces.

Surrounded by two of southern Europe's most renowned golf courses, the hotel provides an exclusive retreat for golf enthusiasts, beach lovers, and discerning travelers.

Job Description

As a Front Office Agent at Fairmont La Hacienda, you will be the distinguished first point of contact for our valued guests. Your responsibilities include managing reservations, warmly welcoming guests, and ensuring a seamless experience from the time they check-in until they check-out. You will provide detailed information about our exquisite amenities and services, handle guest inquiries with grace, and address any concerns promptly. Your role is crucial in maintaining the hotel's impeccable standards and enhancing our guests' overall experience, ensuring they feel pampered and valued throughout their stay.

Responsibilities

• Greet and welcome guests with warmth and professionalism using the Guest’s name whenever possible.
• Resolves guest complaints and concerns with a solution that is tailored to the guests and is solved in a timely manner.
• Demonstrates that all Front Office Standard Operating Policies and Procedures are performed in all interactions.
• Manage reservations, ensuring accurate check-in and check-out procedures.
• Provide detailed information about hotel amenities and services.
• Handle guest inquiries and resolve any issues promptly.
• Promote and upsell hotel services, packages, and loyalty programs.
• Maintains a perpetual presence on the Reception Desk throughout the hours of the shift.
• Coordinate with other departments to ensure seamless guest experiences.
• Maintain the reception area, ensuring it is clean and organized.
• Handle billing and payment processes accurately.
• Assist with special requests and arrangements for guests.
• Ensure guest privacy and confidentiality at all times.
• Conduct regular training and meetings with the reception team.
• Monitor and manage office supplies and equipment.
• Address any maintenance or repair needs promptly.
• Maintain a positive and professional demeanor at all times.
• Ensure compliance with hotel policies and procedures.
  
  

• Strong communication skills, both verbal and written.
• Dynamic can-do attitude.
• Strong analytical skills and attention to detail.
• Presents a professional and polished appearance.
• Effectively deal with guests and other team members.
• Possessing the trait of being organized and capable of multi-tasking.
• Ability to complete work within given deadlines.
• Maintain confidentiality of proprietary information and protect company assets.
• Available to work on shifts, including weekends.
• Post-secondary education in Hospitality or equivalent is a plus.
• Strong team player.
• Highly organized, results-oriented, and able to work well under pressure.
• Creative and Driven: Possess a creative mindset with a desire to learn and grow.
• Tech-Savvy: Proficient in Microsoft Windows applications and Opera PMS.
  
  

• Competitive Salary and Benefits
• Discounted hotel rooms and food and beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!